Exterior

Reviews of Fairfield Inn & Suites by Marriott Atlanta Stonecrest

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 238 out of 596 reviews" "
Rating 8 - Good. 148 out of 596 reviews" "
Rating 6 - Okay. 79 out of 596 reviews" "
Rating 4 - Poor. 49 out of 596 reviews" "
Rating 2 - Terrible. 82 out of 596 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Greg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Your vehicles are not safe outside
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Dear Greg, I sincerely apologize that issues beyond the control of our hotel negatively impacted your stay. We understand how important it is to feel comfortable and safe while traveling and we regret that you did not have the exceptional experience you deserve. Your experience is not indicative of our norm, so I hope you will consider a return visit. Sincerely, Wendy Reed, GM

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Complimentary breakfast was great
Stayed 2 nights in Apr 2024
Response from GM on May 8, 2024
Dear Krystal, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our breakfast and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Wendy Reed, GM

6/10 Okay

Olympia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. We were just disappointed that the pool was out of service. This was the main reason we selected this hotel. As well as the sleeper sofa mattress was so uncomfortable. They may need to be replaced. Other than that the place was very clean and the staff was very friendly.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Olympia, I'm sorry that we disappointed you with the closing of our pool for maintenance. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, Wendy Reed, GM

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 24, 2024
Dear Priscilla, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Wendy Reed, GM

10/10 Excellent

alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear alma, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Wendy Reed, GM

4/10 Poor

Denka, Houston

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Denka, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Wendy Reed, GM

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Jeff, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Wendy Reed, GM

8/10 Good

Miranda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and a safe environment to just chill. I enjoyed that there were restaurants around that was open for late night meals. I didn’t like the fact though that I was charged for King sized bed and got Queen size instead. The customer service rep guy was a little unfriendly but nothing I couldn’t handle. I asked about the matter, because there wasn’t any prior communication of the size change. I also didn’t like that the room I was in was on the first floor and the first room where it felt like it wasn’t much privacy because you walk out the room and then boom you’re in the lobby. I also didn’t like the fact that I had to walk to the second floor just to get ice because the ice machine was broken on the first floor. Other than those issues, it was still a cool place to unwind.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Miranda, Thank you for staying with us. My heartfelt apologies for disappointing you due to your assigned room type and location. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future for a flawless experience. Best, Wendy Reed, GM

10/10 Excellent

Leland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Great location right off of I-20 in the StoneCrest Mall Parking lot. There were over 30 restaurants and dozens of places to shop within walking distance. They even had a bouncy house in the parking lot that our grandkids loved. Loved It!!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Leland, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Wendy Reed, GM

2/10 Terrible

Solomon, Queens

Stayed 3 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Solomon, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Wendy Reed, GM

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Dear Andrea, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Wendy Reed, GM

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service!
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Susan, We are happy to hear from you! Thank you so much for your kind words about the staff and your overall experience. We have a great team dedicated to providing genuine, warm hospitality to everyone who visits us. We appreciate your business and hope to host you again. Best, Wendy Reed, GM

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly !!
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Susan, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Wendy Reed, GM

10/10 Excellent

Shantell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 4 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Shantell, I am glad our hotel provided you with a five-star experience while visiting. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Wendy Reed, GM

10/10 Excellent

Amiera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. I’ve always stayed at this hotel and have never had any issues. Highly recommended.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Amiera, Welcome back! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Wendy Reed, GM

2/10 Terrible

Innocent

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I paid for a king size bed, but I was given a 2 bed room for myself and my wife. The staff on duty made me look like it was my fault because I booked through Expedia. Expedia customer service made things worse. I didn't get a some refund so i paid for more but got less
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Innocent, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Wendy Reed, GM

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Martha, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Wendy Reed, GM

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Ruby, Thank you for awarding the Fairfield Inn & Suites Atlanta Stonecrest a full rating. We're thrilled you had a delightful experience with us. Do visit us again soon! Best, Wendy Reed, GM

10/10 Excellent

Kimberly Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Kimberly Ann, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Wendy Reed, GM

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was thoroughly pleased with the accommodations for the price. The rooms were clean bathrooms as well. I if you are focusing your stay Lithonia this is the perfect location. I didn’t get to enjoy the breakfast sim of my other family did and they enjoyed it. I was able to get free coffee on the way to my 6am flight. It was better than QT.
Stayed 1 night in Jan 2024
Response from GM on Feb 4, 2024
Dear Mindy,Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and value made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon.Best,Wendy ReedGeneral Manager

10/10 Excellent

Reginald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Reginald, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Wendy Reed, GM

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 27, 2024
Dear Dina,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Wendy ReedGeneral Manager

10/10 Excellent

Derrick

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Derrick,Thank you for your time in sharing your kind review, and please visit us again.Best,Wendy ReedGeneral Manager

10/10 Excellent

Ronan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and secure area. Lot’s of options for dining and shopping in the area. Convenient to my work location. Service was great.
Stayed 2 nights in Jan 2024
Response from GM on Jan 20, 2024
Dear Ronan, Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Wendy Reed, GM

4/10 Poor

Donna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
Although I do appreciate the early check in. My parents had to be moved from the first room because the temperature was unbearably hot. The next room had a roach crawling around. I was told management would contact me today, but no one ever did
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Donna,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you and your parents with a better stay.Sincerely,Wendy ReedGeneral Manager

8/10 Good

Rasheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool
The stay was nice. The rooms were very nice and large for my family. Our only issue is that the indoor pool has been closed since October. Our family loves swimming and was looking forward to it. So if you are anticipating swimming I would recommend calling to see if the pool is open first.
Stayed 4 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Rasheena,I'm sorry that we disappointed you with the closing of our pool. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we disappointed your family. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us and we hope to see you again for a flawless experience.Sincerely,Wendy ReedGeneral Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The USB plug didn't work in my room 12 cars were broken into meaning broken windows & cars ransacked for anything worth stealing Fire alarm was going off because people were smoking in their room 2 of the days they barely had hot food they served sausage biscuits in a pack warmed in a microwave and some kind of breakfast biscuit also warmed in a microwave Last day they didn't have coffee cups for coffee
Stayed 4 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Kevin,I am truly sorry to hear that we let you down and that your stay at our Fairfield Inn & Suites was not up to your expectations. Please know that we take your feedback seriously and we are committed to addressing the issues you experienced. We understand how important it is to feel comfortable and valued as a guest, and we regret that we fell short in providing you with the exceptional experience that you deserve. We appreciate your patience and understanding, and we hope that you will give us another chance to exceed your expectations in the future.Sincerely,Wendy ReedGeneral Manager

10/10 Excellent

Kimberly Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets on the bed smell were so fresh. I have never smelled sheets in a hotel like these. That won me over wil definitely be coming back.
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Kimberly Ann,We are thrilled that your room felt fresh and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Wendy ReedGeneral Manager

10/10 Excellent

Yvonne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, willingness of staff to assist at all times and courteous
Stayed 3 nights in Dec 2023
Response from GM on Dec 17, 2023
Dear Yvonne,Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return!Best,Wendy ReedGeneral Manager

8/10 Good

Sylvan

Traveled with partner
Liked: Staff & service
I enjoyed the breakfast but it ends too early
Stayed 3 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Sylvan,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation regarding breakfast. We appreciate both more than you know.Best,Wendy ReedGeneral Manager

10/10 Excellent

Emma Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Emma Lee,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Wendy ReedGeneral Manager

8/10 Good

Brandie

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from GM on Dec 7, 2023
Dear Brandie, Thank you for sharing this positive review, and we welcome you to visit us again anytime! Best, Wendy Reed General Manager

8/10 Good

Barbara

Stayed 3 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Barbara,We are thrilled you had a nice stay. Thank you for the review, and please visit us again.Best,Wendy ReedGeneral Manager

8/10 Good

Priscilla

Stayed 3 nights in Nov 2023
Response from GM on Dec 20, 2023
Dear Priscilla,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Wendy ReedGeneral Manager

6/10 Okay

Sierra

Liked: Staff & service, room comfort
Staff was friendly & very helpful however the room smelled like mildew and you could feel the moisture, the towels smelled weird the location is good
Stayed 3 nights in Nov 2023
Response from GM on Nov 19, 2023
Dear Sierra,We aim to impress, so I'm sorry that your visit was just okay. I regret that your room did not smell fresh. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Wendy ReedGeneral Manager

8/10 Good

SEAMONE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet, clean and staff was polite. Everything was in walking distance. This was my second stay there.
Stayed 2 nights in Oct 2023
Response from GM on Nov 5, 2023
Dear SEAMONE,Welcome back! We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support.Best,Wendy ReedGeneral Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The newness of the location both visits seem as if it was a new hotel
Stayed 2 nights in Oct 2023
Response from GM on Nov 5, 2023
Dear Kelly,I’m so glad you enjoyed our hotel and location! Thank you for your time in reviewing your stay, and we hope to host you again soon.Best,Wendy ReedGeneral Manager

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good. Our room door was hard to Open. We used an elevator that stop working then start working
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Dear William,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant overall. Thank you for taking the time to share your experience. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again.Best,Wendy ReedGeneral Manager

10/10 Excellent

Malika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast cut off time was too early. Can be extended abit later for the late sleepers.
Stayed 5 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear Malika,We are so glad that you enjoyed your stay with us and appreciate your recommendation regarding breakfast. It was our pleasure hosting you and we hope to do so again. Thank you for staying with us.Best,Wendy ReedGeneral Manager

2/10 Terrible

LC

Traveled with partner
The breakfast was the best thing about the stay. The room was not comfortable. The A/C was not working properly. The monitor was blanked out. One could not tell what the temperature was. The shades would not stay up. My vehicle was broken into causing severe damage to the windows and windshield. The bed had one mattress and it was on the floor. I feel I need to be compensated.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear LC,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Fairfield Inn & Suites. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Wendy ReedGeneral Manager

10/10 Excellent

Michelle, Winston Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well Thanks
Stayed 1 night in Oct 2023
Response from GM on Oct 22, 2023
Dear Michelle, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Kenyada Taylor General Manager

10/10 Excellent

Rosamary

Stayed 3 nights in Jun 2023
Response from GM on Nov 10, 2023
Dear Rosamary,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Wendy ReedGeneral Manager

10/10 Excellent

Shantil

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my short stay
Stayed 3 nights in Oct 2023
Response from GM on Oct 5, 2023
Dear Shantil,I am glad our Fairfield Inn & Suites provided you with a five-star experience during your short stay. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Kenyada TaylorGeneral Manager

8/10 Good

SHELLY ANN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property itself is clean however the room was not very clean specifically the shower
Stayed 3 nights in Sep 2023
Response from GM on Oct 3, 2023
Dear SHELLY ANN,While I'm glad that you enjoyed your stay overall, I'm very sorry for any lapses in service you encountered in your bathroom. Please forgive us. We value this feedback, and it helps us to serve our guests better. Thank you for choosing us.Sincerely,Kenyada TaylorGeneral Manager

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love everything
Stayed 1 night in Jul 2023
Response from GM on Oct 3, 2023
Dear Alicia,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Kenyada TaylorGeneral Manager

6/10 Okay

Denija

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay but rude management
The front desk manager Friday afternoon was very rude and had a very nasty attitude towards me and my family she was upset that she was short staffed and took it out on us she was really rude
Stayed 2 nights in Sep 2023
Response from GM on Sep 29, 2023
Dear Denija,I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for the lapse in service. We hope to see you again and we'd love another opportunity to serve you better. Thank you for staying with us.Sincerely,Kenyada TaylorGeneral Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms.
It was a clean hotel with adequate parking no noise and an a friendly staff especially the front desk clerk, Kenya Garret!! She is an absolute joy and very accommodating to all residents. (I know because I saw her interacting with others)so far great stay
Stayed 3 nights in Sep 2023
Response from GM on Sep 27, 2023
Dear Nicole,We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit.Best,Kenyada TaylorGeneral Manager

10/10 Excellent

Loretta

Stayed 2 nights in Sep 2023
Response from GM on Sep 27, 2023
Dear Loretta,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Kenyada TaylorGeneral Manager

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 16, 2023
Dear Alicia,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Kenyada TaylorGeneral Manager

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
Dear Gillian,Thank you for taking the time to share a nice review of your experience with us. We appreciate your support and look forward to serving you again.Best,Kenyada TaylorGeneral Manager