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Reviews of Wingate by Wyndham Longview North

3 out of 5
Wingate by Wyndham Longview North
615 City Center Way, Longview, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 101 reviews" "
Rating 8 - Good. 27 out of 101 reviews" "
Rating 6 - Okay. 11 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ajainna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from . on May 11, 2024
Thank you for sharing your experience.

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from . on May 11, 2024
Thank you for sharing your experience.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around was well kept and it was easy to find.
Stayed 1 night in Apr 2024
Response from Dakota B Front Office Manager on May 2, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Apr 2024
Response from Dakota B Front Office Manager on May 2, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and service
Stayed 5 nights in Apr 2024
Response from Dakota B Front Office Manger on May 2, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Douglas

Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! 💯
Stayed 4 nights in Apr 2024
Response from FD on Apr 27, 2024
Thank you for sharing your experience

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dakota B Front Office Manager on Mar 17, 2024
Thank you for taking the time to share your experience with us. We hope to welcome you back soon!

4/10 Poor

Amy, Pensacola

They slapped on $125 of extra charges to stay there that we didn’t expect. 75 for pets and $50 deposit and the $50 was refundable. Not they we were refunded. It was run down and kind of icky too. Just wasn’t what we paid for that’s for sure. For what we ended up getting charged we could have just went to the Marriott. Which is exactly what we did in the next town.
Stayed 1 night in Feb 2024
Response from Dakota B Front Office Manager. on Feb 29, 2024
Thank you for taking the time to share your experience with us. I'm sorry you were upset about the deposit and pet fee. The deposit is required to protect the hotel from damages to the room. It will be refunded to you. It can take up to 14 business days depending on your financial institution. The 75 non refundable pet fee covers any damages to the room due to the pet as well as the extra cleaning required to ensure there are no pet allergens in the room. We hope to welcome you back soon.

2/10 Terrible

Robyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Issues
Stayed 1 night in Feb 2024
Response from Dakota B Front Office Manager on Feb 29, 2024
Thank you for taking the time to share your experience with us. I'm sorry you experienced an issue during your stay. We hope you allow us to better serve you in the future.

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly
Stayed 2 nights in Feb 2024
Response from Dakota B Front Office Manager. on Feb 20, 2024
Thank you for taking the time to share your experience with us. We hope to welcome your back soon!

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, amenities
We stayed two nights on our road trip. The entrance is hard to find. Not marked at all. We turned in multiple entrances to realize we couldn’t get to the hotel. I tried asking the first desk about it and I was shrugged off. The first time we stayed there were no napkins or butter for breakfast. The food is very minimal. Indoor pool was extremely comfortable but the chemical smell in the room was very intense. Overall good stay for what we payed for the room.
Stayed 1 night in Feb 2024
Response from Dakota B Front Office Manager on Feb 11, 2024
Thank you for taking the time to share your experience with us. I apologize for the difficulty you had finding our hotel.We hope to welcome you back soon!

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dakota B Front Office Manager on Feb 11, 2024
Thank you for sharing your experience with us.We hope to welcome you back soon.

8/10 Good

Lashon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Dakota Front Office Manager on Feb 4, 2024
Thank you for taking the time to share your experience with us! We hope to welcome you back soon.

10/10 Excellent

Laura

Traveled with group, Traveled with family
It was fine
Stayed 2 nights in Jan 2024
Response from Dakota B Front Office Manager on Jan 29, 2024
Thank you for taking the time to share your experience with us.We hope to welcome you back soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dakota Front Office Manager on Feb 4, 2024
Thank you for taking the time to share your experience with us! We hope to welcome you back soon.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. The room was very clean.
Stayed 2 nights in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Hi Regina,Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay! We look forward to welcoming you back soon!

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for sharing your experience with us.

8/10 Good

Shonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't take the room near the pool.
Stayed 2 nights in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Hi Shonda,Thank you for sharing your experience with us. i'm sorry you did not like the location of your room. We hope to welcome you back soon!

10/10 Excellent

Randy

Stayed 1 night in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for your review! We hope to welcome you back soon!

8/10 Good

Basil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay! We look forward to welcoming you back soon!

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property after getting stranded in the recent ice storm while traveling. The GPS will try to take you to the hotel from the main highway, but you need to go to the adjacent hotel, Hawthorne, and go through that lot to get to the hotel. The furniture was a little worn and outdated but the mattresses and pillows were the best I’ve ever slept on. Room was pretty clean, the carpet is a little old and dingy but didn’t feel gross or dirty. The breakfast was okay but not amazing, though they were likely limited due to the weather conditions. Overall it was lifesaving and a great stay to get us out of the weather. Daughter loved the indoor pool and I loved the gym.
Stayed 1 night in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay and we were able to welcome you in from the storm. Im glad to hear you daughter had a great time. We look forward to welcoming you back soon!

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay! We look forward to welcoming you back soon!

8/10 Good

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dakota B Front Office Manager on Jan 26, 2024
Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay! We look forward to welcoming you back soon!

6/10 Okay

Nicholas

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok, but not great. Loud, but staff is nice.
When's we arrived out took 10 minutes for anyone to find the front desk person. They allow dogs which can be loud and keep you awake at night with constant barking. WiFi does not work often, and TV is WiFi based, so the TV item doesn't work. They ran out juice and waffles batter 30 minutes before breakfast ended. Staff was very nice.
Stayed 1 night in Dec 2023
Response from Dakota B, Front Office Manager on Jan 4, 2024
Good evening Nicholas,I apologize your stay was not up to wingate standard, I will share your comments with our team. We hope to better serve you in the future.

6/10 Okay

zondra

Stayed 1 night in Dec 2023
Response from Wingate by Wyndham Longview North on Dec 23, 2023
Thank you for your valuable feedback.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Access to property was difficult to recognize. I had to go through 3 parking lots before I came to entrance.
Stayed 1 night in Dec 2023
Response from Wingate by Wyndham Longview North on Dec 23, 2023
Thank you so much for the positive rating. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

8/10 Good

Desirae

Stayed 2 nights in Oct 2023
Response from Dakota B Front Office Manager on Dec 19, 2023
Hello Desirae,Thank you for sharing your experience with us.I am glad you enjoyed your stay.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was immaculate in how it looked, it was spotless, the staff at the desk was very warm and friendly, the room was wonderful, really spacious and the shower was amazing. The pressure could have been a little better but it was fine. Breakfast was ok, the biscuits were a little hard but everything else was good. Initially we had an issue with the TV not working but they quickly came up and got it working again. Overall a really good experience.
Stayed 1 night in Dec 2023
Response from Dakota B. Front Office Manager on Dec 12, 2023
Hello Roy,Thank you for taking the time to share your experience with us. We are so glad to hear you had a wonderful stay. I am pleased to hear our staff were warm and friendly and the hotel was spotless. I will share your comments with our staff and look forward to welcoming you back in the future!Sincerely,Dakota B. Front Office Manager

6/10 Okay

Tony

Traveled with family
Disliked: Amenities, property conditions & facilities
Internet not working correctly. Pool under maintenance. Meager amount available for breakfast. Only clean room every 3rd day unless requested.
Stayed 3 nights in Dec 2023
Response from Dakota Front Office manager on Dec 6, 2023
Thank you for sharing your experience with us. We are so sorry to hear your stay was not up to standard. We hope you allow us to better serve you in the future.

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Dakota Front Office Manager on Dec 6, 2023
Thank you for your feedback.

8/10 Good

Rocky

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dakota Front Office Manager on Nov 30, 2023
Thank you for taking the time to share your feedback.We hope to welcome you back in the future.Sinseraly Dakota, Front Office Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean & staff helped with the thermostat. Friendly , polite, and helpful staff members especially maid service and breakfast preparation.
Stayed 1 night in Nov 2023
Response from Dakota Front Office Manager. on Nov 30, 2023
Thank you for sharing your thoughts with us. I am pleased to hear our staff was friendly, polite, and helpful. I will be sure to share your kind words with out staff. We hope to welcome you back in the future. Sincerely Dakota .Front Office Manager.

8/10 Good

Charles

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cleanliness concern
Overall a good experience. Staff met our needs. Breakfast was good. One issue, the room had not been vacuumed in some rime. Corners and behind furniture had not been moved for a while.
Stayed 2 nights in Nov 2023
Response from Wingate by Wyndham Longview North on Nov 19, 2023
Thank you for your valuable feedback

10/10 Excellent

Ken, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wingate by Wyndham Longview North on Nov 19, 2023
Thank you for your valuable feedback

10/10 Excellent

Nancy

Stayed 2 nights in Nov 2023
Response from Wingate by Wyndham Longview North on Nov 19, 2023
Thank you for your valuable feedback

8/10 Good

Jimmy

Liked: Cleanliness, staff & service
This is a good three star hotel property for Longview.
Stayed 2 nights in Nov 2023
Response from Dakota B on Nov 9, 2023
Thank you for your feedback we are glad you enjoyed your stay.

10/10 Excellent

Dianne, Austin

Stayed 1 night in Nov 2023
Response from Dakota B on Nov 9, 2023
Thank you for your feedback.

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. TV didn’t work so we were offered a new room. Shower water pressure wasn’t good. Overall a good experience. For the price of the room, it was worth it. Breakfast area was clean.
Stayed 1 night in Nov 2023
Response from Dakota B on Nov 9, 2023
Thank you for your feedback. We apologize about the tv not working and the low water pressure. We will look into these issues.

4/10 Poor

Derrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay at this hotel again.
This was the dirtiest room that I have ever stayed in. The bathroom was terrible, hair in a washcloth, hair in a towel, hair in the tub and on the outside of the tub, hair on the bathroom counter. The chair for the work desk was dirty as well.
Stayed 1 night in Oct 2023
Response from Wingate by Wyndham Longview North on Nov 1, 2023
We are so sorry you had such experience. We will surely look into this. Thank you for your valuable feedback

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Wingate by Wyndham Longview North on Nov 1, 2023
Thank you for your valuable feedback

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wingate by Wyndham Longview North on Nov 1, 2023
Thank you for your valuable feedback

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
It was good. The only thing I can complain about is we didn’t get the room cleaned and we were there 5 nights. The breakfast also could have been better.
Stayed 5 nights in Oct 2023
Response from Wingate by Wyndham Longview North on Nov 1, 2023
Thank you for your valuable feedback

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very friendly and ron was nice
Stayed 1 night in Oct 2023
Response from Wingate by Wyndham Longview North on Oct 18, 2023
Thank you for your valuable feedback

10/10 Excellent

Lieselotte, Nacogdoches

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice clean room Hard to find drive way to hotel
Stayed 1 night in Oct 2023
Response from Wingate by Wyndham Longview North on Oct 18, 2023
Thank you for your valuable feedback

10/10 Excellent

Richard

Stayed 5 nights in Sep 2023
Response from Wingate by Wyndham Longview North on Oct 18, 2023
Thank you for your valuable feedback

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Clarion pointe Marshall on Oct 4, 2023
Thank you for your valuable feedback

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Clarion pointe Marshall on Sep 24, 2023
Thank you for your valuable feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Clarion pointe Marshall on Sep 24, 2023
Thank you for your valuable feedback