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Reviews of Salles Hotel Marina Portals

4 out of 5
Salles Hotel Marina Portals
Ctra. d'Andratx s/n, Km. 10, Portals Nous, Calvia, Mallorca

Reviews

8.4

Very Good

Rating 10 - Excellent. 260 out of 693 reviews" "
Rating 8 - Good. 317 out of 693 reviews" "
Rating 6 - Okay. 78 out of 693 reviews" "
Rating 4 - Poor. 30 out of 693 reviews" "
Rating 2 - Terrible. 8 out of 693 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonella

Traveled with family
Liked: Amenities
Absolutely loved it here. Will definitely be back again. The staff were just amazing. Thank you to them all.
Stayed 6 nights in Apr 2024
Response from Fulgencio Panduro on Apr 15, 2024
Dear Antonella,Thank you so much for your excellent review and we hope to see youi back again very soon.Best regards.Fulgencio Panduro.Front Office Manager.

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Fulgencio Panduro on Dec 5, 2023
Dear Anthony,Thank you for your positive feedback and we hope to see you back again soon.Very best regards.Fulgencio Panduro.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Stayed 5 nights in Oct 2023
Response from Fulgencio Panduro on Dec 5, 2023
Dear Kevin,Thank you so much for your very nice review and we hope to see you back again soon.Best regards.Fulgencio Panduro.Front Office Manager.

8/10 Good

Caroline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

katharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, clean and bright. Excellent breakfast choices.
Stayed 6 nights in Sep 2023

8/10 Good

Pooya, Toronto

Traveled with family
Liked: Cleanliness, staff & service
location was great, close to the city of Palma but not too noisy or traffic. our room was spacious, with a lovely balcony, but The hotel furniture and decor were dated and needed a good update. the swimming pool area and outside were looking good, and breakfast was amazing. Parking of 8 euro a night was great, the Pizza place right on the other side of the street was the best.
Stayed 2 nights in Jun 2023
Response from Fulgencio Panduro on Jul 6, 2023
Dear Pooya,Thank you for your nice review and we hope to see you back again soon.Very best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

ANDREW

Stayed 3 nights in Jun 2023
Response from Fulgencio Panduro on Jul 5, 2023
Dear Andrew,Thank you so much for your fantastic score and we hope to see you back again soon.Very best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Sina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, quiet area, great breakfast
Stayed 4 nights in Jun 2023
Response from Fulgencio Panduro on Jun 22, 2023
Dear Sina,Thank you so much for your excellent review and we hope to see you back again soon.Best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Eleri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice spa area where kids could also go between 2-3 which was handy. Nice breakfast with a good choice. Room was also very spacious and clean. Supermarket and restaurants and the area was quiet and peaceful.
Stayed 3 nights in Apr 2023
Response from Fulgencio Panduro on Apr 10, 2023
Dear Eleri,Thank you so much for your wonderful review and we hope to see you back again soon.Very best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Lisa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a fabulous stay here, staff are wonderful, breakfast was excellent, the location and the buses were just perfect, can’t wait to return
Stayed 3 nights in Mar 2023
Response from Fulgencio Panduro on Apr 5, 2023
Dear Lisa,Thank you so much for your wonderful review and we hope to see you back again very soon.Best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022
Response from Fulgencio Panduro on Jan 8, 2023
Dear Gareth,Thank you so much for your amazing score and we hope to see you back again soon.Very best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

dianna

Stayed 1 night in Oct 2022
Response from Fulgencio Panduro on Oct 20, 2022
Dear Dianna,Thank you so much for your amazing score and we hope to see you back again soon.Best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Gus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Superb spa. Wouldn’t expect such a decent one in a hotel but it was amazing.
Stayed 4 nights in Oct 2022
Response from Fulgencio Panduro on Oct 20, 2022
Dear Gus,Thank you so much for your fantastic review and we hope to see you back again soon.Best regards.Fulgencio Panduro.Front Office Manager.

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Fulgencio Panduro on Sep 28, 2022
Dear Raymond,Thank you for your excellent score and we hope to see you back again soon.Very best regards.Fulgencio Panduro.Front Office Manager.

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quality Break Once Again
Stayed 6 nights in Aug 2022
Response from Fulgencio Panduro on Aug 28, 2022
Dear Gareth,Thank you so much for your fantastic review and we hope to see you back again soon.Best regards.Fulgencio Panduro.Front Office Manager.

8/10 Good

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality From Start To Finish
Stayed 4 nights in Aug 2022
Response from Fulgencio Panduro on Aug 14, 2022
Dear Gareth, Thank you so much for your excellent review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

6/10 Okay

Jasvir

Traveled with family
Liked: Amenities
Elements of our holiday were disappointing. We were out for our daughters 21st birthday with our 20 year old son. Our family room booking was not really a family room as it was made up by using the lounge sofa into a sofa bed, despite our request for a double and 2 singles (as advertised). The Swimming pool, reception, dining/breakfast hall and SPA areas were nice (and as you'd expect from a 4 star hotel). The room however was disappointing in terms of size, air con not great (too cold despite placing on lowest settings), tea/coffee facilities not replenished, being requested to pay for ice when required and a small infestation of ants near the fridge. The general decor is also a little dated with woodchip style painted walls. The beach near the hotel is relatively small with little shaded areas, so you will need to be really early or need a parasol if you need some shade. Although there are some restaurants around the hotel, there is limited choice and are overpriced. There is much, much more variety, buzz, shops and a better beach about 4km down the road in Palma Nova. We went there for dining every evening by taxi and it still was more cost effective and you were able to have lovey walks along the promenade which isn't available in Portals Nous.
Stayed 6 nights in Jul 2022
Response from Fulgencio Panduro on Aug 2, 2022
Dear Jasvir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again soon. Very best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2022
Response from Fulgencio Panduro on Aug 2, 2022
Dear Leslie, Thank you for your positive feedback and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a three night stay with my daughter. Whilst the communal areas are quite dated in decor and furnishings, the hotel is immaculate and very clean. The bedrooms are more modern if a little small. Good hot shower. Very friendly and professional reception staff. Pool area and gardens clean and tidy.
Stayed 3 nights in Jul 2022
Response from Fulgencio Panduro on Aug 1, 2022
Dear Karen, Thank you so much for your nice review and we hope to see you back again soon. Very best regards. Fulgencio Panduro. Front Office Manager.

4/10 Poor

JANET

Traveled with group
Disliked: Property conditions & facilities, room comfort
very dated hotel. The decor is like late 70'S
Stayed 3 nights in Jul 2022
Response from Fulgencio Panduro on Jul 16, 2022
Dear Janet, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Very best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Fulgencio Panduro on Feb 25, 2022
Dear Julia, Thank you for the amazing score and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
We had a pleasant stay and we’re happy there was so much to do for children but also the spa for adults. We have used the indoor swimming pool a lot and it was wonderfully heated! The staff was always kind and welcoming both at reception and dining room where we had good meals. There are details that show the place is oldish and could do with renovation but all in all it was a great experience
Stayed 4 nights in Feb 2022
Response from Fulgencio Panduro on Feb 25, 2022
Dear Guest, Thank you so much for your very nice review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portals Break
A great hotel. stay clean rooms and public areas.since my last stay i can say the food in the dinig room has also improved.
Stayed 5 nights in Oct 2021
Response from Fulgencio Panduro on Nov 3, 2021
DearGareth, Thank you so much for your amazing review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Fulgencio Panduro on Oct 18, 2021
Dear Stuart, Thank you for your positive score and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean staff were very helpful and Plenty of hand sanitation
Stayed 5 nights in Sep 2021
Response from Fulgencio Panduro on Sep 18, 2021
Dear Richard, Thank you so much for your positive feedback and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

2/10 Terrible

Anders

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go there
Family of 4 placed in corridor With multiple stairs. Beds like rock. Service - not present. Pricing- overrated. Sound - terrible.. could hear every sound of neighbours…. All in all a disaster of an hotel.
Stayed 5 nights in Aug 2021
Response from Fulgencio Panduro on Aug 12, 2021
Dear Anders, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Fulgencio Panduro on May 18, 2021
Dear Guest, Thank you for your positive score and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little touch of luxury
Staff were helpful and welcoming and the rooms were well furnished and spacious. Breakfast was excellent and the hotel was central to local amenities. I'd stay there again at the drop of a hat.
Stayed 5 nights in Nov 2020
Response from Fulgencio Panduro on Nov 8, 2020
Dear Susan, Thank you so much for your amazing review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a warm welcome
Always a warm welcome, great breakfast, central location, good spa facilities
Stayed 3 nights in Oct 2020
Response from Fulgencio Panduro on Oct 18, 2020
Dear Susan, Thank you so much for your wonderful review and we hope to see you back again very soon. Best regards. Fulgencio Panduro. Front Office Manager

8/10 Good

Verified traveler

Stayed 7 nights in Jul 2020
Response from Fulgencio Panduro on Jul 19, 2020
Dear Guest, Thank you so much for your positive score and we hope to see you again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We have stayed in this hotel maybe 6 or 7 times in the past, always as a couple but this time we were joined by family. We find the hotel to be clean, comfortable and welcoming and the rooms & bathrooms a good size. It's always a bit tricky when recommending a favourite place to family members, 'what if they don't like it!' scenario - we shouldn't have worried, they loved it - even the teenagers. The hotel is well placed for walking to local restaurants in the evening or the port, and it's cheap and easy to get a taxi if you need to. We'll be back next February if not before
Stayed 5 nights in Feb 2020
Response from fulgencio panduro on Mar 11, 2020
Dear Kerry, Thank you so much for your lovely review and we hope to see you back again with us very soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from fulgencio panduro on Dec 22, 2019
Dear Beverley, Thank you for your excellent score and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent stay.
Really nice hotel, with amazing breakfast. Sadly I didn’t have a chance to enjoy the spa. The views from the balcony were nice and room was very clean. I only have three small complaints. 1. No iron or ironing board in room, the gentleman said I have to go to 5th floor to iron. 2. No wine opener, only bottle opener in rooms. I asked for a wine opener and the gentleman at the front desk said he had one but I had to go back downstairs to pick it up. 3. The bar inside the hotel closes at 12am, there’s also no vending machines. So if you get back late and your hungry or want a drink, you’re out of luck. They had nothing to offer after 12am, and all outside stores were also closed.
Stayed 2 nights in Nov 2019
Response from Fulgencio Panduro on Dec 7, 2019
Dear Omar, Thank you for sharing your feedback and we hope to see you back again with us soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Stuart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from fulgencio panduro on Nov 22, 2019
Dear Stuart, Thank you for sharing your feedback and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok but noisy
Hotel ok, the spa was a great benefit but the steam room smelt mouldy. One of the spa showers didn’t work. Bed uncomfortable and pillows not good. No sound proof between floors so could hear everything the family above did. Lots of noise and chairs scraping on floor.
Stayed 5 nights in Oct 2019
Response from fulgencio panduro on Oct 27, 2019
Dear Tracey, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a favourite!
Love this hotel, stayed several times with my family. Love the location and the standard of the accommodation (great family suites, much better than comparable hotels). However on this occasion we found the food not as good as previous stays at both the breakfast buffet and the snack bar... maybe because it’s slightly out of season. We’d also love to see the mini golf renovated!
Stayed 5 nights in Oct 2019
Response from fulgencio panduro on Oct 27, 2019
Dear Claire, Thank you so much for your nice review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from fulgencio panduro on Oct 25, 2019
Dear Guest, Thank you for your wonderful rating and we hope to see you back again soon. Fulgencio Panduro. Front Office Manager.

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay but no recycling!
I really enjoyed our stay, our 3rd visit, disappointing that pool bar was closed, also that coffee not available whilst sat outside until 10.30 am. Also no recycling bins at all, all plastics and cans put in general refuse.
Stayed 3 nights in Oct 2019
Response from fulgencio panduro on Oct 12, 2019
Dear Susan, Thank you so much for sharing your feedback and we hope to see you back again with us. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the hotel. Everything was perfect, right from the facilities, staff, location, food, amenities, etc. special thanks to the front desk - Noelin, lady, you’re awesome! The spa facilities were excellent! I defiantly recommend this hotel.
Stayed 2 nights in Sep 2019
Response from fulgencio panduro on Sep 30, 2019
Dear Guest, Thank you so much for your amazing review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from fulgencio panduro on Sep 28, 2019
Dear Guest, Thank you for your wonderful rating and we hope to see you back again very soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The staff were lovely especially Diana on reception who could do enough for the guests. We were allocated a family room for 2 female friends which worked perfectly as we had a bedroom each. Giving towels to the guests is great as it saves room & weight in our cases. One thing which was slightly annoying was that some people were allowed to have 2 towels each but when we asked we were told we could only have one! The only ither negative was that there was not much in the town of Portals Nous but that’s not the fault of the hotel, of course. We would have liked a couple more bars to go to in the evening.
Stayed 3 nights in Sep 2019
Response from Fulgencio Panduro on Sep 25, 2019
Dear Guest, Thank you for you wonderful review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from fulgencio panduro on Sep 23, 2019
Dear amanda, Thank you take your time to share your feedback and we hope to see you back again with us soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from fulgencio panduro on Sep 13, 2019
Dear Brian, Thank you for your time to share your feedback about your stay and we hope to see you back again with us soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from fulgencio panduro on Sep 12, 2019
Dear Guest, thank you for sharing your feedback and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Staff friendly, efficient. Facilities adequate but dated. We booked a deluxe room - we got room 624. The room was extremely small - we could barely walk around the bed which was also a very small and extremely uncomfortable bed. No drawers, tiny wardrobe which even a mams shirt could not hang without being folded up at the bottom never mind a dress. Booking promised bathrobes and slippers - no bathrobes appeared. Other rooms on our floor were twice the size with bigger beds. You could feel the springs in the mattress when lying in the bed. Not even a mattress topper. Not a deluxe room. Would not stay here again.
Stayed 4 nights in Sep 2019
Response from fulgencio panduro on Sep 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and if you give us a second chance to earn back your trust, I can assure you that we will do our best to give you agreat hotel experience that so many of our guests have grown so fond of. Best regards. Fulgencio Panduro. Front office Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was lovely- clean, staff friendly and breakfast great
Stayed 4 nights in Aug 2019
Response from fulgencio panduro on Sep 7, 2019
Dear Guest, thank you for your amazing review and we hope to see you back again with us very soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 4 nights in Aug 2019
Response from fulgencio panduro on Sep 2, 2019
Dear Guest, Thank you so much for your wonderful score and we hope to see you back again very soon. Best regards. Fulgencio Panduro. Front Office Manager.

8/10 Good

Priti

Liked: Cleanliness, property conditions & facilities
Only good if you are looking to stay at the hotel. The area around does not have much except small beach and the bus frequency to go to Palma is very less
Stayed 2 nights in Aug 2019
Response from Fulgencio Panduro on Aug 30, 2019
Dear Priti, Thank you for your tie to share your feedback and we hope to see you back again with us soon. Best regards. Fulgencio Panduro. Front Office Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff were really helpful and friendly, we stay a couple of times a year and always enjoy our time there
Stayed 7 nights in Aug 2019
Response from Fulgencio Panduro. on Aug 24, 2019
Dear Guest, thank you for your amazing review and we hope to see you back again soon. Best regards. Fulgencio Panduro. Front Office Manager.