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Reviews of My city Hotel

3 out of 5
My city Hotel
156/19 Sirimavo Bandaranaike Mawatha, Kandy

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nalaka on Aug 30, 2023
Dear Guest, Thank you so much for taking your valuable time to review us. THANK YOU

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern clean up to date hotel was very friendly owners and staff. Nearby restaurants are excellent. The room I was in did not have a refrigerator but some of them do
Stayed 2 nights in Mar 2019
Response from Owner on May 15, 2019
Dear KRISTY, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again. Thank you very much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Lovely breakfast with Sri Lankan and Western options. Good location within easy walking distance of town. We had a family room for 4 people which was spacious and quiet.
Stayed 1 night in Sep 2018
Response from Nalaka on Sep 8, 2018
Dear Guests, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again. Thank you very much.

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stop in Kandy
Good location and excellent rooms. The staff were very helpful. Breakfast filled a hole; dinner should be sought in the town itself (worth getting a tuc tuc to the area around the lake where the best food spots are - it's not the most pleasant walk from this hotel). Very close proximity to the railway station so useful if that's your mode of travel and you're weighed down.
Stayed 1 night in Aug 2018
Response from N on Aug 19, 2018
Thank You Very Much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A wonderful place, great room amenities, central location, lovely hosts and a delicious breakfast! Highly recommend!
Stayed 1 night in May 2018
Response from Nalaka on May 30, 2018
Dear Guest, Thank you so much for taking your valuable time to review us. We hope that we will meet again in your next visit to Sri Lanka. Team My City Hotel.

10/10 Excellent

Ruki, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a new hotel kept and run extremely well.
We stayed overnight to go to the sacred temple. The hotel is close to the city centre and all the tourists attractions. Free parking is a bonus and appreciated.
Stayed 1 night in Jan 2018
Response from Nalaka on Feb 1, 2018
Dear Guests, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again.

10/10 Excellent

daya, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
There was not a sign from road to the Hotel . Had hard time to find the hotel. Main road to the Hotel road is not paved. Staff and hotel was good.
Stayed 1 night in Jan 2018
Response from Nalaka on Jan 11, 2018
Dear Daya. Greetings from My City Hotel - Kandy and Thank you for taking your valuable time to write what you thought of us. We are privileged to have served you and look forward to seeing you again. Best Wishes

10/10 Excellent

Kara, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Kandy
Enjoyed our short stay, very clean and comfortable rooms. The best breakfast we have had so far, nice dining area. Friendly and helpful staff. Off of main road, quiet. Exceeded our expectations!
Stayed 1 night in Dec 2017
Response from Nalaka on Jan 5, 2018
Dear KARA, Thank you so much for taking your valuable time to review us. We hope that we will meet again in your next visit to Sri Lanka. Team My City Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good everything. I don’t want to add any else to my review and I would appreciate it if this were not a condition of submitting it!
Stayed 9 nights in Dec 2017
Response from Nalaka on Jan 2, 2018
Greetings from My City Hotel - Kandy and Thank you for taking your valuable time to write what you thought of us. Thank You

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean new hotel.
New hotel in Kandy, helpful and friendly staff. Unfortunately really difficult to find as it’s up a unmarked road off one off of the main roads in Kandy. Fortunately a hotel staff member spotted us and showed us where to go.
Stayed 2 nights in Nov 2017
Hi Greetings from My City Hotel - Kandy and Thank you for taking your valuable time to write what you thought of us. Your generous words have been shared with the team who were very pleased to hear that you enjoyed your stay. We are privileged to have served you and look forward to seeing you again. Best Wishes,

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
清潔で快適なホテルでした。１人５ドルのビュッフェスタイルの朝ごはんも良かったです。ホテルのスタッフはどの人もとても親切で感じが良かったです。観光のためにトゥクトゥクの一日チャーターの手配もしてもらいました。時間が有効に使えて良かったです。
Stayed 1 night in Jan 2019
Response from NALAKA on Jan 22, 2019
Dear Guests, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again. Thank you very much.

6/10 Okay

Urs

Liked: Staff & service
Disliked: Cleanliness
Sehr guter Service, aber trotzdem kühle Atmosphäre
Das Hotel liegt ziemlich verwinkelt recht nahe beim Zentrum. Dadurch ist es ruhig, was sicher ein grosses Plus ist. Allerdings fehlt dem Haus die Wärme - alles ist funktional und eher lieblos und nüchtern gehalten. Die Gänge und Wände sind einfach nackt und der Hall ist dadurch recht gross. Flecken auf den Polstern und auf Bettüberwurf waren so abstossend, dass wir das Zimmer wechseln mussten. Das zweite war dann wesentlich sauberer als das erste. Insgesamt ein Eindruck, der uns trotz dem echt guten Service im Haus nicht mehr dahin zurückkehren liesse.
Stayed 2 nights in Jan 2019
Response from NALAKA on Jan 22, 2019
Dear Guest, Thank you so much for taking your valuable time to review us. THANK YOU

10/10 Excellent

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon petit déjeuner
L'hôtel se trouve au bout d'une ruelle perpendiculaire à la rue principale. Proche du centre ville accessible facilement à pied ou en tuk tuk. L'environnement n'est pas top mais l'hôtel est très agréable. Il se compose de 3 étages sans ascenseur. Les chambres sont grandes avec une belle salle de bain. Notre chambre était au 2ème étage à côté de la salle du petit déjeuner. Celui-ci était copieux et composé d'une variété de pains et surtout de cakes très bons. Des oeufs et différentes spécialités locales . Du pain perdu et des pancakes. Les gérants et le personnel sont très gentils et serviables.
Stayed 2 nights in Dec 2018
Response from NALAKA on Jan 9, 2019
Dear Micheline, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again. Thank you very much.

6/10 Okay

Ole, Oslo

Liked: Staff & service, room comfort
Helt ok hotell. Bra for prisen. God lokasjon. Hyggelig betjening. Noe vanskelig å finne frem (langt inn i en sidegate).
Stayed 2 nights in Dec 2018
Response from Nalaka on Jan 7, 2019
Dear Guest, Thank you so much for taking your valuable time to review us. We hope that we will meet again in your next visit to Sri Lanka. Team My City Hotel.

8/10 Good

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地よく綺麗な部屋
翌朝、キャンディ駅から紅茶列車を乗る予定だったので駅に近いホテルにしました。 世界遺産である仏歯寺も歩いて30分位で立地が良いです。車道から狭い路地に入って30メートル位奥にあるので見つけるのに苦労しました
Stayed 1 night in Sep 2018
Response from N on Oct 19, 2018
Dear Guests, It's great to know that you enjoyed your stay in MY CITY HOTEL-KANDY. Happy clients are our greatest rewards and we always hope you will visit us again. Thank you very much.

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Kandy.
Great choice! Hotel is really nice and staff very helpful. Very clean and spacious rooms. I truly reccomend. Hotel is close to bus and railway station.
Stayed 1 night in Oct 2018
Response from Nalaka on Oct 29, 2018
Greetings from My City Hotel-Kandy and Thank You for your review. Please accept my apologies in replying late. We are delighted to hear that you enjoyed your stay at My City Hotel-Kandy and found the holiday to be revitalizing. I will pass on your remarks to our staff who will be immensely humbled by your kind words. We look forward to seeing you soon and shall wind this note by wishing you abundant happiness, love & prosperity.

8/10 Good

siu hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
窩心的酒店
訂房時找不到包早餐的房間，以為不包早餐，但早上收到職員通知：早餐是免費的，請我們不要太遲到餐廳，否則會錯過早餐時段。真的很窩心！他們提供詳細的旅遊資料。
Stayed 3 nights in Sep 2018
Response from NALAKA on Oct 1, 2018
Thank you very much

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from N on Aug 16, 2018
Thank You Very Much

8/10 Good

Tung Yu, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
It seems close to the train station but take us too many energies to walk there... tuktuk will help. Due to overbooked, we got changed to Sevena City Hotel. which is close by and new. Looks like family run.
Stayed 1 night in Jun 2018
Response from Nalaka on Jun 23, 2018
Thank you for taking time to review us. Unfortunately we couldn't accomodate you as there was double booking. Sorry for the inconvenient caused.See you next time.

8/10 Good

らびー, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
少し山の上だけど街まで歩ける便利な場所
街まで歩いて行けます。 バス停までは、大きな荷物がなければ裏道を歩いて行けます。 オーナーは親切な方で相談に乗ってくれます。
Stayed 2 nights in Dec 2017
Response from Nalaka on May 30, 2018
Dear Guest, Thank you so much for taking your valuable time to review us. We hope that we will meet again in your next visit to Sri Lanka. Team My City Hotel.

2/10 Terrible

gocci1999, tokyo

Disliked: Cleanliness, staff & service
おススメしません！
3：00pmでヒマな時間でしたが、チェックイン後ロビーで30分ほど放置されました。クレームを入れてやっと部屋に案内されたが、黙って居たら放置し続けられたと思います。部屋自体は綺麗だったのですが、洗面のコップが汚れたままで気分が悪くなりました。備え付けのコーヒーでも飲もかと思ったら、ティースプーンが用意されておらず掻き混ぜられなくて困りました。夕食はブッフェスタイルでしたが、美味しいものはありませんでした。ビール1本飲んで、現地通貨で2300ほど、美味しければ全然okなのですが、あのクオリティなら、トゥクトゥクで街に出てレストランを探した方が良いと思います。ロケーションも地球の歩き方では、ゴールデンブッタの直ぐ隣となっていますが、それは間違いでかなり歩きます。まあ、スリランカなのでこんなもんかな？と思いつつチェックアウトしました。夕食代を精算しようとカードを出すと20%も加算されるとの事、カード会社の手数料にしては随分高いので、クレームを入れると、それは手数料ではなく政府のタックスと言われました。どうして現金だとタックスがかからないかと突っ込んだら、現金だとタックスを誤魔化せるのでとの回答！全く話しになりませんでした。ダンブッラの思い出はこのホテルのお陰でやな印象で終わってしまいました。
Stayed 1 night in Dec 2017
Response from Nalaka on Jan 7, 2018
This is something about Dambulla. Not about our Hotel. We dont sell beer, we do not Serve dinner. Thanks