Cleveland Marriott Downtown at Key Tower

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Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Cleveland Marriott Downtown at Key Tower

Cleveland Marriott Downtown at Key Tower

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
1360 West Mall Drive, Cleveland, OH, 44114

Explore the area

  • Popular LocationFirstEnergy Stadium11 min walk
  • Popular LocationRock and Roll Hall of Fame13 min walk
  • Popular LocationProgressive Field15 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Choose dates to view prices

About this area


Located in Cleveland, Cleveland Marriott Downtown at Key Tower is in the city center and near a metro station. Edgewater Pier and Edgewater Marina are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Cleveland Arcade and Steamship William G. Mather Maritime Museum. Looking to enjoy an event or a game while in town? See what's going on at FirstEnergy Stadium, or consider a night out at Jacobs Pavilion at Nautica. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as horse riding and hiking/biking trails in the area.

What's nearby

  • Soldiers and Sailors Monument - 4 min walk
  • Huntington Convention Center of Cleveland - 4 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 14 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive


  • Greatroom — 1 min walk
  • Public Square Pantry — 1 min walk
  • Urban Farmer — 3 min walk
  • Pura Vida by Brandt — 4 min walk
  • Flaming Ice Cube — 5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

4-star Cleveland hotel in Downtown Cleveland with 3 restaurants
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. All 400 rooms feature comforts like premium bedding and pillow menus, while conveniences include refrigerators and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Cleveland hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Trilogy Spa has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa

Family friendly

  • Grocery/convenience store
  • Refrigerator
  • Snack bar/deli


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Conference space (385 square feet)
  • Meeting rooms - 15


  • Firepit
  • Outdoor furniture


  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily
  • Steam room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Renovated entire property - January 2014
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Premium bedding


  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Similar properties

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Check-in from 4 PM - midnight
Late check-in subject to availability


Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 25 per pet, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per night (rates may vary)
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 561 out of 933 reviews
5 - Excellent 60%
Rating 4 - Good. 264 out of 933 reviews
4 - Good 28%
Rating 3 - Okay. 59 out of 933 reviews
3 - Okay 6%
Rating 2 - Poor. 31 out of 933 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 933 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for wedding. I was able to check in lil early so i was able to get changed and get to wedding on time. The room had a great view and was very clean. Parking was great as well nice how the the elevator in parking brings you right into lobby. I wish i had more time to venture out and see things but my time was limited.
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with group
Disliked: Amenities, property conditions & facilities
Not even close to the best Marriott I’ve ever stayed in. Area around the hotel is great, modern, lots of things to do and see. The staff at arrival was great, but the manager and Cynthia when leaving were extremely rude. Our parking ticket was not reading and pretty much just gave us an attitude like we were bothering them to help us since no one was downstairs as a parking attendant like they kept saying there was. Besides the unhelpful Ness of the staff upon leaving the room was an absolute disaster. There was dried food on the floor like they hadn’t vacuumed. A spill on the counter underneath the TV that had not been cleaned up and it was dried. And it looked as if the bed had been made and then laid back down on. We let the staff know of these issues when we left for our late dinner however we were only going to be in this room for 12 hours so at this point we were aggravated and have been driving for 10 hours and just needed a place to sleep. Especially during the time thatWe are in they would take the time to clean their rooms just a little bit more barely looked like they tried.
Stayed 1 night in Aug 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. I thought it was to pricey for a small room with no perks. We didn’t even get free WiFi.
Stayed 1 night in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed this hotels still charges $14.95 for WIFI in the room. Have stayed at lower rated places on this trip that offered free internet. Arrived Sunday eve and few options were available from room service. Luckily we could order through UberEats.
Stayed 1 night in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that there was no tea in the room, only coffee. No microwave or blow dryer. We loved the cleanliness of the hotel and our room was very clean. A lot of things to do around the hotel, many within walking distance.
Stayed 2 nights in Aug 2021