Exterior

Reviews of SpringHill Suites by Marriott Newark Downtown

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 424 out of 560 reviews" "
Rating 8 - Good. 98 out of 560 reviews" "
Rating 6 - Okay. 19 out of 560 reviews" "
Rating 4 - Poor. 9 out of 560 reviews" "
Rating 2 - Terrible. 10 out of 560 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Clean, had everything we needed, professional and courteous staff, GREAT breakfast, and free covered parking. If i had to nitpick one little thing, not a deal breaker at all... just one little thing... the shower heads could be better. Other wise, i will look to stay at Marriot properties from now on, based on my last two experiences. Well done Marriot.
Stayed 1 night in May 2024
Response from Customer Service on May 18, 2024
Shawn, thank you for your glowing review of SpringHill Suites by Marriott - Newark, DE! We're thrilled to hear you enjoyed your stay and found our offerings met your expectations. We appreciate your feedback about the shower heads and will keep it in mind for future improvements. We're looking forward to hosting you again at Marriott properties. Well done on choosing us, and we'll continue to strive for excellence!

10/10 Excellent

Kathy, Anaheim

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Kathy, it is delightful to hear that you found SpringHill Suites by Marriott - Newark, DE to be accommodating for pets. We continuously aim to provide an inclusive environment for all travelers, including our four-legged friends. We hope to have you and your pet as our guests again in the future.

10/10 Excellent

Mrs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender was exceptionally nice and attentive
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Mrs, thank you for your kind words. At SpringHill Suites by Marriott - Newark, DE, we strive to provide exceptional service and it's delightful to hear our bartender lived up to this. We appreciate your feedback and look forward to the opportunity to serve you again in the future.

10/10 Excellent

Sherelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Sherelle, it's wonderful to hear that you enjoyed your stay at SpringHill Suites by Marriott - Newark, DE. We truly appreciate your feedback and are enthusiastic about welcoming you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service
Nice hotel… clean close to our destination..
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
John, thank you for taking the time to share your recent experience at SpringHill Suites by Marriott - Newark, DE. We're thrilled to hear that our convenient location and cleanliness met your expectations. Looking forward to welcoming you back on your next visit!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and clean hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Maria, we are thrilled to hear about your positive experience at SpringHill Suites by Marriott - Newark, DE. Your acknowledgement of the excellent service and cleanliness of our property is greatly appreciated. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frankly, the room layout was a little ackward. The fold out couch was uncomfortable to use AS a couch and we weren't crazy about the translucent bathroom door. Little things like that. Everything else was great, though. Good location, breakfast, in-room office space, closet.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Stephen, thank you for taking the time to share your insights about your stay at SpringHill Suites by Marriott - Newark, DE. We regret to hear certain aspects of the room layout were not to your liking, yet we're pleased that the location, breakfast, and in-room amenities met your needs. We value your feedback about our design choices and will take it into consideration. It's wonderful to know you enjoyed the rest of your stay, and we hope to welcome you back soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Jonathan, thank you for rating SpringHill Suites by Marriott - Newark, DE so highly. We appreciate it, and we're glad that you enjoyed your stay. Next time you're in Newark, we hope you'll choose to stay with us again.

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Joel, it's fantastic to hear that you had an outstanding experience at SpringHill Suites by Marriott - Newark, DE. Your high rating speaks volumes about your satisfaction, and we greatly value it. We're anticipating your next visit and striving to make it even better than the last one. Safe travels until then!

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Nicolas, it's wonderful to hear you had a top-rate experience at the SpringHill Suites by Marriott - Newark, DE. We appreciate your positive rating and hope that you will choose us for your future trips. Enjoy the rest of your day!

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Jay, we appreciate your recognition of the cleanliness at SpringHill Suites by Marriott - Newark, DE. Thanks for taking the time to share your experience. We hope to host you again.

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks for sharing this perfect rating, Jason!We're thrilled to hear you enjoyed your stay at SpringHill Suites by Marriott - Newark, DE! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean welcoming and big well appointed rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Harriet, thank you for sharing your experience at SpringHill Suites by Marriott - Newark, DE. It's wonderful to hear you felt welcomed and appreciated the cleanliness and spaciousness of our rooms. We strive to provide a comfortable and pleasing environment for all our valued guests. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fresh air throughout the hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Tamara, it's fantastic to hear that you enjoyed the cleanliness and refreshing atmosphere at SpringHill Suites by Marriott - Newark, DE. Our team members make every effort to provide a pleasant environment for our guests. We're delighted that their efforts resonated with your experience. We hope to welcome you back in the future.

10/10 Excellent

Fernanda

Traveled with family
Clean room,great service,friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Fernanda, it's great to hear that you enjoyed your stay at SpringHill Suites by Marriott - Newark, DE. We're thrilled you found our accommodations to be spotless and the service to be top-notch. Our team members were delighted to provide friendly and efficient service to make your stay memorable. We look forward to serving you again on your next visit!

2/10 Terrible

Anthony

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Anthony, we noticed your rating and would appreciate a further opportunity to understand your experience. Our team at SpringHill Suites by Marriott - Newark, DE is consistently devoted to improving our guests' experiences and your feedback would be greatly beneficial. If you're comfortable, please feel free to share additional details.

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and excellent service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
William, we appreciate your positive feedback on the expansive rooms and outstanding service you experienced at SpringHill Suites by Marriott - Newark, DE. Our team members strive to go above and beyond for their guests. We thank you for choosing us and are eagerly waiting to welcome you back for your next stay.

6/10 Okay

Scott

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Scott, your feedback is valued, even when it is expressed through a rating alone. It seems your experience was not up to your expectations, which allows us room for improvement. We welcome any specific comments or suggestions you may have in the future. Thank you for staying with us and sharing your rating.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Jennifer, thank you for sharing your stellar experience at SpringHill Suites by Marriott - Newark, DE. We are delighted to hear that you had such a great stay. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Gay

Liked: Cleanliness, staff & service, property conditions & facilities
coffee machine in room did not work
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
We appreciate your five-star review. We're sorry to hear about the problem you experienced with the in-room coffee machine at SpringHill Suites by Marriott - Newark, DE. A fully functioning coffee machine is an integral part of a comfortable stay and we acknowledge the inconvenience. We would also like to thank you for bringing this to our attention. Our team members are always ready to rectify such issues or provide alternative solutions. We look forward to serving you in the future.

10/10 Excellent

evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Thank you for the fantastic rating, Evelyn!We strive to make all of our guests feel welcome and relaxed during their time at SpringHill Suites by Marriott - Newark, DE! We can't wait to see you again soon.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Tammy, it's always wonderful to hear from satisfied guests. Thank you for choosing SpringHill Suites by Marriott - Newark, DE and appreciating our offerings with a superb rating. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Tyleer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Tyleer, we're thrilled you had a nice experience at SpringHill Suites by Marriott - Newark, DE. It's always wonderful to learn when guests enjoy their stay with us. We're looking forward to welcoming you back in the near future.

10/10 Excellent

IVORY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Ivory, it's a delight to see how much you enjoyed your stay at SpringHill Suites by Marriott - Newark, DE. We appreciate you taking the time to share your delightful experience. We look forward to welcoming you back during your future travels.

10/10 Excellent

Monique, Brooklyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, large rooms. Friendly staff.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 27, 2024
Monique, we're delighted to know you appreciated the spaciousness of our rooms at SpringHill Suites by Marriott - Newark, DE. Our team members work hard to maintain cleanliness and provide a welcoming atmosphere. We hope to see you again soon.

10/10 Excellent

Jacqueline

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for the wonderful rating, Jacqueline!It's fantastic you enjoyed your time at SpringHill Suites by Marriott - Newark, DE so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Kathleen, thank you for choosing to stay at SpringHill Suites by Marriott - Newark, DE and for taking the time to rate us highly. We're delighted you had a wonderful stay and we look forward to welcoming you back on your next visit.

8/10 Good

Walter, Walhalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and professional, made me feel welcome
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Walter, we are delighted that you had a positive stay at the SpringHill Suites by Marriott - Newark, DE. We take pride in our professional and welcoming team members; their dedication to making sure each guest's stay is pleasant is invaluable. We look forward to welcoming you back soon.

10/10 Excellent

Peipei

Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Peipei, it's great to hear that your stay at SpringHill Suites by Marriott - Newark, DE met your expectations. We appreciate the perfect rating and look forward to serving you again in the future. Safe travels until then.

10/10 Excellent

Sining

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the fantastic rating, Sining!It's outstanding you had such a wonderful experience at SpringHill Suites by Marriott - Newark, DE. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Launette

Traveled with family
Liked: Cleanliness, staff & service
It was noisy… next to a busy intersection and railroad tracks. Room was dark and gloomy. The blow dryer was melted. The floor lamp did not work.
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Launette, it is disappointing to read about your recent experience at our property. We understand that noise and light conditions can significantly influence comfort and are sorry your stay fell short of expectations. Rest assured we're taking note of your comments regarding the room amenities and will work tirelessly towards improvement. Please know, we strive to offer a calm and welcoming atmosphere and would hope to provide you with a much better experience should you choose to return.

10/10 Excellent

samantha, rocky point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Lovely staff! Atmosphere was great!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Samantha, we're thrilled to hear about your wonderful experience at SpringHill Suites by Marriott - Newark, DE. Our team members' exceptional service is a cornerstone of our atmosphere. We're glad it resonated with you. We look forward to welcoming you back.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Thanks for the outstanding rating, Karen!We're delighted your time at SpringHill Suites by Marriott - Newark, DE was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Farhad

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 24, 2023
Farhad, it's disappointing to know that your stay didn't meet your expectations. We are committed to providing our guests with a more satisfactory experience. We hope to have the opportunity to serve you better in the future. We're confident that an upcoming stay would better reflect the high standards we strive for.

10/10 Excellent

Nikoloz

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 21, 2023
Nikoloz, thank you so much for choosing to stay with us at SpringHill Suites by Marriott - Newark, DE. We're thrilled to have met your expectations. Your high rating serves as a great testament to our commitment to provide excellent experiences. Looking forward to welcoming you back on your next trip to Newark!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Thanks for the perfect rating!We're pleased to hear that you have fully enjoyed your stay at SpringHill Suites by Marriott - Newark, DE, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 19, 2023
Thanks for the perfect rating, Debra!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites by Marriott - Newark, DE.Have a wonderful day!

10/10 Excellent

Yujin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 19, 2023
Yujin, thank you for taking the time to provide feedback. We're pleased to see your experience at SpringHill Suites by Marriott - Newark, DE was satisfactory. Our aim is to provide a seamless and enjoyable stay for every guest. Your positive rating means a lot to us. We hope to welcome you back in the near future.

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, good location.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 28, 2023
Alicia, we're thrilled you appreciated the cleanliness of SpringHill Suites by Marriott - Newark, DE, as well as its convenient location. Thank you for recognizing the courteousness of our team members during your stay. We can't wait to welcome you back next time you're in Newark, DE.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
April, thank you for leaving us a 10/10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Suites by Marriott - Newark, DE!

8/10 Good

Marcello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 12, 2023
Thank you for taking the time to leave us a 4/5 rating, Marcello!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at SpringHill Suites by Marriott - Newark, DE.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very relaxing stay
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 27, 2023
Thank you for this excellent rating, Elaine!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at SpringHill Suites by Marriott - Newark, DE! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Nicole, your excellent rating of SpringHill Suites by Marriott - Newark, DE warms our hearts. Thanks for taking the time to rate us. We truly hope you had an enjoyable stay and look forward to welcoming you back in the future.

10/10 Excellent

EM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 17, 2023
It's splendid to hear your positive impressions about our team members at SpringHill Suites by Marriott - Newark, DE. We always strive to provide stellar service for our guests. We're looking forward to welcoming you back for your next visit!

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 30, 2023
Thank you for taking the time to leave this wonderful rating, Charles! We hope to see you again soon at SpringHill Suites by Marriott - Newark, DE so we can share yet another amazing experience!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Thanks for the fantastic rating, Linda!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Dallas/Allen. We're all looking forward to your next stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 30, 2023
Thank you for the 10 out of 10 rating!We're thrilled to see how much you enjoyed staying at SpringHill Suites by Marriott - Newark, DE. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Atsushi

Stayed 11 nights in Aug 2023
Response from Customer Service on Aug 28, 2023
Thank you for the amazing rating, Atsushi!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Suites by Marriott - Newark, DE soon!Thanks again for leaving your feedback!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 23, 2023
Mark, thank you for rating the SpringHill Suites by Marriott - Newark, DE so highly. We appreciate your positive feedback and hope to have the pleasure of hosting you again in the future. Safe travels until then!

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 25, 2023
Thomas, thank you for choosing SpringHill Suites by Marriott - Newark, DE and taking the time to rate your stay. We're pleased to see your positive rating and trust you had a great experience. We look forward to welcoming you back soon!