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Reviews of Apartamentos El Moro

3 out of 5
Apartamentos El Moro
Isidoro Macabich 15, Sant Antoni de Portmany, Illes Balears

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great "city" hotel. It is really close to the west end and sunset strip. Hotel was clean and staff friendly. The only downside would be the lack of parking.
Stayed 7 nights in Jun 2023
Response from Helena on Jun 26, 2023
Thank you very much, it has been a pleasure!

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location will stay here again.
Stayed 6 nights in May 2022
Response from Helena on May 16, 2022
Thank you so much

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019
Response from Helena on May 31, 2023
Thank you!!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff who are available to all your needs and a fantastic location
Stayed 7 nights in May 2019
Response from Helena on May 31, 2023
Thank you very much!!

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It is an apartment building but they have 24-hour reception service. I arrived very late after mid night and was able to check in smoothly. The staff there were all really friendly and helpful - all the requests I asked, they were able to accommodate fast. I really liked the staff here! The sound proof might not be ideal because I can hear people from other flat rooms moved around (only when they did it heavily) and moved the tables and desks etc., but this should not bother that much since most of people go to Ibiza to enjoy the beach and party time rather than staying in the room all the time...
Stayed 1 night in Sep 2018
Response from Helena on May 31, 2023
Thank you so much, it has been a pleasure!

8/10 Good

Jack, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, nice hotel and good location.
Very friendly service, nice standard rooms and nice location. Didn't have any faults, bar the fact it's a 10/15min walk to the main part of San Antonio; although this isn't the hotels fault. Would recommend to others.
Stayed 6 nights in Aug 2018
Response from Helena D on Aug 31, 2018
Dear Jack, Thank you so much taking your time to review your stay with us. It is always a pleasure to read when our guests have had a nice stay with us. We hope to see you again soon. All the best,

10/10 Excellent

athensofthenorth, edinburgj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly lovely people
Very helpful, spotless and friendly.
Stayed 2 nights in Jul 2017
Response from Helena on May 31, 2023
Thank you so much!

10/10 Excellent

Samuela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Appartsmento molto bello e spazioso dotato di tutti i confort, aria condizionata e cucina attrezzata con tutto il necessario, ogni due giorni pulizia e cambio asciugamani. Posizione ottma, vicinissimo alla spiaggia più bella di Sant Antony Stazione pullman a 12 minuti a piedi. La Signora alla reception gentilissima, ci ha prestato l'ombrellone, tenuto i bagagli e lasciato gli asciugamani da doccia il giorno della partenza.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Perfect
Nothing to report. Very welcoming staff. Good location near shops and beach
Stayed 4 nights in May 2023
Response from Helena on May 31, 2023
Thank you very much, hope to see you soon!

10/10 Excellent

Juancarlos, Madrid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alojamiento bien situado, comunicación muy buena y el apartamento muy grande y completo. Repetiré en otra ocasión.
Stayed 5 nights in Sep 2020
Response from Helena on Sep 17, 2020
Muchas gracias! Esperamos volver a verles pronto!

10/10 Excellent

jaume

Traveled with group
Liked: Cleanliness, room comfort
un 10
todo perfecto, muy nuevo y con gente familiar muy amable. un 10.
Stayed 3 nights in Aug 2020
Response from Helena on Sep 1, 2020
Muchas gracias por dedicarnos tu tiempo para escribirnos una reseña, encantadas de haberos tenido con nosotros. ¡Esperamos que volváis pronto! Muchas gracias de nuevo. ¡Saludos!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We can recommend El Moro Apartamentos due to professional contact in spanish, english or german language. Always friendly service, spacious rooms, some of them with sea view, lots of store room for suitcase or personal stuff, cleaning every day, el Moro Apartments guarantee great vacation due to perfect service. Nice Restaurant in the Apartementos Complex, nice grill with fresh meats and great seafood , For sure we will choose again EL MORO APARTAMENTOS. Five stars for the rooms and the service and the restaurant as well!!
Stayed 14 nights in Sep 2019
Response from Helena on Sep 1, 2020
Thank you so much for your review, we always try our best to fullfill our guests needs, it is so nice to read that we accomplished it. Thank you again so much and we truly hope to see you again soon! Kind regards and we wish you all the best!!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Struttura: ottima posizione sia per parcheggi gratuiti sia per ristoranti e anche perché lontano dal caos del centro di San Antonio. Appartamento grande con bellissima vista sulla spiaggia che dista 40 metri, bagno un po’ vecchio da ristrutturare. Cambio asciugamani giornaliero, ma non pulizie comunque appartamento fornito di mocio e scopa per pulizie fai da te. Nel complesso buono ci tornerei.
Stayed 8 nights in Aug 2019
Response from Helena on May 31, 2023
Muchas gracias, ha sido un placer. Los baños ya están todos renovados. Saludos y espero que hasta pronto!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Helena on May 31, 2023
Thank you very much!

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Helena on May 31, 2023
Muchas gracias!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Nous avons aimé l’accueil , la disponibilité et la gentillesse de tout le personnel de l’hôtel et du restaurant attenant . Seule la cuisine de l’appartement mériterait un rafraîchissement et d’être enrichie de couverts supplémentaires. Nous reviendrons . À bientôt .
Stayed 9 nights in Jul 2019
Response from Helena on May 31, 2023
Thank you so much! Anything you would have needed during your stay we would have been more than happy to provide you with it.Kind regards and thank you!!

8/10 Good

Verified traveler

Liked: Cleanliness
I love that the property is near to the beach. Helena, the receptionist is very friendly and The restaurant attached to the hotel has good food and is good value for money..
Stayed 10 nights in Jun 2019
Response from Helena on May 31, 2023
Thank you so much! It has been a pleasure!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale disponibile e molto gentile, appartamento molto bello e comodo, ottima pulizia e servizio
Stayed 4 nights in May 2019
Response from Helena on May 31, 2023
Thank you very much! It has been a pleasure!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil tres sympathique ! Grand appartement,propre,fonctionnel !
Stayed 4 nights in Apr 2019
Response from Helena on May 31, 2023
Thank you very much!

6/10 Okay

Verified traveler

Liked: Staff & service
Apartmenthotel mit Abstrichen
Lage ist gut. Apartments sind gut geschnitten und bieten in der "Premium"-Kateg. zumind.im 6.Stock eine nette Aussicht. Innenausstattung ist nicht zufriedenstellend für den Preis von € 185 ohne Verpflegung. Bad ist heruntergekommen, aber einigermaßen sauber und akzeptabel. Zwei Wasserhähne (warm/kalt) sind unverständlich. Wasserdruck war furchtbar gering. Ablagemöglichkeiten gibt es zu wenig, keine aktive Belüftung sondern nur Luftzirkulation über Außenschacht, dadurch feuchtwarme Luft. Recht eng. Gang mit Schränken und viel Ablagefläche ok. Sehr schlechte Beleuchtung. Küche war im ersten Zimmer vor unserem Wechsel in ein anderes eher camping-mäßig. Das Geschirr war dreckig und die Küche auch nicht unbedingt sauber. Couch im Wohnzimmer schaut recht billig aus, war aber sehr bequem. Fernseher kann man vergessen, ist das billigste vom billigsten. Sehr schlechte Tonqualität. Balkon war recht geräumig, hatte aber keine Außenbeleuchtung. Es ist aber trotzdem durch die Umgebung recht hell, hat also gereicht. Wir haben uns eine billige 5 Euro Ikealampe mit Verlängerungskabel, welches uns gebracht wurde, beholfen. Bett war soweit bequem, die Kissen: naja. Die Apartments sind seeeehr hellhörig, man hört im 6.Stock permanent den Aufzug und die Türen dröhnen. Da Ibiza aber toll ist, hat das Apartment nicht unseren Urlaub betrübt. Nochmals würde ich aber nicht dorthin gehen, außer für € 80 die Nacht, mehr ist das Haus nicht wert.
Stayed 7 nights in Aug 2018
Response from Helena D on Aug 31, 2018
Hallo, Vielen Dank für Ihre Zeit um Ihren Aufenthalt bei uns zu bewerten. Wir werden alles berücksichtigen und es tut uns leid dass Ihr Aufenthalt bei uns nicht völlig zufriedenstellend war. Jeden Tag versuchen wir uns zu verbessern um den bestmöglichen Service zu bieten. Wir haben bereits mit dem Thema Wasserdruck gearbeitet und es hat sich verbessert. Auf der anderen Seite scheint es für mich notwendig zu sagen, dass August der teuerste Monat des Jahres ist, es geben andere Daten in denen die gleiche Wohnung weniger als € 80 pro Nacht ist. Ich verabschiede mich und wir hoffen Sie wieder zu sehen.

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
+ Very friendly and helpful staff ( they are react immediately) + Nice view to the sea with sunset. + A lot of good restaurants and shops around including big supermarkets. + A lot of parking possibilities around with a reasonable distance. - The air condition is only in the living room, not in the bedroom. - very popular for the UK teenagers who might be a very noise.
Stayed 7 nights in Jul 2018
Response from Helena D on Aug 31, 2018
Dear Marek, Thank you so much for taking your time in reviewing your stay with us, we are very happy to read that you have had a good stay we always try our best to fullfill our guests needs, about the airconditioning we have some apartments with the aircon in the bedroom and others have it in the living room. We do hope to see you all again soon.

6/10 Okay

sridhar, Eindhoven, The Netherlands

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to beach and centres of attractio
Reasonable. Ask the landlady for any need and she will provide help.
Stayed 3 nights in Aug 2017
Response from Helena on May 31, 2023
Thank you very much!

10/10 Excellent

marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento reformado y una atencion drl personal
Apartamento reformado , solo queda un poco viejo el lavabo, pero en general miy bien! La atencio de la mujer de recepcion muy buena y muy atenta con todo, de bajo hay un restaurante e incluso se ofrecio a llevarnos la comida arriba! Por la zona hay aparcamiento y a un lado tiene el mar!
Stayed 4 nights in Jun 2017
Response from Helena on May 31, 2023
Muchas gracias, ha sido un placer. Los baños ya los tenemos todos reformados.Un saludo y esperamos que hasta pronto!

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Logement fonctionnel. Personnel très sympathique.
Appartement fonctionnel. Accueil très chaleureux. personnel très aimable, disponible et à l'écoute.
Stayed 3 nights in Jul 2017
Response from Helena on May 31, 2023
Thank you very much!

10/10 Excellent

Tini, Bora Bora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour la famille
Cet hôtel est tout simplement exceptionnel. L'espace et l'équipement étonnent agréablement et apportent un confort qui répondent aux attentes d'une famille. Les commodités sont à portée de main, tout comme la plage à moins de 200m. Cet hôtel possède au rdc son propre restaurant/bar et un petit magasin d'alimentation générale + souvenirs + accessoires de plage. Nous avons eu un coup de coeur pour l'accueil et l'extrême amabilité du personnel. De l'employé à la gérante, le respect, la gentillesse et le sourire sont d'un naturel. En bref, on s'est senti mieux que chez nous. Un mémorable merci à eux et ce superbe hôtel pour avoir fait de nos vacances à Ibiza un instant de détente en famille.
Stayed 4 nights in Jun 2017
Response from Helena on Jul 30, 2017
We are very happy to read that you have had a pleasant stay with us. It is because of wonderful people like you who make us overcome each day. We hope to see you again soon. Thank you very much.