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Reviews of Cleveland Marriott Downtown at Key Tower

4 out of 5
Cleveland Marriott Downtown at Key Tower
1360 West Mall Drive, Cleveland, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane H.

Liked: Staff & service, property conditions & facilities
What a beautiful hotel! The staff was friendly and extremely helpful. We thoroughly enjoyed staying there. Thank you.
Stayed 1 night in May 2024
Response from Bradley on May 13, 2024
Hello Jane,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we didnt like was there wasnt free breakfast on the weekends. Everything else was excellent.
Stayed 1 night in May 2024
Response from Bradley on May 13, 2024
Hello Timothy,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Do not pay the premium for a corner room. It’s a scam.
Stayed 1 night in May 2024
Response from Bradley on May 13, 2024
Hello Shawn,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team.Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Yushan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great...right in the downtown Cleveland and you can get some views from the room...The bar and breakfast area is by the lobby, which is very convenient. and everyone is so friendly there. i was so happy to stay there.
Stayed 1 night in May 2024
Response from Bradley on May 11, 2024
Hello Yushan,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !
Stayed 1 night in May 2024
Response from Bradley on May 6, 2024
Hello Benjamin,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comment about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the way they did the parking was a touch weird for me personally but would stay there again without hesitation
Stayed 1 night in Feb 2024
Response from Bradley on May 4, 2024
Hello Mark,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Khadija

Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Bradley on May 1, 2024
Hello Khadija,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Selim

Liked: Amenities
Every things it’s good, or great. Last night I need Only one item Slippers for shower & toilet
Stayed 1 night in Apr 2024
Response from Bradley on Apr 30, 2024
Hello Selim,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Nataliya, Dedham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in sooner than 4 pm and it was wonderful. We had a time to discover downtown.
Stayed 2 nights in Apr 2024
Response from Bradley on Apr 30, 2024
Hello Nataliya,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 Okay

Dean

Traveled with family
Disliked: Staff & service
Trainee staff checked in my son's separate room into my room. Due to improper check in process, I was double charged for my room. It took three calls over four days in order to get this resolved. The first person said they were too busy to respond to my request for a billing copy and said I should get it from Expedia. That person said they would call me back but never did, leaving it up to me to call back again and leave a voice mail message. When that was not responded to for two days, I had to call back again. I did not feel that they were very understanding about my claim of double charging and I had to press by situation before it was responded to. On my trip, I visited 4 different hotels in three different cities and this experience was the worst. D
Stayed 1 night in Apr 2024
Response from Bradley on Apr 20, 2024
Hello Dean,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team. Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

william

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Bradley on Apr 16, 2024
Hello William,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the bar were exceptional!!! Couldn’t give them a higher praise! Room nice!
Stayed 2 nights in Mar 2024
Response from Bradley on Apr 2, 2024
Hello Laura,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Ryan

Stayed 1 night in Mar 2024
Response from Bradley on Apr 19, 2024
Hello Ryan,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We found the staff to be very personable. Check-in was efficient and fast.
Stayed 1 night in Feb 2024
Response from Bradley on Feb 17, 2024
Hello Jill,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

JIJING

Business traveler
Liked: Staff & service, amenities
Room shower needs to be checked.
Stayed 1 night in Feb 2024
Response from Bradley on Feb 5, 2024
Hello JIJING,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team.Likewise, it is helpful to hear critical feedback as it allows us to address and resolve the shortcoming that you experienced.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff were very accommodating
Stayed 2 nights in Jan 2024
Response from Bradley on Feb 5, 2024
Hello Laura,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comment about your stay with us. It is always encouraging to hear positive, measurable feedback and your comment has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

etleva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance, very clean and Friendly stuff.
Stayed 1 night in Jan 2024
Response from Bradley on Jan 31, 2024
Hello etleva,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The issue I had was it's very loud in hotel. Thin walls. Also my mattress was awful
Stayed 1 night in Jan 2024
Response from Bradley on Jan 29, 2024
Hello Brian,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team.Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Bradley on Jan 17, 2024
Hello Mark,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bradley on Jan 8, 2024
Hello Anonymous,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bradley on Jan 8, 2024
Hello Adam,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bradley on Jan 1, 2024
Hell Jami,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Scott

Traveled with family
Property is dated and expensive for event stays
Stayed 1 night in Dec 2023
Response from Bradley on Jan 1, 2024
Hello Scott,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your experience. It is always helpful to hear feedback and your review has been shared with our team as it allows us to address and resolve the shortcomings that you experienced. I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

wesley

Stayed 2 nights in Dec 2023
Response from Bradley on Dec 23, 2023
Hello wesley,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! They even let us check in quite early. Very friendly and accommodating staff, beautiful hotel.
Stayed 1 night in Dec 2023
Response from Bradley on Dec 23, 2023
Hello Elizabeth,On behalf of the entire hotel team, thank you for your positive review of our hotel and your comments about your experience. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bradley on Dec 23, 2023
Hello Olivia,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bradley on Dec 17, 2023
Hello Matthew,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Jen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bradley on Dec 10, 2023
Hello Jen,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Bradley on Dec 6, 2023
Hello Anonymous,On behalf of the entire hotel team, thank you for your review of our hotel. It is always helpful to see critical feedback as it allows us to address and resolve the shortcomings that you may have experienced. I thank you for staying with us and apologize for your subpar experience. We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

4/10 Poor

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thing that upset me was I paid for a corner room over looking public square and it was noted city and stadium view and I was put in a corner room overlooking construction! I feel that I should be reimbursed something because I was not given what I reserved
Stayed 1 night in Dec 2023
Response from Bradley on Dec 6, 2023
Dear Dennis,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your experience. It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. I do apologize for your subpar experience while staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 Okay

Nick

Traveled with partner
was not a club room as described at booking, disappointed.
Stayed 1 night in Nov 2023
Response from Bradley on Dec 4, 2023
Dear Nick,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us.It is always helpful to hear critical feedback. Your comments will be shared with our team as it allows us to address and resolve our deficiencies.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beds weren’t very comfortable.
Stayed 1 night in Nov 2023
Response from Bradley on Dec 4, 2023
Dear Sarah,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us.It is always encouraging to hear positive comments and equally helpful to hear critical feedback. Your comments will be shared with our team as it allows us to address and resolve our deficiencies.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional staff
Stayed 1 night in Nov 2023
Response from Bradley on Nov 28, 2023
Dear Christopher,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Rose

Stayed 1 night in Nov 2023
Response from Bradley on Dec 17, 2023
Hello Rose,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby fantastic top notch staff.
Stayed 1 night in Nov 2023
Response from Matt on Nov 22, 2023
Hi Daniel,Thank you for such kind words on your recent stay with us! We hope to see you again!

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Matt on Nov 22, 2023
Hi Michael,Thank you for staying with us recently! I would love to hear additional feedback that could make us a 10/10 in the future for you!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the dinning was great
Stayed 1 night in Nov 2023
Response from Bradley on Nov 13, 2023
Dear Michael,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Laurel

Traveled with group
Every single employee we had contact with was wonderful. The property was clean & the location was perfect.
Stayed 1 night in Nov 2023
Response from Bradley on Nov 13, 2023
Dear Laurel,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bradley on Nov 11, 2023
Dear William,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Elfrid

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Bradley on Nov 11, 2023
Dear Elfrid,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Merl

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Bradley on Nov 8, 2023
Dear Merl,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

2/10 Terrible

Keith

Traveled with partner
Disliked: Cleanliness
No hot water in room,no local channels came in on tv,door was hard to open ,charged us double for our drinks,wasnt informed about stadium food only kn sundays,
Stayed 1 night in Nov 2023
Response from Bradley on Nov 6, 2023
Dear Keith,On behalf of our entire hotel team, thank you for your review of our hotel and your comments about your experience.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. Your review will be shared with our team so that we may work to improve deficiencies such as these.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bradley on Nov 5, 2023
Dear Patsy,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review will be shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 Okay

jeff

Liked: Cleanliness, property conditions & facilities
Toilet in my room was constantly running.
Stayed 2 nights in Oct 2023
Response from Bradley on Nov 5, 2023
Dear Jeff,On behalf of the entire hotel team, thank you for your review of our hotel.It is always helpful to see critical feedback as it allows us to address and resolve issues such as what your experienced.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Ben

Stayed 2 nights in Oct 2023
Response from Bradley on Nov 11, 2023
Dear Ben,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

TED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bradley on Oct 18, 2023
Hello TED,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, excellent staff, the M lounge, and the fabulous fitness center!
Stayed 1 night in Oct 2023
Response from Bradley on Oct 18, 2023
Hello Elizabeth,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Matthew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice check in staff and lobby staff at Marriot
Stayed 1 night in Oct 2023
Response from Bradley on Oct 15, 2023
Dear Matthew,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from Bradley on Nov 5, 2023
Dear Mark,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review will be shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

Sherry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went by smoothly. It was a great experience. We are definitely staying there in the future.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 11, 2023
Sherry, thank you for your perfect rating of Cleveland Marriott Downtown at Key Tower. We are glad you had a seamless stay and were pleased with our accommodations. We look forward to welcoming you back again soon!