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Reviews of Fairfield Inn by Marriott Columbia Northwest

2.5 out of 5
Fairfield Inn by Marriott Columbia Northwest
320 Columbiana Dr, Columbia, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 492 out of 973 reviews" "
Rating 8 - Good. 274 out of 973 reviews" "
Rating 6 - Okay. 107 out of 973 reviews" "
Rating 4 - Poor. 60 out of 973 reviews" "
Rating 2 - Terrible. 40 out of 973 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carylynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to restaurants.
Stayed 1 night in May 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay. Very relaxing hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Kristin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable beds. Staff was very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Cincinnati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Comfortable stay. Near good dining options
Stayed 1 night in Apr 2024

10/10 Excellent

Seretha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love this property and always book it if I have to come in town or bring my family. The staff is absolutely phenomenal and Miss D over breakfast is such a gem. She makes this place one of our favorite vacation hotel spots because of her keen detail and warm spirit. Definitely have to give them 5 stars!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And the staff at the front desk was fantastic. They were extremely friendly and very upbeat. It made the experience a whole lot better.
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024

8/10 Good

Herman

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located near a lot of eareries, it is clean , breakfast was good. The girl at front desk (maya)when i arrived was unprofessional, not polite is a understatement,and rude , the air conditioner fan made a loud noise everytime it went off, so had to turn it off at night. The rest of the staff was nice
Stayed 1 night in Apr 2024

10/10 Excellent

NANCY

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Dee in the breakfast area was incredibly attentive and offered some great advice! Definitely the best part ofour stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Euth a

Really like this place, clean, friendly and great service
Stayed 1 night in Mar 2024

10/10 Excellent

Winter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very safe and quiet experience. Fairfield is now one of my favorite hotels, I have had great experiences both here and in Florida. AC works great, quick check-in, beds are very comfortable. Shower pressure excellent. And the best part is the elevator is fast, no wait. You get on and it yanks you to the next floor immediately lol, i like that. Within seconds. Whatever you want to eat is literally .02 mile down the road but it's not safe to walk. No sidewalks.
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Business traveler
Booked 2 rooms and now there are no rooms available?
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and workers were very nice. The only negative was our toilet was not seated properly on the floor. It wiggled and you felt unsteady when seated. Room 210 Would be more convenient to have an ice machine on the second floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within shopping, restaurants, and a mall. Extremely easy to get to the property from the highway, and close to downtown Columbia. There is a few restaurants directly across from the hotel as well as sharing the parking lot with them that you can walk to. The staff were very kind upon check-in & check-out. We didn't stay for the continental breakfast, but the only thing I would offer, early morning is quite busy and hard to find a place to sit.

2/10 Terrible

Robert

Traveled with family
We arrived at the hotel at 2:20 pm. Explained that we needed to get ready for a wedding at 4:00. Were told that no room was available until 3:00. By 3:10, still no room. Challenged desk clerk that we needed the room. Was told that if we couldn’t wait we could go elsewhere. That is what we did. I will appreciate a refund!
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Convenient location. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Kyler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a king room but it wasnt available when I got here so I got downsized to a queen.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities
Everyone has been very professional and nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
My check in was very easy and really quick. All my information was in the system and I was booked in room 301 (king size with sofa). This hotel offers free parking, next door is McAlister's Deli, across and down the street there's plenty of other restaurants to eat at. Also you can walk to the Columbiana Mall and you're less than 5 minutes from I-26. The hotel was very clean on the outside and almost spotless on the inside. The mattress could have been a little firmer and the water much hotter,. Overall I slept very peacefully, the room was clean and didn't smell like someone had been smoking. The entire hotel was quiet throughout my stay and breakfast was ready before check out. My stay was 2/17/24-2/18/24.
Stayed 1 night in Feb 2024

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, rooms very clean
Stayed 1 night in Feb 2024

8/10 Good

dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff was friendly. Breakfast was probably the worst experience. Very few options. Only thing worth eating was the waffles. However there was always a line waiting to use the 1 machine.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aliyahh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Emeka

Stayed 1 night in Feb 2024

10/10 Excellent

Antravius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean, quiet, and the staff was very friendly. When I'm in the area again, I will definitely stay here again
Stayed 1 night in Feb 2024

8/10 Good

Herbert

The staff was courteous however the door to balcony didn't work in addition to the bathroom exhaust fan was extremely noisy.
Stayed 1 night in Feb 2024

8/10 Good

Chassidy

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
For less than $80, this was right on the money. The bathroom DEFINITELY wasn't as clean as it should have been--hair still on shower walls, towel bars hadn't been wiped down--but the bed linens and floor were clean. The property felt safe and was very quiet. Staff was very friendly and breakfast was adequate. The bed was comfy and the wall mounted TV was a nice touch as well. I would stay here again if I was looking for a last minute, economical choice.
Stayed 1 night in Feb 2024

10/10 Excellent

Le’Vita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property staff was nice and very welcoming.
Stayed 1 night in Feb 2024

8/10 Good

Annette

Business traveler
Liked: Cleanliness, amenities
The review for this property was awesome. It was clean. The food was great. Service was awesome.
Stayed 5 nights in Feb 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon l

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pristine
This was a great stay for the money. It was clean, convenient, friendly, had attentive staff, and a great choice for an overnight stay.
Stayed 1 night in Feb 2024

6/10 Okay

Toni

Stayed 1 night in Jan 2024

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely older hotel that has had significant remodeling. It was very clean and the bed was very comfortable. The free breakfast and coffee were much better than the usual offerings at other similar hotels. Ms Dee, the breakfast attendant, was a delight. All the staff were friendly and helpful. There were also several restaurants near by.
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, great staff and decent breakfast. All we could ask for as a quick overnight stop. And the lady who oversees breakfast is a pearl! Would recommend highly.
Stayed 1 night in Jan 2024

8/10 Good

Deena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was clean and the appliances were clean. Only complaint is that if the room can sleep 2-4 people then there should be at least towels for 4. Other than that I rate them worthy of another visit.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gertie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire
It was so good. Kendall was so kind, and Ms. D was AMAZING. We left refreshed and inspired.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Eh- I probably won’t stay here again!
Pillows were the size of couch throw pillows, small and square (definitely not suitable for sleeping). Reserved the room for 3 people but was only given 2 towels. Housekeeping never came to our room- we were there for 3 nights- two full days and two half days…when we questioned the front when going down for a roll of toilet paper (because there was no spare roll in there and was only given a small amount to start with), they stated they only do a freshen up to empty trash and look at things like towels on the floor, etc but do not make up linens. Our trash was overflowing (never taken during our stay). The customer service at the desk was 5 star wonderful, the lack of everything else was 1 star. Beds were comfortable aside from the pillows but that’s about it!
Stayed 3 nights in Jan 2024

6/10 Okay

Martha

Stayed 1 night in Jan 2024

10/10 Excellent

GUSTAVO, hollywood beach

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stay one day but the lady on breakfast area was super nice and attentive.
Stayed 1 night in Jan 2024

10/10 Excellent

Jenai

Stayed 1 night in Jan 2024

10/10 Excellent

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good road trip stay
Just passing through, stayed one night. It was great nana Dee was extra kind to the kids, went the extra mile.
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023