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Reviews of Quality Inn

2.5 out of 5
Quality Inn
354 Hester Dr., White House, TN

Reviews

7.4

Good

Rating 10 - Excellent. 125 out of 456 reviews" "
Rating 8 - Good. 156 out of 456 reviews" "
Rating 6 - Okay. 96 out of 456 reviews" "
Rating 4 - Poor. 45 out of 456 reviews" "
Rating 2 - Terrible. 34 out of 456 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Watson

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 1 night in May 2024

6/10 Okay

Michael

Clean room and comfortable bed. No elevator, fortunately they were able to get me a room on the first floor.
Stayed 1 night in Apr 2024

4/10 Poor

Katie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staff was very kind. I felt more cleaning could have been done, however.
Stayed 2 nights in Apr 2024

2/10 Terrible

Abu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has garbage from previous guest, taps were not clean, no facial tissue in the room and the room was smelly
Stayed 1 night in Apr 2024

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice stay
Stayed 3 nights in Apr 2024

4/10 Poor

Shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Walls were so thin, neighbors kept us awake. Sheets were clean but shower and top of comforter and floor were dirty. Staff was kind and helpful.
Stayed 1 night in Apr 2024

6/10 Okay

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the area has many restaurants within walking distance.
Stayed 1 night in Apr 2024

8/10 Good

Susan, Hesperia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but the room definitely could use some updating
Stayed 3 nights in Feb 2024

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
House trip
Stayed 1 night in Feb 2024

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
To me, this inn is what I am looking for. Nashville is near the midpoint of a 1300 mile trip. It is near the interstate, near a resturant (Cracker Barrel), and near a (shell) gas station. The price was reasonable, the clerk was friendly, they have internet (complementary), free breakfest, and free parking. Also, there are a number of motels right near by.
Stayed 1 night in Jan 2024

6/10 Okay

Danny

Ok
Stayed 2 nights in Jan 2024

10/10 Excellent

Liza

Stayed 1 night in Jan 2024

2/10 Terrible

Bill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one there to check us on. We arrived at 11:45. Rang the bell and called the phone multiple times.
Stayed 1 night in Jan 2024

4/10 Poor

john

Disliked: Cleanliness, property conditions & facilities
the carpet by the bed was dirty. i found a small bottle of lotion in the bed. blood stain on a pillow. it looked like poop on the wall in the bathroom . not worth what i paid.
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Yeshayahu

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty. Bathrooms literally had stool smeared on walls and toilet.
Stayed 1 night in Dec 2023

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness
Don’t forget you charger plug there are no USBs in the rooms. Beds were comfy overall got what I paid for. But a new lamp with a usb plug would be a nice up grade.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

6/10 Okay

Branson

due to the tornado hitting Springfield Tn my house could not check in. Had to nix going to hotel. To much going to accomplish.
Stayed 1 night in Dec 2023

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The last time.
When reserving the room I listed cash as method of payment. When registering I was told it had to be by card. I was told could not get a copy of the receipt until check out. Once in the room…..it had a strange smell, spots on the bed cover, the worst was the “roach” crawling across the night stand. I went to tell the office we were leaving and the reasons why and the guy said he would come see for himself. He offered to put us in a different room, I refused. This is the 3rd time I have had issues at this place. NEVER AGAIN.
Stayed 1 night in Dec 2023

4/10 Poor

Laurie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities, room comfort
Overall it's good
Overall this is a decent, relatively inexpensive hotel. But the bathroom cleanliness wasn't that great. Random hairs stuck to the shower walls and the bathroom door on the inside had some splatters. Everything else was really clean though. Good location, lots of restaurants in walking distance.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent room at a decent price!
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023

10/10 Excellent

Khalil

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023

10/10 Excellent

Kel, Vero Beach

Stayed 1 night in Oct 2023

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Staff & service, amenities
Only reason I didn’t give all 5 stars was because upon check in, our room was extremely hot, no air on. There should be some air on when it’s hot outside. Also, we looked forward to the free breakfast, I saw a sign in dining room stating not to take food out but it was miserably hot in there, you couldn’t sit there and eat! So we decided to go next door to Cracker Barrel. Loved that it was right next door!! Our bathroom was gross, there was long black hair all over the floor so someone isn’t doing their job cleaning! Other than that, it was great!
Stayed 1 night in Sep 2023

6/10 Okay

Hannah

Traveled with partner
Disliked: Property conditions & facilities
Not very clean - stained sheets/blankets, floor was pretty dirty as well.
Stayed 3 nights in Sep 2023

4/10 Poor

Jerzy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First and last stay in Quality Inn. There is no quality in that facility. I know it is a cheap option... but even that I wasn't expected so bad experience. Stinky smell, hair (not mine) everywhere, non working hair dryer with burnt plug, fridge in extremely bad shape with freezer completely covered with ice.
Stayed 3 nights in Sep 2023

2/10 Terrible

Steve

Disliked: Staff & service
Massive Fail!! Hotel had no record of my prepaid reservation. They were full, and didn't offer any help finding a replacement room. I was texting w/ Expedia rep for an hour to get refund and help finding a replacement room. I had to locate a replacement room which added another hour to my travel time! Massive fail!
Stayed 1 night in Sep 2023

6/10 Okay

Marc

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Sep 2023

10/10 Excellent

Ray ex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need some updates had a couple big bugs in the room when we got here
Stayed 1 night in Aug 2023

10/10 Excellent

George

Stayed 1 night in Aug 2023

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not the best Quality Inn I've stayed at.
This particular Quality Inn was very dirty. It smelled of cigarette smoke in the non-smoking room when we entered. There were dirty marks on wall in bathroom. Shower head didn't work well.
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
While we found a comfortable bed, we were disappointed to find mildew on the ceiling. The heating/cooling unit was very loud & put too much moisture into the room.
Stayed 1 night in Aug 2023

8/10 Good

Mark

Stayed 1 night in Aug 2023

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty bedsheets, bathroom, and chair. I'm not sure how this hotel is not rated a 2/10 overall. Do better.
Stayed 2 nights in Aug 2023

8/10 Good

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Tina, Allison Park

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Ever have that feeling you are being watched? Well you will have that feeling at this hotel. From the minute you pull into the parking lot to when you walk to the pool to when you pack up to leave...everyone will be watching you.... The workers, the long term tenants, and the creepy guy that eats taco bell and smokes weed behind the pool house, they all will be watching you. The room was clean and well maintained but the staff was far from hospitable. We are a nice clean cut family from the north but we were treated and spoken to like we were convicts on the run. The breakfast buffet was absolutely terrible, the waffle mix tasted like it was rancid.... Speaking of the breakfast buffet forget about taking a blueberry muffin and a cup of coffee outside to eat, the employees will chase you out the front door and make you come back in to eat it at their tables. The pool was nice if you can look past giant hairballs and cigarette butts at the bottom of the deep end. There was one blonde haired female employee there that worked her butt off doing everything and she is honestly the only reason that place is still running. If everyone else working there would act like her and spend more time taking care of the place and treating the customers like people and not suspects this hotel would be a much better place to stay. Next time we come back we will definitely stay somewhere else.
Stayed 2 nights in Jul 2023

4/10 Poor

Alyssa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible room was unbearable. Wore shoes in showers because looked unsanitary. Smokers, both patrons and staff hung-out outside of door, so fumes filled room and remained. Had to check out due to asthma. Manager was very sullen when we checked in and out. This Quality Inn should renamed...Quality Out!
Stayed 13 nights in May 2023

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The linens had holes. The bedspread had holes and blood. The bathroom walls and ceiling were filthy. There was mildew in the bathroom. There was a horrible musty smell to the entire room even after running the air conditioning.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped for the night after a long drive. Toilet didn’t flush but staff quickly came and fixed it. Easy on and off the highway with a pool.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. Good breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Virgil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located off of I65. It was clean, quiet, and comfortable.
Stayed 1 night in Jul 2023

6/10 Okay

Kelby

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be better/Could be worse
It was much cheaper than normal prices of hotels that I have stayed at in the past. It looks as if the owners are trying to make the place better, but it would take stripping the walls & remodeling to get the nicotine off the walls. This location is no smoking, but you can tell it use to allow smoking. It could have been much cleaner and the ice machine did not work upstairs so I had to walk to the front of the building, which is just an inconvenience.
Stayed 1 night in Jul 2023