All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Had a great experience at the tru hotel by Hilton in Chicopee. There were so many stores around the hotel and are in a walking distance. The building itself was great and very modern looking.
Only issue I had was a salty maid who I put in her place!
Tausha
Stayed 2 nights in Apr 2024
8/10 Good
julio
Traveled with family
Mar 31, 2024
Liked: Cleanliness, staff & service
Everything is fine, but the pool need clean every day. They never treated the pool water and it was very dirty.
My last day was very sad because we couldn't use the pool due to lack of maintenance
Tru by Hilton is always on the top of my search list, wherever I travel. I’ve always experienced great value, professional staff, & cleanliness. Traveling to a new place can be nerve wracking so I specifically look for Tru, especially during solo travel trips. Also family friendly & great decor!
We stay here as a 1/2 way point for our travels to NY. It's easy, the staff is always kind, and we were able to walk to dinner. There are a few options within walking distance and more options if you drive.
I just needed to get away the rooms was nice and big the shower was lovely and the water stayed hot all of 45 minutes. I was able to relax, watch some tv in peace and think
I was extremely impressed how beautiful the decor was inside of this hotel. It smelled amazing throughout the entire place. The staff was absolutely fantastic and I will definitely be coming back again.
Have zero complaints about the Hotel. Breakfast was so so, but it is what is expected of hotels like this. Would stay again. We had no problem with noise as others claim.
The room was amazing, the bed was a little hard but other than that everything was super nice and clean. I checked in with Jonathan and just like the other reviews stated, he was amazing and super nice.