Seasonal outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas
Check availability

Reviews of Club Anastasia Hotel

Club Anastasia Hotel
133 Street No: 9, Marmaris, Mugla

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 5 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

7.2/10

Cleanliness

5.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adalaine

Liked: Cleanliness
Stayed 2 nights in Oct 2023

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, amenities
Arrived before check in time but reception very helpful and allowed us to use facilities before actual check in time. Very busy and quite noisy around pool area. Staff very helpful and friendly. Personally music around pool too noisy but younger visitors enjoyed Food at bar and breakfast good choice and good quality. Problem with drink choices which had run down and awaiting delivery. Overall enjoyed our short stay
Stayed 1 night in Aug 2023
Response from Oğuz BOZKURT on Aug 24, 2023
Dear Mr. Ronald,Thank you for your kind review about your holiday experince at Club Anastacia. We will glad to host you again at your next visit to Marmaris.With my kind regards,Oğuz BOZKURT/ Hotel Manager

6/10 Okay

S, Birmingham

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived at club Anastasia , the receptionist told us the WiFi is only available downstairs in the lobby - which is not what it says on most websites. Also they told us we have to pay for AC in living area in our room which was £25 for the week. Also on the website it says the safe is included but when we got there we had to pay £20 for a safe to put our valuables in. We had to tell them to clean our room and they didn’t even come we had to keep reminding them to please supply extra toilet paper and to change the bed sheets. Some of reception staff are so rude and don’t listen to what you have to say . We had to change our bedroom once as the bed was broken. Overall the hotel does not look as it does in pictures. Don’t waste your time. The price is good but they get you to pay for extra things once you are there.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Rude receptionist and manager.
I had booked a room (breakfast included) for three nights from Expedia online. When we arrived the hotel the gentleman at the front desk (Mr. Nuri) told us there was no room available.They gave us a room for two nights at a rate higher than Expedia had arranged. I think that the situation stems from the fact that there was an extreme demand due to the Ramadan Feast Holiday and the hotel administration was opportunistic.
Our customers' reviews highly unreal Our client has arrived at the hotel at 10 p.m. but was not booked on the Expedia system appear , this is not a problem caused by us. We said your reservation not appear on expedia systems but we gave him room by taking a 2 days with gate price and normally expedia price is lower than our gate price of course They reservation appeared in the systems on next day 3 days only room and we paid money back to them with 3 days free breakfast complimentary Our customer satisfaction in the forefront for our hotel , this reviews extremely biased and does not reflect reality.

6/10 Okay

Fuat

Traveled with family
Otelin konumu iyi. Fiyatına göre biraz vasat..
Stayed 2 nights in Aug 2023
Response from Oğuz BOZKURT on Aug 24, 2023
Fuat Bey merhaba,Değerli yorumunuz için teşekkür eder. Marmarisi bir sonraki ziyaretinizde sizleri tekrar ağırlamayı ümit ederiz. Saygılarımla,Oğuz BOZKURT / Otel Müdürü

4/10 Poor

Nathalie

Traveled with family
Animation was so lazy, only did dart, food was not good
Stayed 14 nights in Jul 2022

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Vasat
Odalarda internet yoktu Otopark yoktu Odanın penceresi kapanmiyordu
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2017

10/10 Excellent

Aytaç

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
yorumlarınız için teşekkürler

8/10 Good

Selma

Liked: Cleanliness, property conditions & facilities, room comfort
Çalışanlar laubali ve bilgisiz.
Stayed 1 night in Jul 2017
yorumlarınız için teşekkürler