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Reviews of Bluebird Suites near Facebook HQ

4 out of 5
Bluebird Suites near Facebook HQ
3639 Haven Avenue, Menlo Park, CA

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

9.2/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Edwardo

Stayed 2 nights in Dec 2023

6/10 Okay

shelley

Business traveler
Liked: Cleanliness, room comfort
Worst Place Ever
Place was clean, but that is about it. amenites advertized were not accessible, thye double charges us: charges us for the stay as well as what we paid, then accused of stealing a table, leaving "poop" behind, (which we did not do either charges us $400.00 additional cleaning) charges us for a key that was returned, and we were there for less than 4 days...
Stayed 4 nights in Sep 2022
Response from Bluebird Suites on Dec 5, 2022
Shelley, thank you for bringing this matter to our attention. We regret that you had a negative experience and we will use this as an opportunity to improve.

2/10 Terrible

Juany

Stayed 2 nights in May 2022
Response from Bluebird Suites on Sep 2, 2022
Juany, we are sorry to see your low star rating and would like to know some details about your experience. One of our representatives will be in touch with you shortly to discuss any issues that you had during your stay.

8/10 Good

Brian

Stayed 2 nights in Mar 2022
Response from Bluebird Suites on Sep 2, 2022
Brian, thank you for taking the time to provide us with feedback, we look forward to seeing you again in the future.

10/10 Excellent

Vince B.

Liked: Cleanliness
Emergency stay
My mother was transported to Stanford for emergency surgery. I was able to rent this location that was about 9 miles from the hospital. The unit had everything I needed plus some extra. I have a lifted truck which is usually a challenge to park, although I couldn’t use the garage there was plenty open space to park. If available I would rent again
Stayed 5 nights in Jun 2021

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room. Annoying process to check in/out
The room was great, but I’m conflicted if I would stay here again. You need to download an app, then create an account and then follow instructions really carefully in order to gain access into the room. There is a four digit code that you need to enter on the door. Upside: It’s a furnished apartment. Super clean. Comfortable bed. All the bells and whistles. Nice neighborhood. Fast internet. Downside: You need to either take all your trash with you when you check out, or place the garbage can outside the door at a certain time frame during the night. If the garbage can goes missing, you owe $350.... I was confused since they charge you $150 cleaning fee, that they wouldn’t take the trash out for you ??? They give you an extra key, that you need to put into a brown envelope sealed envelope and leave in a little folder behind the door when you leave. I did not love the fact that I had to download an app, then create an account, only to delete the app after my stay. Who knows where all my personal information goes, but I’m sure hotels do the same thing. Looking back, I probably would stay there again, now that I know what to expect. Just know that the process to get through the front door for your first time is pretty annoying, if you can make peace with that, you’re going to have a great day!!
Stayed 1 night in Jan 2020
Response from Bluebird Suites on Sep 2, 2022
Martin, thank you so much for your feedback! We’re glad to hear that you’ve enjoyed your stay at Menlo Park and that you had a pleasant experience. We really appreciate you letting us know what we can improve upon as well. We will notify the head of our department immediately, as we are constantly working with our team to improve our service. We hope to have you stay again and will be reaching out to discuss this matter further.

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Take your own trash out...low end furnishings
This isn’t a hotel and Check-In instructions came late. This should be an air bnb listing. It was close to Facebook; however, they want you to empty your own trash...etc
Stayed 2 nights in Jun 2019
Response from Bluebird Suites on Sep 2, 2022
Terry, thank you for bringing this matter to our attention. We regret that you had a negative experience and we will use this as an opportunity to improve.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay My family was happy thank you
Stayed 2 nights in May 2019
Response from Bluebird Suites on Sep 2, 2022
We are so glad you had a wonderful experience and enjoyed your stay with us. We appreciate you taking the time to provide us with your business, and we hope you have future experiences with us like this one!

10/10 Excellent

Jeff, Sacramento, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we needed. Plenty of room for 5 people and access to a pool and spa. We also enjoyed the video arcade where all games were free!
Stayed 2 nights in Mar 2019
Response from Bluebird Suites on Sep 2, 2022
We are so glad you had a wonderful experience and enjoyed your stay with us. We appreciate you taking the time to provide us with your business, and we hope you have future experiences with us like this one!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too much traffic noise
I was worried about access to the apartment, based on the reviews I saw, but this went very smoothly. I was provided with clear instructions the day before I checked in. The apartment was clean and well presented. I was there for 9 nights, so 1 small bar of soap, 1 small bottle of shampoo and 1 tablet for the dishwasher were not enough. My biggest complaint was the noise. The apartment was at the front of the complex adjacent to Haven Avenue with the 101 freeway beyond and the traffic noise kept me awake at night.
Stayed 9 nights in Mar 2019
Response from Bluebird Suites on Sep 2, 2022
We are glad you had a pleasant experience with us. We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Bluebird Suites on Sep 2, 2022
Thank you for letting us know how your stay was. We are disappointed to hear that your experience was not a positive one. We would like to know more about your stay and what we could do to improve.

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what I expected and No One to help
The check in process is horrible! Was dropped by my Uber in the pouring rain and the instructions fail to give a specific door to enter. Dragged my bags around the entire place trying to find the entrance after scouring through the instructions and reaching out to the contact numbers with NO help. However, I figured it out and the apartment was nice. I would consider it again only because I now know the process and if I was staying for a long period of time.
Stayed 3 nights in Feb 2019
Response from Bluebird Suites on Sep 2, 2022
Matthew, we are so sorry that this happened. We want all of our guests to have the best experience during their stay. We really appreciate you taking the time to tell us what we can improve in. Someone from our team will be in touch with you to speak further, and we hope to host you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Brooke on Feb 28, 2019
Thank you for your recent feedback regarding your stay at Bluebird Suites. Were glad you enjoyed your stay and we would love to host you again! Kind regards, Bluebird Suites

10/10 Excellent

Monica, San Francisco

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! Great location and amazing customer service. My boyfriend and I will definitely be coming back.
Stayed 5 nights in Feb 2019
Response from Brooke on Feb 28, 2019
Hi Monica, Thank you for your recent feedback regarding your stay at Bluebird Suites. We pride ourselves on offering a superior experience and we’re delighted that you agree! We look forward to serving you again in the near future! Warm regards, Bluebird Suites

10/10 Excellent

Younghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족!
호텔처럼 체크인을 하기 쉽진 않았지만 짧게 있는 동안 너무 만족하게 있었습니다.
Stayed 2 nights in Jan 2019
Response from Brooke on Feb 28, 2019
안녕환환, Bluebird Suites에 연락해 주셔서 감사합니다. 우리는 우수한 경험을 제공하는 것에 자부심을 느끼고 당신이 동의하는 것을 기쁘게 생각합니다! 가까운 장래에 다시 여러분을 기다리고 있습니다! 친절한 Bluebird Suites