Reception

Reviews of Tru by Hilton Knoxville West Turkey Creek

2.5 out of 5
Tru by Hilton Knoxville West Turkey Creek
380 LOVELL ROAD, Farragut, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 251 out of 442 reviews" "
Rating 8 - Good. 88 out of 442 reviews" "
Rating 6 - Okay. 55 out of 442 reviews" "
Rating 4 - Poor. 30 out of 442 reviews" "
Rating 2 - Terrible. 18 out of 442 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient!!!
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Marisa Kehn on May 13, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay again very soon.

10/10 Excellent

Tangela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small and there was no microwave or closet space. However…the coffee was always hot and available. Bonus points for flavored creamer options. The staff was friendly. The water was hot and the pressure was good (that’s a biggie for me). And the bed was EVERYTHING. I slept like a Queen. I would stay there again just to get a good nights sleep. Great value, especially for the price.
Stayed 2 nights in May 2024
Response from Marisa Kehn on May 7, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate you and are thrilled that you enjoyed your stay with us. Please come again very soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
price and location
Stayed 1 night in Apr 2024
Response from Marisa Kehn on Apr 28, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay with us again very soon.

10/10 Excellent

Sueann

Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Stayed 1 night in Apr 2024
Response from Marisa Kehn on Apr 28, 2024
Thank you so much for taking the time to submit a review for our hotel. We do Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, please do not hesitate to let us know.

8/10 Good

charles

Stayed 1 night in Apr 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, don't hesitate to ask or make a suggestion. Thank you again and we cannot wait to host your next stay with us again very soon,

10/10 Excellent

Donna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient off the expressway for a quick stay while traveling.
Stayed 1 night in Apr 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. We Truly do appreciate it and cannot wait to host your next stay with us again very, very soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness
It’s a little on the plain side
Stayed 1 night in Apr 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. Our lobby is very vibrant and has a lot to offer. The Tru Brand rooms are very nice but it is more basic instead of having suites. We hope to see you again very soon.

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave in the room, fridge on floor and too small to utilize, and limited desk space! For the $150 per night, and being an avid Hiltons Honors member, I was disappointed in my stay. I will mainly stay with Home 2 Suites by Hilton going forward.
Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
We are sorry you didn't enjoy your stay with us. The Tru Brand does not have microwaves in the room but we do have one available in the lobby 24/7 for all of our guests if they would like to use it. Our mini fridges in the rooms are comparable to other places but they are not full-sized refrigerators. Again, we are terribly sorry that you did not enjoy your stay with us.

6/10 Okay

Derek and Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bed and pillows were not comfortable
Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
We are terribly sorry that you felt the bed and pillows were not comfortable. We find most people love our Serta beds and have a wonderful nights sleep. Again, we greatly apologize for any inconvenience this caused for you during your stay.

6/10 Okay

Jason

Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. Please let us know if there is anything we can do to make your next stay a 5/5. Thank you again.

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was unbelievably small. Towels are very poor quality. Will not stay at a Tru again.
Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for submitting a review and letting us know about your experience. Our rooms are all good sized rooms but we do not offer suites. We are terribly sorry that you did not like the quality of our towels as well. We normally do not get complaints about that. We are so sorry for any inconvenience you had during your stay and hope you give us another try in the future. Thank you again.

4/10 Poor

Kristin

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The lady at check-in complained the entire time about us using a third party booking source instead of focusing on just checking us in. I had to call said third party customer service upon check-in to have them send over confirmation of payment. Overall just inconvenient experience.
Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
We are terribly sorry about any inconvenience that this caused for you during your stay. Unfortunately reservations from third party sites do not always come across into the system. We apologize for the unfortunate transition and we hope that the rest of your stay was much better. Thank you again

2/10 Terrible

Jeremy

Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. We are terribly sorry for any inconvenience you had while staying with us. If you have any suggestions on how we can make your next stay with us a 5/5, please reach out directly to the hotel so we can help

10/10 Excellent

MATT

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

8/10 Good

Trinity

Traveled with group
Liked: Cleanliness, property conditions & facilities
if you like to stay out late and sleep in, beware housekeeping is very loud and you will get woke up around 9am due to banging, stomping, and slamming doors
Stayed 2 nights in Feb 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for submitting a review and letting us know about this situation. I have had a meeting with the housekeepers about this and let them know. We do apologize for any inconvenience this caused for you.

2/10 Terrible

Stacey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets
Stayed 1 night in Feb 2024
Response from Marisa Kehn on Apr 24, 2024
Thank you for taking the time to submit a review for our hotel and letting us know about your experience. We are terribly sorry for any inconvenience this caused for you during your stay. I have addressed this with the housekeeping staff and corrective actions have been taken. Thank you again.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Joseph at the desk was friendly, helpful an very knowledgeable. Thanks!
Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was very friendly & helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff. Clean. Some semi noise from expressway.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable.
Front desk staff was helpful.
Stayed 2 nights in Jan 2024

4/10 Poor

Jarrod

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Loud
For exterior noise, this is the loudest hotel in which I have ever stayed. The associates with whom I came into contact were kind and accommodating, though the room was small, uncomfortable, and noisy.
Stayed 1 night in Jan 2024

6/10 Okay

Fahmida

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

mauricio

Liked: Staff & service, room comfort
They can improve
Bathroom shower was in bad condition, limited breakfast, no fruits or pancakes
Stayed 1 night in Dec 2023

4/10 Poor

Esther

Liked: Staff & service
Disliked: Cleanliness
When checkingvin the desk host called to mske sure the room she was giving us was 'ready'. She was advised, that it was. We travel with food in a cooler, when opening the fridge, there was food left in it. I did advise the desk. Also, when traveling, we will not choose Tru agsin, there is no coffee pot in te room, and no microwave. These are an error on my part, i just assumed all hotels were equipped with these items. We carry food to heat at night, so we dont have to go out once we stop.
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Stayed 2 nights in Dec 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Joe

Traveled with family
Disliked: Cleanliness
Morning staff not helpful or friendly. Our room mirror looked disgusting. I did take a picture. The other room I reserved has poop splattered on the wall .
Stayed 1 night in Dec 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very pretty, safe, and the front desk staff were extremely friendly. There was a soda lid on the floor and a dirty handprint on the bathroom door so i did question the cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Tricia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay and great staff. Will stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Regan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I continually stay at this property when I am in town for business. Its very convenient and I always feel safe there.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
It was very good. Very clean, quiet, easy to check in over all excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and convenient right off the interstate. Comfortable beds and great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Frances Maica

Stayed 1 night in Nov 2023

2/10 Terrible

Kayleigh

Stayed 1 night in Nov 2023
Response from Marisa on Dec 3, 2023
Thank you for taking the time to submit a review for our hotel. We are terribly sorry you did not enjoy your stay with us. If there is anything in particular that we can do better, please reach out and let us know.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marisa Kehn on Nov 9, 2023
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us.

2/10 Terrible

Kelly Mccullough

Stayed 1 night in Nov 2023
Response from Marisa Kehn on Nov 9, 2023
Thank you for taking the time to submit a review for our hotel. We are terribly sorry that your stay with us was not what you expected. Please let us know if there is anything specific we can do to make your next stay with us better.

6/10 Okay

Donna

Business traveler, Traveled with family
Disliked: Amenities
The room was tiny without a coffee maker. The beds are uncomfortable. The floors are cold af The first v channels do not tell you what’s on tv, even the information screen says “ no information “ They charge me an extra 25.00 for something. I don’t even know what that was for. The room was way more expensive than it should’ve been because it definitely isn’t anything special
Stayed 1 night in Nov 2023
Response from Marisa Kehn on Nov 9, 2023
We are terribly sorry that your stay with us was not what you were expecting. Our rooms do not have coffee makers but there is coffee available in the lobby 24/7. The 25 was just an incidental hold, which most hotels do, but rest assured you were not charged as the fee fell off upon departure.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marisa Kehn on Oct 30, 2023
Thank you for taking the time to submit a review for our hotel. We cannot wait to host your next stay again very soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marisa Kehn on Oct 30, 2023
Thank you so very much for taking the time to submit a review for our hotel. We Truly appreciate it. We cannot wait to host your next stay with us again very soon.

6/10 Okay

Maria

Stayed 4 nights in Sep 2023
Response from Marisa Kehn on Oct 20, 2023
Thank you for taking the time to submit a review of our hotel. If there is anything specific that we can do better to make your next stay with us a 5/5, please let us know. Thank you for staying.

4/10 Poor

Nathan

Business traveler
Disliked: Room comfort
I think I will pay the extra $10 for aloft hotels next time. Shower was small, bed was uncomfortable, it never got cold, tv channels were horrible, walls are very thin.
Stayed 1 night in Sep 2023
Response from Marisa Kehn on Oct 3, 2023
Thank you for leaving us a review and let us know areas in which we can work on. I will address this with my staff. Thank you again.

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Marisa Kehn on Oct 3, 2023
Thank you for taking the time to submit a review for our hotel. We are Truly grateful and cannot wait for you to come stay with us again very soon.

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marisa Kehn on Sep 5, 2023
Thank you so much for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay again very soon.

6/10 Okay

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marisa Kehn on Sep 1, 2023
Thank you for taking the time to submit a review for our hotel. Please come and stay again very soon.