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Reviews of Hampton Inn & Suites Nashville/Goodlettsville

2.5 out of 5
Hampton Inn & Suites Nashville/Goodlettsville
860 Conference Dr, Goodlettsville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 225 out of 338 reviews" "
Rating 8 - Good. 65 out of 338 reviews" "
Rating 6 - Okay. 25 out of 338 reviews" "
Rating 4 - Poor. 13 out of 338 reviews" "
Rating 2 - Terrible. 10 out of 338 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The lady at the front desk was so friendly and even checked us in early. Breakfast was convenient and good. The room was very clean and updated. Always enjoy my stays at Hampton Inn I know what to expect and I am never disappointed.
Stayed 2 nights in May 2024

10/10 Excellent

Beatris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little skeptical about this place just because the rating on Expedia not super high but this place from the moment I walked in was really nice. The girl at the fri t desk was the most kindest staff I’ve ever encountered at a hotel. She helped us get checked in super easy process. Told us about the time for breakfast and gave us WiFi and if we had any issues we could call her. Our room was perfect for our stay. Overall great Service. Breakfast in the morning was really good so many options. Definitely would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Russ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice.
Stayed 3 nights in May 2024

8/10 Good

Steve

Stayed 2 nights in May 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

8/10 Good

Crissy

Traveled with partner
Liked: Cleanliness, staff & service
Like the area
Stayed 4 nights in Apr 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for being our guest.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Wonderful staff and clean room. The only complaint is rough toilet paper
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for the kind remarks. Our team will appreciate it. We hope to see you in the future.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk was super nice and accommodating. We were there the night of 4/13 and she went out of her way make sure we had what we needed.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for the kind remarks, our team will appreciate your positivity. Have a safe summer of travel.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed out stay
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for being our guest.

2/10 Terrible

Lizzie B

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t stay at property due to no accessibility room and couldn’t get into room or bathroom due to bulky mobilewheelchair. Had to sleep in car b:c the hotel couldn’t accommodate me
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
So sorry to hear this comment. Our hotel has accessible rooms based on availability at the time of reserving. Our sincere apology for not having the inventory you needed at the time of reserving, hoping you have a good summer of travel.

8/10 Good

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room and facilities. Breakfast was great. Right on highway and we were in end room so traffic noise was loud all night.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for being our guest, so sorry you had any challenges with noise during your stay. We hope you have a wonderful travel season.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for the review. Hope to have you back in the future.

8/10 Good

Judian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great
Stayed 1 night in Feb 2024

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

DARYBELL

Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Goodlettsville on May 3, 2024
Thank you for being our guests.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location right off the interstate... some noise from interstate traffic... friendly staff... breakfast was good 👍
Stayed 2 nights in Jan 2024

10/10 Excellent

Dana, san francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet for our stay during a long drive.
Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Nice and accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Brandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Calvin

Traveled with partner
Liked: Amenities

10/10 Excellent

Cameron

Liked: Cleanliness

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is really high and hard to get into. But once in the bed, it’s comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Danyelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It feels safe. Close to dining areas. Well maintained. Up to date decor. Parking area feels safe.
Stayed 1 night in Nov 2023

8/10 Good

Alfred

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel, very cleaned and well serving.
Stayed 2 nights in Nov 2023
Response from MT on Nov 15, 2023
Dear Alfred,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

6/10 Okay

Jorge

Stayed 1 night in Nov 2023
Response from MT on Nov 15, 2023
Dear Jorge,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to somewhat achieve that goal during your stay, and that your experience with us was kind of a pleasant one. I do apologize there were no sheets in the room for the sofa sleeper and that there were stains on the mattress. I have already addressed this with the Executive Houskeeper.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future if you shall ever need to stay again.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Clean accommodating rooms. Great breakfast
Response from MT on Nov 5, 2023
Dear Jeremy,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.I will make sure to share your response with my team.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

6/10 Okay

James

Traveled with family and small children
Liked: Staff & service, amenities
We has 4 people. So we needed to utilize the pull out. However there were no sheets or pillows. We had to call downstairs. The mattress on the pull out is severely stained. The bathroom. There was a bunch of hairs on the walls. Breakfast- a nice selection. However everything was cold unless you toasted bread or made a waffle.
Response from MT on Oct 18, 2023
Dear James,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one. I am so sorry to hear about the hairs left in your room we would have been happy to address this issue during your stay. Also the food.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In this post-pandemic environment, I am fine with limited maid service. However, coffee, toiletries, etc. should cover days without service. Items are available at the front desk, but it's always easier to just be well-supplied.
Stayed 2 nights in Oct 2023
Response from MT on Oct 18, 2023
Dear David,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Sep 2023
Response from MT on Oct 18, 2023
Dear Charlotte,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

Jenny

Stayed 1 night in Oct 2023
Response from MT on Nov 5, 2023
Dear Jenny,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.I will share with my staff your response.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. We had a suite which was more than accommodating and met our needs perfectly. Everyone was extremely friendly. The continental breakfast which was included was very good and the dining area was perfect. The location was perfect for accessing downtown Nashville. Highly recommend this hotel.
Stayed 3 nights in Oct 2023
Response from MT on Oct 9, 2023
Dear Karen,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

Seila

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and rooms were up to date
Stayed 1 night in Oct 2023
Response from MT on Oct 9, 2023
Dear Seila,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Comfort
Our stay was tidy and comfortable, which is of much importance. The beds were nice. All amenities were as described, everything we needed. We used the pool. Our only complaint would be the breakfast food was not the greatest. We would stay there again, We felt welcomed.
Stayed 3 nights in Sep 2023
Response from MT on Oct 2, 2023
Kimberly,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one. I do apologize the breakfast wasn't so good. We provide what is required for Hilton Hampton Hotels.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel nice staff super clean
Stayed 1 night in Sep 2023
Response from MT on Oct 2, 2023
Dear Adam,Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access north of downtown Nashville. Great shower. Only detriment was some road noise. Would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Hampton Inn & Suites Goodlettsville on Sep 4, 2023
Thank you for being our guests. Have a safe summer of travel.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are great! Clean and the bed is comfy. We will stay again when we come back through.
Stayed 1 night in Aug 2023
Response from Hampton Inn & Suites Goodlettsville on Sep 4, 2023
Thank you for the review. We appreciate your comments. Come back to see us soon in Goodlettsville, TN.

6/10 Okay

Ann

Liked: Staff & service
The traffic from the interstate was very loud. The breakfast was cold, stone cold no warmth what so ever. Didn’t consider it a good value.
Stayed 1 night in Jul 2023
Response from MT on Aug 3, 2023
Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am sorry to hear that we were not able to achieve that goal during your stay.We do apologize for the inconveniences you experienced during your stay.As service is the only product that we sell, creating rewarding experiences for our guests is very important to management and our team.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff very friendly and helpful.
Stayed 1 night in Jul 2023
Response from MT on Aug 3, 2023
Thank you for taking the time to provide us with valuable feedback regarding your stay.We strive to provide excellent service and accommodations that exceed your expectations.I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one.As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and the entire team.Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future.

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites Goodlettsville on Sep 4, 2023
Thank you for being our guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MT on Jul 27, 2023
Hi Michael,Thank you for taking the time to leave us a review. It is important to us to get guests feedback and we appreciate it. We're so glad we were able to make your stay enjoyable with us. We strive to meet and exceed your expectations!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Visit!
Our stay was great! Just needed a room to stay in for a concert trip, and the hotel was great! A/C machine can be turned really cold, beds comfy, staff helpful, and breakfast surprisingly was really good.
Stayed 1 night in Jul 2023
Response from MT on Jul 24, 2023
Hi,Thank you for taking the time to fill out the survey.We're so glad to hear you enjoyed your stay with us here at the Hampton! We strive to make all guests stay excellent! Hope to see you again.Thanks

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Conveniently located. Enjoyed the breakfast. Staff was very friendly.
Stayed 2 nights in Jul 2023
Response from Mindy on Jul 23, 2023
Thanks for staying with us! We're glad to hear you enjoyed your stay! We appreciate your feedback and hope to see you in the future.

10/10 Excellent

Paula

Stayed 2 nights in Jul 2023
Response from Hampton Inn & Suites Goodlettsville on Sep 4, 2023
Thank you for the review.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mindy on Jul 23, 2023
Thanks for staying with us! We're glad to hear you enjoyed your stay! We appreciate your feedback and hope to see you in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, easy check in and check out. Hall way a/c unit was not working but the the unit in the room was working great.
Stayed 2 nights in Jun 2023
Response from Mindy on Jul 23, 2023
Thanks for staying with us! We're glad to hear you enjoyed your stay! We appreciate your feedback and hope to see you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The hotel was very clean, the staff was very friendly, we would definitely stay again if in the area.
Stayed 3 nights in Jun 2023
Response from Mindy on Jul 23, 2023
Thanks for staying with us! We're glad to hear you enjoyed your stay! We appreciate your feedback and hope to see you in the future.

10/10 Excellent

Anthony

Stayed 1 night in Jun 2023
Response from Mindy on Jul 23, 2023
Thanks for staying with us! We're glad to hear you enjoyed your stay! We appreciate your feedback and hope to see you in the future.