Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of HOTEL TRAMONTO MAZATLAN

2.5 out of 5
HOTEL TRAMONTO MAZATLAN
504 Av. Playa Gaviotas Las Gaviotas, Mazatlán, Sin.

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 74 reviews" "
Rating 8 - Good. 15 out of 74 reviews" "
Rating 6 - Okay. 10 out of 74 reviews" "
Rating 4 - Poor. 9 out of 74 reviews" "
Rating 2 - Terrible. 8 out of 74 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, Midland

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property with friendly staff.
Stayed 3 nights in Apr 2024
Response from Hotel Tramonto Mazatlan on May 6, 2024
Gracias!! Vuelvan Pronto

2/10 Terrible

Jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.
Stayed 5 nights in Apr 2024

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, amenities
It has a very Nice ocean View as its Few meters from the sea. The room has enough to have a good stay and was clean. The building needs mantenance and elevators are messi, staff was not very friendly with my needs when needing extra towels and prepare extra bed at night.
Stayed 2 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

luis

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I love the ocean view and walking distance of everything rooms are spacious the only thing that made my who stayed feel not welcome due to the extremely bad sewer order I went down to the counter with a concierge. Several times kept sending maintenance I asked if they can relocate me and they said it was impossible due to the high value of customers, so I won one star for this place won’t be staying there again my clothes also Penetrated all my clothing, and couldn’t sleep definitely not quiet there was music playing all night long from Neighbor connected to his Bluetooth. I can hear his phone ring as well through the loud, speaker.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alejandro

Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024

8/10 Good

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.
Stayed 11 nights in Feb 2024

8/10 Good

Rigoberto, woodland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean in safe and convenient area,
Stayed 7 nights in Feb 2024

10/10 Excellent

Margaretha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Hugo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy access
Stayed 3 nights in Jan 2024

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar súper bonito limpio y el personal súper atentos y amables..
Stayed 4 nights in Aug 2023

2/10 Terrible

vanessa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel!
Worst hotel!!!! the service was so bad, the employees are rude!!! the management is terrible. dont waste your money, so expensive and the hotel is so ugly & overpriced its so hot AC doesnt work and elevator brakes down all the time.
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria G

Traveled with partner
Liked: Amenities
I loved this hotel so much that I have reserved it again for September
Stayed 4 nights in Mar 2023

4/10 Poor

Esperanza

Traveled with partner
Disliked: Cleanliness, staff & service
The bed was comfortable, TV did not work. Call service desk but phone line didn’t work. The service was not pleasant or accommodating. No staff available at checkout. Thank goodness I stayed there for one night.
Stayed 1 night in May 2023

2/10 Terrible

Guadalupe

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Never go back to this Hotel. No customer service at all, the room was so tiny, also offering breakfast include???? 😂 without a kitchen or restaurant???
Stayed 3 nights in Feb 2023

10/10 Excellent

Jorge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, very nice and clean, I would definitely stay there again, you can walk to go shopping or eat and the view of the beach and the city is spectacular!! Thank you so much!!
Stayed 5 nights in Feb 2023

8/10 Good

LINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

4/10 Poor

Miguel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property not fully equip or finish in construction

4/10 Poor

Eliud Isai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las instalaciones perfectas, los señores del valet parking, súper amables y serviciales. Pero la atención de los recepcionistas es pésima, no te sacan de un apuro
Stayed 2 nights in May 2024

10/10 Excellent

diana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy nuevo , bonito y todo muy bien. Si volveria
Stayed 4 nights in May 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar y servicio, todo muy bonito
Stayed 2 nights in May 2024

8/10 Good

Génesis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cerca de malecon
Stayed 3 nights in May 2024

8/10 Good

Joel Antonio

Liked: Cleanliness, property conditions & facilities
Muy agusto
Stayed 3 nights in Apr 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo mejorar el servicio del elevador. Es muy tardado

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Habitaciones muy agradables, cómodas y silenciosas, el personal amable. No me gustó el acceso a la playa, y que el elevador no da a basto para los huéspedes, (esto lo justifico en que fui cuando había demasiada gente, en temporada normal, no debe ser problema).
Stayed 4 nights in Apr 2024

8/10 Good

Jimena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No había ropa de cama para el sofá cama y la proporcionada no era apta para lo que se requería
Stayed 4 nights in Apr 2024

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que no me gusto fue el area de estacionamiento, muy descuidado el terreno.
Stayed 3 nights in Mar 2024

8/10 Good

Jazmin

Stayed 2 nights in Mar 2024

4/10 Poor

VIRGINA CAROLINA VILLANUEVA

Traveled with group
Disliked: Staff & service, property conditions & facilities
las habitaciones sin ventanas es horrible
Stayed 2 nights in Mar 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faltan más sombrillas en alberca, más lugar para estacionamiento
Stayed 2 nights in Mar 2024

10/10 Excellent

Adan isael De la Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar!
Stayed 1 night in Mar 2024

10/10 Excellent

nallely, Lerdo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones super comodas, ambiente tranquilo y muy familiar
Stayed 3 nights in Mar 2024

10/10 Excellent

Eliud

Stayed 3 nights in Mar 2024

10/10 Excellent

MAURICIO CORTES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien de primera el hotel
Stayed 1 night in Mar 2024

10/10 Excellent

César

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente! Sigan así!!
Stayed 2 nights in Mar 2024

4/10 Poor

Anayancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el hotel muy buena la ubicación fácil acceso ala playa y ala ciudad excelente
Stayed 3 nights in Feb 2024

10/10 Excellent

Joaquín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria Fernanda

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y el staff muy amables.
10/10 recomendado para cualquier tipo de ocasión si quieren algo muy cómodo y lujoso.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luz Andrea

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Jorge Adrián

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mala atención, no es suficiente el estacionamiento que tienen para los huéspedes tienes que buscarlo en la calle, buenas e instalaciones nuevas.

10/10 Excellent

Zoraida

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel nuevo, tranquilo, limpio. Tiene una playa muy bonita y todo su alrededor lleno de restaurantes y tiendas.
Stayed 4 nights in Nov 2023
Response from Zoraida on Nov 21, 2023
¡Hola Zoraida! Muchas gracias por compartir tu experiencia en Hotel Tramonto Mazatlán. Nos alegra saber que disfrutaste de tu estancia y que nuestro hotel cumplió con tus expectativas. Nos esforzamos por ofrecer un ambiente tranquilo y limpio para nuestros huéspedes, y estamos encantados de saber que lo logramos.Esperamos tener la oportunidad de darte la bienvenida de nuevo en el futuro.

10/10 Excellent

Carlos Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Karla

Stayed 2 nights in Oct 2023

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente nos encantó.
Stayed 1 night in Sep 2023

8/10 Good

Rafa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en excelente ubicación limpio y buenas instalaciones
Stayed 2 nights in Oct 2023

10/10 Excellent

Eglayde Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene muy buena ubicación, las instalaciones muy modernas y buen servicio.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jocelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023