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Reviews of M’s Hotel Sanjo Wakoku

3 out of 5
M’s Hotel Sanjo Wakoku
396, Wakokucho, Niomonsagaru, Shinsakaimachidori, Sakyo-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 201 reviews" "
Rating 8 - Good. 55 out of 201 reviews" "
Rating 6 - Okay. 25 out of 201 reviews" "
Rating 4 - Poor. 8 out of 201 reviews" "
Rating 2 - Terrible. 6 out of 201 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but efficient. Overall very satisfied. Great location!
Stayed 3 nights in Apr 2024

8/10 Good

Rasmus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was spacious enough and had everything we needed. Location is not bad for walking to a lot of sights and temples around
Stayed 3 nights in Apr 2024

6/10 Okay

Jean

Stayed 2 nights in Mar 2024

8/10 Good

margaret

Stayed 5 nights in Mar 2024

10/10 Excellent

Cassidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t really have anything bad to say. I do wish they had the option to get a second pillow but otherwise, everything was good. If the staff isn’t at the front desk, all you need to do is pick up the phone and they were very responsive.
Stayed 2 nights in Mar 2024

8/10 Good

JAEYOUN

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Sander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No key card, just number code. Easy self-check out
Stayed 2 nights in Dec 2023

2/10 Terrible

José, Haines City

Stayed 3 nights in Nov 2023
Response from M’s Hotel Sanjo Wakoku on Dec 14, 2023
Thank you very much for staying at our hotel. We appreciate you taking the time to give us your valuable feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place
It's in a residential area. There is no person for check-in. You do it through the tablet and checkout through the tablet. It's a decent place to stay that is a 10 min walk to the more touristy area. Internet is very slow at 2 Mbps though. Laundry is 800 yen including drying.
Stayed 4 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 30, 2023
Thank you very much for staying at our hotel among many hotels. We will continue to strive to improve our services. We look forward to welcoming you back to our hotel.

8/10 Good

Luciana

Liked: Cleanliness
A very clean and affordable hotel with a ghost staff
A nicely located small hotel 15 mins walk from the Kyoto center. Clean and quiet. No staff, and basically no one to communicate with. Emails sent to the owner were never answered, so, in M's Hotel you are on your own. A no frills place, but decent and good value for one's money.
Stayed 10 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 30, 2023
Thank you very much for staying at our hotel among many hotels. We would like to thank you again for your very high evaluation of our hotel. We will continue to make efforts to improve our services. We look forward to welcoming you again.

10/10 Excellent

Elena

Stayed 3 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 30, 2023
Thank you very much for choosing our hotel among many others. We look forward to having you stay with us again.

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 30, 2023
Thank you very much for staying at our hotel. We will continue to make every effort to improve our services and facilities, and we look forward to your continued patronage of our hotel.

8/10 Good

Jean

Stayed 3 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 30, 2023
Thank you very much for staying at our hotel. We will continue to devote ourselves to improving our services. We look forward to welcoming you back to our hotel.

10/10 Excellent

Satoshi

Stayed 2 nights in Oct 2023
Response from M’s Hotel Sanjo Wakoku on Nov 29, 2023
Thank you very much for staying at our hotel. We hope you will stay at our hotel again when you visit Kyoto. We look forward to welcoming you again.

6/10 Okay

Hajime

Stayed 2 nights in Sep 2023

10/10 Excellent

Honami

Liked: Cleanliness, staff & service
My room had a broken safe box. Which makes ticking noise. So i had to plug with big fowls with garbage to mute the sound… which was unpleasant. But otherwise the location, quality was excellent :)
Stayed 3 nights in Sep 2023

10/10 Excellent

WAN CHI

Stayed 4 nights in Sep 2023

10/10 Excellent

Cristian Erick

Stayed 1 night in Sep 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
Thank you for staying at our hotel.We look forward to seeing you again.

10/10 Excellent

KOUTAROU

Stayed 1 night in Aug 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
この度は当施設をご利用いただきありがとうございます。またのご利用をお待ちしております。

6/10 Okay

篤

Stayed 4 nights in Aug 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
この度は当ホテルにご宿泊いただきありがとうございます。またのご宿泊をお待ちしております。

8/10 Good

Aya

Stayed 1 night in Aug 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
この旅は当ホテルにご宿泊いただきありがとうございました。またのご来館をお待ちしております。

8/10 Good

Aya

Business traveler
Liked: Cleanliness
It would’ve been nice if they had a common trash bin for plastic.
Stayed 7 nights in Aug 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
Thank you for staying at our hotel this time. We would also like to thank you for your valuable feedback. We look forward to seeing you again.

6/10 Okay

Aya

Liked: Cleanliness
Disliked: Property conditions & facilities
some defective amenities (fridge, USB outlet) and there is not much facility, but it was convenient and bed was comfortable. Simple.
Stayed 1 night in Aug 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
Thank you for staying at our hotel. We look forward to seeing you again.

8/10 Good

raphael

Stayed 3 nights in Jul 2023
Response from M’s Hotel Sanjo Wakoku on Sep 18, 2023
Thank you for staying at our hotel. We look forward to seeing you again.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very nice! Just the amount of space that you need. Would have been nice to have fresh towels left at our door every day. Their cleaning is only once every 3 days.
Stayed 3 nights in Jul 2023
Response from M’s Hotel Sanjo Wakoku on Aug 1, 2023
Thank you for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Rhett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but some things to note
Really enjoyed the location and vibe of this hotel. Two minor points: The lack of a 24-hour front desk proved inconvenient when trying to store our bags before check-in and during check-out. The single faucet for sink and bathtub, while a neat idea, was fiddly to use since the water temperature did not adjust quickly.
Stayed 2 nights in Jul 2023
Response from M’s Hotel Sanjo Wakoku on Jul 24, 2023
Thank you very much for staying at our hotel this time. If the front desk staff is absent and you have any trouble, please pick up the receiver next to the front desk. The phone is open 24 hours a day. Also, please be assured that there are multiple surveillance cameras installed in our hotel, and we will not tell you the PIN code at the entrance unless you have a reservation. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
A clean and comfortable hotel. Self check in services.
Stayed 4 nights in Jun 2023
Response from M’s Hotel Sanjo Wakoku on Jul 18, 2023
Thank you for staying at our hotel this time.We are looking forward to seeing you again.

8/10 Good

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to the metro station and main attractions. Self check in is easy. Downside - rooms are small, cant open the windows!!! Rooms are in need of fresh air, windows must be open. No view- window looking to a wall.
Stayed 4 nights in Jun 2023
Response from エムズイン東山 on Jul 6, 2023
Thank you for staying at our hotel this time. Also, thank you for posting your valuable opinion.We are looking forward to your next stay.

10/10 Excellent

Mun Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a quiet and relatively residential area, which was great after the busyness of the more touristy areas. Appreciated that Staff is present during check in but the electronic check in system was relatively easy to use though I would have preferred typing on keyboard. Room was very spacious with ample space to walk around despite open luggage. Overall no frills stay and had no issues with housekeeping every 3 days. Room walls to corridor are a little thin and easily disturbed when neighbouring guests open their doors or speak in corridors.
Stayed 8 nights in Jun 2023
Response from エムズイン東山　 on Jul 6, 2023
Thank you for staying at our hotel this time. We will continue to make efforts to improve our service. We are looking forward to seeing you again.

8/10 Good

David

Stayed 6 nights in Jun 2023
Response from M’s Hotel Sanjo Wakoku on Jul 24, 2023
Thank you very much for staying at our hotel this time. We are delighted to receive a high evaluation from our customers. We are looking forward to seeing you again.

10/10 Excellent

Francisco

Stayed 3 nights in Jun 2023
Response from エムズイン東山　 on Jul 6, 2023
Thank you for staying at our hotel this time.We are looking forward to your next stay.

8/10 Good

Pin

Stayed 4 nights in Jun 2023
Response from エムズホテル三条WAKOKU on Jul 13, 2023
この度は当ホテルにご宿泊いただきありがとうございます。お客様のまたのご宿泊をお待ちしております。

10/10 Excellent

Jimmy eh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from M’s Hotel Sanjo Wakoku on Jun 26, 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Dulce

Stayed 3 nights in May 2023
Response from M’s Hotel Sanjo Wakoku on Jun 26, 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Julia

Stayed 5 nights in May 2023
Response from M’s Hotel Sanjo Wakoku on Jun 26, 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Nada

Stayed 3 nights in Apr 2023
Response from エムズホテル三条WAKOKU　フロント on May 4, 2023
この度は私共のホテルにお泊まり頂き誠にありがとうございました。お客様に快適にお過ごし頂けましたようで大変嬉しく存じます。お客様のまたのご来館をお待ちしております。

8/10 Good

Soichi

Stayed 1 night in Apr 2023
Response from エムズホテル三条WAKOKU　フロント on Apr 27, 2023
この度は私共のホテルにお泊まり頂き誠にありがとうございました。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Beth

Stayed 2 nights in Apr 2023
Response from エムズホテル三条WAKOKU　フロント on Apr 24, 2023
この度は当ホテルにお泊まり頂き誠にありがとうございました。お客様に高評価を頂き嬉しく存じます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

PINCHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from エムズホテル三条WAKOKU　フロント on Apr 24, 2023
この度は当ホテルにお泊まり頂き誠にありがとうございました。快適にお過ごし頂けましたようで大変嬉しく存じます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was strange that there was not usually a lobby attendant, but it was fine. The room has plenty of outlets and USB and seems well designed. It’s great if you’re not going to spend much time in your room. The coin laundry was also easy to use.
Stayed 3 nights in Apr 2023
Response from M’s Hotel Sanjo Wakoku on Apr 27, 2023
Thank you very much for staying at our hotel this time. We are very honored to hear that you had a comfortable stay with us. We will continue to improve our services. We are looking forward to seeing you again.

8/10 Good

Lech

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located on a residential street, short walk from the subway station. There is a self-check in at the hotel but staff was on site during our check-in. We received an email with the entry code the day prior to check-in. The staff at the reception didn't speak English but we were able to get by with google translate. We were able to store luggage here prior to check-in which was great. The location is great. It is on a quite street, yet short walk to the subway and the entertainment district and some tourist sites. The only downside is that the ground level rooms don't get any daylight as the window is blocked for privacy. There is laundry facility on site but no restaurant. Only a vending machine for drinks in front of the hotel. There are food stores and some restaurants short walk from the hotel. Overall, we had a good stay.
Stayed 1 night in Apr 2023
Response from M’s Hotel Sanjo Wakoku on Apr 27, 2023
Thank you very much for staying at our hotel this time. We are very pleased to receive your detailed compliments. We will continue to improve our services. We are looking forward to seeing you again.

4/10 Poor

Jesse

Stayed 4 nights in Apr 2023
Response from エムズホテル三条WAKOKU　フロント on Apr 24, 2023
この度はエムズホテル三条WAKOKUにお泊まり頂き誠にありがとうございました。今後もサービスを改善して参りますので、引き続きご愛顧くださいますようお願い申し上げます。

4/10 Poor

Marco

Stayed 3 nights in Mar 2023
Response from エムズホテル三条WAKOKU　フロント on Apr 24, 2023
この度は私共のホテルにお泊まり頂き誠にありがとうございました。何かお困りのことがございましたら、お気軽にお声かけください。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Gerly Anne

Stayed 1 night in Feb 2023
Response from エムズホテル三条WAKOKU　フロント on Mar 8, 2023
この度は私共のホテルにご宿泊いただき誠にありがとうございました。満点評価を頂き重ねてお礼を申し上げます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Moises

Stayed 2 nights in Feb 2023
Response from エムズホテル三条WAKOKU　フロント on Mar 1, 2023
この度は私共のホテルにご宿泊いただき誠にありがとうございました。お客様より満点評価を頂戴し大変光栄でございます。また京都にお越しの際は是非エムズホテルにご宿泊ください。

10/10 Excellent

Moises

Stayed 2 nights in Feb 2023
Response from エムズホテル三条WA on Mar 1, 2023
この度はエムズホテル三条WAKOKUにご宿泊いただき誠にありがとうございました。お客様より満点評価を頂戴し大変光栄でございます。また京都にお越しの際は是非エムズホテルをご利用ください。

10/10 Excellent

mariano leonardo

Stayed 2 nights in Jan 2023
Response from エムズホテル三条WAKOKU　フロント on Feb 13, 2023
この度は当ホテルにご宿泊頂き誠にありがとうございました。お客様に満点評価を頂戴し大変嬉しく存じます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Kyle

Response from エムズホテル三条WAKOKU　フロント on Mar 8, 2023
この度は私共のホテルにお泊り頂き誠にありがとうございました。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, in a good spot to explore Gion
Stayed 2 nights in Dec 2022
Response from エムズホテル三条WAKOKU　フロント on Feb 13, 2023
Thank you very much for staying at our hotel this time. We will continue to strive to provide services that satisfy our customers. We are looking forward to seeing you again.

8/10 Good

Mitsuko

Stayed 2 nights in Dec 2022
Response from エムズホテル三条WAKOKU　フロント on Feb 13, 2023
この度は私共のホテルにご宿泊頂き誠にありがとうございました。今後もお客様に快適にお過ごしいただけますよう精進して参ります。お客様のまたのご来館をお待ちしております。