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Reviews of Comfort Inn & Suites near Danville Mall

2.5 out of 5
Comfort Inn & Suites near Danville Mall
100 Tower Dr, Danville, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 160 out of 360 reviews" "
Rating 8 - Good. 128 out of 360 reviews" "
Rating 6 - Okay. 41 out of 360 reviews" "
Rating 4 - Poor. 19 out of 360 reviews" "
Rating 2 - Terrible. 12 out of 360 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Stayed 1 night in May 2024
Response from Management on May 19, 2024
Certainly! Here’s a sample response to a positive review for a hotel stayDear Jeffrey,Thank you so much for taking the time to leave such a wonderful review of your stay with us! We are thrilled to hear that you enjoyed your visit.We strive to provide all our guests with a top-notch experience, and your feedback is a fantastic affirmation of our efforts.We look forward to welcoming you back to Comfort Inn & Suites on your next trip. If there is anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Warm regards,Comfort In. & Suites

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service
Was okay. Clean. Not there long.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for your feedback, It was a pleasure having you. We hope to see you again.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Management on May 19, 2024
Dear Michael Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your input as it helps us to continually improve our services.We hope to have the opportunity to welcome you back to Comfort Inn & Suites and provide you with a stay that exceeds your expectations. If you have any further suggestions or need assistance, please do not hesitate to reach out.Best regards,Comfort Inn & Suites

8/10 Good

John, Alliance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and well located. Quiet and clean rooms as well.
Stayed 3 nights in Apr 2024
Response from Management on May 6, 2024
Thank you for your positive feedback. We look forward to having you again.

8/10 Good

Nan

Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you for staying with us and we hope to see you again!

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Nice restaurant connected
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you for your positive feedback. We hope to see you again!

8/10 Good

Darcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property with updates. I enjoyed the stay and the staff was quite helpful and nice. Great group of individuals. I plan to stay here again.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Keturah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your positive feedback. We look forward to seeing you again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your positive feedback and we hope to see you again!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you for your feedback. It was a pleasure having you stay with us, We hope to see you again.

10/10 Excellent

Thomas, Goldsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property close to the new Caesars casino. Only 7 minutes away
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank you for your positive feedback. It was a pleasure having yo and we look forward to your next visit.

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from Management on Mar 27, 2024
We appreciate your positive feedback and hope to see you again!!

10/10 Excellent

Alyce

Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Jan 31, 2024
Thank you for staying with us. We are glad you enjoyed your stay. We hope to see you again.

6/10 Okay

Donn

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 18, 2024
Thank you for staying with us!

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you so much for staying with us. We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Dale

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
Thank you for staying with us. We look forward to seeing you again.

8/10 Good

Danny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for staying with us and for your feedback. We hope to see you again.

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Very nice and convenient, loved the Mexican restaurant as well
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for staying with us. We appreciate your positive feedback. We look forward to your visit again.

10/10 Excellent

Judith

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pet specific room was perfect. These folks truly know how to welcome pet owners. Good mexican restaurant attached to the hotel. Lovely Riverwalk greenway across the street from the hotel.
Stayed 1 night in Nov 2023
Response from Management on Jan 2, 2024
Thank you for staying with us. We appreciate the positive feedback. We love our guest and the fur babies. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 starts
Would stay here again! Bed was awesome!
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Thank you so much for your positive feedback. We hope to see you again soon!!

8/10 Good

David

Liked: Cleanliness, staff & service
The property was clean, but it’s showing it’s age, and just generally not taken care of.
Stayed 2 nights in Nov 2023
Response from Management on Nov 6, 2023
Thank you for your feedback. Yes, our property is older and we try and take care of it to the best of our ability. I am sorry you felt the way you did.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you so much for your positive review. We hope to see you again soon!

8/10 Good

MILES, PITTSBORO

Price was high for the location
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Thank you for your feedback. It was a pleasure having you stay with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was very clean! would stay again!
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Thank you for your positive feedback. We hope to see you again!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it.
Stayed 3 nights in Oct 2023
Response from Management on Oct 20, 2023
Thank you for your positive feedback. We hope to see you again.

10/10 Excellent

Brandy

Stayed 1 night in Oct 2023
Response from Mangement on Nov 13, 2023
Thank you for your positive review. We hope to see you again!!

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
The beds sleep great. The area was quiet. The room was was very clean. The front staff was great. Enjoyed our stay. Need better tv channel lineups.
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Thank you for your feedback. We hope to see you again!

8/10 Good

KATHERINE

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Management on Oct 13, 2023
Thank you for you feedback. We hope to see you again!

10/10 Excellent

Carolina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Management on Sep 18, 2023
Thank you for your positive feedback. We look forward to seeing you again.

10/10 Excellent

Zayra

Stayed 3 nights in Sep 2023
Response from Management on Sep 15, 2023
Thank you so much for your positive feedback. We hope to see you again!

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 3 nights in Sep 2023
Response from Management on Sep 12, 2023
Thank you for your positive feedback. We hope to see you again!

4/10 Poor

Lathaniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on Sep 7, 2023
Thank you for your feedback.

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Thank you for your positive feedback. We hope to see you again!

6/10 Okay

Daniel

Stayed 2 nights in Aug 2023
Response from Management on Sep 7, 2023
Thank you for your feedback.

10/10 Excellent

renea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 9, 2023
Thank you for your positive review. It was a pleasure having you and we look forward to seeing you again.

8/10 Good

Treva

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service
I have stayed at this hotel many times, it's about the only place that is pet friendly. My grandson loved the pool. Clean rooms. Carpet could use a shampoo. Other that that its a good place to stay.
Stayed 1 night in Jul 2023
Response from Management on Aug 1, 2023
Thank you for your feedback. We hope to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Aug 1, 2023
Thank you for your review. We hope to see you again.

10/10 Excellent

NATIVIDADJ CAMPOS

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great ,friendly,very courteus and the place very cllean.the breakfast is good ,overall very happy with the stay here .
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
Thank you so much for your positive review. It was a pleasure having you and we look forward to seeing you again.

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2023
Response from Management on Sep 7, 2023
Thank you so much for your positive feedback. We hope to see you again.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Property and Great Staff
We had an amazing stay! There are a couple things that makes this Comfort Inn stand out amongst its competitors. Located on top of the hill overlooking the town was our first nice surprise. Second, we enjoyed the convenience of Santana’s being attached to the the hotel. Third, the front desk staff was very friendly and accommodating. They accommodated our request for a late checkout..that helped us out tremendously. We were located on the first floor, but I chuckled to myself as I past the elevator that other reviewers have complained about. I operate a 21 story high rise condominium and totally understand why it’s down. I too, have had an elevator out of service for an extended period while we were awaiting arrival of a mod kit and scheduling from our service provider. You simply can’t make everyone happy. However, my family truly enjoyed your property, staff and stay. Keep up the good work. We will definitely be returning to stay with you again in the future. Thank you
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
Good morning,We appreciate your positive feedback and thank you for understanding our elevator issue. We have been waiting since December for it to be installed but we are on their time so we have to continue to wait. I am glad your family enjoyed their stay and we look forward to having you all again. Have a blessed day!

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property and the staff were friendly. The free breakfast had lots of choices including sausage and eggs (could have been open a little longer?) but it was more than is usually available elsewhere. The beds were comfortable- it was a very good night’s stay.
Stayed 1 night in Jul 2023
Response from Management on Jul 19, 2023
Thank you for your positive feedback. It was a pleasure having you. We hope to see you again!

10/10 Excellent

Linda, Charlottesville

Traveled with family
Liked: Cleanliness
Friendly staff & easy check in
Stayed 1 night in Jul 2023
Response from Management on Jul 17, 2023
Thank you so much for your positive feedback. We hope to see you again!

10/10 Excellent

Rona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The property is safe, clean, and welcoming. Will stay again when visiting Danville.
Stayed 1 night in Jul 2023

10/10 Excellent

Adecia

Stayed 1 night in Jun 2023
Response from Management on Jul 19, 2023
Thank you for your positive review. We hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Sits on top of hill overlooking Danville
Stayed 1 night in Jun 2023
Response from Management on Jun 28, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 3rd return. Pleasant place.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Thank you for staying with us and we look forward to your next visit.

4/10 Poor

Debby

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and musty
This hotel is old. In desperate need of an update. Only 1 elevator as the other was out of order. The hallway is dark with stained carpet, drop down ceiling is dusty and falling apart. The room was cleaned, but it’s so old and musty that it didn’t matter. The AC unit wasn’t even digital, it had 3 manual settings. The bathroom had dirty corners that made me feel gross when using the restroom or shower. We definitely won’t return when we come to this town next year.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Good morning,Yes, we are an older property but we take pride in our cleanliness and customer satisfaction. I apologize that you had issues with your stay. One of the elevators is down but we are in the process of getting a new one. The time frame is out of our hands. Some of our rooms do have the older type A/C units which still work very well. If you had a problem, we would of been happy to move you or try and resolve any issue you had while here. Thank you again for staying with us and have a blessed day!

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service
The bathroom was small and the counter should be larger to accommodate 3 adults
Stayed 2 nights in May 2023
Response from Management on May 18, 2023
Thank you for your feedback.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
A very nice property, extremely well maintained and staffed. The room was very nicely appointed and comfortable. I will definitely stay there again on a future trip.
Stayed 3 nights in May 2023
Response from Management on May 10, 2023
We really appreciate your feedback. It was a pleasure to have you and we look forward to your next visit.