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Reviews of Homewood Suites by Hilton Philadelphia/Mt. Laurel

3 out of 5
Homewood Suites by Hilton Philadelphia/Mt. Laurel
1422 Nixon Dr, Mount Laurel, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 845 reviews" "
Rating 8 - Good. 235 out of 845 reviews" "
Rating 6 - Okay. 93 out of 845 reviews" "
Rating 4 - Poor. 38 out of 845 reviews" "
Rating 2 - Terrible. 26 out of 845 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Chelsea

Liked: Property conditions & facilities
Everything was fine but I was extremely annoyed after maintenance came knocking , while I was in the shower with the privacy sign on the door, to put a plug in night light in the bathroom. I could see if there was an emergency, a plumbing or electrical issue, that warranted the disregard of the “privacy please” sign, but it was a night light. I was so uncomfortable by the whole incident, as I was a female staying alone. For this reason alone, I would not go back and would not recommend it to others.
Stayed 1 night in Apr 2024

10/10 Excellent

Ioene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classy suites, Polite staff, Clean facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline, Sanford

Business traveler
Liked: Property conditions & facilities
Always a great stay here that is convenient to shopping and the highways, yet still set back away from the main roads, so always quiet!
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto C.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Jessica is the receptionist who was very kind and helped us many times getting hot water every time we requested it for my son's milk, this my second time staying at this hotel and i will definitely come back again! Thanks a lot! We had a wonderful time there! PS: there was only a small issue, there wasn't any ketchup at breakfast time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kim

Stayed 1 night in Apr 2024

10/10 Excellent

Dwnaye

Great state
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Lawrence

Traveled with family
Liked: Cleanliness, staff & service
The rooms need updating,looks shabby. Needs ice buckets, dishwasher detergent,sponges and dish towels. The staff works hard and very accommodating. The breakfast was OK
Stayed 2 nights in Apr 2024

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the noisy road (knew it was likely before booking given its location), everything was great! Comfortable, clean and breakfast in the morning at an affordable rate, so great place to stay for an overnight. The staff are very kind and would stay again.
Stayed 1 night in Apr 2024

8/10 Good

Irving, Hyde Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and quiet.
Stayed 1 night in Mar 2024

4/10 Poor

Borys

Disliked: Cleanliness, staff & service, property conditions & facilities
I expected two queen beds, they gave one queen bed and a broken sofa cama. the room smells like a dog lived here for months open areas with pet excrement/odor
Stayed 1 night in Mar 2024

10/10 Excellent

Fasts

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place to stay with family and friends.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Asia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 2 nights in Feb 2024

2/10 Terrible

Jamal

Stayed 2 nights in Feb 2024

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get in Mt. Laurel
Wonderful! Very pleased, great stay, clean professional and great staff. A true gem! Thank you for making our stay
Stayed 1 night in Feb 2024

6/10 Okay

Zyonnie

Traveled with family and small children
.
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Chris, Coatesville

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Evelyn

Stayed 4 nights in Dec 2023

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Thank you for your business we look forward to handling your future lodging needs.

6/10 Okay

Abdul Kareem

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
50/50
Cold water, uncomfortable beds, nice food, cold pool.
Stayed 3 nights in Dec 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Dear Abdul Kareem, thank you for bringing these issues to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

8/10 Good

SHARICE

Stayed 3 nights in Dec 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Thank you for your review thank you for choosing Homewood Suites of Mount Laurel. We look forward to seeing you again.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Thank you so much for your perfect rating! We look forward to welcoming you back.

6/10 Okay

Paola

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Thank you for your review we look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, well maintained and clean pool and fitness center, surrounded by trees and well maintained landscaping, friendly staff.
Stayed 1 night in Nov 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
Thank you for the PERFECT rating! It's great to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Ewa

Stayed 1 night in Nov 2023
Response from Zina Rose Assistant General Manager Homewood Suite on Jan 11, 2024
We appreciate your perfect rating glad you enjoyed your stay we look forward to seeing you again.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family review
Room was clean and big. We played with the kids on the pool till 10pm . And played board games that they offered for free in the lobby . Lobby is big and very inviting with games and tables and water . Definitely not anybed bugs as I read on previous comments . This place is well kept. Gym has a Peleton . Overall good trip
Stayed 1 night in Nov 2023

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

pattie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Isis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean , Friendly staff and free breakfast with stay
Stayed 1 night in Oct 2023

10/10 Excellent

Tali

Traveled with family
Liked: Room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Roberto C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mary Anne, West New York

Liked: Cleanliness, staff & service, property conditions & facilities
Let me just first say that I had a good stay. The front desk staff was very nice. My issue was with one of the employees who I believe is housekeeping. I had my service dog with me. When she saw him, she said “Oh she got a dog! I dont like dogs!” I said “oh he’s not a dog. Hes a tiny human” (mind you my dog is more behaved than most humans). She said “No its a dog and I dont like them!” You’re in the business of customer service. You should never act like that. Maybe something happened in the past that made her afraid of dogs. I get that. But we weren’t even near her and she should exercise discernment. We are guests at this hotel. That’s not a good impression to give.
Stayed 4 nights in Jul 2023
Response from Zina Rose on Aug 9, 2023
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

8/10 Good

Matthew

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel was fine. Was it the cleanest, no it’s definitely older but it wasn’t anything like what was described in other reviews. The staff was very nice and helpful. Didn’t have any issues with other guests. Breakfast was adequate and the social hour was a nice touch. Pool was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but understaffed. The clerk at night was great - doing everything - answering phones, housekeeping...
Stayed 1 night in Aug 2023

8/10 Good

Zaida

Traveled with family
Liked: Staff & service, room comfort
The staff was very friendly and accommodating. The hotel room can use some new updates. The wallpaper was peeling in the room. It was dirty under the beds. The sheets in the closet for the sofa bed were dirty.
Stayed 3 nights in Jul 2023

8/10 Good

Mitch

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The costumer service and the room in general were horrible my door wasn’t working they littler put tape on my door so the way the door doesn’t close cause they didn’t have any way to open it so my family and me have to stay in the room all the time we couldn’t even enjoy the pool or anything cause the door wasn’t worth and the reception wasn’t help me I was in room 205 and was no aceptable to stay in a place like this
Stayed 1 night in Jul 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, property conditions & facilities
The place is warm and comforting. The Wednesday social is lovely and the staff are so kind.
Stayed 1 night in Jul 2023

4/10 Poor

Denise

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We booked to enjoy the pool and BBQ for the 4 of July holiday. The pool was being serviced but we’re promised it would be fixed before our stay was over that never happened. The lady in the breakfast area was rude closing the tray on my hand telling us to hurry and get what we need so the food would stay warm. I usually love it here but I was very disappointed this time. Something has changed and not for the better.
Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night but the room and everything else in the hotel seem very clean. Very convenient to food and shopping as we needed to get dinner and one of our babies bottle nipples had a big rip in it so we needed to get another one. Loved the parking. As I was searching for hotels near adventure aquarium, this hotel hit the 3 things on my list, free parking, a pool, and free breakfast and I was very happy with all three as well.
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff
Stayed 1 night in Jun 2023
Response from Ashley on Jun 26, 2023
Thank you for your most recent stay! We are so glad you felt at home, and hope to welcome you back soon!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
A NJ oasis!
Great breakfast bar, clean and well-attended by staff with rotating selections each morning. Room was clean and adequate with full-size fridge and stove perfect for families on a budget who want to make some meals at "home." Hotel was surprisingly very quiet considering location near shopping mall and major highways but we specifically requested a room on quietest side of hotel. Nice private, wooded location, screened from busy streets and shopping centers. All staff were great, easy check-in/out. Overall a nice visit.
Stayed 3 nights in Jun 2023
Response from Ashley on Jun 26, 2023
Thank you for providing feedback on your most recent stay! We are so glad that you felt at home, and hope to welcome you back soon!