We were a small group of ladies looking for a fun times together and wanting to enjoy the Christmas season! This townhouse seemed like the perfect spot! Helen is so beautiful at Christmas and the location of this property is a short walk to downtown and looks over the river! So beautiful! This home was spotless! You could eat off the floor! We met the housekeeper when we were leaving. Crystal and her team were friendly and do a wonderful job keeping the home super clean and comfortable! We also enjoyed the beautiful Christmas decorations- including a fully decorated tree! However, the two fireplaces listed in the description were the TOP reason we choose this property! We wanted to play Christmas music, sit by the fire, and enjoy each other’s company. Neither fireplace was operational our first night. When we contacted the maintenance number provided, we were told that the propane had run out and there was nothing he could do that night. In the morning, we called the property manager. This time, the maintenance person came to the house and told us that there was propane , but that the pilot lights in the fireplaces had not been lit for the season. So he would do that for us. But he could only get the fireplace in the bedroom operational. The one in the family room was not operational. The one we really wanted! When we called back the property manager, we asked for some type of concession since the fireplaces were the reason we had rented the unit. She said she’d contact the owner and get back to us. We called her back 4 hours later, and she said that the owner said there would be no concession (absolutely none!) since it was out of their control that the fireplaces didn’t work. They didn’t even apologize! Considering that we were first told the unit was out of propane and then told the pilot lights hadn’t been lit for season (and it was December), it does seem that this issue should have been discovered and rectified before our arrival. Also, there were a few people that entered the unit above ours. This unit and the one above it “share” a foyer. You can clearly hear the noise of the other occupants entering their unit and walking/talking above because of this shared foyer. It was somewhat annoying. On the plus side, if you had a large group and were renting both units, it would make for a wonderful open house because of the shared foyer! The home is clean, comfortable, close to the city. We would visit again.