Agritourism Freixo de Cima Hotels

"Spectacular team and facility"

"Falta de luz nos quartos único ponto fraco"

"The location is truly stunning. The view from the top floor and pool area is so spectacular. The staff was excellent. The breakfast was top quality and so much choice. Dinner was also excellent although pricy. The spa and pools were great as well. Overall the hotel is a great spot, some of the decor felt outdated and outdoors some repairs are needed. But we were very happy with our stay."

"We really like our stay at this hotel."

"Great ac, street parking for pay. Lots of shops, and close to the town centre. "

"The property was renovated, very clean, great amenities, very easy to check in and check out, all automatically. The only thing we would highlight is, because it's right in front of a church, be prepared to be woken up at 7am with the bells, we certainly couldn't sleep in the morning. "

"Great acomodación. Súper friendly staff. Will be back"

"The hotel is in great condition The staff were outstanding and accommodating We loved the location in the valley and did a wine tasting close by which was excellent "

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."