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Reviews of Hyatt Centric Campestre Leon

3 out of 5
Hyatt Centric Campestre Leon
Blvd Paseo De Los Insurgentes 3360, Col. San José de las Piletas, León, GTO

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 574 reviews" "
Rating 8 - Good. 112 out of 574 reviews" "
Rating 6 - Okay. 40 out of 574 reviews" "
Rating 4 - Poor. 27 out of 574 reviews" "
Rating 2 - Terrible. 37 out of 574 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved it
Stayed 1 night in Apr 2024
Response from Director on Apr 30, 2024
Thank you very much for your commentHave a great week!!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Big room! Friendly staff and helpful,
Stayed 1 night in Apr 2024
Response from Director on Apr 30, 2024
Thank you very much for your commentHave a great week!!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director on Apr 16, 2024
Muy buen día:Esperamos que haya tenido un buen regreso a casa, agradecemos su valiosa calificación y le deseamos tenga un excelente díaHasta la próxima!!!

4/10 Poor

Andres Guillermo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nos encanta ir a este hotel pero esta vez nos MAL. 1. Había un equipo de fútbol hospedado y estaba lleno de gente afuera y en en lobby. 2. El servicio se recepción de mala calidad, poco hospitalarios y demorado para solucionar problemas. 3. La cafetera de la habitación descompuesta y se tardaron mucho en cambiarla. 4. La regadera no tenía la presión que normalmente tiene y lo peor es que estaba tapado el desagüe. Se inundaba con un baño corto porque el agua no podía fluir. Se ve q hace falta mantenimiento al hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Enrique

Traveled with family
Todo excelente!
Stayed 1 night in Jan 2024

2/10 Terrible

Agustin

Business traveler
Stay if you like having hot rooms
Let me tell you, I really, really want to like this place. The only reason why I'm giving it two stars instead of zero stars is because the staff is absolutely amazing. I can't stress, how polite, helpful, and concerned they were while I had my six nights stay in Leon, the rooms are quite nice spacious and I love the way the bathroom set up. Now here's the problem, in the six nights that we stayed there we moved rooms four times, because there was a lack of air-conditioning in each room. As a matter fact, when we turn the air-conditioning on the heat actually went up by 2°. After they tried to fix it, a little bit of air come on and then it would dissipate. Like I said, we moved rooms four times and six days so as you could imagine, it was very annoying. Again, I can't stress that the food was excellent and the hotel restaurants, the service from the front desk, and from the restaurant help were amazing.if my review was based on that, I would give them eight out of five stars. But unfortunately, the whole lack of AC was not good, especially for the price.
Stayed 2 nights in Jan 2024

10/10 Excellent

RODRIGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from RR on Jan 12, 2024
Gracias por preferirnos, los esperamos pronto en Hyatt

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from RR on Jan 10, 2024
Gracias por preferirnos, los esperamos pronto en Hyatt

10/10 Excellent

Harinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, modern, good rooms, nice area. Starbucks in front, great balconies.
Stayed 1 night in Dec 2023
Response from RR on Dec 13, 2023
Thanks , We hope to see you soonRegards

2/10 Terrible

Miguel A

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RR on Dec 15, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RR on Nov 20, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from RR on Nov 7, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have my check in ready and still charged me
Stayed 1 night in Nov 2023
Response from RR on Nov 6, 2023
We are very sorry for the inconvenience during your stay, we have taken the appropriate measures. We hope to have the opportunity to receive you soon

8/10 Good

Jessica Hortencia

Stayed 2 nights in Oct 2023
Response from RR on Nov 6, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

10/10 Excellent

ARIANNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and spacious rooms
Stayed 1 night in Oct 2023
Response from RR on Oct 8, 2023
Gracias oor preferirnos, los esperamos pronto en Hyatt

8/10 Good

Karla

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from RR on Oct 7, 2023
Gracias por preferirnos, los esperamos pronto en esta su casa

8/10 Good

Luis

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a great hotel and the service is awesome. Unfortunately, when we arrived to the room we found out that the glasses in the room were dirty. We found out that they do not display all the information oye of rooms they have to offer on Expedia, like rooms with hot tub and terrace. In the other hand, they are very strict with late checkout options. We requested the checkout at 13:00 instead of 12:00 as it is established and they only gave us 12:30 as option with. O extra fee. If they could be a little more flexible will be very appreciated.
Stayed 2 nights in Sep 2023
Response from RR on Oct 2, 2023
We appreciate your comments, we are working on them. We hope to see you soon, thank you for your preference

8/10 Good

Jaime

Stayed 2 nights in Sep 2023
Response from rr on Oct 26, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

6/10 Okay

Vidal, bonita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had some situation at room 820: 1. phone did not work, there was no way to order suite service. 2. Room was not cleaned on August 27th, despite we ask for the service, at 9:00 pm they send maids to clean the room. 3. No safety on room. 4. Shampoo and conditioner very low quality, and very tiny. 5. Dirty Balcony
Stayed 2 nights in Sep 2023
Response from RR on Sep 29, 2023
We are very sorry for the incidents that occurred during your stay, we are working on them. We hope to have the opportunity to serve you soon. Regards

10/10 Excellent

Julian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent. Nice property and very polite staff.
Stayed 1 night in Aug 2023
Response from RR on Aug 21, 2023
Thank you for choosing us, we hope to see you soon at HYATT CENTRIC

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Beautiful hotel! Great customer service! I added daily breakfast and was the best hotel breakfast by far with great selections! Rooms were nice, clean and beautiful! The beds were very comfy and with plenty of soft pillows. The restaurant had beautiful outdoor seating, very good cocktails and a great selection of other drinks, food also delicious! Overall Highly recommended!
Outdoor restaurant seating and house mezcal with tamarindo on the rocks
Nachos con arracherra
Outdoor seating
Corajillo
Stayed 4 nights in Aug 2023
Response from RR on Sep 6, 2023
Thank you for your comments, we hope to see you soon at Hyatt

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por todo
Stayed 1 night in Jul 2023
Response from Gerente de Calidad on Jul 28, 2023
A nombre de todo el equipo de Hyatt Centric Campestre León estamos profundamente agradecidos por sus excelentes comentarios, los cuales nos motivan a seguir ofreciendo una excelente calidad en nuestros productos y servicios. Sus comentarios nos ayudarán a mejorar nuestros procedimientos y a enfocarnos en conseguir nuestro propósito superior que es "cuidar de nuestros huéspedes para que sean la mejor versión de sí mismos".

8/10 Good

Omar

Stayed 1 night in Jun 2023
Response from RR on Jun 26, 2023
Agradecemos su preferencia, los esperamos pronto en esta su casa

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service
First time at this hotel, and the location is good. The room was very nice, with an upscale feel. The only issue I had was the AC unit was not wanting to function. I dropped the temperature to the lowest setting but even with that being done; it did not move but 1 degree the whole night. Arrived late due to an event and wish they had some food options around the area or at the hotel. No real options were offered there and had to order via Uber instead. Overall 8.5/10 and would still recommend it.
Stayed 1 night in Jun 2023
Response from RR on Jun 19, 2023
Mary THANKS FOR YOUR COMMENTS, WE ARE TAKING ACTION TO MAKE YOUR NEXT STAY MORE PLEASANT.WE ARE WAITING FOR YOU SOON IN THIS HYATT CENTRIC HOME

8/10 Good

Chemaya

Stayed 1 night in May 2023
Response from RR on Jun 2, 2023
Gracias por preferirnos, los esperamos pronto en esta su casa HYATT CENTRIC

10/10 Excellent

Luis Felipe

Stayed 5 nights in May 2023
Response from RR on May 31, 2023
Gracias por preferirnos, los esperamos pronto en esta su casa HYATT CENTRIC

10/10 Excellent

Berthlind

Stayed 1 night in May 2023
Response from RR on May 29, 2023
Gracias por preferirnos, los esperamos pronto en HYAT

10/10 Excellent

Berthlind

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the employees were fantastic, friendly and super helpful! The bartenders, waitstaff, literally everyone was so friendly! Best hotel I’ve stayed at hands down!
Stayed 5 nights in May 2023
Response from RR on May 7, 2023
Thank for your comments, We hope to see you soon Regards

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Well located
Stayed 2 nights in May 2023
Response from RR on May 5, 2023
Thanks for your comments, We hope to see you soonRegards

10/10 Excellent

agustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from RR on Mar 19, 2023
Gracias por preferirnos, esperamos verlos pronto en esta su casa

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good stay, the hotel is quite new and still needs some tiny improvements but definitely coming back if I’m back in leon
Stayed 4 nights in Feb 2023
Response from calidad on Feb 24, 2023
Gracias por sus comentarios esperemos verlo pronto en esta su casa Me reitero a sus ordenes Fernando Santillán Gerente de Calidad

10/10 Excellent

Ivan

Stayed 1 night in Feb 2023
Response from RR on Nov 6, 2023
Gracias por preferirnos, los esperamos pronto en Hyatt

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Response from RR on Jan 25, 2023
Thanks for your comments,

2/10 Terrible

Rose

Stayed 1 night in Jan 2023
Response from rr on Jan 25, 2023
Gracias por preferirnos, los esperamos pronto en HAYTT CENTRIC

10/10 Excellent

Manuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy but it’s a great property.
Stayed 1 night in Dec 2022
Response from RR on Dec 10, 2022
Gracias por preferirnos, lo esperamos pronto en esta su casa Saludos

10/10 Excellent

Suleima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were professional and caring.
Stayed 1 night in Nov 2022
Response from calidad on Nov 25, 2022
Gracias por sus comentarios esperemos verlos pronto en esta su casa Me reitero a sus ordenesFernando Santillán Gerente de Calidad

2/10 Terrible

Vanessa

Stayed 2 nights in Nov 2022

10/10 Excellent

Santiago Net

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Sep 2022
Response from calidad on Oct 17, 2022
gracias por sus comentarios para nosotros es muy importante que su estancia sea memorable Me reitero a sus ordenes Fernando Santillán Gerente de Calidad

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2022
Response from calidad on Oct 3, 2022
Gracias por sus comentarios para nosotros es muy importante que su estancia sea memorable Me reitero a sus ordenes Fernando Santillán Gerente de Calidad

10/10 Excellent

Ernie, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 4 nights in Sep 2022
Response from calidad on Oct 3, 2022
Gracias por sus comentarios para nosotros es muy importante que su estancia sea memorable Me reitero a sus ordenes Fernando Santillán Gerente de Calidad

10/10 Excellent

Jacquiline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2022
Response from RR on Sep 30, 2022
Gracias por preferir esta su casa, los esperamos en HYATT CENTRIC CAMPESTRE LEON

10/10 Excellent

martha judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Sep 2022
Response from RR on Sep 30, 2022
Gracias por preferir esta su casa, HYATT Centric Campestre Leon

4/10 Poor

Sandra

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Calidad on Aug 16, 2022
Muchas gracias por su visita esperemos tenerlo nuevamente con nosotros y brindarle el servicio que se merece Me reitero a sus ordenes

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Calidad on Jul 26, 2022
Agradecemos mucho sus comentarios, esperamos verlo pronto

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and nice
Stayed 1 night in Jul 2022
Response from Calidad on Jul 20, 2022
Muchas gracias por sus comentarios. Esperamos verla pronto.

2/10 Terrible

santiago, San luis potosi

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff did not clean my room.
Stayed 2 nights in Jul 2022
Response from Calidad on Jul 20, 2022
Lamentamos lo sucedido, se estará checandolo con el área responsable.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Calidad on Jul 20, 2022
Agradecemos mucho sus comentarios. Esperamos verlo pronto

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Calidad on Jul 4, 2022
Un gusto que haya disfrutado su estancia.