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Reviews of Hampton Inn & Suites Des Moines/Urbandale

2.5 out of 5
Hampton Inn & Suites Des Moines/Urbandale
8811 Plum Dr, Urbandale, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 197 out of 296 reviews" "
Rating 8 - Good. 59 out of 296 reviews" "
Rating 6 - Okay. 21 out of 296 reviews" "
Rating 4 - Poor. 11 out of 296 reviews" "
Rating 2 - Terrible. 8 out of 296 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Very nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Eladio

😍
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our stay was good overall. The bathroom/shower in our room was on the grimy side.
Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stop here every year on our way to Florida…we were pleasantly surprised by the wonderful updates they have did! Love the new decor, laminate floors..even the bathrooms are very nice! Breakfast area has all been redone….its all wonderful!!
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Stayed 1 night in Feb 2024

6/10 Okay

Mandee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaning
Food on the counter top in bathroom and by the tv. Refrigerator had food spilled in it.
Stayed 1 night in Feb 2024

10/10 Excellent

Stacie

Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything met expectations and then some! We had a great stay and will definitely stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Dominique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter
Very friendly staff. Quiet rooms. Really clean rooms. Variety for breakfast. Good food.
Stayed 1 night in Jan 2024

4/10 Poor

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Iesha

Stayed 1 night in Dec 2023

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we only stayed one night we were very happy with the location room was perfect and a great breakfast in the morning. Will be staying at this location again for sure
Stayed 1 night in Nov 2023

6/10 Okay

Doug

Liked: Cleanliness, property conditions & facilities
Had to wait about 15 minutes to check in on arrival. Nobody else in line. Room was very noisy.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patrice

Stayed 1 night in Oct 2023

4/10 Poor

Claudia, Orcutt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before- and it was a great stay. Quiet, clean, and great breakfast. 2021. This visit. The room was reserved for 4 adults. There was only 3 tiny bath towels in the room. 1 roll of toilet paper and one of the towels had stains. The front desk would not answer the phone to bring more and when my husband went down to get some the guy handed him brand new towels that had never been washed, he told him they were out of clean towels. They were super stiff! The part we looked forward to was the breakfast from last time and today we arrived plenty of time before it closed and there was 2 pieces of toast in the large bread container- no oatmeal - it was empty. No bagels. The waffle batter was very almost empty. There was a batch of biscuits and gravy and a few scrambled eggs left. We asked the cook where the sausage and proteins were like last visit and he just waved his hand in are and said that’s all he had. We will not be back. Yes everything is expensive but people pay for an experience and things have gone down hill here.
Stayed 1 night in Oct 2023

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, beds are comfy…wish sports teams would be limited to the first three floors and leave the 4th for people that don’t want to hear kids walking/running in the halls slamming doors! I wouldn’t recommend the beer house restaurant up the road, plenty of workers standing around but had to place drink and food orders from a QR code on the table. Our party left and went somewhere else
Stayed 1 night in Oct 2023

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY AMAZING!!~ Best HOTEL stay EVER!!
Stayed 1 night in Oct 2023

4/10 Poor

Tracey

Stayed 1 night in Oct 2023

10/10 Excellent

Mary Jean

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff we encountered was friendly, attentive, helpful, professional, kind and competent. Breakfast was good; only wish there were plain cheese omelettes rather than western all the time.
Stayed 4 nights in Sep 2023

10/10 Excellent

Sean

Stayed 1 night in Sep 2023

4/10 Poor

Clayton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Warm, efficient and kind reception staff; clean room, nice amenities! Good breakfast. Felt safe and welcome.
Stayed 1 night in Sep 2023

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room and common areas. A decent size pool rather than the typical tiny poolyou see in hotels
Stayed 1 night in Sep 2023

6/10 Okay

Jerry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Stayed 1 night in Aug 2023

10/10 Excellent

Grecia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt cozy and clean , having a pool was nice every time we went to use it no one else was there which was nice. Breakfast was enjoyable!
Stayed 2 nights in Aug 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, Modern, quiet!
Stayed 2 nights in Aug 2023

2/10 Terrible

Vighneshwar

Traveled with family
Disliked: Amenities
I learned to not book Hilton properties through third parties like Expedia. For the same amount of money my friend got 3 times bigger room because he booked through Hilton Honors. the hotel staff gave me a room next to the elevator. They said they couldn’t give me any other room for my type of booking. I am really disappointed that I booked through Expedia.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Kelli

Liked: Cleanliness, staff & service, amenities
Staff was great. There is a sliding door on the bathroom that has a gap which lacks privacy. I would only stay here again if I were alone. I stayed with my sister and brother in law which made the door akward since you could see in and hear everything
Stayed 3 nights in Aug 2023

10/10 Excellent

Alice

Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three stars all the way. Friendly. Clean. EZ off and on I-35/80.
Stayed 1 night in Aug 2023

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daryl

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2023

6/10 Okay

Nicola

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
It was quite a run down hotel. Breakfast was impossible for gluten free. The staff were not helpful in finding solutions. The hot tub was broken.
Stayed 3 nights in Jun 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a stop on a road trip. Clean and nice breakfast
Stayed 1 night in Jun 2023