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Reviews of Cesars Plaza Hotel

3.5 out of 5
Cesars Plaza Hotel
Calle 25 de Mayo #210, Cochabamba, Cochabamba

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 73 reviews" "
Rating 8 - Good. 19 out of 73 reviews" "
Rating 6 - Okay. 23 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 8 out of 73 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

windsor

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from La Gerenca on Oct 27, 2023
Gracias por su puntuacion!Esperamos tener el honor de su visita en el futuro!

8/10 Good

Marcelo

Stayed 1 night in Aug 2023
Response from Manager on Sep 18, 2023
Estimado Huesped,Agradecemos por su gentil puntuacion, esperamos tener el honor de atenderlo en el futuro!Atte.

2/10 Terrible

Viviana Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un robo nunca me llegó confirmación y me cobraron nunca se pusieron en contacto conmigo y no sabía q estaba confirmada la reserva
Stayed 3 nights in Aug 2023
Response from La Gerencia on Sep 2, 2023
Estimada Sra. Viviana,Lamentamos que utilice un medio para informar a posibles clientes sobre la calidad de nuestro establecimiento durante su estadia. No podemos permitir que debido a su falta de comunicacion con su intermediario, arruine la imagen de nuestra empresa. Usted se presento en el Hotel dias posteriores a su ingreso en el Hotel, solicitando que modifiquemos la fecha de ingres, le comunicamos como corresponde que todos los cambios los debe realizar a traves de la plataforma, posteriormente usted coloca este comentario sin sentido, dado que usted nunca realizo la reserva directa con el Hotel, nosotros a usted no le cobramos un solo centavo, sino que de acuerdo a contrato cobramos segun las facturas a Expedia.comPor favor le sugerimos que de acuerdo a su reserva con Expedia pueda resolver su problema, y no desprestigiar a nuestra empresa, que no incumplio en absoluto el contrato, su habitacion estaba lista en la fecha reservada y fue usted la que no llego al Hotel en esa fecha!

2/10 Terrible

Charles, Mission Viejo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
In the third room she was finally given on the night she checked in, that is, because the first two were so dirty, including the carpet and bedding with hairs, etc., she found a hole in the floor big enough for someone to crawl through in the bathroom! But by then she was tired of switching rooms and covered it with a trashcan and put a glass on top in case someone tried to move it from underneath she would be able to hear the glass break. Needless to say, she didn't sleep well that night, which is why she checked out the next day and canceled the rest of her reservation.
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Dear Guest,sorry for our late reply, we made a complete quality audit to check all your complaints. Sorry for the room change, we had troubles that day with water and we tried to give you an equal room as your reservation. About the "hole" you mentioned on your review, we did not find any hole or anything like that, so we think you maybe magnify the problems, due to the room changes! We offer you an apologize for your bad experience, but we couldnt find any hole as you mentioned!Best regards,

10/10 Excellent

soledad de las nieves hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its like a movie! Everything looks like time never passed! We enjoy it so much and had an incredible massage by Daniela at the spa
Stayed 1 night in Feb 2023
Response from Manager on Apr 26, 2023
Gracias por su gentil puntuacion! Esperamos ser merecedor de su eleccion en el futuro!

8/10 Good

Miklos

Stayed 1 night in Dec 2022
Response from Manager on Jan 9, 2023
Estimado Huesped,Gracias por su gentil puntuacion, esperamos tener el honor de atenderlo en el futuro!Atte.La Gerencia

8/10 Good

Marco

Stayed 1 night in Jan 2022
Response from Manager on Feb 16, 2022
Dear Guest! Thanks for your kind feedback! Hope we can serve you again! Best Regards,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Claims to be a 4 star property, it is far from it. The hotel rooms have not been updated for at least 50 years. Smoking is common place in the rooms. There is no fan in the bathroom There is no one in the hotel who speaks English. The pictures are very deceptive. On the other side. The staff is very friendly and helpful. The restaurant is very good.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 17, 2020
Dear Guest, We are sorry that your stay had not been comfortable! If you needed a non smoking room, we have available, and you should ask on your reservation, so we could remark this fact! Hope the best for you in your next visit to Cochabamba!°

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly staff
Comfortable room with air-con, good sized room and bathroom, really friendly helpful staff, decent options for breakfast, convenient location for town centre.
Stayed 3 nights in Mar 2019
Response from MANAGER on Apr 8, 2019
Dear Guest, Thanks for your kind feedback, We are glad to you had spent a great time in our Hotel. Hope to have the honour of your stay on your next visit!

6/10 Okay

Cristobal

Disliked: Cleanliness, property conditions & facilities
The only inconvenient in this hotel is they have only one room with AC inside the room the other ones have the AC on the window an whent you close the courtain the AC is covered and they controlled from the lobby they turn on or off the AC
Stayed 4 nights in Mar 2019
Response from Manager on Apr 8, 2019
Dear Guest, Thanks for your feedback, it help us to improve our services, due to your feedback, We had change the A/C to the split mode, so we do not have any windows A/C for your convenience! Best Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Clean rooms, decent location
I ended extending my stay as it was an easy location and the staff was helpful. The maids constantly cleaned the room which was nice.
Stayed 3 nights in Sep 2018
Response from Manager on Oct 10, 2018
Dear Guest, First of all We would like to thank you for the feedback. We are glad that you spent a great time on our Hotel. Hope you can visit us again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good service a bargain
Visiting a friend in Cochabamba and I wanted to stay in the downtown area. The room was kept very clean and the front desk helped me whenever I needed help also. I liked the price too.
Stayed 4 nights in Sep 2018
Response from Manager on Oct 10, 2018
Dear Guest, First of all We would like to thank you for the feedback. We are glad that you spent a great time on our Hotel. Hope you can visit us again!

10/10 Excellent

Stephen, Sucre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and staff helped out in calling me Taxis and close to other areas
Stayed 5 nights in Sep 2018
Response from Manager on Oct 10, 2018
Dear Guest, First of all We would like to thank you for the feedback. We are glad that you spent a great time on our Hotel. Hope you can visit us again!

6/10 Okay

Liang

Liked: Staff & service
Stayed 3 nights in Aug 2017

6/10 Okay

CC, New York

Liked: Staff & service
Only the location of this place is key
We arrived super late and they still welcomed us very nicely, but there is no ramp so my mum could not use her wheelchair. At least there was an elevator. The sauna they have is only open from Thursdays on and it also allows access to the general public which seem to me a bit strange. The inside of the building was frozen in time in the 70's. If some investor would take care of this place it would be a hit.

4/10 Poor

moises, virginia usa

Disliked: Staff & service, room comfort
It does not look like in the pictures,
Everything was old in the rooom,bed covers were stained,some of their staff were just not courteous... sauna was ok

4/10 Poor

Juan, La Paz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel that has seen better days
We reserved a non-smoking room through Expedia, arrived in Cochabamba and the reception hadn't confirmed the booking, then acknowledged it, but gave us a small smoking room, rather dingy and dark, with just one chair and a small table apart from the bed, this in a hotel that claims to be four star! We asked to change this but the man at receeption refused and stated it was a non-smoking room (despite the smell and the ashtray). The second person at reception confirmed that yes, it was a smoking room. The breakfast is modest, without any waiter service apart from someone asking the room number, and the second day we had to leave early (6am) to catch a flight but there was no accomodation for this, and we left without eating or drinking anything, again fine but not in a four star hotel. The second night there was a party ('event') in the room upstairs and the noise of chairs dragging across floors went on until well after midnight. I complained twice and the reception finally offered to change our room at midnight, but by then it was too late to be meaningful. The folks in the reception were always quarrelling between themselves, and the atmospherte in general was rather unpleasant.
Response from Manager on Nov 5, 2016
Dear Mr. Juan, Thanks for your comments, We are very dissapointed that you had a bad experience in our Hotel, We had made some changes on the front office personal, as well we are making a renovation for the Hotel. We hope we have the opportunity to serve you again.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not clean
There were lots of tiny bugs in the room--probably bed bugs. Not well maintained, even though the facilities are decent.

2/10 Terrible

Christoph, Zurich, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and not worth a single cent.
I booked short notice and there were very,very few hotels with vacancies. The location tipped the balance in favour of Cesars Plaza. I knew that this was not going to be good, but I did not expect it to be so bad. The air is filled with dust from the 1970s, nothing at all has been replaced since. It is extremely dark and loud and full of plastic. The breakfast bufffet is awful. It took me 10 minutes to find at least one spare socket to recharge laptop, cellphone etc. and I was only able to do so by unplugging the TV. Avoid!
Response from General Manager on Sep 28, 2016
Dear Mr. Christoph, Sorry to read your feedback, We hope you feel better leaving your comments, We will keep in mind your recommendation and try to achieve a better standard for costumers like your! Best Regards, Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find the address (no street number on the outside) but at the end good hotel for the price.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Built in the 60's... and never updated since!
This is an older hotel, built probably in the 60's or 70's and barely updated since. Rooms were clean, and there was electricity, hot water and internet access. Staff was not the best, breakfast either...
Response from General Manager on Sep 28, 2016
Dear Costumer, Thanks for your feedback, The Hotel was build on the 90's but we agree that we need to renovate the rooms and the social areas, indeed we are making a renovation plan, we have been almost on the 50 %, This year we will have new elevators and the rooms with Led TV and Split A/C, we hope with this changes we will be able to get a better feedback from clients like you! Thanks for the recommendation. Regards, Manager

2/10 Terrible

Rene0031, Panama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there way better places to find in Cochab
It is a older hotel , and everything is old and tired, i stayed 4 nights i changed rooms as internet was not working in first room, than i had 3 days no cold water in my room, i had to shower in a different room.

6/10 Okay

Cristobal

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Daniel R, Bolivia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Raul

Disliked: Property conditions & facilities, room comfort
My visit to Cochabamba Bolivia
Very old hotel.. it was like going back 40 years in time. People are nice but the rooms are dark, noicy for the wall AC and the traffic.

6/10 Okay

Martin

Disliked: Room comfort
Better options out there
The hotel was probably very good in the past. Now is just OK, not being renewed for a long time. beds are small, so if you are big this can be uncomfortable. Location is good (downtown) but today its a little busy and car crowded, and this makes it a little difficult to reach places.

10/10 Excellent

João Batista

Stayed 2 nights in Aug 2023
Response from La gerencia on Oct 27, 2023
Estimado Huesped,Nos llena de satisfaccion que su estadia haya cumplido sus expectartivas, esperamos su visita en el futuro!

10/10 Excellent

Leonel

Stayed 3 nights in May 2023
Response from Manager on Jun 14, 2023
Gracias por su puntuacion! Esperamos tener el honor de su visita en el futuro!

6/10 Okay

EUSEBIO

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Feb 2023
Response from Gerente on Apr 26, 2023
Estimado Eusebio!Por favor si nos puede informar cuales fueron sus observaciones? Nos ayudara a mejorar nuestros servicios!Estamos a la espera de sus comentarios!

6/10 Okay

Adriana

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nos atendió una señora en recepción de muy mal genio, mala atención al cliente
Response from La Gerencia on Jan 17, 2023
Estimada Huesped,Agradecer por su gentil comentario, ya identificamos a la persona que le atendio y tomamos las medidas del caso.Esperamos tener el honor de atenderla nuevamente.Agradecidos por sus comentarios, dado que nos permite identificar los problemas y solucionar de forma inmediata!

6/10 Okay

Maria Norma

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Falta limpieza en la ropa de cama, sabanas y habitaciones en general.
Stayed 4 nights in Sep 2022
Response from manager on Sep 15, 2022
Estimada Maria,Gracias por su retroalimentacion, nos ayuda a mejorar en nuestro servicio. Estamos realizando una auditoria de calidad para determinar los responsables de la limpieza de su habitacion durante su estadia! Nos comprometemos a que no vuelva a ocurrir en el futuro!Atte.La gerencia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from MANAGER on Oct 3, 2022
GRACIAS POR SU PUNTUACION!

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UN LUGAR CETRICO Y BONITO
Stayed 1 night in Jul 2022
Response from Gerente on Jul 27, 2022
Muchas gracias por su maxima puntuacion, nos esforzamos a diario para conseguir la satisfaccion de nuestros clientes!

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from MANAGER on Jan 5, 2022
GRACIAS POR SU PUNTUACION! FELIZ 2022

10/10 Excellent

Martin Beimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on Dec 1, 2021
Gracias por su gentil puntuacion! Esperamos tener el honor de ser su anfitrion en Cbba en su proxima visita!

8/10 Good

Fabiola

Stayed 3 nights in Nov 2021
Response from Manager on Nov 15, 2021
Dear Fabiola, Thanks for your kindly feedback!

8/10 Good

Jose Enrique

Liked: Staff & service
Stayed 2 nights in Aug 2021
Response from Manager on Nov 15, 2021
Dear Jose Enrique, Thanks for your feedback! It is important for us to have our clients approval!

6/10 Okay

Erika De La

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
El estacionamiento tiene el techo tan bajo que no entran movilidades tipo vagoneta, los frigobares dentro las habitaciones son tan antiguos que hacen mucho ruido y no congelan los refrescos.
Stayed 1 night in Oct 2021
Response from Manager on Nov 6, 2021
Estimado Huesped, Gracias por sus obervaciones, nos ayudan a mejorar! Revisamos la habitacion y efectivamente el motor del minibar estaba mal por ese el motivo que sonaba tanto! Ya dimos solucion a ese problema! Esperamos tener el honor de atenderlo en una proxima oportunidad

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien estube en diferente hoteles en cochabamba y este estubo muy bien El Servicio muy bueno
Stayed 5 nights in Feb 2021
Response from Manager on Mar 5, 2021
Estimado Huésped, En primer lugar agradecer por su tiempo para dejar su comentario sobre su estadía! Para nuestra empresa, representa un logro que su expectativas hayan sido colmadas! Esperamos tener el honor de su visita en una próxima oportunidad!

8/10 Good

Cesar Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En el centro de Cochabamba
Excelente ubicación, buena atención, comida sana y muy rica
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Antiguo
Edificación antigua, el baño no funcionaba bien.
Stayed 2 nights in Aug 2019

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centrico
Hotel bastante céntrico y cómodo
Stayed 1 night in Aug 2019

8/10 Good

ENRIQUE

Liked: Cleanliness
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cómodo en el centro de la ciudad aunque antiguo
El hotel se encuentra en el centro de la ciudad, el ambiente es agradable aunque las instalaciones son algo antiguas.
Stayed 4 nights in Jul 2018
Response from Gerencia on Aug 3, 2018
Estimado Huesped, Gracias por su gentil retroalimentacion, tomaremos en cuenta su recomendación de manera de lograr el puntaje máximo en su próxima visita!

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, cómodo y céntrico
Stayed 1 night in Jun 2018
Response from Gerencia on Jun 20, 2018
Estimado Huésped, Muchas gracias por su gentil puntuación! Esperamos que en su próxima visita, volvamos a contar con su preferencia!

8/10 Good

Diego

Liked: Staff & service, property conditions & facilities, room comfort
Aceptable
Precio razonable..hotwl un poco viejo pero comodo. Aunque eñ wifi wn genera era bueno el de mi habitacion fue un desastre
Stayed 2 nights in May 2018
Response from Gerencia on Jun 23, 2018
Estimado Diego, Muchas gracias por su puntuación. Tomaremos en cuenta su reclamo sobre el Internet en su habitación, de manera de mejorar el servicio! Esperamos contar con su preferencia en el futuro!

8/10 Good

Lars Elver Birck

Liked: Cleanliness, staff & service, room comfort
Response from Manager on Jun 20, 2018
Dear Guest. Thanks for your feedback, we hope that your stay was satisfactory! Best Regards,