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The front desk staff were extremely helpful after our room key would not work on our door! The staff helped us pack and change suites. Options were given to us on local restaurants, and we had some delicious pasta and sandwiches for some late night room service. We checked out the next morning. The rooms were comfortable although outdated. The beds were very comfortable. Two TVs were nice for a family. Would stay again!!!
Kristin
Stayed 1 night in May 2024
Response from Emilia on May 13, 2024
Thank you for taking the time to share your experience with us, Kristin! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Mark
May 10, 2024
Lighting in the room was poor. Bed springs worn out and noisy. Location wa
Mark
Stayed 3 nights in May 2024
Response from Emilia on May 13, 2024
Thanks for taking the time to write us about your recent stay, Mark. I am sorry to learn of your less than perfect experience with us, please accept our apologies. We hope to have the opportunity to welcome back in the future. Take care!
Great location! Super friendly and helpful staff. Parking option is convenient. Our room smelled a bit musky like the carpet was old/in need of a refresh, but overall loved the charm of the hotel. Oh! And a bonus was the ceiling fan in our room!! Bed was comfy too!
Sara
Stayed 1 night in May 2024
Response from Emilia on May 13, 2024
Thanks for taking the time to write us about your recent stay, Sara! It's wonderful to hear from you and about your overall memorable five star experience with us. We appreciate all of your feedback I will be sure to share your comments with the team. We hope to welcome you back soon!
10/10 Excellent
Robert
Traveled with partner
May 6, 2024
Liked: Cleanliness, staff & service, amenities
Everything was great. Staff was very friendly. Only suggestion I would have to go along with the 2 refrigerators and the microwave would be to put a coffee pot in the room with coffee.
Robert
Stayed 1 night in May 2024
Response from Emilia on May 8, 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
The hotel was an easy walking distance to Wrigley and had early parking available so we could leave our car before the game. Hotel is clean and has a lot of charm to it, being older. The water took an extremely long time to warm up for a shower (5-10 mins) but eventually got there. As an older hotel, it's not very sound insulated from other guests being loud in the hallway on their way back from a night out, but overall the hotel was quiet and the stay was a good experience.
Tara
Stayed 1 night in Apr 2024
Response from Roxana on Apr 26, 2024
Dear Tara, Thank you for staying with us and for your review. Please know we appreciate you taking the tie to bring your feedback to our attention and we are looking into the tithings you've mentioned. We hope to accommodate you again!
Walls are a little thin so be prepared to hear your neighbours. With ear plugs, not a big issue. Otherwise, a lovely property in a great location.
Blair
Stayed 3 nights in Apr 2024
Response from Emilia on Apr 23, 2024
Thank you for taking the time to tell us about your experience, Blair! We would like to take this opportunity to sincerely apologize for the noise during your stay. We look forward to the next opportunity we will have to welcome you back.
I really liked the baseball themed décor and that it was walking distance to Wrigley Field. The bed was comfortable and the room we stayed in was nice because it had a living area separate from the bedroom and bathroom. The staff was friendly and helpful. I would stay here again.
Stephanie
Stayed 3 nights in Apr 2024
Response from Emilia on Apr 8, 2024
Stephanie, it's pleasing to hear that you appreciated the comfort of the mattress and our baseball decor! Our location does indeed offer great convenience. We do hope to have the opportunity to welcome you back in the future! Take care.
Property is great. Didn’t receive wine as indicated in reservation.
Heather
Stayed 1 night in Mar 2024
Response from Emilia on Mar 28, 2024
Thank you for your feedback, Heather! Yes, you do receive a complimentary wine. Your have two options in the room. We also have white wine upon request. Please help yourself.
Great place to stay if you dont need to park. If you need to park thats a whole different situation as the parking is in a different building run by different people. If you dont have alot of things with you then maybe its not so bad. but anything more than 2 bags and its a whole production. Just be prepared to do some walking if you need to park. I took off one star because the parking situation is so atrocious.
Geovanni
Stayed 1 night in Mar 2024
Response from Emilia on Mar 25, 2024
Thank you for your feedback, Geovanni. I would like to start by apologizing to you for not meeting your expectations with our parking situation. We strive to make each stay as pleasant and comfortable as possible. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I was downtown for a concert at Aragon so only stayed one night. I'm glad I read the reviews so nothing was a surprise! Check in was easy. The front desk staff were very friendly and helpful. Have to unload at the entrance if you have a ton of stuff and use valet parking located around the corner from the hotel. The elevator is super small! I used it to haul all my stuff on a cart but used the stairs to go back and forth. My room was nice enough. It was definitely dated but super clean and spacious. I liked that there is a fridge and separate living area. The bed was very comfortable too. I missed the reviews alerting how loud the radiators are! I almost called the front desk because it sounded like someone was trying to come thru the floor of my room! My bathroom was nice just an old and very low toilet which had problems flushing. There's also no shelf space in there for girls who have a lot lady products but I made it work. Overall it was a pleasant stay. It's definitely a great location if you plans in the area. I'd stay again.
Nicole
Stayed 1 night in Mar 2024
Response from Emilia on Mar 15, 2024
Thank you for taking the time to share a detailed review of your recent stay, Nicole. Please do accept our apologies for the radiator noise and for taking the time to make us aware of the issues you encountered during your stay. We love to learn more about your visit as we work to improve our guests experience. We hope to see you back in the near future!
Beautiful building inside and out! The staff made it so easy for us to check in early and get ready for our day!
Destiny
Stayed 1 night in Mar 2024
Response from Emilia on Mar 10, 2024
Hello Destiny, we appreciate your wonderful feedback. It was a pleasure to meet you here at the Majestic Hotel. We hope to see you again in the future!
Bed was definitely not a queen size but everything else was fine.
Stephanie
Stayed 1 night in Mar 2024
Response from Roxana on Mar 11, 2024
Stephanie, Thank you for staying with us and for your feedback. Although it might not feel as a queen size bed I can assure it is :)
4/10 Poor
melanie
Traveled with family
Mar 8, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice property but needs updating of carpet and couch. Very dirty
melanie
Stayed 1 night in Mar 2024
Response from Emilia on Mar 10, 2024
Thank you for your feedback, Melanie. We assure you that we take your concerns seriously and are actively looking into the issues you've raised. We take cleanliness and guest satisfaction seriously, and we apologize for any inconvenience you encountered during your stay. We hope to have the opportunity to welcome you back in the future.
8/10 Good
Hannah
Mar 3, 2024
Hannah
Stayed 1 night in Mar 2024
Response from Emilia on Mar 4, 2024
Thank you for staying with us, Hannah!
10/10 Excellent
David
Feb 28, 2024
Liked: Amenities
very nice little hotel in a great part of the city
David
Stayed 1 night in Feb 2024
Response from Emilia on Feb 28, 2024
We're thrilled to hear that you enjoyed your stay with us, David. We hope to welcome you back soon.
This place is so nice, right when you step in it smells amazing. The lobby area was very clean and inviting. The building is old and the room was a little dated but the rooms are clean and very spacious. I loved my experience at this place. The staff was courteous and attentive. I would definitely stay here again and suggest it to others.
Monica
Stayed 2 nights in Feb 2024
Response from Emilia on Feb 28, 2024
Monica, thank you for your wonderful feedback! It was a pleasure meeting you and hosting you at the Majestic Hotel. We look forward to seeing you in the future!
The Majestic Hotel was very quaint! The rooms were adorable! I’ll definitely stay there again. And I got a free bottle of wine. My experience was quite nice.
TW
Stayed 1 night in Feb 2024
Response from Emilia on Feb 22, 2024
We're delighted to hear that you had an awesome experience! Free wine is always a plus. We look forward to welcoming you back in the future.
The deadbolt was jammed, so couldn’t possibly work as in it was deliberately jammed. We called the front desk to fix it, and they never showed up to move rooms. We felt really uncomfortable, so we left.
Dawn
Stayed 1 night in Feb 2024
Response from Emilia on Feb 21, 2024
Thank you for taking the time to review our property. We are very disappointed to read about your experience during your stay. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. We apologize for the inconvenience that you have experienced while being our guest. We will take your comment and share them with our team and work harder to fix all the issues you encountered for a much better experience next time.
Perfect location to BriarTheatre Bars and Restaurants
Vanessa A
Stayed 1 night in Feb 2024
Response from Emilia on Feb 19, 2024
Thank you for staying with us, Vanessa!
4/10 Poor
Leslie
Feb 17, 2024
Leslie
Stayed 1 night in Feb 2024
Response from Emilia on Mar 20, 2024
Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we strive to provide gracious, engaging, and caring service and try hard to make sure all of our guests have a rewarding stay. We hope you give us another chance in the future, Leslie!
Great little hotel, right off Lake Shore Drive. Parking garage was convenient, and only $25 for 24 hrs! It’s definitely an old building, but they’ve done a pretty good job maintaining. Some really fun Cubs memorabilia and decor on the ground floor too! I’d definitely stay again, especially for the price we got!!!
Cara
Stayed 1 night in Feb 2024
Response from Emilia on Feb 12, 2024
Thank you for sharing your wonderful experience! We hope to have the pleasure of hosting you again in the future, Cara.
It probably has nothing to do with the property but maybe a miscommunication. When I reserved the room, your app stated that a complimentary bottle of wine was included. The bottle of wine was actually$17.00.
Gonzalo
Stayed 1 night in Feb 2024
Response from Emilia on Feb 8, 2024
We are very sorry for the confusion, Gonzalo. You are correct, our VIP guests receive 1 Free bottle of wine per stay. VIP guests are welcome to enjoy our Pinot Noir or Cabernet Sauvignon.
Staff was incredibly kind and helpful.
Suite layout was perfect for our needs.
Other guests were also kind.
Great location just off Lakeshore Drive.
Rona
Stayed 1 night in Jan 2024
Response from Emilia on Feb 2, 2024
Thank you for staying with us, Rona. We are delighted to hear about your positive experience during your stay with us. We hope to have the pleasure of hosting you in the future.
It was my first time in Chicago, and I stayed at this hotel. Perfect choice indeed.
Verified traveler
Stayed 1 night in Jan 2024
Response from Roxana on Jan 29, 2024
Thank you for choosing our hotel for your first Chicago trip. We hope to see you again soon!
8/10 Good
Bryan
Business traveler
Jan 29, 2024
Liked: Staff & service
Charming lobby area
Bryan
Stayed 1 night in Jan 2024
Response from Roxana on Jan 29, 2024
Thank you for staying with us!
8/10 Good
Jerome
Traveled with group
Jan 22, 2024
Liked: Cleanliness, amenities
One night stay for a show in Uptown. Older building remodeled to a hotel. Room was small and clean. The room had an excellent beverage cache in the room's refrigerator at reasonable prices. Parking was secure, indoors and relatively inexpensive too.
Jerome
Stayed 1 night in Jan 2024
Response from Emilia on Jan 22, 2024
Your feedback is very important to us, Jerome. Thank you so much for staying with us, we hope to see you again in the near future.
Close to Wrigleyville and is a pretty safe area! Hotel has a baseball theme! Older but that’s the charm if you like that kinda thing! Free coffee is top notch! I would recommend this place.
Jerry
Stayed 1 night in Jan 2024
Response from Emilia on Jan 22, 2024
Thank you for your wonderful feedback, Jerry! We hope to see you back in the future. Take care.