Fridge, microwave, dishwasher, coffee/tea maker

Reviews of Home2 Suites by Hilton Miami Doral West Airport

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 538 reviews" "
Rating 8 - Good. 125 out of 538 reviews" "
Rating 6 - Okay. 43 out of 538 reviews" "
Rating 4 - Poor. 20 out of 538 reviews" "
Rating 2 - Terrible. 35 out of 538 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and I like that there is a parking lot to park in.
Stayed 4 nights in May 2024
Response from Jenniffer Vinagera on May 13, 2024
Dear Meesha, Thank you for your glowing review! We're thrilled to hear that you enjoyed our parking lot, and you like our property. We're committed to maintaining excellence in every aspect of your stay, and we look forward to hosting you again soon!Best Regards!

10/10 Excellent

Irving

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had plenty of room, it is one of the best we have been on for a family of 5. Location is good, feels like still new, we definitely recommend and will consider staying here again.
Stayed 2 nights in May 2024
Response from Katherine R., Sales Coordinator on May 7, 2024
Dear Irving, Thank you for your feedback! We're thrilled to hear that our spacious room comfortably accommodated your family of five! It's wonderful to know that you found our location convenient as well. Thank you for recommending us and for considering a return stay. We can't wait to welcome you back for another enjoyable experience!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katherine Rivera, Sales Coordinator on May 7, 2024
Dear Jaime, We appreciate your feedback! Thank you for rating your experience with us. If there's anything we can do to improve and ensure a perfect 5 out of 5 next time, please feel free to share your suggestions with us. We hope to welcome you back for an even better stay in the future!

10/10 Excellent

Tabare

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Comfortable and plenty of space
Stayed 2 nights in Apr 2024
Response from Katherine R. Sales Coordinator on May 1, 2024
Dear Tabare, Thank you for your positive feedback! We're delighted to hear that you found our rooms clean, comfortable, and spacious. Providing a welcoming and relaxing environment for our guests is always our top priority. We appreciate you taking the time to share your experience at the Home2 Suites by Hilton Miami Doral West Airport, and we hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Yeannette

Liked: Cleanliness, staff & service, property conditions & facilities
I love the distribution of the room, really nice and comfortable ☺️
Stayed 1 night in Apr 2024
Response from Katherine R., Sales Coordinator on Apr 29, 2024
Dear Yeannette, We're thrilled to hear that you found your room comfortable and enjoyable! Thank you for your kind words. We strive to provide a relaxing and pleasant experience for all our guests. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Terrell Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to shops.
Stayed 2 nights in Apr 2024
Response from Katherine R., Sales Coordinator on Apr 29, 2024
Dear Terrell, Thank you for highlighting our convenient location. We're delighted to know you enjoyed the Home2 Suites by Hilton Miami Doral West Airport. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back soon!

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not properly cleaned. Blood on toilet paper, skin started itching terribly after using towels, had to use medicated soap to treat. Never again!
Stayed 3 nights in Apr 2024
Response from Katherine R., Sales Coordinator on Apr 29, 2024
Dear Kevin, Thank you for taking the time to share about your recent stay. We're deeply sorry for the cleanliness issues you encountered during your stay. This is not our standard, and we're addressing it with our team. We value your feedback and hope to welcome you back for a much-improved experience.

6/10 Okay

Tracia

Liked: Staff & service
Stayed 8 nights in Apr 2024
Response from Katherine Rivera, Sales Coordinator on Apr 24, 2024
Dear Tracia, Thank you for your feedback. We're glad you enjoyed aspects of your stay and apologize for any areas that fell short of your expectations. We hope to welcome you again in the future!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homely rooms. Chose it for my overnight stay because of the fridge and it was close enough to Dolphin Mall. Fotis checked me in and was super nice. Room quiet enough. Bed comfy. Breakfast was great and included eggs. I would stay again. Only reason it didnt get 5 star rating is the shuttle only operates from 9 am to 5 pm!
Stayed 1 night in Apr 2024
Response from Katherine R., Sales Coordinator on May 7, 2024
Dear Michelle, We're thrilled you enjoyed your room and breakfast. It's fantastic to hear that our front desk agent provided excellent service during check-in.! However, we understand your disappointment with the shuttle's operating hours. Your feedback is valuable, and we'll take it into consideration as we strive to enhance our services. Thank you for choosing us, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Katherine R., Sales Coordinator on May 9, 2024
Dear Jonathan, That's fantastic to hear! We're thrilled you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any feedback on how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Valini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious with lovely decor. Everything was great, just one issue i would say is hot water being inconsistent but i would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Katherine Rivera, Sales Coordinator on Apr 24, 2024
Dear Valini, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the spaciousness and decor of your room. Your comfort is our priority, and we apologize for any inconvenience caused by the water temperature. Rest assured, we have looked into this issue to ensure it's addressed for future guests. We're grateful for your understanding and would be delighted to welcome you back for another wonderful stay in the future!

10/10 Excellent

Mrudula

Traveled with family
Liked: Amenities
Great breakfast, tea coffee are always there in lobby! Great and clean property! Friendly staff!
Stayed 3 nights in Apr 2024
Response from Katherine Rivera, Sales Coordinator on Apr 24, 2024
Dear Mrudula, Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast and found our property to be clean and well-maintained. Providing exceptional service is at the core of what we do, and we're glad that you had a positive experience beyond our friendly staff. Your satisfaction is our priority, and we look forward to exceeding your expectations during your next visit. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share. We appreciate your valuable input!

10/10 Excellent

IRA, OSWEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Katherine Rivera, Sales Coordinator on Apr 24, 2024
Dear Ira, We're thrilled to hear you had a fantastic experience during your stay! Thank you for your glowing review and we hope to welcome you back soon.

10/10 Excellent

Janelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay staff was friendly and nice
Stayed 3 nights in Apr 2024

8/10 Good

Termillia

Stayed 3 nights in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room

10/10 Excellent

Paris M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here anytime.
Stayed 4 nights in Mar 2024

10/10 Excellent

Vivienne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless check-in. Dariel was amazing. The process lasted about 3 minutes! It was over in a flash. And Lise at the front desk was so patient, kind and helpful when I had challenges navigating the TV controls. It is conveniently licated close to a Walmart Supercenter
Stayed 1 night in Mar 2024

10/10 Excellent

Zaria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Caixia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sharaz

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Service and facility was excellent. The only hiccup was that my sheets smelt weird on one of the two beds. I am hopin they were changed before my arrival. Definitely could use some improvement in that area as clean sheets nake for a better stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Tatiana

Nice location! Free parking lot, delicious breakfast, especially omelette with veggies. Staff so nice and welcoming!
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Stayed 1 night in Mar 2024

6/10 Okay

Erik, Santo Domingo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition and location
Stayed 1 night in Mar 2024

10/10 Excellent

Norline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

T.

Stayed 1 night in Feb 2024

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

FARAH

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Very clean property however housekeeping is not daily, alot of things had run out at breakfast and bathroom shower had luke warm water only
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Property clean and spacious.
Stayed 1 night in Feb 2024

10/10 Excellent

Jasenia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were very kind and helpful during our stay. We had to travel to Miami so that my daughter could undergo surgery and we found the room to be very accommodating and spacious for our family of six. The complimentary breakfast had a wide variety of options to choose from.
Stayed 3 nights in Feb 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
😎
Stayed 1 night in Feb 2024

2/10 Terrible

Godfrey

Stayed 1 night in Feb 2024

10/10 Excellent

Isaias, Guaynabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ubication in Doral, nice habitation, near great places to eat and dance
Stayed 4 nights in Feb 2024

10/10 Excellent

Jorge

Traveled with family
Stayed 7 nights in Feb 2024

10/10 Excellent

JORGE ENRIQUE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

ravinesh, hayward

Stayed 2 nights in Feb 2024

2/10 Terrible

Jeffrey

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Very delayed check in
After traveling all day and arriving at 4:00 PM at the hotel, we were told our room wasn’t ready because it hadn’t been cleaned. Check-in was supposed to be at 3:00. We waited over an hour with two small children in the lobby with all our luggage. I had to stand in line 3 different times for any updates at all. Rafael, working the front desk, felt no need to apologize or show any kind of empathy for the situation. We finally got a key at 5:00 in the afternoon with no apologies. We were not the only people waiting for a room either. Multiple families were in the same boat. Save yourself the stress and book anywhere else!
Stayed 1 night in Jan 2024

10/10 Excellent

Meaghan

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at several airport area hotels in Miami and this is one of the best. Exceptionally clean (very new facility) with friendly and efficient staff. Easy, well lit parking with convenient access to dining and the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Víctor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option near Doral airport!
We booked this hotel just a few hours before after a long day on the road. It was just what we needed. So spacious, clean, thoughtful decor and a lovely place to recover and repack for the night. There are a lot of options in the area, and I am glad we went with this one.
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!
Booked this last minute when our flight was changed unexpectedly. I am veryyyy picky about cleanliness and this hotel was very clean. Breakfast was great, service was great! No complaints at all!
Stayed 1 night in Jan 2024

10/10 Excellent

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a nice location and really close to shopping areas. the room was clean and lovely.
Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and cute
Stayed 1 night in Jan 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Maria

Horrible experience
I was disappointed with hotel room the carpet smelled like feet and it seemed like cheese gone bad. We also had issue with parking
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Jorge

Stayed 9 nights in Dec 2023