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Reviews of Flower Garden Hotel

4 out of 5
Flower Garden Hotel
46 Nguyen Truong To Street, Ba Dinh District, Hanoi

Reviews

8.0

Very Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very helpful staff. Great breakfast.
Stayed 1 night in Nov 2023
Response from Flower Garden Hotel on Nov 13, 2023
Dear Bruce,Thank you very much for your stay.We are so happy that our services meet your expectation.We hope that we will have another chance to welcome you again soon.Warm regards,The Management

4/10 Poor

Donna

Liked: Cleanliness
Disliked: Room comfort
Better places to stay
We paid for upgrade and we're not told that they were installing a staircase right next to our room, banging and noise constantly we complained several times a day only to be told finish today, it didn't and we had to put up with it for 4 days did not offer refund for upgrade or change room, also the beds are like bricks very hard and uncomfortable, really not a great location far from old quarters and decent restaurants, also no pool won't be staying her again better place for the money we spent
Stayed 5 nights in Oct 2023
Response from Flower Garden Hotel on Nov 3, 2023
Dear Ms. Donna,Thank you very much for your stay at our Hotel.It is a pity that it does not meet your expectation. We are sorry for the inconveniences causes. I hope the the free of charge of 1 night upgrading to the Sky Suite room and the spa service which had been offered in your last stay would be a gratitude gesture from the hotel.We hope that you will have a good continuous trip in Viet Nam.Sincerely yours,The Management

10/10 Excellent

Dr Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a great stay till yesterday. Did a big group with Tripadeal. Love the rooftop bar. Walk to laundromat $3 Bah mee on second corner cart a must. Just so central to everything. Even provide umbrellas when it rains. And the guy opens the door. Breaky was fine. What a great town to be in so close
Stayed 1 night in Sep 2023
Response from General Manager - Flower Garden Hotel on Sep 27, 2023
Dear Dr. Steven,Thank you very much for your review.We are so happy that our services exceed your expectations. We hope that we will have another chance to welcome you again very soon.Warm regards,The Management

8/10 Good

S

Stayed 1 night in Aug 2023
Response from Ms. Mai Do - Sales & Resa Dept. on Aug 25, 2023
Dear sir,Thank you so much for staying at our hotel.Hope you will choose our hotel for next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Do Xuan Mai on Oct 30, 2019
Thank you for your staying and satisfy with our service. We do hope to see you again at Flower Garden Hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite central serviced by a mixture of nice restaurants to street vendors, be sure to try the smaller food places. Service within the hotel is really good with English speaking receptionists. Breakfast is varied and good quality.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very helpful / friendly staff. Relaxed atmosphere. Good food.
Stayed 3 nights in Jan 2019
Response from Nguyen Thuy Linh (Ann) - Sale Online Department on Feb 11, 2019
Dear our customer, Thank you for staying with us and give us good feedback. We are looking foward to serving you in the future. Best Regards, Flower Garden Hotel Team.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Tiff, Bay of Plenty, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel even if the pictures are not true
Excellent service from staff and the hotel was clean and tidy. The pictures of the hotel show that it is standing alone but this is not true, it has been built out and is surrounded by buildings and shops. It was very close to the old quarter (only a minute walk to the outskirts) and the Hoan Kiem Lake (three to five minute walk). The food was excellent and the staff extremely helpful. Although the top floor was under construction and being renovated at the time of our stay, the staff coped well with the situation. The room was extremely quiet which was excellent. Breakfast was excellent, the food outstanding with a variety of choices.

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019
Response from Do Xuan Mai. on Dec 18, 2019
Dear sir, Thanks for your nice words about our hotel. Hope to welcome you at Flower Garden Hotel soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
hotels.comの説明と異なる
hotels.comにあった内容と異なる狭い部屋であった。
Stayed 2 nights in Sep 2019
Response from Do Xuan Mai on Oct 30, 2019
Thank you for your staying with us and send feed back. We do hope we can welcome you next time at FGH. Thanks & have a nice day.

6/10 Okay

Kojiro

Liked: Staff & service, room comfort
観光メインの方には快適！ビジネスには少し向いていません。
こちらのホテルの立地は問題なく、とても便利な場所にあります。しかし最上階の(実質れすとらが最上階ですのでその下。客室では最上階)滞在中、エアコンの故障がありとても暑くて冷たいシャワーをあえて浴びました。 カーテンがなく良く言えばとても日当たりはよいものの外の光が入って昼寝はできません。 スタッフはとても協力的、朝食も満足です。ホテルが古いのでそのコンディションだけが問題点だと思います。
Stayed 1 night in Jul 2019

6/10 Okay

HIDENAO

ウェルカムフルーツはうれしい
フロントは英語通じます。日本語は通じません(笑) 部屋は清潔で快適です。ウェルカムフルーツはお皿一杯でうれしくいただきました。 バスとトイレはやや古くて経年感じさせます。早くウォシュレットにして欲しいです。 レストランは14階と3階にありますが、土曜日のいい時間でも私ひとりで落ち着きませんでした。ちなみに朝食も8時でひとりでしたが、美味しかったです。
Stayed 1 night in Jun 2017

6/10 Okay

Marko

Liked: Cleanliness
Siisti, mutta meluisa.
Huone oli siisti, mutta kadulta tuleva jatkuva autojen torvensoitto häiritsi yöunia.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 호텔
깨끗하고 호수가 가까워서 좋아요.

10/10 Excellent

Laurent, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tres bon rapport qualité prix
Bien situé Tres confortable Personnel vraiment arrangeant

8/10 Good

Dagu, ジョージタウン（ペナン）

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
活気ある下町にある快適なホテル
市場にも近く、活気ある下町風情が感じられる地区にありながら、一歩ホテルに入ると静かで快適に過ごすことができました。

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
日本人向けによいホテル
NHKプレミアムが入るなど、日本人の滞在に便利なホテルです。 食事場所の眺望、内容、及びそのスタッフはとても良かったです。 フロントの皆さんもほとんど対応は良かったのですが、それだけにチェックアウトのミニバー会計時におつりをごまかされたのがとても悲しかったです。