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Reviews of Willing Hotel

3 out of 5
Willing Hotel
Lenina Street 50, Minsk

Reviews

9.2

Wonderful

Rating 10 - Excellent. 60 out of 98 reviews" "
Rating 8 - Good. 33 out of 98 reviews" "
Rating 6 - Okay. 2 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 2 out of 98 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tetiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Мои родители остались довольны всем. Цена и качество соответствует. Рекомендуем
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Maksym

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful location
The reception team is absolutely not use, some of them so arrogant! The hotel is based by railway lines so it’s almost not possible to sleep during the night , asked to change the room however my request was denied!
Stayed 14 nights in Sep 2023

10/10 Excellent

Veniamin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable hotel.
Stayed 2 nights in Sep 2023

4/10 Poor

Liudmila

Stayed 2 nights in Sep 2023

10/10 Excellent

Aliaksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Bac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Great hotel, seems fairly new. Staff are friendly and spoke English. Room is comfortable and hotel is clean. Location is 15 min walk to the centre, I like to walk so for me it’s fine. Yandex is extremely cheap and only 5 mins. The area is thriving with new bars and restaurants. Love staying here. The ladies in the spa were amazing.Tatiana gave me the best face massage ever.
Stayed 5 nights in Feb 2023

10/10 Excellent

Sergejs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again
Very nice and clean hotel with free parking and close to many cafes, complimentary water, rooms are getting cleaned everyday
Stayed 2 nights in Feb 2023
Response from Aleksandra Kilimichenko on Feb 27, 2023
Dear Sergejs!Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back to the Hotel in the near future.Kind regards, Aleksandra Kilimichenko, Deputy Front Office Manager.

10/10 Excellent

Ricardas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😍
Amazing Hotel & friendlly staff
Stayed 3 nights in Jan 2023
Response from Aleksandra Kilimichenko on Feb 27, 2023
Dear Ricardas! Thanks for choosing Willing Hotel and for your feedback. Our team will do our best to predict all your wishes and hope that you will be satisfied with our service. We will be glad to welcome you again. Kind regards, Aleksandra Kilimichenko, Deputy Front Office Manager.

10/10 Excellent

Ivan

Stayed 3 nights in Nov 2022

8/10 Good

Valentina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

IURII

Stayed 1 night in Nov 2022

8/10 Good

Saadat

Stayed 1 night in Oct 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing - clean, modern, excellent service, convenient location - close to the center and a great place for walking along the river
Stayed 1 night in Oct 2022
Response from Aleksandra Kilimichenko, Deputy Front Office Manag on Oct 27, 2022
Dear Ekaterina!Thank you for choosing Willing Hotel and for your feedback! It is great to hear that your experience at our hotel went above and beyond your expectations. We will be happy to welcome you again!Sincerely, Aleksandra Kilimichenko, Deputy Front Office Manager.

10/10 Excellent

Albert Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay. Clean and well maintained. Staff very helpful and spoke good English. Not far from town and next to a gentrified bar street.
Stayed 9 nights in Sep 2022
Response from Aleksandra Kilimichenko, Deputy Front Office Manag on Oct 27, 2022
Dear Albert Otto!Thank you for choosing Willing Hotel and for your feedback! We are sincerely glad that you have positive impressions about the location of our hotel und our stuff.Sincerely hope that the next time you prefer to stay with us. We will be happy to welcome you again!Sincerely, Aleksandra Kilimichenko, Deputy Front Office Manager.

10/10 Excellent

Sergey

Stayed 2 nights in Sep 2022

8/10 Good

Yury

Stayed 1 night in Aug 2022

8/10 Good

Khalid AL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for Money and super clean
Stayed 1 night in Jul 2022
Response from Aleksandra Kilimichenko, Deputy Front Office Manag on Aug 17, 2022
Dear Khalid AL! Thank you for your feedback about Willing Hotel! We are glad to hear that you enjoyed your stay with us and we hope to welcome you back to the Hotel in the near future. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

aleksey

Stayed 9 nights in May 2022

8/10 Good

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Internet is good, staff are generally helpful. Location isn't too far from the centre. Public transport is nearby. Room is far too hot though. No breakfast is included. It was a decent and modern stay.
Stayed 4 nights in Apr 2022

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel !!!
Stayed 2 nights in Apr 2022

10/10 Excellent

JIEHUAN

Stayed 2 nights in Apr 2022

10/10 Excellent

Pasan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Karmand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good hotel in great location and the room is very comfortable and the staff are very nice and kind and friendly
Stayed 1 night in Nov 2021
Response from Darya Zaliyskaya on Nov 11, 2021
Dear Karmand, Thnak you very much for positive reply, we are very happy, that your stay in the hotel was comfortable. We will be gald to see you again! Have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value for money
Stayed 3 nights in Jun 2021
Response from Anna Davydouskaya on Jul 2, 2021
Dear Guest! Thank you for your pleasant review. We are glad that you was satisfied with our hotel and we sincerely hope that in the future we will have an opportunity to welcome you as a guest of our hotel again! Best regards, Anna Davydouskaya, Head of Front Office

8/10 Good

EVGENII

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Anna Davydouskay on Jul 2, 2021
Dear Evgenii! We are very glad to receive such a high score. Thank you for choosing our hotel. We will be waiting for you again! Best regards, Anna Davydouskaya, Head of Front Office

10/10 Excellent

Khuram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Minsk
Excellent hotel in Minsk. Very friendly staff and helpful
Stayed 1 night in Jun 2021
Response from Anna Davydouskaya on Jul 2, 2021
Dear Khuram! Thanks for choosing Willing Hotel and for your feedback. Our team do our best to predict all your wishes and we hope that you was satisfied with our service. We will be glad to welcome you again. Sincerely, Anna Davydouskaya, Head of Front Office

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good receptionist
Stayed 7 nights in Mar 2021
Response from Darya on Mar 31, 2021
Dear Jonathan, good day! Thank you very much for a postitive comments. we are glad to welcome you in our hotel in near future. Darya Zaliyskaya Director of Sales Willing Hotel

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean, comfortable. The only slight issue was that late check out cost almost as much as another night.
Stayed 4 nights in Dec 2020
Response from Anna Davydouskaya, Head of Front Office on Dec 16, 2020
Dear Daniel! Thanks for choosing Willing Hotel and for your feedback. We are sincerely glad that you have positive impressions about our hotel in general, friendly staff, comfort, cleanliness and location. According to the accomodation rules of Willing Hotel, the cost of late check-out is paid in the amount of 50% of the rate, which is valid on that day at the reception. Payment is made in belarusian rubles at the hotel's internal rate. 08.12.2020 the best available rate was 51 dollars per 1 night. We hope during next visit to Minsk you will stay again at Willing Hotel. We will be glad to welcome you again. Sincerely, Anna Davydouskaya, Head of Front Office

8/10 Good

Vladislav

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший вариант в Минске
Все прошло отлично. Отель новый. Персонал приветлив
Stayed 2 nights in Oct 2020
Response from Анна Давыдовская on Oct 19, 2020
Уважаемый Владислав! Благодарим Вас за отзыв о нашем отеле. Нам было приятно узнать, что Вы так высоко оценили комфорт и чистоту номеров, а также команду, которая будет рада узнать, что они смогли произвести на Вас хорошее впечатление и сделать Ваше пребывание в отеле приятным. Искренне надеемся, что и в следующий раз Вы предпочтете остановиться именно у нас. С уважением, Анна Давыдовская, начальник службы бронирования, приема и размещения

8/10 Good

Hassan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Anna Davydouskaya, Head of Front Office on Oct 5, 2020
Dear Hassan! Thanks for choosing Willing Hotel and for your feedback. We are sincerely glad that you have positive impressions about our hotel. We hope during next visit to Minsk you will stay again at Willing Hotel. We will be glad to welcome you again. Sincerely, Anna Davydouskaya, Head of Front Office

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Andrei on Feb 26, 2020
Dear Brian! Thank you for choosing Willing Hotel and for your feedback and sharing with us your experience of staying at Willing Hotel. We sincerely hope that the next time you prefer to stay with us. We will be happy to welcome you again! Sincerely, Andrei Ananich, Head of Front Office

10/10 Excellent

Mihails

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Andrei on Feb 13, 2020
Уважаемый Михаил! Благодарим за Ваш отзыв и за то, что выбрали отель "Willing". Мы знаем и любим свою работу, с большим уважением относимся к каждому гостю, который был в нашем отеле и прилагаем все усилия, чтобы каждый новый гость становился нашим частым гостем. Надеемся, что в следующий раз Вы предпочтете остановиться именно у нас. С уважением, Андрей Ананич Начальник службы бронирования, приема и размещения

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gym of a hotel!
This new hotel is a real gem! Located adjacent to a street that is struggling to be an up-and-coming chic bar area. Right now, this is a diamond in the rough, with small places with plastic chairs. Prices at the small boutique bars are equivalent to western prices. Kitty corner from the hotel is a multi story building, the lower level is a grocery store, which I found met all my needs at good prices. Pick up yogurt, fresh bread, a banana apple and a bottle of wine, for under $10. The spa gives a very well priced superb massage, however payment was a little difficult as they wanted a pin with the credit card. So caution, make sure your payment plans are made in advance, as this unpleasant after experience was unnecessary.
Stayed 2 nights in Jan 2020
Response from Andrei on Jan 10, 2020
Dear Elizabeth! Thanks for choosing Willing Hotel for your stay in Minsk and the constructive comments. The opinion of our guests is very important for us, as we oftentimes make efforts to improve the quality of our service and we hope that next time you will stay at our hotel. Sincerely Andrei Ananich Head of Front Office

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Like: Staff speaks English Don't Like: Paying 10 BYN per day to use the gym
Stayed 5 nights in Nov 2019
Response from Andrei on Dec 20, 2019
Dear Guest! Thank you for choosing Willing Hotel and for your feedback. We are sincerely glad that you have positive impressions about our hotel. You are right, additional services such as gym are paid separately. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely Andrei Ananich Head of Front Office

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel at end of a street with cool graffiti and food places.
Stayed 6 nights in Nov 2019
Response from Andrei on Dec 3, 2019
Dear Guest! Thank you for choosing the "Willing" hotel and the feedback left in our address. We are sincerely glad that you had positive impressions about our hotel. Indeed, hotel is located at the intersection of two unique streets of the city – the central Lenina str. and atmospheric Octyabrskaya str., where history and modernity harmoniously coexist and the spirit of a unique past and bright present is felt in the air. This is the street of the first tram, of factories and tanneries, of original murals and the loft architecture, on which is still felt the breath of industrial aesthetics. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely, Andrei Ananich, Head of Front Office

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Minsk ! Жемчужина в Минске!
I was there for 2 weeks - cool hotel, great staff, the street next to there is really great. Art galleries, culture, many kinds of people mix restaurant from vegetarian to carnivores. Hoping to go there again soon and have my art opening there. Я был там в течение 2 недель - классный отель, отличный персонал, улица рядом с ним действительно отличная. Художественные галереи, культура, много разных людей смешивают ресторан от вегетарианской до хищных. Надеюсь поехать туда снова, и мое искусство откроется там.
Stayed 13 nights in Sep 2019
Response from Andrei on Dec 3, 2019
Dear William! Thank you for choosing the "Willing" hotel and the feedback left in our address. The opinion of the hotel guests is very important for us, because your comfort during your stay at the hotel is our first priority. We hope that on your next visit to Minsk you will again stop at the "Willing Hotel". Sincerely, Andrei Ananich Head of Front Office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very helpfull especislly coming from london and not speaking literally none of there lanaguage it was a pleasing time not alot to eat in there but you can always order outside
Stayed 1 night in Oct 2019
Response from Andrei on Oct 20, 2019
Dear guest! We are sincerely glad that you had only positive impressions about our hotel. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again. Sincerely, Andrei Ananich, Head of Front Office

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 11 nights in Sep 2019
Response from Andrei on Oct 2, 2019
Dear Guest! We are sincerely glad that you had only positive impressions about our hotel, that you appreciated its atmosphere, as well as the convenient location and cleanliness of the rooms. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again. Sincerely, Andrei Ananich, Head of Front Office

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business style hotel
The Willing Hotel is a newly built 3*, ( though should be rated a definite 4* ), clean reasonably priced property comprising of 5 floors situated in a location about 35 minutes walk to the Central Bus and Railway Stations. A Metro stop is 5 minutes walk away too and buses pass the hotel! The staff are very polite and keen to help when asked but residents of Minsk are a little reserved so you have to approach them first. The rooms are new, large and in excellent condition. The breakfast was of good quality though the choice of food was limited however there was plenty to eat in a great dining room on the ground floor rather than a basement area! I would not recommend the dinner in the evening as the menu was only for connoisseurs with eclectic tastes and not I who like my french fries and potatoes with my main dish! It was also expensive too! Overall, I would definitely recommend this hotel in a location that was convenient though not central!
Stayed 4 nights in Sep 2019
Response from Andrei on Oct 2, 2019
Dear Richard! Thank you for choosing the "Willing" hotel and the feedback left in our address. We are sincerely glad that you had positive impressions about our hotel, helpful staff, cleanliness and comfort, location. Indeed, hotel is located at the intersection of two unique streets of the city – the central Lenina str. and atmospheric Octyabrskaya str., where history and modernity harmoniously coexist and the spirit of a unique past and bright present is felt in the air. This is the street of the first tram, of factories and tanneries, of original murals and the loft architecture, on which is still felt the breath of industrial aesthetics. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely, Andrei Ananich, Head of Front Office

8/10 Good

Olgz, USA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Breakfast was very good. Salon or spa was not open all the time. I wanted to schedule an appointment and they offered to come in the next day. That didn’t work out, because we were leaving that day. Other than that, it’s a nice, clean, quiet and comfortable place to stay in.
Stayed 1 night in Jul 2019
Response from Andrei on Oct 2, 2019
Dear Olgz! Thanks for choosing the "Willing" hotel and for the left feedback. The opinion of our guests is very important for us, because your comfort during your stay at the hotel is our first priority. We sincerely regret that you had to face such a situation. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely Andrei Ananich Head of Front Office

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel
Had a great 2 night stay in this hotel. Hotel was much better than expected! Absolutely new, simple but clever and stylish design, immaculately clean. Loved the breakfast too. Location is a nice 20 min walk from the center but behind the hotel there was a great hipster street full of nice bars and eateries. I highly recommend this hotel!
Stayed 2 nights in Jun 2019
Response from Andrei on Jun 18, 2019
Dear Tatyana! Thank you for choosing the "Willing" hotel and the feedback left in our address. We are very happy that you had positive impressions about our hotel and location, stylish design and immaculately clean. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely, Andrei Ananich Head of Front Office

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, most staff speaks English. Wi-fi is spotty Air conditioning not working in my room nor my co-worker's room. Front desk courteously said they would look into it, but still no A/C in the room. Hotel is very close to train tracks with freight line running several times through the night. Not too bad with windows closed, but with no A/C, wanted windows open, then the train is loud, especially in a south-facing outside room. "Simple" restaurant is quite good, unique selections "tapas" style with extensive wine selection. Breakfast in restaurant is not included, but can pre-pay for breakfast at the hotel desk. Breakfast was good.
Stayed 5 nights in May 2019
Response from Andrei on May 30, 2019
Dear Guest! Thank you for choosing the "Willing" hotel and the feedback left in our address. We are sincerely glad that you had positive impressions about our hotel, helpful staff and breakfast in restaurant Simple. We sincerely regret that you and your co-worker's had inconveniences with A/C in the room. The necessary measures have already been taken. We hope that on your next visit to Minsk you will again stay at the "Willing Hotel". We will be very glad to welcome you again Sincerely, Andrei Ananich Head of Front Office

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicholas B. R Robinson
My stay was good = very good service in the hotel - very helpful - in all respects, Restaurant staff well trained and knowledgeable.
Stayed 4 nights in Jan 2019
Response from Andrei on Feb 5, 2019
Dear Nicholas B.R Robinson ! Thank you for choosing Willing Hotel and for the left feedback. The guest's opinion is very important for us, because your comfort during your stay at the hotel is our first priority. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel Best regards Head of Front Office Andrei Ananich

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sergej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Top!
Alles war Top!
Stayed 1 night in Jul 2023

8/10 Good

Kaushal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023