Property amenity

Reviews of Staybridge Suites Knoxville-West, an IHG Hotel

3 out of 5
Staybridge Suites Knoxville-West, an IHG Hotel
11319 Campbell Lakes Dr, Farragut, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 530 reviews" "
Rating 8 - Good. 101 out of 530 reviews" "
Rating 6 - Okay. 39 out of 530 reviews" "
Rating 4 - Poor. 17 out of 530 reviews" "
Rating 2 - Terrible. 20 out of 530 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for the buck. Nice breakfast, monday-wednesday drinks and pizza in the evenings. Room was nice. For what it cost.. great value.
Stayed 6 nights in Apr 2024
Response from Karrie C on May 16, 2024
Thank you for choosing Staybridge Suites Knoxville West for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel amenities and found value in your stay with us.It's wonderful to know that you appreciated our complimentary breakfast and evening socials with drinks and pizza. We strive to provide our guests with a comfortable and enjoyable experience, and we're glad to hear that we succeeded during your visit. Providing excellent value to our guests is something we always aim for, and we're happy that we met your expectations in this regard.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Damaris

Traveled with family
Disliked: Cleanliness
Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.
Stayed 2 nights in May 2024
Response from Karrie C on May 16, 2024
Thank you for taking the time to share your feedback about your recent stay at Staybridge Suites Knoxville West. We're sorry to hear that our pool was not available during your stay. Additionally, we apologize for any issues with the cleanliness of your room upon arrival. Providing a clean and comfortable environment is a top priority for us, and we regret that we did not meet your expectations in this regard. Your feedback has been shared with our housekeeping team to ensure that we improve our cleaning procedures moving forward.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean & spacious room. No complaints!
Stayed 1 night in Mar 2024
Response from Karrie C on May 16, 2024
Thank you for choosing Staybridge Suites Knoxville West and for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that our accommodations met your expectations.Providing clean and spacious rooms is a top priority for us, and we're glad to hear that you had a comfortable and satisfying experience with us. Your satisfaction is our ultimate goal, and we're delighted that we were able to meet your needs during your time with us.We value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 Okay

Bj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except it was to close to the freeway for where you can set outside and relax
Stayed 4 nights in Mar 2024
Response from Karrie C on May 16, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West. We're delighted to hear that overall, you had a pleasant experience with us.However, we apologize for any inconvenience caused by the proximity of the freeway, which affected your ability to relax outside. We understand that traffic noise can be disruptive and are sorry that it detracted from your enjoyment of our outdoor spaces.Your comfort and satisfaction are important to us, and we appreciate your feedback. We hope that despite this issue, you were still able to enjoy your stay with us. Thank you for choosing Staybridge Suites Knoxville West. We look forward to welcoming you back again soon.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Karrie C on May 16, 2024
Thank you for taking the time to rate your recent stay at Staybridge Suites Knoxville West! We're delighted to see that you had a wonderful experience with us and that you were completely satisfied with your visit.Your perfect score means a lot to us, as it reflects our dedication to providing exceptional service and accommodations to all our guests.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Karrie C on Feb 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.
Stayed 1 night in Jan 2024
Response from Karrie C on Feb 17, 2024
Thank you for taking the time to provide feedback about your recent stay at Staybridge Suites Knoxville West.We appreciate your feedback regarding the breakfast options available, particularly for guests with specific dietary requirements. We apologize if our current offerings did not meet your expectations or cater adequately to your needs. Rest assured, we take dietary restrictions seriously, and we will review our breakfast options to ensure that we provide a more diverse selection, including items suitable for those with gluten and lactose intolerances.Your comments regarding guests taking items for later will also be taken into consideration as we evaluate our breakfast service to ensure that all guests have access to the offerings provided.If you have any further suggestions or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Carmen

Business traveler
Pictures are not completely accurate. Door was not the right fit which left a gap at the bottom. No towels for bathing! Sits right next to the interstate and is noisy.
Stayed 1 night in Jan 2024
Response from Karrie C on Feb 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We apologize for any inconvenience you experienced during your stay. Your comments regarding the accuracy of the pictures, the door fit, and the noise from the interstate are duly noted. We strive to ensure that our guests have a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations in these areas.Rest assured, we take guest feedback seriously and will address these issues with our team to ensure that they are promptly resolved. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karrie C on Feb 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karrie C on Feb 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

6/10 Okay

Karen

Disliked: Property conditions & facilities
Just ok
Very old hotel room. The bathroom light had an electrical issue. It would turn off suddenly and wouldn’t go back on . My husband took a shower in the dark. Not the most friendly or helpful front desk staff . Breakfast was good .
Stayed 1 night in Dec 2023
Response from Karrie C on Feb 17, 2024
Thank you for sharing your feedback regarding your recent stay at Staybridge Suites Knoxville West.We apologize for the inconvenience you experienced with the electrical issue in your bathroom. Your comfort and safety are of utmost importance to us, and we regret that we fell short in addressing this issue promptly. Rest assured, we will investigate and rectify the problem to ensure it does not recur for future guests.Furthermore, we are disappointed to learn that you did not find our front desk staff to be as friendly and helpful as expected. Providing excellent service and hospitality is a priority for us, and we will address this matter with our team to ensure that all our guests receive the courteous and attentive service they deserve.We are pleased to hear that you enjoyed our breakfast offerings, and we hope that this aspect of your stay contributed positively to your overall experience.Once again, we apologize for any inconvenience you encountered and appreciate your feedback. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

6/10 Okay

kimberly

Traveled with family
Disliked: Amenities, property conditions & facilities
I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!
Stayed 1 night in Dec 2023
Response from Lori on Dec 27, 2023
Thank you for taking the time to leave feedback for our hotel. We re sorry to hear that you did not enjoy your stay. Our breakfast host works very hard to make sure that she gives lots of options for guest to choose from. We hope you will give us another chance in the future should your travels bring you back our way.

10/10 Excellent

Alethea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lori on Dec 27, 2023
Thank you for leaving a wonderful review of our hotel. This team works hard for our guest and we want each stay to be the best.

8/10 Good

Ivan

Stayed 1 night in Dec 2023
Response from Lori on Dec 27, 2023
Thank you for taking the time to leave a review of our hotel. We hope to see you again should your travels bring you back our way.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sh, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.
Stayed 2 nights in Oct 2023

10/10 Excellent

Belinda

Stayed 2 nights in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, room comfort
Weekend stay
Clean. Great breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the location and price. Great amenities.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

James

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is starting to look dated, we love the location but it needs some major TLC, our room kitchen did not have enough glasses and plates for two people
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Lexis

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

CHRISTIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.
Stayed 1 night in Jul 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

2/10 Terrible

Rudolph

Disliked: Cleanliness
Property did not have an extra blanket or extra pillow did not have a place for us to throw trash out. Staff did not want to accommodate just said no we don’t have it and walked away.
Stayed 1 night in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
the room was large and clean. the beds were comfortable
Stayed 3 nights in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

6/10 Okay

Diane

Stayed 3 nights in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

6/10 Okay

Steven

Stayed 4 nights in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

2/10 Terrible

Suzanne

Traveled with family
Disliked: Staff & service, room comfort
Thieves!
They said they could not find my reservation and they were full so they could not accommodate me. BUT! They still charged me over $350 for the room. How did they even have my credit card to do that if they didn't have my reservation? When I tried to get reimbursed... runaround. I'm still waiting for my money.
Stayed 1 night in Jun 2023

2/10 Terrible

Maiah

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
Upon first check in, the staff was friendly enough but we noticed the lock on our room door was broken. We were only staying for a night so decided that was alright I guess. Around 3 am, the fire alarm started beeping as if it had a low battery. We woke up and looked, and it seemed like the alarm system was built into the building (or we just couldn’t find it). No staff to be found around the hotel. Tried calling the front desk and no one answered. We packed up and left after an hour of hoping it would go away when it never did. Would NOT recommend.
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine place to stay
Hotel was fine for an overnight stay. A fair amount of noise from the interstate. Room had a bit of a musty or smoky smell to it. Room was otherwise clean with nice amenities. Lobby was pleasant with a good breakfast setup.
Stayed 1 night in Jun 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

4/10 Poor

Christopher

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointing. Cutting way back on cleaning
The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room. They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them. Highway noise is audible on one side. Choose an odd numbered room. Would not choose Staybridge for my next trip.
Stayed 10 nights in May 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Great dog-friendly hotel
Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.
Stayed 2 nights in May 2023
Response from Lori on Jul 20, 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

ERICA

Stayed 3 nights in Apr 2023

10/10 Excellent

Lori

Stayed 6 nights in Mar 2023

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and our room needed updating. The sink faucet was broken and the bathtub needed a good overhaul as it appeared to be stained and dirty.
Stayed 2 nights in Apr 2023

10/10 Excellent

Blair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.
Stayed 1 night in Apr 2023

8/10 Good

RESHMA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel with comforts of home
Check in was super quick and easy! Hotel is pet friendly so we felt right a home.
Stayed 1 night in Apr 2023
Response from Alex L on Apr 11, 2023
Thank you for your review!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Very nice hotel. Definitely would stay there again.
Stayed 2 nights in Apr 2023
Response from Alex L on Apr 11, 2023
Thank you for your review, Jeremy!

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unaccomodating staff. Poorly stocked breakfast was missing several items. Advertised breakfast was available until 10:30am. Was bare and not replenished at 9:45am. No one bothered to clean tables or floors during breakfast. Out of oatmeal, pastries, juice and biscuits. Was able to get eggs brought out after requested. Had to request hand towels and bath towels as just a few were in room for a 2 night stay.Had to wait as none were available.Paid double the rate as there was supposedly an event in town and rooms were scarce. Got half the value of their normal rate.Will not be back.
Stayed 2 nights in Mar 2023

2/10 Terrible

Debbie

Traveled with family
My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.
Stayed 3 nights in Mar 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a queen bed but when we checked in they only had full size beds available. The lady that checked us in said they only have 3 rooms with Queen size beds and becuase I booked through a third party there wasn't much we could do. I'll know to call the hotel directly next time. There wasn't a coffee pot in the room but they did bring one right away. One of the legs on the bed collpased because it was missing a screw but we were about to check out so it didn't interrupt our sleep. We told the front desk. The employees were all very nice and helpful so we don't fault the hotel itself for the wrong bed size. I just paid for a queen room and that is not what we got.
Stayed 1 night in Feb 2023