The rooms were extremely comfortable and generally very clean. The check-in staff were cheerful, knowledgeable and helpful. The dining staff were on the slow side and struggled to get orders correct. It seems that the standards for service in the dining room are not as high as elsewhere. Food was good but often took a long time to arrive. In addition, the dining hours were not observed (e.g., breakfast only started one day at the stated 6 am time, the rest of the time, they opened up somewhere around 7–7:30.
There were some mechanical problems the week that we were there. The lifts were not working properly and that was a challenge for a 20-story building.