On the beach, beach towels

Reviews of Surf Club Oceanfront Hotel

2 out of 5
Surf Club Oceanfront Hotel
1 Read Avenue, Dewey Beach, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 952 reviews" "
Rating 8 - Good. 323 out of 952 reviews" "
Rating 6 - Okay. 96 out of 952 reviews" "
Rating 4 - Poor. 32 out of 952 reviews" "
Rating 2 - Terrible. 18 out of 952 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edmund

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quality establishment right on the beach. Fantastic views!
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Edmund, thank you for sharing your experience! It's wonderful to hear you enjoyed the beautiful setting and fantastic views at The Surf Club Hotel. Our team is thrilled to know you had a great stay. We look forward to welcoming you back for another beachfront getaway!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

6/10 Okay

Victoria

Traveled with family and small children
Nice place right on the beach. They were doing construction and renovations when I visited. A little bit of an inconvenience. Also walls are pretty thin. I could hear person above me pacing back and forth until 2 am. But overall we like the location. I'd stay again
Stayed 2 nights in May 2024
Response from Customer Service on May 19, 2024
Victoria, thank you for taking the time to share your feedback. It is wonderful to hear you enjoyed the beachfront location and that you would consider staying with us again. We appreciate your understanding during the renovations and any inconvenience caused. The feedback about the noise will be shared with our team to ensure a more restful stay in the future.Looking forward to welcoming you back soon.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the beach. Rooms are spacious and the full kitchen is nice.
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
John, thank you for sharing your delightful experience at The Surf Club Hotel. We're elated to hear you enjoyed our prime beachside location, ample room space, and well-equipped kitchen. We hope to be your chosen accommodation on your future seaside escapes.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the place and the area. We went down for the dover race. It was the first hotel we have stayed in where we didnt have to clean ourselves or see what wasnt cleaned. We will definitely like to go back during the peak season.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 11, 2024
Christina, your positive remarks about The Surf Club Hotel are heartening! It's wonderful to know that you appreciated our cleanliness standards and the location. Our team members are thrilled to hear that you're planning to visit again during the peak season. We're definitely looking forward to welcoming you back.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Carol

Liked: Cleanliness, staff & service
There was noisy construction going on I was unaware of. The headboard of bed was wobbly not attached to wall. Empty liquid bath soap in shower. No balcony I missed having one especially with 3 flights of stairs
Stayed 3 nights in May 2024
Response from Customer Service on May 10, 2024
Carol, it's wonderful to hear that your overall experience at The Surf Club Hotel was positive despite a few hiccups. We regret the unexpected noise disruption and any inconvenience you experienced in your room. We pride ourselves on ensuring each room is fully equipped and comfortable, so rest assured that your comments have been addressed. While not all rooms have balconies, we do offer a variety of accommodation options which may suit your preferences for a future visit. We hope to have the opportunity to welcome you back for a flawless experience.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being ocean front! Beds aren’t comfortable tho.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Tina, it's wonderful to hear that you relished your oceanfront experience at The Surf Club Hotel. We regret, however, to hear that our beds did not meet your comfort expectations. We appreciate your feedback and assure you that it will be taken into consideration as we endeavor to improve our guest services. We look forward to another chance to serve you better.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

6/10 Okay

David

Traveled with partner
Liked: Staff & service, amenities
Need better parking to tight for bigger vehicle
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
David, we value your feedback. Addressing your discomfort with the parking arrangements, we understand that some guests may find it to be a bit challenging with larger automobiles. Our team continually explores options for improvements and your comments will definitely be taken into consideration. Thank you for sharing your experience.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The quietest place we've ever stayed. Beautiful beach and friendly staff.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 5, 2024
Joseph, we're thrilled to hear that you had a peaceful experience at The Surf Club Hotel. It's wonderful to hear that you found the beach beautiful, and our team members friendly. We hope to welcome you back soon.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Dakota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Dakota, it's wonderful to see your 5-star rating for The Surf Club Hotel. We're thrilled you enjoyed your stay and can't wait to welcome you back in the future for another fantastic experience. Thank you for choosing us on Expedia.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Christian

Stayed 2 nights in Apr 2024
Response from Customer Service on May 20, 2024
Christian, thank you for your excellent rating! The Surf Club Hotel team is delighted to know you had a great experience. We hope to welcome you back soon!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, property conditions & facilities
Right at the beach. Great price for that.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Eric, thank you for choosing The Surf Club Hotel. We're pleased to hear you enjoyed our ideal beachfront location and found value in our pricing. We hope to welcome you back for another delightful stay in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Jayln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jayln, thank you for taking the time to rate The Surf Club Hotel. We are thrilled to see that you had a pleasant stay with us. We surely look forward to welcoming you back soon for an even better experience.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely large and had a kitchenette and full size fridge. Bed is comfy and bathroom was well stocked. Check in was a breeze and the girl was very pleasant and knowledgeable! Adding this to our list of places to stay will definitely be back as the beach is right outside our door!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Helen, thank you for sharing your positive experience. We're delighted to hear that The Surf Club Hotel met your expectations with its spacious rooms, well-appointed amenities, and our knowledgeable team at check-in. It's fantastic to hear that the convenience of our beach-side location added positively to your stay. We eagerly look forward to your next visit!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Jalal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Jalal, it's wonderful to hear you appreciated the prime location of The Surf Club Hotel. We strive to provide the perfect base for enriching experiences and are thrilled we delivered on that for you. We would love to welcome you back soon!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things we liked was the plank flooring, the books that were in the dresser. The cleanliness of the room, the staff was also very helpful. Due to my not reading the fine print of no elevator & the dumbwaiter, I had to drag my suitcase all the way to the top floor. Great location & peaceful on that end of the beach.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Ramon, it's wonderful to hear that you appreciated the unique features and cleanliness of your room at The Surf Club Hotel. Our team members are always eager to assist and are glad you found them useful. We're pleased you enjoyed our prime location and tranquility the beach offers. Please note for future visits that our hotel layout is detailed in our descriptions, and our colleagues are always ready to help make your stay comfortable. Thank you for your review and we look forward to welcoming you back!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Christian, it's great to hear that your stay at The Surf Club Hotel was amazing. It's always our goal to provide an exceptional experience for our guests. We're looking forward to welcoming you back on your next visit.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place next to the beach. Amazing view.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Nicholas, it's fantastic to hear that you enjoyed The Surf Club Hotel's prime location next to the beach and breathtaking views. We strive to provide our guests with memorable experiences, and your comments suggest we achieved that. We appreciate your positive feedback and look forward to welcoming you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Tamara

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Tamara, thank you for choosing to stay at The Surf Club Hotel. It's wonderful to hear that your visit met your expectations. Our team sincerely hopes that your future travels will bring you back our way soon!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

2/10 Terrible

Ant

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what was advertised much smaller hotel and not a ocean veiw
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Ant, we regret to hear that your experience didn't match your expectations, particularly concerning the room size and the view. Our aim is always to provide an accurate representation of our facilities, and we're disappointed to hear you felt otherwise. We appreciate your input and strive to continually improve. Thank you.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Kayci

Liked: Cleanliness, staff & service, property conditions & facilities
4th time here. Always amazing!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Kayci, it's wonderful to hear you found your multiple stays at The Surf Club Hotel consistently delightful. We're excited to welcome you back for your fifth visit and provide another memorable stay.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
James, thank you for taking the time to rate The Surf Club Hotel. We're delighted that your stay was excellent and hope to have the pleasure of welcoming you back again soon.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Kayci

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, perfect view! Not over priced!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Kayci, it's fantastic to hear that you enjoyed your stay at The Surf Club Hotel. We strive to provide our guests with stunning views and well-appointed rooms at competitive rates. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice oceanfront property with large rooms with many amenities. Friendly staff always happy to help. Would happily return.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Franco, it's wonderful to hear you enjoyed your stay at The Surf Club Hotel. We're delighted that our beautiful oceanfront property and spacious rooms with plentiful amenities met your expectations. Also, our ever-helpful team members will be glad to know they enhanced your experience. We eagerly await your next visit!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Thank you for the 4-star rating, Colleen!We are delighted to see that you had a wonderful time at The Surf Club Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to many different restaurants and shops. Our room had a stunning view of the ocean. Small downside was a lack of parking spots. Not terrible during the off season but in season, I could see it being a problem.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Elizabeth, thank you for your wonderful feedback about The Surf Club Hotel. We're delighted you appreciated our great location close to many dining options and retail stores. Your comments about the ocean view are also greatly appreciated. We've noted your concern about off-season parking, and we continually work on improving our services. We hope to welcome you back again soon.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here in the off season. It's a good location with several places that are easy to walk to. The staff are always super friendly at check in.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Mike, it's fantastic to hear you enjoy your off-season stays at The Surf Club Hotel. Our prime location and the warmth of our team members at check-in are indeed highlights we love to share with guests. Look forward to welcoming you back for another memorable visit!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Colleen, it's great to see your perfect score reflecting your stay at The Surf Club Hotel. Our entire team thanks you and we look forward to welcoming you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Todd

Liked: Cleanliness, amenities
Stairs tougher to negotiate in wet conditions.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Todd, we appreciate your feedback. For future reference, we've certainly noted your point about the ease of maneuvering the stairs in certain conditions. Safety is our utmost priority and we always strive to ensure optimal conditions for our guests. Thank you for choosing The Surf Club Hotel and for taking the time to share your experience.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay there, and definitely would go back!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Susan, it's fantastic to hear you enjoyed your stay at The Surf Club Hotel and intend to return! We can't wait to welcome you back for an even greater experience. Safe travels!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at this cute hotel!! The rooms have everything you need…fridge, microwave, coffee maker, toaster, cooktop, small table, and a great view!! Even on a cold February weekend we had a lovely stay! We will def be back!!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Christina, it's wonderful to hear you enjoyed your stay at The Surf Club Hotel. Our aim is always to provide lovely accommodations complete with conveniences and stunning views, no matter the season. Your support is greatly appreciated and we're delighted to learn you're already planning your return visit. We look forward to welcoming you back in the future!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Colleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simi View of the beach was great, Desk person was super friendly and helpful
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Colleen, it's wonderful to hear that the vista of the beach from The Surf Club Hotel added to your experience. Our team always aims to deliver superb service, so it's encouraging that you found our front desk colleague to be highly friendly and helpful. Thank you for the feedback, and we look forward to your return.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the beach, huge rooms, no elevator, no frills
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Edward, it's delightful to hear that you valued the spaciousness of our rooms at The Surf Club Hotel and enjoyed our unbeatable beach location. We appreciate your candid feedback regarding our facilities. We look forward to welcoming you back on your next seaside getaway.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Randall, it's great to see your perfect rating! We're thrilled to know you had a wonderful experience at The Surf Club Hotel. We appreciate your feedback and look forward to welcoming you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

6/10 Okay

Bryan

Kinda ocean view
The picture and description wasn’t what we experienced. Our room wasn’t a full ocean view room. Our room was on the street side with a partial view of the ocean.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Bryan, it's regrettable that your room view did not meet your expectations. Ensuring clear and accurate descriptions of our accommodations is a top priority for us. Please rest assured that we're taking your comments into consideration as we work to continually improve the guest experience.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Jessica, it's fantastic to hear that you had an exceptional stay at The Surf Club Hotel. We thank you for your top rating on Expedia, and our team eagerly looks forward to having the opportunity to welcome you back for another memorable visit.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
The place was in a great location but hotel was not sound proof to noisy hear footsteps balice all night. People talking in the stairways even though they have a strict no noise after 10pm. Not sure how they enforce when no one is in the property just the people traveling and staying at the hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Maria, it's concerning to hear about the noise disturbances you encountered during your visit. We want all our guests to have a comfortable, restful experience. Understanding that no one from our team was present during the late hours to enforce the quiet policy is useful information. We're always looking for ways to improve our service, and your feedback will certainly be considered in our ongoing efforts to enhance guest experience. We hope you will consider giving us another chance to make your stay more enjoyable in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for the amazing rating, Michael!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Surf Club Hotel soon!Thanks again for leaving your feedback!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Kate

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay for the price; certainly can’t beat the ocean view. Parking is wonky at the hotel but amenities were great; clean and the kitchenette was a plus to have as it was stocked with pans, soap, cutlery, plates, and cups, and everything you would need. The only thing we didn’t like is on the first floor you can hear people walking above you, it would be nice if it were a little bit more soundproof; excellent stay otherwise
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Kate, it's a delight to know you enjoyed your stay at The Surf Club Hotel, and particularly loved our unbeatable ocean view and well-equipped kitchenette. We appreciate your feedback about the noise levels from the upper level and will surely take it into consideration for future improvements. We're excited to welcome you back for another pleasant stay!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Vicky

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Thank you for the perfect rating, Vicky!We are very pleased to hear that you had a wonderful stay at The Surf Club Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Remya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ocean-view getaway
My husband and I stayed in a room that had the perfect view to the ocean. The room was overall clean and comfortable. The only minor complaint is that the kitchen table was super sticky! We did our best to clean the table before using it. Besides that, the hotel is near great restaurants and plenty of shopping areas. You can’t beat the view of the ocean!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Remya, it's fantastic to hear that you and your husband felt at ease during your stay at The Surf Club Hotel. We're also thrilled you enjoyed our prime location, close to various dining and shopping hotspots. Meanwhile, we understand your comment regarding the kitchen table and appreciate your flexibility on the matter. Please consider returning in the future to enjoy more of our splendid ocean views!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Stephen

It was fantastic
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Stephen, thank you for your kind words! We're thrilled you had a fantastic experience at The Surf Club Hotel. We strive to provide our guests with memorable experiences and we're glad we met your expectations. Our team looks forward to your next visit.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfect location. Beautiful view.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Kathleen, it's delightful to hear you had a wonderful experience at The Surf Club Hotel! Our prime location and mesmerizing views aim to impress and we're thrilled that they contributed to your perfect stay. Looking forward to welcoming you back for more memorable moments.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Phillip, it's splendid to see your top-tier rating for The Surf Club Hotel. We appreciate your feedback and can't wait to provide another exceptional experience when you return. Thank you!Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Danielle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Danielle, thank you for your wonderful rating of The Surf Club Hotel. It's great to hear you enjoyed your stay with us. We're looking forward to welcoming you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went in the off season, the staff was great and let us check in early. We got a great room with a view of the ocean. 10/10 would recommend.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Delano, it's wonderful to hear about your positive experience at The Surf Club Hotel. We're delighted that our team members were accommodating and we were able to offer you an early check-in. It sounds like our guest rooms with ocean vistas truly heightened your visit. Thanks for the recommendation and we hope to welcome you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. Great view. Parking sucked but other than that is was very relaxing
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 4, 2024
Michael, thanks for sharing your experience at The Surf Club Hotel. We're thrilled to hear you appreciated the stunning view and found your stay so calming. Noted your feedback regarding parking situation, it's shared with the relevant team for review. We can't wait to make your next stay even more serene.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Good for the cost.
Room facing the ocean was nice. Overall condition of the hotel itself was about as good as could be expected considering the price.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Joseph, thank you for sharing your thoughts. We're pleased to hear you enjoyed the ocean view from your room. We constantly strive to offer meaningful experiences and value for prices at our hotel. We hope for the opportunity to welcome you back in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

10/10 Excellent

Michelle L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great views, hospitable staff. Would be helpful if there were instructions on how to use the heat/air conditioning. Dumb waiter is extremely helpful! Would definitely recommend.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Michelle, it's fantastic to hear that you appreciated The Surf Club Hotel's pristine accommodations, captivating vistas, and welcoming team members. We take note of your suggestion concerning guidelines for the temperature control units and will strive to make this improvement. We're also thrilled you found the dumbwaiter service beneficial. Thank you for recommending us and we're eager to welcome you again in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service
Parking was a bit tricky to get and confusing with other buildings interconnected. Need clear signage and more signage to show where to park and where to go for rooms and stairs etc. The room overall was nice. Unfortunately I could hear people in room next door.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 19, 2024
Thomas, your feedback is helpful. We acknowledge that finding parking and navigating the property can sometimes be a challenge. Rest assured, we're continually looking at how to improve the wayfinding process. It's also unfortunate to hear about your experience with noise from neighboring rooms. We encourage guests to reach out to our team members as they're always willing to assist. Good to hear that you found the room to your liking. We hope to have another chance to serve you better in the future.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel

8/10 Good

Julie

Traveled with partner
Liked: Staff & service, amenities
Room was clean.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Julie, thank you for choosing to stay at The Surf Club Hotel. We appreciate your feedback and are pleased to hear that you found our rooms clean. We strive to provide a commendable experience to all our guests. Looking forward to welcoming you back.Doc KemmerlinGeneral Manager of Surf Club HotelSurf Club Oceanfront Hotel