Exterior

Reviews of SureStay by Best Western Kansas City Country Inn North

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 312 out of 977 reviews" "
Rating 8 - Good. 327 out of 977 reviews" "
Rating 6 - Okay. 184 out of 977 reviews" "
Rating 4 - Poor. 89 out of 977 reviews" "
Rating 2 - Terrible. 65 out of 977 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nikita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have ever stayed. The ac unit did not work. This was not worth $150. Worst experience of my life.
Stayed 1 night in May 2024
Response from KP on May 19, 2024
We are sorry for your unsatisfactory stay. Our rates are based on demand unfortunately and the very low economy motels with these high prices is standard on busy KC weekends, sorry about that.

6/10 Okay

Steve

Traveled with family
Liked: Staff & service
Staff was friendly enough, Free breakfast was lacking and not enough for visitors, area had a lot of street walkers. One of the 2 rooms had a strong smell of someone smoking weed, the other room did not.
Stayed 3 nights in May 2024
Response from KP on May 9, 2024
We apologize that your stay was not a satisfactory one. Thank you for taking the time to let us know about your experience and have a good day.

6/10 Okay

Kerry

Stayed 1 night in Apr 2024
Response from KP on May 8, 2024
Hello Kerry and thank your for choosing to stay with us. I am sorry our property did not go above your expectations. Please feel free to reach out to us regarding any details that you think we can improve on. Have a good day.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from KP on May 7, 2024
Thank you Nancy for your feedback and your business. I apologize our motel did not meet your expectations, please feel free to provide us any detail that we can improve on for the future. Have a good day.

8/10 Good

Kate

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff was amazing and nice
Stayed 1 night in May 2024
Response from KP on May 4, 2024
Thank you Kate! I will be sure to pass on your compliments to the staff and appreciate your review. Have a great weekend.

4/10 Poor

Gordon

Very tired condition of the property. The front desk wasn’t available at 5am. The bathroom was clean however.
Stayed 1 night in May 2024
Response from KP on May 4, 2024
I apologize for your unsatisfactory stay at our location. I will be sure to pass along your comments to the staff and use your feedback to improve as well, thank you.

10/10 Excellent

Patricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 1 night in Apr 2024
Response from KP on Apr 16, 2024
Thank you Patricio for your 5 star review! My staff and I are pleased you had an excellent stay with us. Have a wonderful day and thank you again for taking the time to review us.

8/10 Good

Christofer

Stayed 1 night in Apr 2024
Response from KP on May 3, 2024
Thank you Christopher for staying with us, we are glad you enjoyed at the SureStay Country Inn North in KC. We hope to see you again soon, have a good weekend!

10/10 Excellent

lynn

Stayed 1 night in Mar 2024
Response from Kp on Apr 4, 2024
Thank you very kindly for your 5 star review of the SureStay Country Inn North! We are very pleased you had an excellent stay with us. Have a nice day.

8/10 Good

Dan

Stayed 1 night in Mar 2024
Response from KP on Apr 23, 2024
We appreciate you Dan for your review and choosing to stay with us at the SureStay in Kansas City. Have a great day!

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was so clean and freah smelling. The staff was very polite and made us feel welcome. I would recommend this place to anyone.
Stayed 2 nights in Mar 2024
Response from KP on Mar 27, 2024
Thank you Ted! We are very grateful for your 5 star review. We are glad you enjoyed and hope you come back and see us again soon!

6/10 Okay

Kathy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from kp on Mar 18, 2024
We apologize our motel did not meet your expectations Kathy. I hope your visit to KC was an enjoyable one.

8/10 Good

Randy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from KP on Mar 18, 2024
Thank you Randy for staying at the SureStay Country Inn North. We look forward to seeing you again soon!

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities
It was quiet and bed were comfortable
Stayed 1 night in Mar 2024
Response from KP on Mar 5, 2024
Thank you Denise for your 5 star review! We appreciate your business and my staff and I are looking forward to seeing you again in the near future. Have a nice day.

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, great rooms.
Stayed 1 night in Mar 2024
Response from KP on Mar 4, 2024
Thank you very much Jessica for your review! We hope you enjoyed KC and wish to see you again very soon. Have a nice day.

4/10 Poor

Harley

Stayed 3 nights in Feb 2024
Response from KP on Mar 25, 2024
We are sorry that our motel did not meet your expectations. Please feel free to let us know if there is anything we can do on our end to help improve the guest experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KP on Feb 21, 2024
Thank you Jason for your 5 star review! We are glad you enjoyed and hope to see you again soon 8). Have a nice day.

10/10 Excellent

Raelynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful!!!! Our room was clean.
Stayed 1 night in Feb 2024
Response from KP on Feb 17, 2024
Thank you Raelynn for your review! We are happy you enjoyed your stay at the SureStay Country Inn North 8). I will be sure to pass on your compliments regarding our staff, they will be pleased. Have a nice day and looking forward to seeing you again soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Comfortable bed. Parked right outside my room. Very convenient.
Stayed 1 night in Feb 2024
Response from KP on Feb 17, 2024
Thank you Larry for your review! We are happy you enjoyed your stay and enjoyed the spacious rooms at the SureStay Country Inn North 8). Have a nice day and looking forward to seeing you again soon!

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on a cross country trip and it was convenient to the highway. While not a luxury accommodation, it was a good value, with comfortable beds and ample pillows, the staff was friendly and the breakfast area was spotlessly clean with a good selection of items. I would have liked hair conditioner supplied with the shampoo, but it was a high quality product with an amazing fragrance. Would love to buy their shampoo!
Stayed 1 night in Jan 2024
Response from KP on Feb 2, 2024
Thank you very much for taking the time to review your stay with us at the SureStay Country Inn North. We value your business and we are happy that you had an excellent stay with us! Have a good weekend Karen.

8/10 Good

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was pretty good, only complaint it had a lot of stale air in the room at first.
Stayed 2 nights in Jan 2024
Response from KP on Feb 1, 2024
Thank you for your feedback Jackson. We are glad to see you enjoyed your stay and look forward to welcoming you back soon! I will look into the stale air in the room and resolve this asap, thanks for letting us know!

6/10 Okay

Kingsbury

Disliked: Amenities
First room they gave me wasn't made up and I had to get another. The room I ended up in had a detached toilet seat and a non working microwave. Otherwise very average motel.
Stayed 1 night in Jan 2024
Response from KP on Feb 1, 2024
I apologize for the room you were given. I found that the knob grooves were worn out and was not turning power on the microwave, sorry for that. Did you mention to front desk during your stay? We would have been happy to come and fix your items.

6/10 Okay

Russell

Wasn't able to stay due to winter storm
Stayed 1 night in Jan 2024
Response from KP on Feb 1, 2024
We are sorry that the weather ruined your travel plans to Kansas City.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Place to stay
To be honest the room was ok, the gentleman that checked me in was little sketchy and the gentleman that checked me out the next morning (mgr) was very kind and polite.
Stayed 1 night in Jan 2024
Response from KP on Feb 1, 2024
We apologize that your stay did not meet your expectations. We thank you for your review and your business. Have a nice day.

2/10 Terrible

WILLIAM, zimmerman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandson was sleeping only to be bitten alive by Bed Bugs. Property did not send a refund. Had to get a room at another location.
Stayed 1 night in Dec 2023
Response from KP on Feb 1, 2024
I am sorry but our pest service control team did not find any bed bugs in this room that you occupied. The results came back negative and we have rented this room many times before and after your stay and no incidents. We apologize that your stay was not a satisfactory one. Possibly an allergic reaction?

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the service was quick and friendly. The location was close to restaurants and some stores and close to the highway to continue the travels.
Stayed 1 night in Dec 2023
Response from KP on Dec 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KP on Dec 25, 2023
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Mari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathtub wouldn't drain. They ran out of food at breakfast and the coffee tasted horrible.
Stayed 1 night in Dec 2023
Response from KP on Dec 25, 2023
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
okay
Stayed 2 nights in Nov 2023
Response from KP on Nov 30, 2023
Thank you Joel for your 5 star review, we very much appreciate it and your business! Have a nice day.

10/10 Excellent

Linda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that you can park right in front of your room, easy to take the dog out, unloading and loading bags, etc. Very convenient to the highway.
Stayed 1 night in Nov 2023
Response from kp on Nov 29, 2023
Thank you Linda for leaving us feedback on your recent stay at the BW Country Inn North. We are glad you enjoyed the location and pet friendly room! Happy Holidays to you and we look forward to welcoming you again soon.

8/10 Good

Linnell

Stayed 1 night in Nov 2023
Response from KP on Dec 25, 2023
Thank you Linnell for your review! We appreciate your business and look forward to seeing you again soon. Happy Holidays.

6/10 Okay

Misty

Traveled with partner
Liked: Staff & service
The staff was very friendly and helpful. The room we were assigned to, the door wouldn't unlock. He came and tried to help, but couldn't open it himself. Found out the battery was dead in the door. He got us into another room right away.
Stayed 1 night in Nov 2023
Response from KP on Nov 29, 2023
Very sorry about the door situation. In these cold temperatures every season we notice that the batteries that are on short life tend to go out very quickly! I'm glad he got you into another room and we thank you for your business. Have a good day!

10/10 Excellent

Consuella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed best western country inn. very clean and courteous staff. there's just no privacy when bathing at the sink
Stayed 2 nights in Nov 2023
Response from KP on Nov 29, 2023
Thank you Consuella for staying with us at the Best Western KC Country Inn North and dropping us a review! We are all thankful for your business and have a wonderful day.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from KP on Nov 22, 2023
We are sorry that your experience at our establishment did not meet your expectations. Please feel free to let us know on areas we can improve on moving forward. have a nice day sir/ma'am.

4/10 Poor

Derrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Don’t let looks fool you. From the outside it looks clean but our room was dirty, stale air, and started sneezing the second we entered the room. Do yourself a favor…for the money…you could stay somewhere much nicer…
Response from KP on Nov 20, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Tammara

Stayed 1 night in Nov 2023
Response from KP on Dec 25, 2023
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Verified traveler

Traveled with family
Decent for one night
I was a little disappointed that they wanted $40 to check in a couple hours early. The person at the front desk said check in was at 3pm but my confirmation from hotels.com said 2pm and it was noon. The non-smoking room had an odor to it....it was a dog smell as this is a pet friendly hotel. It was fairly clean....but not great lighting so hard to tell how clean the dark carpet really was. Bathroom and towels were fine. Very close to interstate so you could hear loud trucks.
Stayed 1 night in Nov 2023
Response from KP on Nov 13, 2023
We are sorry that our room did not meet your expectations. We appreciate the feedback and hope you give us another chance to earn your business. Have a nice day.

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from KP on Nov 13, 2023
We are sorry that our room did not meet your expectations. We appreciate the feedback and hope you give us another chance to earn your business. Have a nice day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from KP on Nov 17, 2023
Thanks for staying with us at the Best Western Country Inn North Michael! We are so glad you had an excellent stay with us and look forward to seeing you again soon! Have a great weekend.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and no bedbugs!! Bathroom sink light needs to be brighter.
Stayed 1 night in Nov 2023
Response from KP on Nov 4, 2023
Thank you for your review Francis. We appreciate your feedback and your business. I am happy you enjoyed and will also make improvements on your suggestions. Have a good weekend.

4/10 Poor

Robert, Hoosick Falls

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Only hotel on our cross country trip to want a $100 pre charge which would be refunded if no damage etc to room. Went into room and saw a burnt cigarette hole in the blanket at the end of the bed!!! Took pic and showed front desk!! Stains on ottoman. Only plus was $1 soda machine.
Stayed 1 night in Oct 2023
Response from Kp on Oct 27, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, room comfort
Over priced for a nights stay and what it looked like food they served
Stayed 1 night in Oct 2023
Response from KP on Oct 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent value
Stayed one night. Easy to find in a safe location. It wasn't fancy at all, but it was clean and everyone was friendly. I would stay here again.
Stayed 1 night in Oct 2023
Response from KP on Oct 13, 2023
Thank you Michelle for the kind compliments. We appreciate your business and are happy to read you enjoyed and found your stay to be safe. Have a great weekend1

6/10 Okay

Terry

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from KP on Oct 29, 2023
We apologize your stay did not meet your expectations. Thank you for your time to leave us a review and also thank you for your business.

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. Nice proximity to the freeway.
Stayed 3 nights in Sep 2023
Response from Kp on Oct 3, 2023
Thank you Justin and we are glad you enjoyed our location and had a good stay. We appreciate your business and taking the time to provide some comments based on your recent stay with us here at the BW KC Country Inn North!

10/10 Excellent

Clemente

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though we got there late, it was an easy check-in. When it was checked out, it was also easy.
Stayed 1 night in Sep 2023
Response from Kp on Sep 25, 2023
Thank you Clemente for the 5 star revew! We are glad you enjoyed and we hope to welcome you back soon. Thanks for staying at the KC BW Country Inn North! Have a nice day sir.

8/10 Good

Doug

Liked: Staff & service
a
Stayed 1 night in Sep 2023
Response from Kp on Sep 25, 2023
Thank you Doug! We are glad you enjoyed and we hope to welcome you back soon. Thanks for staying at the KC BW Country Inn North! Have a nice day.

6/10 Okay

Jimmy

Stayed 6 nights in Sep 2023
Response from KP on Sep 25, 2023
Thank you Jimmy for your business and feedback. Please let us know if there is anything we can do to improve on any areas!

10/10 Excellent

Cheung Shean, Camdenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from KP on Sep 16, 2023
Thank you Cheung for your 5 star review! Much appreciated and have a great weekend!!

10/10 Excellent

Cheung Shean, Camdenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from KP on Sep 16, 2023
Mr. Shean we are very happy for your business and my staff and I are pleased you had excellent stay with us! THANK YOU AGAIN!