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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
355 Skidmore Drive, Harlan, KY

Reviews

6.0
Rating 10 - Excellent. 26 out of 137 reviews" "
Rating 8 - Good. 29 out of 137 reviews" "
Rating 6 - Okay. 27 out of 137 reviews" "
Rating 4 - Poor. 29 out of 137 reviews" "
Rating 2 - Terrible. 26 out of 137 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Chloe

Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Donald

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room we were giving smelled like smoke and had a cigarette butt in the sink and only 1 bath towel and 1 wash cloth we were moved to another room which was better but both rooms had no cups for brushing your teeth the curtains in both rooms were really bad and cob web's around the ceilings. The American Flag on there flag pole was in sherads very disturbing
Stayed 1 night in Mar 2024

8/10 Good

Tammy

The staff were so kind and helpful. They ensured I got a quiet, restful couple of nights in a beautiful area. I would go again!
Stayed 2 nights in Mar 2024

6/10 Okay

mitch

Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Jay on Jan 28, 2024
Thank you for your feedback we will work on this.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, quiet area, peaceful stay
Stayed 3 nights in Dec 2023
Response from ~ General Manager on Feb 6, 2024
Thank you very much! We appreciate you and your business!

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from Jay on Jan 28, 2024
We are trying to reach our goals up to 5 star rating still we are working on it and thanks for your feedback

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on Jan 28, 2024
Thank for you feedback we are trying to improve our goals up to 5 star rating

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Terrible. No electrical outlets worked, room was very cold and took hours tonwarm up. Toilets not flushed and had been used
Stayed 1 night in Dec 2023
Response from Jay on Jan 28, 2024
Thank for your feedback we are working on the stuff were ever we have the problems and loopholes thank you

4/10 Poor

Clay

Traveled with group
Bathroom sink was nasty. The bed was hard and almost sitting on the ground. Found mice crap under the bathroom sink and roaches on the wall
Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy Lou Who's

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one guy was very friendly and nice! The other seemed like we owed him something not sure what his issue was but overall was great. The beds was big and very comfortable, the shower could have been a little cleaner and the stopper didn't work for taking baths and the shower head wasn't siliconed to the wall. Given the age of the hotel it was alright. Rooms was very spacious and included refrigerator, microwave and buffet for storage. Could have used more space to hang clothing other than two drawers. Will visit again as overall it was enjoyable, warm and cozy and the view was amazing!!!
Stayed 3 nights in Nov 2023

6/10 Okay

wendell

Liked: Staff & service, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

Lloyd

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Amanda

Disliked: Staff & service, amenities, property conditions & facilities
Upon entering the office to check in I am noticed by one of the housekeepers but not greeted. She threw some laundry into some household washer and dryers set behind the office and after that stated, as a question, “he’s not come out yet?”. She knocks on what I assume to be the owners room and he eventually comes out straight out of bed it appeared (3 o’clock in the afternoon). He was far from friendly or hospitable, made me feel very uncomfortable and I would have left right then and there had I not already been awake over 24 hours. I’m eventually given my room card and drive around back to where it was. The property was definitely one that screams “people live here” to me with inside furniture on the porches and a woman sitting in a chair asleep. The room was tiny, no closet, no place to hang my shirt up. There weren’t any shades and I used a tack I somehow had in my purse to tack the curtain closed on one side and slide the 1980s desk in front of the other, to keep them flush to the wall otherwise you could look right in. The hot water I was convinced didn’t work but finally after 10 minutes it started running hot. The tv was static on every channel. The sheet had a cigarette burn hole in it. There were spiders many places and I had an ant craw up my leg as I sat at the desk. There was hair on the bathroom sink counter and one roll of extra toilet paper under the sink I would not stick my hand in to get because of all the webs and other unknowns in there. Wont stay again.
Stayed 2 nights in Sep 2023

8/10 Good

Donald

Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, it was quit
Stayed 1 night in Sep 2023

4/10 Poor

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
This an old style motel. The bathroom had newer fixtures. The medicine cabinet door was held closed with electrical tape. The rest of the furniture appeared to come from a garage sale. They allow smoking in some of the rooms so make sure you ask for non-smoking if it matters to you. The floor in my room was quite dirty. The upside is that it was very quiet so I slept good. If you are looking for a low budget place to sleep & don't mind roughing it a little this will work for you. If my wife had been with we would not have stayed there...
Stayed 1 night in Sep 2023

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful little inn. Until you figure out that they don't clean, don't give you clean towels and wash rags unless you go ask for them, they don't empty trash or clean the rooms and then we found out about the bed bugs after we were there for three nights. Never again will we stay there. So unhappy.
Stayed 3 nights in Sep 2023

4/10 Poor

Danita, Savannah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights. Trash was never taken out, no clean towels brought in. Mattresses are old and worn out. Booked a king room but given a queen although I did get reimbursed. Had to track someone down just to turn in key that they said I had to turn in or pay for.
Stayed 3 nights in Sep 2023

4/10 Poor

Jason

Stayed 1 night in Aug 2023

2/10 Terrible

Mike

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the staf was on the brekfast area with apillow and blanket asleep. The room was dirty, had bugs, and no fitted sheet on the bed. DO NOT SATY HERE IF YOU CAN AVOID IT!!!!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff
Stayed 7 nights in Jul 2023
Response from Jay on Aug 5, 2023
Dear ChrisThank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
We woke up and our clothes had ants on them and as we looked around there were ants everywhere...
Stayed 1 night in Jul 2023
Response from Jay on Aug 5, 2023
Dear Linda,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

6/10 Okay

Allison

Business traveler, Traveled with family
The property was fine after we bought Lysol, air fresheners and candles. It wasn't our favorite but pet and budget friendly. Would stay again if no availability elsewhere.
Stayed 5 nights in Jul 2023
Response from Jay on Aug 5, 2023
Dear Allison,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 Poor

michael

Business traveler, Traveled with family
Disliked: Property conditions & facilities
So this place used to be decent. New owners and new name now and its just a hole. No hot water, i let it run 45 min got nothing. Nasty floors peeling up. Its a no go for me from now on and i have been going there since the late 1970’s
Response from Jay on Jul 18, 2023
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us as a valued Expedia customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support.We hope for an opportunity to properly host you in the future.Sincerely,Jayendra RavalManager606 573 4660

8/10 Good

William N.

Liked: Cleanliness, staff & service, property conditions & facilities
This is an okay place to stay--typical for a lower-cost motel. PROS: low cost, clean, quiet, close to shopping, TV, microwave, refrigerator, outside door handle beeps to remind you if the door is not completely shut. CONS: 1 ceiling light to illuminate the room--no lamps; just 1 small bar of soap furnished, had to use my teeth to open the small shampoo packet (2 furnished); had trouble figuring how to position tub hot-cold handle for hot water because it took so long to get hot, no coffee maker.
Stayed 1 night in Jul 2023
Response from Jay on Aug 5, 2023
Dear William,Thank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness
Not exactly the best in terms of room condition. Most items were old, including the beds.
Stayed 2 nights in Jun 2023
Response from Jay on Aug 5, 2023
Dear Adrian,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jay on Aug 5, 2023
Dear Mark,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient clean, and staff was outgoing!
Stayed 2 nights in Jun 2023
Response from Jay on Jun 27, 2023
Dear Christine, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Jayendra Raval Manager 606 573 4660

10/10 Excellent

Antoinekait

Stayed 3 nights in May 2023
Response from Jay on Jun 27, 2023
Dear Antoinekait, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely,Jayendra RavalManager 606 573 4660

2/10 Terrible

Jesse

Business traveler, Traveled with partner
rr
Stayed 1 night in Apr 2023

10/10 Excellent

Geoffrey

Stayed 3 nights in Apr 2023

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was nice and clean
Stayed 1 night in Apr 2023
Response from Jayendra on Apr 6, 2023
Dear Alan,Thank you for taking the time to write review regarding your recent stay at Rodeway Inn.As an Expedia customer you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to contact us.We hope to see you again soon.Sincerely,Jayendra RavalManagerRodeway Inn355 Skidmore Drive,Harlan, KY-40831

8/10 Good

Deborah

Stayed 1 night in Mar 2023
Response from JAYENDRA on Mar 10, 2023
Dear Hardy Deborah,Thanks for your valuable time for your review. Your satisfaction is great pleasure for us. See you soon again. Thanks again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
good bed only
floors dirty dust bunnies blood on mattress cover very bad remodel job
Stayed 6 nights in Oct 2022

2/10 Terrible

Daniel

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The television didn't work, the toilet seat was broken and the room felt like a dungeon.
Stayed 1 night in Oct 2022

2/10 Terrible

Donnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buy a tent and sleep outside for better comfort
Room had a funny odor and the heat didnt work, which is wonderful when its 25 degrees outside. Told front desk person hoping for an apology and refund but instead got an offer for a different room.. this point i luckily had family in town and just slept there. Horrible hotel only go to if the only other choice is freezing to death or if you entered the witness protection program
Stayed 1 night in Oct 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night work trip
1 night stay due to work in the area. Overall clean and comfortable. No blackout curtains made privacy a little lacking. basically a bed and bathroom. If your wanting amenities? Look elsewhere. If your looking for basic bed and a shower? Highly recommend.
Stayed 1 night in Oct 2022

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE
Stayed 1 night in Oct 2022

2/10 Terrible

Sabra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean, there were pests, there were naked, exposed wires, no smoke detectors, fixtures falling off the wall.
Stayed 3 nights in Oct 2022

6/10 Okay

Derek

Traveled with group
Liked: Staff & service
my thoughts
overall it was clean not the best place by no means but it was clean.
Stayed 2 nights in Sep 2022

8/10 Good

Gertrude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Newly remodeled. Convenient location.
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Kevin

Liked: Staff & service
Stayed 2 nights in Jun 2022

4/10 Poor

Leah

Stayed 1 night in May 2022

2/10 Terrible

koddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The service was terrible i arrived late at night( made my reservations 3months ago) was told that i may not have a room because they couldnt find the payment. They were so rude and unprofessional toward me. Then the next day my room was not cleaned( which i dont care about) other than my husband and i needed clean towels. Didnt get any i had to ask for them and in order to get clean ones i had take the used ones too them. The tv couldnt be watched because of static and had absolutely no hot water unless you let it run for 45min
Stayed 3 nights in May 2022

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Wonderful staff.
Stayed 2 nights in May 2022
Response from Jay on Jun 12, 2022
Thanks Jonathan. Thanks for your business and time for review.

4/10 Poor

Misty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Lavonda

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jay on Jan 24, 2022
Thanks Traci for your Review. Visit again. Thanks again Jay Manager