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Reviews of Doubletree by Hilton Fort Myers at Bell Tower Shops

4 out of 5
Doubletree by Hilton Fort Myers at Bell Tower Shops
13051 Bell Tower Drive, Fort Myers, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Stayed 3 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 15, 2024
Hello Audrey, Thank you very much for the great 5 of 5 rating. We appreciate you feedback and we hope to see you again soon.

10/10 Excellent

Basil B.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 3 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 14, 2024
Hello Basil, Thank you very much for the nice rating following your stay with us. We appreciate the feedback and we are delighted that you enjoyed your stay. Please come back and stay again soon.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the warm cookies and comfy bed
Stayed 3 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 15, 2024
Hello Maria, Thank you for the nice rating and we are happy to hear you enjoyed our Doubletree warm cookies. Please come back for more!

10/10 Excellent

Georgina Guesby, Tamarac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll do a full review once I get back home, but so far so good. My husband was not a fan of the soft bed but I was. And the sliding door to the bathroom hits the closet hinge - kinda like they didn't think it through and need some cushion or something on that hinge. But, so far so good.
Stayed 2 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 13, 2024
Hello Georgina, Thank you for your review and for having been our guest. We appreciate the feedback and we will certainly look to correct the bathroom door issue you noted. We were pleased to learn that your stay was enjoyable and we hope to see you again.

10/10 Excellent

Betsy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby smelled really good, the room was clean, and the pool was very nice and clean. Would definitely recommend.
Stayed 1 night in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 10, 2024
Hi Betsy, We appreciate the very nice rating and we are happy that you had an enjoyable stay. Just the way it should be. Please come back and stay with us again. Thank you.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 10, 2024
Hello Carrier, Thank you for letting us know you had a comfortable stay and we hope to have the pleasure of serving you again soon.

6/10 Okay

Talia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Talia,Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. As we complete our renovations we look forward to bringing our guests an even better experience in the stays to come.

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Mariela, Thank you for the great rating and we hope that you will choose to stay with us again soon.

10/10 Excellent

MOSHE, oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Moshe, Thank you for the great rating and we are delighted that you enjoyed your stay and our service. Please come back and stay with us again soon.

8/10 Good

Renee Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. The only thing I had an issue with was hot water. I was in the very last room and it took a bit for the hot water to get to the shower. I highly recommend and will definitely stay there again.
Stayed 2 nights in May 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Renee,Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. As we complete our renovations we look forward to bringing our guests an even better experience in the stays to come.

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 2, 2024
Hello Jason, Thank you for the nice rating. We appreciate hearing from our guests and we are delighted that you enjoyed your stay.

4/10 Poor

Angelique

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The renovation to this property was nice but it’s still not as nice as other DoubleTree hotels I’ve stayed in. I definitely don’t feel like it was worth what I paid. The bathroom door slides but does not close all the way, the shower is awkward to enter and to turn the water on you basically get blasted by cold water. The mattress and pillows were not very comfortable either. Overall it was a decent stay but definitely will not be recommending to others or staying again myself.
Stayed 2 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 29, 2024
Hello Angelique, We regret that you did not have an enjoyable stay and recognize that each guest expectations are different. Thank you for your feedback and we wish you comfortable and safe travels.

8/10 Good

Elanie, Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we would not give 5 stars is that the room does not have a streaming service, there is cable tv only, but we through big hotels like Hilton/ Double tree would have a streaming service like Netflix in the room.
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 29, 2024
Hello Elaine, Thank you for the nice review and we are pleased you had a comfortable review. Later this fall we plan to offer the streaming services you were hoping for. We hope to see you again.

10/10 Excellent

Rheanan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was even nicer than the photos portrayed. LOVED IT! Definitely coming back!
Stayed 4 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 29, 2024
Hello Rheanan, Thank you very much for the great review and nice rating. We are delighted that you had an enjoyable stay. Please come back and stay with us again soon.

10/10 Excellent

MOSHE, oakland

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 29, 2024
Hello Moshe, Thank you for the great rating. We are pleased that you enjoyed your stay. Please come back and stay again.

10/10 Excellent

Marcone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Macrone,Thank you for the very nice rating and we are delighted that you enjoyed your stay. We hope to see you again at the DoubleTree Bell Tower Shops.

10/10 Excellent

Dalvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 24, 2024
Hello Dalvin, Thank you for the very nice rating and we are delighted ta you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 22, 2024
Hello Luis, Thank you for your feedback and we appreciate your very nice rating. We hope to have the pleasure of serving you again soon.

8/10 Good

Glenn

Traveled with family
Liked: Staff & service, amenities
Toilet was shut off prior to arrival. Found when turned on it kept running. Shut it off after each use. Had to completely enter the shower to turn the water on for the shower head. Sliding door close to valve wouldn’t open, didn’t want to force it so you had a nice shot of cold water turning on the shower. Staff was friendly restaurant was good
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 22, 2024
Hello Glenn, Thank you for staying with us and for your feedback. We appreciate hearing from our guests on how we can work to improve their future stays and we will certainly use your comments to do so. We hope you will stay with us again.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 16, 2024
Hello Jorge, Thank you for the very nice rating of your stay with us. We hope you will come back and stay again.

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on May 8, 2024
Hello Rafael, Thank you for the very nice rating and we are delighted that you enjoyed your stay. We hope to see you again at the DoubleTree Bell Tower Shops.

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time patron..very impressed w/clean and quiet environment. Clean rooms and comfortable bed. I had a short and relaxing stay. Highly recommend!
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 11, 2024
Hello Lorna, Thank you very much for the nice rating and comments concerning your recent stay with us. We appreciate the feedback and we hope you will come back and stay with us again soon.

2/10 Terrible

Stuart

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Fire alarm went off twice in the same night. Once around 11pm and the second time at 230am. Hot water was only luke warm. I past the same juice box laying the hallway. The bad part is i saw numerous house cleaners and nobody bothered to pick it up.
Stayed 2 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 13, 2024
We apologize that your stay was not enjoyable and we have addressed the issues that you noted with the appropriate members of our staff. As many other reviews indicate, we normally do a much better job. Thank you for your feedback.

2/10 Terrible

nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel because it was near shopping and had a pool. But, upon entering, there was construction going on and it was noisy. This was not listed on the hotel or booking website. The hotel is rundown and dirty. Floors and walls, all looked old and filthy. The worst part was the room. Bugs were crawling all over the wooden furniture. The staff did change our room immediately and offered us a free cookie. No discount offered or given when asked! The pool was dirty too. Will never stay here again. Paris Hilton would be embarrassed to call this a Hilton hotel!
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 8, 2024
Hello Nicole, We are sorry that you did not have an enjoyable stay. Our Hilton website clearly states that we are undergoing renovations and unfortunately some third party booking sources do not include that information. Fortunately, most of our guests find our property enjoyable as evidenced by several recent reviews and we know that once our renovations are completed we will have even more to offer.

10/10 Excellent

fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Big thanks to Bill who was outstanding.
Stayed 1 night in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 8, 2024
Hello Fraser, Thanks for the very nice rating and for letting us know that you enjoyed the service Bill provided you. We love hearing that. Please come back and stay with us again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and would for sure stay there again, The location is fabulous. Restaurants, shops and a movie theater all right there.. The food in the restaurant was good and very reasonably priced. The parking is free and always enough space to park.
Stayed 2 nights in Apr 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 8, 2024
Hello Mary, Thanks very much for the nice rating and for letting us know that you enjoyed your stay. We appreciate the feedback and we hope to see you again.

4/10 Poor

Emily

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No front desk staff available to provide a receipt when we checked out. Photos of interior were misleading and did not show how rough the rooms were around the edges.
Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 3, 2024
Hello Emily,We regret that you did not enjoy your stay and apologize that we could not provide you with a reciept at check out. We will certainly look into that. Thank you for the feedback.

2/10 Terrible

Connie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is extremely old with dirty carpet. The feel is definitely sketchy with groups of men walking around, some opening the doors in their underwear - I am glad my husband was with me. I did not feel safe here. Housekeeping banging on your door at 8:30am to see if you need towels. It was all too strange for me.
Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 2, 2024
Hello Connie, We regret that you did not have an enjoyable stay and we can assure you that our hotel is very safe. We are currently under renovation as I am sure you noticed and although we are working hard to minimize the impact on our guests we know that this work leaves some guests with a poor impression. We thank you for your feedback.

8/10 Good

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean place.
Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 2, 2024
Hello Katrina, Thank you for your review and we are glad to hear that you had an enjoyable stay. We hope that you will come back to stay with us again.

6/10 Okay

craig

Stayed 3 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 27, 2024
Hello Craig,Thank you for your rating and we will work to make improvements to improve your future experience. We hope you will come back again.

6/10 Okay

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 25, 2024
Hello Christian,Thank you for your rating and we appreciate your feedback. We hope you will stay with us again if the opportunity arises.

10/10 Excellent

Thelma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staycation for my birthday boyfriend and i loved how close dave and busters were, staff is so nice and rooms are very clean and nice
Stayed 3 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 21, 2024
Hello Thelma,Thank you for your review and we are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of having you as our guest again.

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service
Clean, being renovated
Stayed 2 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hello Michael, Thank you for your feedback and we look forward to serving you again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hi Chris,Thanks for the great rating, we hope that you will stay with us again,

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is best in ft myers!
Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hello Jane,Thank you very much for the nice feedback. We hope to have the pleasure of serving you again.

10/10 Excellent

John R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hi John,Thank you for the nice rating and we hope you will be back to stay with us again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hi Charles,Thank you for the very nice rating and we appreciate the feedback. We hope you will stay with us again.

10/10 Excellent

Reid

Stayed 1 night in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Apr 3, 2024
Hi Reid,Thank you for the very nice rating and we are happy that you had an enjoyable stay. Please come back and stay again.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 22, 2024
Hello Mary,We thank you for your kind rating and we hope that you will come back again to stay with us.

6/10 Okay

Guillermo A.

Liked: Staff & service
The hotel was under renovation, but the room was nice but it did not smell fresh. Room service was on point by having the bed made by time I got back every day. *The bed was comfortable. I enjoyed the different dinning options that you can walk to..
Stayed 3 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 12, 2024
Hello Guillermo, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.

10/10 Excellent

Steven

Stayed 3 nights in Mar 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 29, 2024
Thank you for your rating Steven. We were happy to learn that you enjoyed your stay and we hope you will stay with us again.

6/10 Okay

Michelle

Traveled with family
Disliked: Staff & service, property conditions & facilities
Parking was terrible, especially if there was an event being held at the hotel, nowhere for people staying there to park during events! Staff not very informative on Diamond amenities, dining etc…. Missing soap in bathroom in room, had to ask 2x for it to be brought to room.
Stayed 5 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 6, 2024
Hello Michelle, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.

6/10 Okay

Dorothy

Liked: Cleanliness, property conditions & facilities
Property was in a good location & we enjoyed the pool. Need some work on the water pressure in the shower. It took a long while for the water to get hot. We reported the smoke alarm was hanging. Overall, we thought it was just "Okay". Thanks,
Stayed 4 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 5, 2024
Hello Dorothy, Thank you for your feedback and we will look into the concerns that you noted you had with your stay. We certainly want our guest to have a much better experience that OKAY. We hope you will come back and stay with us again.

4/10 Poor

Reggie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was renovation being done and a change of management. Front desk service was ok shuttle to and from was good but the room had a smell and the cleaning staff was mediocre nice location to shopping and eating
Stayed 6 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 1, 2024
Hello Reggie, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 1, 2024
Hello Michael, Thank you for your nice rating of your recent stay. We hope to have the pleasure of serving you again.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the shuttle driver, front desk, and housekeeping, the staff was very friendly and helpful. Room was very clean and well kept, would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 1, 2024
Hello Thomas, Thank you for the very nice review and we are very happy to hear that you enjoyed your stay and found our hotel to be clean and comfortable. Just as it should be. We hope that you will come and stay with us again.

10/10 Excellent

Katiuska, Boca Raton

Stayed 1 night in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Mar 1, 2024
Hello Katiuska,Thank you for the nice rating of your recent stay. We hope you will stay with us again .

10/10 Excellent

albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing a major renovation and it's remarkable how well they've done during the process. Rooms are spacious and clean, albeit some items are dated...but all functional. Check-in/check-out easy and efficient and Shoeless Joes Restaurant is a major plus. Common bathrooms on the first floor need significant work and need to be better maintained. I'm certain that when the work is done, my rating will be a straight 5! I have been coming to this hotel for almost 6 years on a regular basis and will continue to do so on all future trips to the area.
Stayed 1 night in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Feb 21, 2024
Hello Albert,Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is getting back in shape after Hurricane Ian, but it did not stop them from excellent service and the room was up to DoubleTree standards that I have experienced in the past.
Stayed 7 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Feb 19, 2024
Hello Rosemary, Thank you very much for the very nice rating and kind remarks concerning your recent stay with us. We appreciate the feedback and look forward to seeing you again.

6/10 Okay

Judith

Traveled with group
Smoking area too close to entrance door. Not enough seating in front entrance.
Stayed 2 nights in Feb 2024
Response from DoubleTree Hotel Bell Tower Shops Guest Services on Feb 19, 2024
Hello Judith, Thank you very much for taking the time to provide feedback about your experience. Your comments and feedback are extremely important to us. We appreciate you pointing out the aspects of your stay where we could have provided you a better experience. We are working to address your concerns and recommendations. We hope to have the opportunity of serving you in the future.