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Reviews of Casa El Ombligo De La Luna

3.5 out of 5
Casa El Ombligo De La Luna
Callejòn Flores 14., Col. Centro històrico., Guanajuato, GTO

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 4 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

XAVIER

Disliked: Staff & service
Stayed 3 nights in Oct 2019
Response from Georgina on Nov 3, 2019
Al cancelar un día antes su reservación, procede la penalización correspondiente según lo estipulado. Estamos seguros que de si haberse hospedado con nosotros, ésta no sería su calificación.

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Everything was excellent, I meet the owner of the place and they were extremly helpful with us, they have great customer service, and they make us feel very welcome. The room that we book they thought it was a little bit small for us so they upgrade us with a bigger one, the room was super clean and comfortable, We were supposed to stay one nite and decide to add a second. Thank you very much mrs Georgina for make us feel like we were at home.
Stayed 1 night in May 2019
Response from Georgina on Jun 3, 2019
¡Thank you! ;) ¡It was a pleasure to serve and help you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Georgina :) on Mar 2, 2019
¡Gracias!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Georgina ;) on Feb 23, 2019
¡Gracias!

8/10 Good

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Day Visit
We had a short stay in the city of Guanajuato, can't complain about the room. The place was clean, the only issue we had was arriving there. We had to go through a sketchy what looked like an small alley way uphill with no pavement, just dirt. It happened to be raining the day before and day we arrived. The host was nice and very informative, they even booked my transportation to the airport. Airport transportation is not included with room price.
Stayed 1 night in Nov 2018
Response from Georgina on Nov 8, 2018
Thank you for your comments! These works that makes the municipality to improve the floor of the alley, is about to finish in a short time.

10/10 Excellent

Roman, rosarito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the center of the city
Loved it very well located and the room was very clean and comfortable loved it
Stayed 1 night in Oct 2018
Response from Gina on Oct 29, 2018
Thank You Roman!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to grocery store, you can walk to the main tourist attractions.
Stayed 1 night in Oct 2018
Response from Gina on Oct 29, 2018
Thank You!

8/10 Good

Ravi, AZ

Liked: Staff & service, property conditions & facilities, room comfort
Really nice and clean place the owner is great only thing some showers are really small. But other than that really close to everthing
Stayed 4 nights in Jul 2018
Response from Georgina :) on Aug 8, 2018
¡Really close! Thanks ;)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starry nights under la Luna!
Wow - Our stay was the best ever! Gina and Luis treated us like family. The beds, pillows, linens, bathroom - everything was perfect!!The location is great for getting anywhere in the city! We will stay there again next time we return!!! Thank you Gina and Luis for making our stay in your beautiful city so enjoyable!! Karen and Rob Case / Austin ,Texas
Stayed 1 night in May 2018
Response from Georgina :) on Jun 4, 2018
Robert and Karen, our lost boys ... ¡Thank you so much for your opinion! ¡What a pleasure to have had you at home! the good vibrates felt at all times .. ¡Yeah! ... And as Rose (Titanic) said ... ¡Come back!

4/10 Poor

Enrique

Disliked: Cleanliness, property conditions & facilities
No tiene servicio de linoi d uondusne la están ia
Stayed 2 nights in Sep 2023
Response from Gina on Oct 6, 2023
Creo que se confundió. Lo siento, no entendimos!

10/10 Excellent

EDGAR JOE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente lugar
Stayed 2 nights in Nov 2019
Response from Gina on Feb 20, 2020
Gracias!

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!!
Excelente alojamiento; es acogedor, limpio, buena ubicación. Pero quien hace este lugar excepcional es Georgina, súper amable y siempre dispuesta ayudar y, junto a su esposo quienes hacen que la estadía sea la mejor... Gracias!
Stayed 2 nights in Oct 2019
Response from Gina :) on Oct 21, 2019
¡Mil gracias Guadalupe! ¡un placer tenerlas en casa!

4/10 Poor

Verified traveler

No volvería
El área es súper fea. El acceso es terrible. El precio es muy alto pare lo que es. El baño super incómodo. Falta limpieza. Lo único bueno Fuenlabrada comodidad de la cama. Estuvimos ten incómodos que nos fuimos a otro hotel sin importar que perdiéramos dinero ya que estaba pagado la estancia de 4 noches y solo estuvimos 1.
Stayed 4 nights in Jan 2019
Response from Admon. on Mar 2, 2019
¡Gracias por sus comentarios!

4/10 Poor

Amalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No es un hotel, es una casa de huéspedes, yo de haberlo sabido no lo ubiera escogido, solo hay personal muy amable para recibirte y no los vueles a ver, yo tuve el problema en los dos días que no salía gua caliente y salía muy poca agua, el acceso a la casa es peligroso y muy incómodo , mucho más si llevas maleta. No hacen limpieza de la habitación mientras estás ahí Yo buscaba un hotel precisamente para no bstallar con eso, el beneficio por el visto es muy malo, hago el comparativo que sería lo que me hubiera costado un holliday Inn sin todos los beneficios de este Gracias
Stayed 2 nights in Feb 2019
Response from Admon. on Mar 3, 2019
Efectivamente Sra. Amalia. ¡No somos un hotel! es una nueva forma de alojamiento, tal como lo dicen las caraterísticas en la página. Gracias por sus comentarios.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018
Response from Gina on Dec 21, 2018
¡Thank You!

10/10 Excellent

Jorge Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2018
Response from Gina on Oct 29, 2018
Thank You George!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Georgina :) on Aug 23, 2018
¡GRACIAS!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio Excepcional
Nos sentimos como en casa. Georgina, la dueña de la casa fue increíblemente amable. Al salir del hotel dejamos olvidadas unos anillos, aretes, reloj y otras joyas. Georgina no solo nos llamó a comentarnos del olvido sino que hizo los trámites y nos lo envió a la siguiente escala de nuestro viaje. Nos pareció un gran gesto de honradez y amabilidad de su parte.
Stayed 1 night in Jul 2018
Response from Georgina :) on Aug 10, 2018
Alfredo, fue un placer poder ayudar con esto y el haberlos conocido! Gracias por tan lindos comentarios.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel agradable
El hotel está medio escondido, no lo ubicabamos pero, la anfitriona fue por nosotros, la habitación pequeña pero suficiente para dormir de manera cómoda, camas muy confortables, ubicación del hotel adecuada todo los lugares importantes quedan a 1km o menos
Stayed 1 night in Jul 2018
Response from Georgina :) on Aug 10, 2018
¡Muchas gracias!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nuestro viaje fue familiar, nos sentimos muy cómodos con la estancia y nuestra anfitriona Georgina, quien estuvo al pendiente de nosotros desde días antes a nuestra llegada para brindarnos sugerencias y sobre todo en el momento en que llegamos fue a buscarnos. Las camas y almohadas excelentes,, tv samrt, agua caliente y fría en todo momento, cocineta equipada, nos sentimos como en casa. El lugar excelentemente ubicado muy cerca de todo. Bastante recomendable.
Stayed 3 nights in May 2018
Response from Georgina :) on Jun 6, 2018
¡Muchas Gracias! ¡Fue un gusto tenerlos con nosotros en casa y un placer poder ayudarlos!

8/10 Good

alicia, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Excelente ubicación, Georgina muy agradable y accesible, la habitación muy cómoda , camas excelentes al igual que almohadas. Cerca de todo. Sin duda volveríamos
Stayed 2 nights in Mar 2018
Response from Georgina :) on Mar 22, 2018
Un gusto que hayan estado con nosotros, nos darìa un gran placer volver a atenderlos!