Reception

Reviews of Nation's Inn Kinston

2 out of 5
Nation's Inn Kinston
410 E New Bern Rd, Kinston, NC

Reviews

6.0
Rating 10 - Excellent. 41 out of 205 reviews" "
Rating 8 - Good. 45 out of 205 reviews" "
Rating 6 - Okay. 30 out of 205 reviews" "
Rating 4 - Poor. 34 out of 205 reviews" "
Rating 2 - Terrible. 55 out of 205 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

bradford

Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

10/10 Excellent

bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Thank you for your stay. We hope to see you again.

10/10 Excellent

bradford

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Thank you

2/10 Terrible

Kianda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Apr 28, 2024
We are sorry you did not enjoy your stay with us. We hope you will give us another chance in the future.

10/10 Excellent

bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Thank you come back and see us

10/10 Excellent

bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Thank you come and see us again

8/10 Good

Troy

Stayed 1 night in Jan 2024
Response from Manager on Apr 28, 2024
Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Rahjohn

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Fornt desk was unprofessional didnt check me in correctly they had me listed for another room, tried to guve the room to someone else while we where still there the people almost walked in but didnt because they heard my daughter in the room. Came knocekd on the door while i was i. The shower my fiancee came an told me that they wanted me to come to the door interrupting my shower. Then they came Knocked on my door again talking bout what time did i check in? All in out there real unprofessional an room wasnt that clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Rahjohn We sincerely apologize for the inconvenience we have given you while you were staying. The personnel knocked on your door that evening due to a computer problem that we experienced. We spoke with you and quickly corrected the error. Also, our housekeepers have been made aware that your room was not thoroughly cleaned, and they have pledged to do a better job next time. Once again, we apologized.

2/10 Terrible

Levern

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
roaches
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Levern, we're so sorry that you experienced problems with your room. We did spray that room completely so that situation won't happen again. Again, we're sorry.

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable stay at Nations Hotel.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 12, 2023
Thank you come again. :)

6/10 Okay

Nikita

Traveled with family
Liked: Staff & service
Quite
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Thank you for your rating

2/10 Terrible

Chiffon

Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Thank you for your honest rating.

10/10 Excellent

Cesar

Stayed 1 night in Aug 2023
Response from Manager on Sep 18, 2023
Thank You, come back and see us soon! :)

6/10 Okay

gerry

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Thank you for your honest rating.

4/10 Poor

Theo

Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Thank you for your honest rating

10/10 Excellent

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice establishment
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Thank you :) please come back and see us

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 3, 2023
We apologize that the room you were given upon check-in was subpar. We are continuously doing further changes as well as room enhancements. Once everything is organized and beneficial for our consumers, you will see advancements.

2/10 Terrible

Donniel

Stayed 2 nights in Jun 2023
Response from Manager on Jul 22, 2023
Hello guest, we are sorry for the poor quality of your stay. Please let us know if there is anything we can do better so we can advance.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in Easy parking
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Thank you for your 5/5 rating.

6/10 Okay

Margaret

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Thank you for your rating.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 11, 2023
Thank you, please come again.

2/10 Terrible

Jerry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub had hair in it . It had roaches in the room I couldn’t even eat my food there I put food in the microwave and roaches got into it the refrigerator was not working and didn’t have toilet paper in the room I got my own out of the car won’t ever stay there again
Stayed 1 night in Apr 2023
Response from Manager on Apr 10, 2023
Hello, we apologize for your unpleasant stay. Unfortunately, we didn't really thoroughly clean the room before you checked in, thus you were put in a place where a visitor had previously resided for a year. We expressed remorse on our part

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had roaches
Stayed 1 night in Mar 2023

4/10 Poor

Richard

Business traveler
Disliked: Cleanliness, property conditions & facilities
Place had too many bugs for me.
Stayed 4 nights in Mar 2023
Response from Manager on Mar 27, 2023
We apologize for the bug issue you had while staying here. Pest control was contacted, and they are scheduled to spray this week.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested
DO NOT STAY HERE!! ROACHES EVERYWHERE
Stayed 2 nights in Dec 2022
Response from Staff on Dec 26, 2022
Dear Guest I'm sorry your stay was uncomfortable. We apologize once more and promise to have pest treatment once the holidays are over.

4/10 Poor

Erik

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and Unsafe
This inn was the most disgusting place i have ever been. We checked in the room and actually left and found another hotel.
Stayed 1 night in Oct 2022
Response from Manager on Oct 23, 2022
We apologize that our hotel did not live up to your expectations; nevertheless, changes are presently being made and will take some time. Again, we apologize.

2/10 Terrible

Carol

Traveled with pets, Traveled with family
Disliked: Staff & service
Needs to be condemned. No working fire detector. Shower rod loose from wall. Faucet in tub came loose from wall too. Filthy walls. Filthy carpet. Refrigerator had to be cleaned. No towels even after asking.
Stayed 4 nights in Aug 2022
Response from Manager on Sep 4, 2022
Hello guest, I'm sorry you had a bad experience. The housekeepers and maintenance personnel have already been made aware of your situation and are working to improve these rooms. Once more, we apologize for all you had to go through.

8/10 Good

Vanessa

Stayed 2 nights in May 2022
Response from Staff on May 19, 2022
Thanks for your rating, come back and see us :)

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Manager on May 9, 2022
I apologize for your poor experience with us. Please contact us at 252-527-6064 if you have any questions or concerns regarding the problems in your accommodation.

8/10 Good

Mykle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Staff on Feb 17, 2022
Thank you for your rating; please come back to visit us.

2/10 Terrible

Dawn

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt even stay I turned the key in by 10 30pm. The bathroom was dirty, towels were dirty, food was left in the mini fridge. Sheets felt like there was crumbs on them. When I turned the key in and told them about my experience and why I wasnt staying, the only reply I received was no refund and he turned and walked away from me.
Stayed 1 night in Feb 2022
Response from Manager on Feb 10, 2022
Sorry for the unpleasant experience you had with us. The housekeepers didn't do their job well, and we had other rooms that were much better. The desk clerk indicated there would be no refunds, and there was nothing more he could do but give you another room at that moment. Again, we are sorry.

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never coming here again
Bugs! I got ate up by something
Stayed 1 night in Jan 2022
Response from Manager on Jan 6, 2022
Hello Guest, We are deeply sorry that you had to endure that and we are fully aware of the situation through the pictures you've sent us. We will spray the room thoroughly and hope that our future guests will not endure the same thing. Maybe in the future, you will give us another chance and we will give you a better room. Again we're sorry

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Staff on Dec 18, 2021
Thank you for your rating. Please come see us again! :)

8/10 Good

Russell

Business traveler
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable.
Clean and comfortable. Everything worked.
Stayed 7 nights in Aug 2021
Response from Staff on Oct 22, 2021
Thank you please come again :)

6/10 Okay

Ryan

Business traveler
Disliked: Cleanliness
Arrive, sleep, and leave. It is a roadside bed and thats about it. It is obviously old and well used, but it keeps you from sleeping in your car and the shower gets you clean. Ignore the advertised breakfast, it doesnt exist. And ignore the neighbors, i recommend headphones to help with that. The cops and EMS are very respectful in this area, and do turn off their sirens when they pull in to tend to your neighbors (which was a nice touch). For the price you pay, it is better than the next closest place and the walls are a little thicker. If i need to again, I will stay here, but i hope its not for a while.
Stayed 1 night in Oct 2021
Response from Staff on Oct 21, 2021
Thank you for your response and rating :)

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
You get what you pay for
Low budget. You get what you pay for
Stayed 2 nights in Oct 2021
Response from Staff on Oct 21, 2021
Thank you for your rating :)

6/10 Okay

Jackie

Traveled with partner
Not a terrible place for the price. Older property but they do have basic amenities
Stayed 1 night in Sep 2021
Response from Staff on Sep 23, 2021
Thank you for your comment. We are still doing updates to improve our services.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
NOTHING! Building-in-dire-need-of-replacement Everything-filthy-like-it's-never-been-cleaned-or-repaired No-breakfast-as-advertised-Blamed-Covid-19! Room-had-holes-in-the-wall,-plastered-areas-2x3feet-not-painted Toilet-seat-broken-and-dirty!
Stayed 1 night in Aug 2021
Response from Manager on Aug 16, 2021
Our guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation. We are still making upgrades during this diminishing pandemic and its taking longer than expected but again we're sorry.

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty walls and floors. No breakfast but was posted on sign.
Stayed 1 night in Jul 2021
Response from Staff on Jul 19, 2021
Hello guest, I am sorry that your stay was not up to par. Our maintenance man is on a little break, so we haven't gotten around to the walls and floors just yet. The manager will start breakfast back up in August, so we apologize for the false advertising during the process.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building and facilities were terrible, remodel badly needed. Room had holes in the wall, light bulbs out, bugs, paper thin walls. Front fest non responsive to my complaints. Parties outside out room every night, only 1 set of towels, front desk unattended most of the time.
Stayed 6 nights in Jun 2021
Response from Manager on Jun 14, 2021
Sorry for the poor quality of your stay. We did inform the desk clerks of the lack of services provided. We are still working on improving the hotel's appearance, but please accept our sincere apologies.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Manager on Feb 18, 2021
Thank you Ms. Jessica. Come back and see us again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Staff on Feb 21, 2021
Thank you for your rating!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
What really blew my mind about this place was that we checked in for 1 night with intentions to go somewhere else the next day so we checked out. We ended up going back later that day and checking into the SAME room. Where we noticed that the sheets had not been changed, and the towels that we used were folded back up for the next guest. There was trash under the bed, not even from us. The house keepers were rude. And also don’t recommend going here if you’re white... southern hospitality is not a thing in kinston.
Stayed 1 night in Feb 2021
Response from Staff on Feb 11, 2021
Our guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation. We are still hiring new workers and making upgrades during this pandemic and its taking longer than expected but again we're sorry.

4/10 Poor

Verified traveler

Stayed 2 nights in Jan 2021
Response from Staff on Feb 5, 2021
Our guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation. We are still making upgrades during this pandemic and its taking longer than expected but again we're sorry. Thank you for your honest rating.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is just a short stay hotel and not one that you would use for a week. There was a spot on the pull out couch, drawers missing from the small dresser, the hot water didnt stay hot, and there was quite a large spider in our room. The staff was great but on the last day we were kinda rushed out our room. The bed was comfortable, however. Last but not least, our door was hard to close and needed to be lifted to be locked. I dont know if we will ever be back.
Stayed 6 nights in Dec 2020
Response from Manager on Jan 3, 2021
Hello Guest, sorry your stay wasn't up to par. We are in the process of switching out old furniture and products of that nature. Our maintenance man was on vacation during your stay which was the reason why you had the other problems mentioned in your post. When everything gets back to normal the rooms will be upgraded. Again we're very sorry.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
This place is a nightmare it smelled and there was roaches crawling all over the walls one even got on my head
Stayed 1 night in Dec 2020
Response from Manager on Dec 28, 2020
Dear Guest, sorry your stay wasn't up to par. Our team is very aware of your situation and will immediately make the necessary changes to the room for future accommodations. Again we are deeply sorry.

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020
Response from Staff on Oct 2, 2020
Hello Guest, thank you for your honest rating. Let us know what we can do to improve our services to guests in the future.