Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
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Reviews of Hampton Inn by Hilton Leon Guanajuato

3.5 out of 5
Hampton Inn by Hilton Leon Guanajuato
Blvd. Adolfo Lopez Mateos 1717, Colonia Los Gavilanes, León, GTO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean Arrazola //Front Office Manager on Mar 29, 2024
Estimado Javier,Nos llena de orgullo ver este tipo de comentarios, ya que la finalidad de nuestro trabajo es crear momentos positivos para nuestros clientes, gracias por tomarse un tiempo en reconocer el trabajo de nuestro personal.Esperamos recibirlo nuevamente.Cordialmente.

10/10 Excellent

Marco a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Jean Arrazola //Front Office Manager on Mar 29, 2024
Estimado Marco,Agradecemos tu valoración y comentarios acerca de nuestro servicio e instalaciones. Te esperamos pronto de vuelta. Saludos.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Improve for swimming pool cleanness
Stayed 2 nights in Mar 2024
Response from Jean Arrazola //Front Office Manager on Mar 26, 2024
Dear David,We appreciate your feedback about your Hampton experience, we are pleased to read that we fulfill our mission "To make your stay safe, clean and pleasant." Your comments will be posted, as they motivate and encourage us to continue on this path of continuous improvement and are our motivation to move forward together! Have a great start to the week, we hope to see you soon!Best Regards.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean Arrazola //Front Office Manager on Mar 7, 2024
Estimado Chris, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a over all a good experience!
Stayed 1 night in Feb 2024
Response from Jean Arrazola //Front Office Manager on Mar 7, 2024
Estimado Victor, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very polite!
Stayed 1 night in Mar 2024
Response from Jean Arrazola //Front Office Manager on Mar 7, 2024
Dear Victor,We appreciate your assessment and comments about our service and facilities. We will continue working to continue providing quality service. "Making you happy makes us happy."Regards.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. James at the front desk is amazing! Be sure to ask for him when you stay at this hotel if you want to know good places to go and eat tacos. He is a wealth of knowledge! He speaks Spanish and English! We will always book this hotel.
Stayed 2 nights in Feb 2024
Response from Jean Arrazola //Front Office Manager on Mar 7, 2024
Dear Laura,We appreciate your feedback about your Hampton experience, we are pleased to read that we fulfill our mission "To make your stay safe, clean and pleasant." Your comments will be posted, as they motivate and encourage us to continue on this path of continuous improvement and are our motivation to move forward together! Have a great start to the week, we hope to see you soon!Best Regards.

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
The drain on showers were slow , flooded the bathroom every time we shower.
Stayed 1 night in Feb 2024
Response from Jean Arrazola //Front Office Manager on Feb 21, 2024
Dear Maria,Thank you for sharing your comments about your stay, we are working on our points to improve to provide you with better service on your next stay.Regards.

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything very good excellent hotel
Stayed 5 nights in Jan 2024
Response from Jean Arrazola //Front Office Manager on Feb 21, 2024
Estimado Alejandro,Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

Mark

Business traveler
Stayed 4 nights in Dec 2023
Response from Jean Arrazola //Front Office Manager on Dec 25, 2023
Estimado Mark,Agradecemos tus comentarios en tu visita, Nos da mucho gusto que te hayas llevado esa impresion de nuestros servicios."Hacerte feliz nos hace felices"Saludos

2/10 Terrible

Theresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty and old. It had a terrible strong smell of sewage everywhere. The condition of the hotel is terrible. I couldn’t imagined sleeping in those beds or even taking a shower in the filthy shower. Therefore, we looked for another place to stay. As soon as we found another place, we checked out that same day that we arrived to Hampton. Hampton didn’t refund our money. Hampton told me that they wouldn’t refund my money that Expedia had to do it. However, Expedia clearly explained that the money was in Hampton’s account already. Please look for a different hotel. We were able to stayed in the newest hotel in Leon by paying approximately the same amount as in Hampton.
Stayed 6 nights in Nov 2023
Response from Jean Arrazola //Front Office Manager on Dec 25, 2023
Dear Theresa,We are very sorry about this experience at Hampton, we are working to improve the service.Regards.

10/10 Excellent

Eva

Stayed 1 night in Nov 2023
Response from Jean Arrazola //Front Office Manager on Dec 5, 2023
Estimada Eva,Agradecemos tu valoración y comentarios hacia nuestro servicio e instalaciones. Seguiremos trabajando para seguir brindando un servicio de calidad. "Hacerte feliz nos hace felices". Saludos.

10/10 Excellent

Argentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen desayuno y las instalaciones del gimnasio están limpias y bien cuidadas
Stayed 1 night in Nov 2023
Response from Jean Arrazola //Front Office Manager on Dec 4, 2023
Estimada Argentina,Nos llena de orgullo ver este tipo de comentarios, ya que la finalidad de nuestro trabajo es crear momentos positivos para nuestros clientes, gracias por tomarse un tiempo en reconocer el trabajo de nuestro personal.Esperamos recibirlo nuevamente.Cordialmente.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient!!!
Stayed 1 night in Nov 2023
Response from Jean Arrazola //Front Office Manager on Dec 4, 2023
Estimado Alfredo,Agradecemos tu valoración y comentarios hacia nuestro servicio e instalaciones. Seguiremos trabajando para seguir brindando un servicio de calidad. "Hacerte feliz nos hace felices". Saludos.

10/10 Excellent

Francisco, Apopka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Jean Arrazola //Front Office Manager on Nov 27, 2023
Estimado Francisco,De parte de todo el equipo de Hampton Inn by Hilton Leon, agradecemos su preferencia y nos complace saber que hemos superado sus expectativas.Sera un placer recibirle muy pronto en esta, su casa en la ciudad de León Guanajuato."Hacerte feliz nos hace felices"Cordialmente.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Sep 2023
Response from Jean Arrazola //Front Office Manager on Oct 14, 2023
Estimado Miguel,En nombre de todo el staff le agradecemos sus comentarios y el tiempo que se ha tomado en evaluarnos. Para nosotros es muy importante que nuestros huéspedes perciban la calidad de servicio que intentamos transmitir a diario.Estamos listos para recibirle nuevamente."Hacerte feliz, nos hace felices

10/10 Excellent

Richard, Wildomar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room, the area around the hotel is safe very close to the leather and shoe shops. The complimentary breakfast is very good, and James the at the front desk is very helpful and nice.
Stayed 2 nights in Oct 2023
Response from Jean Arrazola //Front Office Manager on Oct 14, 2023
Dear Richard,I hope you are well, receive a cordial greeting. We appreciate the time you take to rate our service, we are pleased to see that you had a very good taste in your mouth. I will take care of showing this publication to James so that he is motivated and continues to provide the good service that characterizes him.Remember that "Making you happy makes us happy"Regards.

4/10 Poor

Michelle

Stayed 3 nights in Sep 2023
Response from Jean Arrazola //Front Office Manager on Oct 3, 2023
Estimada Michelle,Gracias por tomarse el tiempo para escribir su opinión acerca de su reciente estadía en nuestro hotel. Sentimos mucho que su experiencia en nuestro hotel no haya sido a la altura de nuestros estándares y le pedimos sinceras disculpas por este hecho.Esperamos tener otra oportunidad de servirle, cuando sus viajes lo traigan de vuelta a la Ciudad de León, Guanajuato y así experimente un mejor nivel de servicio.Cordialmente.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jean Arrazola //Front Office Manager on Sep 11, 2023
Estimado Anonymous, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

Osvaldo

Stayed 4 nights in Jun 2023
Response from Jean Arrazola //Front Office Manager on Sep 11, 2023
Estimado Osvaldo, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

6/10 Okay

Elizabeth

Traveled with group
Liked: Cleanliness, property conditions & facilities
Four of us stayed in a room, but were only allowed two towels. We requested two additional towels and they told us they couldn’t give us any additional towels because they were short in towels. We requested to have a pillow exchanged because it looked yellow and they said the same thing, it was all they had because they were short with pillows.
Stayed 3 nights in Aug 2023
Response from Jean Arrazola //Front Office Manager on Aug 15, 2023
Dear Elizabeth,Hoping you are very well, receive a cordial greeting. We appreciate the time you take to rate our service, for us the most important thing is the total satisfaction of our visitors; I offer you a sincere apology for the inconvenience you had with the noise in her room, fully understanding her annoyance. I tell you that we have already taken action on the matter about the problem.Best Regards.

10/10 Excellent

suzy, houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great just the AC never cooled down
Stayed 2 nights in Jul 2023
Response from Jean Arrazola //Front Office Manager on Jul 17, 2023
Dear Suzy,Agradecemos mucho su valoración y comentarios acerca de nuestro servicio e instalaciones. Lo esperamos pronto de vuelta. Saludos.

10/10 Excellent

Robert, Riverbank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Good breakfast selection. Gym has plenty of equipment to get a good workout. Very accommodating. They let us keep our bags at the reception desk after we checked out.
Stayed 2 nights in Jul 2023
Response from Jean Arrazola //Front Office Manager on Jul 11, 2023
Dear Robert,Thank you for sharing your comments about your stay, we work on our points to improve to provide you with a better service on your next stay.Regards.

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT PROPERTY, GREAT STAFF AND GREAT LOCATION!!!
Stayed 6 nights in Jun 2023
Response from Jean Arrazola //Front Office Manager on Jul 4, 2023
Estimado Jesus, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

8/10 Good

Marisol

Stayed 3 nights in Jun 2023
Response from Jean Arrazola //Front Office Manager on Jul 17, 2023
Estimada Marisol,Agradecemos mucho su valoración y comentarios acerca de nuestro servicio e instalaciones. Lo esperamos pronto de vuelta. Saludos.

8/10 Good

Eduardo

Stayed 1 night in Jun 2023
Response from Jean Arrazola //Front Office Manager on Jun 30, 2023
Estimado Eduardo, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

FRANCISCO GERARDO, GUADALAJARA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y las instalaciones muy adecuadas
Stayed 1 night in Jun 2023
Response from Jean Arrazola //Front Office Manager on Jun 20, 2023
Estimado Francisco Gerardo,Agradecemos tu valoración y comentarios acerca de nuestro servicio e instalaciones. Te esperamos pronto de vuelta. Saludos.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jean Arrazola //Front Office Manager on May 25, 2023
Estimada Judith,Agradecemos mucho su valoración, lo esperamos pronto de vuelta.Saludos.

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic staff!
We stayed here twice in a week and both times above and beyond service ! The staff was very friendly, knowledgeable and made our stay 5 stars from front desk to everyone involved extremely fantastic bravo 👏 to the team .
Stayed 1 night in Apr 2023
Response from Jean Arrazola //Front Office Manager on May 3, 2023
Dear Alberto,We appreciate your feedback on your Hampton experience, we are pleased to read that we fulfill our mission "Making a safe, clean and pleasant stay". Have a great start to the week, we look forward to seeing you soon! Regards,

10/10 Excellent

ELIAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay! The staff is very nice and helpful the room is spacious, beds are comfortable, they have a free breakfast buffet that is good with a variety of thing too choose from. If you are in Leon to shop this hotel is definitely, were you want to stay it is walking distance to all the shops and across the street from the stadium. Will definitely stay here when we return.
Stayed 2 nights in Apr 2023
Response from Jean Arrazola //Front Office Manager on Apr 25, 2023
Dear Elias,Thank you very much for your assessment and for recommending us as a lodging option for future travelers in this city. Thank you for your trust in Hotel Hampton by Hilton León.

6/10 Okay

Monica

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Jean Arrazola //Front Office Manager on May 3, 2023
Estimada Monica, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jean Arrazola //Front Office Manager on Apr 11, 2023
Estimada Ella,Gracias por compartirnos tus comentarios acerca de tu estancia, trabajaremos en nuestros puntos a mejorar para brindarte un mejor servicio en tu proxima estancia. Saludos.

4/10 Poor

Hector

Stayed 2 nights in Mar 2023
Response from Jean Arrazola //Front Office Manager on Apr 11, 2023
Estimado Hector,Espero se encuentre muy bien, reciba un cordial saludo. Lamento que su estancia no haya sido lo que esperaba, nos gustaría saber cuál fue el inconveniente que tuvo en su estancia, para así poder trabajar en ello y mejorar. Espero que nos de otra oportunidad de hospedarse nuevamente con nosotros, le garantizo que se llevara un mejor sabor de boca.Le deseo un excelente inicio de semana.Saludos cordiales.

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located next to the Piel market. It is family friendly and the staff are amazing! We love James! All the front desk staff is amazing. We remember James the best as he is so friendly and smiles all the time. Thank you James for making our stay great!
Stayed 2 nights in Feb 2023
Response from Jean Arrazola //Front Office Manager on Feb 28, 2023
Dear Laura,Agradecemos tu retroalimentación de tu experiencia Hampton, nos complace en leer que cumplimos con nuestra misión "Hacer una estancia segura, limpia y placentera". Sus comentarios serán posteados, ya que nos motivan e impulsan a seguir en este camino de mejora continua y son nuestra motivación para seguir adelante juntos! Que tenga un excelente inicio de semana, los esperamos pronto! Saludos cordiales,

10/10 Excellent

Robert

Stayed 1 night in Feb 2023
Response from General Manager. on Feb 20, 2023
Thank you for your valuation and for referring us to this city's future travelers. Thank you for choosing Hampton by Hilton León.

10/10 Excellent

jessica, chicago

Stayed 2 nights in Feb 2023
Response from Gerencia General. on Mar 8, 2023
Gracias por su valoración y por recomendarnos con futuros viajeros en esta ciudad.Gracias por su confianza en Hampton by Hilton León.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff, the breakfast was great!
Stayed 1 night in Feb 2023
Response from Jean Arrazola //Front Office Manager on Feb 16, 2023
Dear Victor,We appreciate your feedback on your Hampton experience, we are pleased to read that we fulfill our mission "Making a safe, clean and pleasant stay". Have a great start to the week, we look forward to seeing you soon! Regards,

10/10 Excellent

Valeria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, loved the breakfast
Stayed 2 nights in Dec 2022
Response from General Manager. on Feb 3, 2023
Thank you for your choosing us and for referring us to upcoming travelers to this city.Thank you for choosing Hampton by Hilton Leon.

10/10 Excellent

TEOFILO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel! Lo recomiendo.. el desayuno podria estar mejor…
Stayed 1 night in Jan 2023
Response from Jean Arrazola //Front Office Manager on Jan 16, 2023
Estimado Teofilo,Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

4/10 Poor

Juan, Guadalajara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mala actitud de front desk. No nos ayudaron con las maletas al entrar ni nos dieron ninguna instrucción de estacionamiento o desayuno.
Stayed 1 night in Dec 2022
Response from Jean Arrazola (Front Office Manager) on Dec 12, 2022
Estimado Juan,Esperando se encuentren muy bien, reciban un cordial saludo. Agradecemos el tiempo que tomas en calificar nuestro servicio, para nosotros lo más importante es la satisfacción total de nuestros visitantes; le ofrezco una sincera disculpa por los inconvenientes que haya tenido en su estancia con nosotros.Saludos.

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2022
Response from Jean Arrazola (Front Office Manager) on Dec 7, 2022
Estimado Mario,We appreciate your feedback on your Hampton experience, we are pleased to read that we fulfill our mission "Making a safe, clean and pleasant stay". Have a great start to the week, we look forward to seeing you soon! Regards,

8/10 Good

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fontbdesk be more help
Stayed 3 nights in Nov 2022
Response from Jean Arrazola (Front Office Manager) on Dec 7, 2022
Estimado Luis,We appreciate your feedback on your Hampton experience, we are pleased to read that we fulfill our mission "Making a safe, clean and pleasant stay". Have a great start to the week, we look forward to seeing you soon! Regards,

2/10 Terrible

Paul

Stayed 2 nights in Nov 2022
Response from Jean Arrazola (Front Office Manager) on Dec 7, 2022
Estimado Paul, Le agradecemos mucho su valoración hacia nuesro servicio e instalaciones. Seguiremos trabajando para poder brindar un mejor servicio a todos nuestros comensales. Saludos.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2022
Response from Jean Arrazola / Front Desk Manager on Oct 31, 2022
Estimado Santiago,Agradecemos tu valoración y comentarios hacia nuestro servicio e instalaciones. Seguiremos trabajando para seguir brindando un servicio de calidad. "Hacerte feliz nos hace felices". Saludos.

8/10 Good

Leonardo

Stayed 1 night in Oct 2022
Response from Jean Arrazola / Front Desk Manager on Oct 31, 2022
Estimado Leonardo,Agradecemos tu valoración y comentarios hacia nuestro servicio e instalaciones. Seguiremos trabajando para seguir brindando un servicio de calidad. "Hacerte feliz nos hace felices". Saludos

4/10 Poor

Victor

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Walls in the room were dirty and the room was not what I expected
Stayed 3 nights in Sep 2022
Response from Jean Arrazola / Front Desk Manager on Oct 10, 2022
Dear Victor,Hoping you are very well, receive a cordial greeting. We appreciate the time you take to qualify our service, for us the most important thing is the total satisfaction of our visitors; I offer you a sincere apology for the inconvenience you have had during your stay with us.Regards.

10/10 Excellent

patricia, Downey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean close to everything
Stayed 2 nights in Sep 2022
Response from Gerencia General. on Oct 3, 2022
Apreciamos su valoracion y el que nos recomiende como opcion de hospedaje para futuras visitas a esta ciudad.Gracias por su confianza en Hotel Hampton Inn by Hilton León.

2/10 Terrible

Ruben

Stayed 1 night in Jun 2022

10/10 Excellent

Manny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Jean Arrazola (Front Office Manager) on Sep 12, 2022
Estimado Manny,Agradecemos mucho su valoración y comentarios acerca de nuestro servicio e instalaciones. Lo esperamos pronto de vuelta. Saludos.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall was an outstanding experience The property is well located, near to walking distance to everything in downtown I HIGHLY RECOMMEND THIS HOTEL
Stayed 1 night in Sep 2022
Response from Jean Arrazola / Front Desk Manager on Sep 6, 2022
Dear Francisco,We appreciate your feedback on your Hampton experience, we are pleased to read that we fulfill our mission "Making a safe, clean and pleasant stay". Have a great start to the week, we look forward to seeing you soon! Regards,