Double Room, 2 Double Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Check availability

Reviews of Passport Inn - By The Falls NY

2.5 out of 5
Passport Inn - By The Falls NY
523 3rd. Street, Niagara Falls, NY

Reviews

6.6
Rating 10 - Excellent. 54 out of 266 reviews" "
Rating 8 - Good. 70 out of 266 reviews" "
Rating 6 - Okay. 66 out of 266 reviews" "
Rating 4 - Poor. 40 out of 266 reviews" "
Rating 2 - Terrible. 36 out of 266 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Penelope

Stayed 1 night in Apr 2024

10/10 Excellent

linfei

Liked: Property conditions & facilities
Very convenient
Stayed 1 night in May 2024

6/10 Okay

Pamela

Traveled with family and small children
Liked: Staff & service
..
Stayed 1 night in Apr 2024

4/10 Poor

geraldine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thin walls. Can hear others doing stuff. This place is just plain old worn out. Not very clean. Dried vomit stain on carpet. Bad neighborhood this is in the ghetto of Niagara Falls.
Stayed 1 night in May 2024

8/10 Good

Sheila

Stayed 1 night in Apr 2024

8/10 Good

Reva

Liked: Cleanliness, staff & service
It’s not the most plush place nor it is luxurious. But it was very clean and it was perfect for a place to sleep which was all we needed
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Clean no frill budget inn near the falls. Don't expect amenities that a higher standard inn would have. This being said, it has the basics. Each private room comes with the standard Towels, soap, clean bedroom and bathroom. Don't expect laundry services or breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023

4/10 Poor

Kokoro

Stayed 2 nights in Oct 2023

6/10 Okay

Gary

Traveled with family
Disliked: Property conditions & facilities
Ok stay
This place is really run down, needs a lot of updating. Bed was comfortable, quiet neighborhood. Kind of a sketchy neighborhood.
Stayed 1 night in Oct 2023

2/10 Terrible

Miracle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay again
Please do not let the pictures fool you! I will say that the location of this hotel is awesome. It is in walking distance to all of the local attractions. Cleanliness out of the window! Space in the room very little. The staff is pleasant and helpful. The linens and towels were stained and do not look to be washed well. The tub was peeling, the bathroom was not clean, the lock on the front door was junky and the Wi-Fi was bad.
Pillow case on one of the beds
Stains on sheets
Stayed 2 nights in Oct 2023

2/10 Terrible

Franklin

Stayed 1 night in Oct 2023

2/10 Terrible

Tiffany

Stayed 2 nights in Sep 2023

2/10 Terrible

Aman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is terrible and smell like public toilets. Bed sheets are dirty. Toilet door handle doesn't work. Only good thing about property is that it is close to Niagara falls park.
Stayed 1 night in Sep 2023

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always very friendly and kind and always feel comfortable in the tooms and peace and quite
Stayed 1 night in Sep 2023

6/10 Okay

Sherri

Traveled with family
Expensive for the quality
Stayed 1 night in Sep 2023

4/10 Poor

Sikder Monoare

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
not a good hotel, old and it’s a motel
Stayed 2 nights in Sep 2023

10/10 Excellent

Jimmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very close to all the attractions. Friendly people.
Stayed 1 night in Sep 2023

6/10 Okay

Lilly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The owners were very friendly and helpful. The room was clean except the carpet was damp and dirty. We booked last minute as we had to extend our trip and the hotel that we were staying at was sold out and couldn’t accommodate us for another night. The Passport Inn is what you’d expect from a motel but the owners were so nice that I wanted to give them the benefit of the doubt. That is until I woke up in the middle of the night to a roach crawling on my arm. Spent the rest of the night with my phone light on making sure I didn’t see any others come back out. Luckily I had a 5am flight and didn’t have to stay much longer.
Stayed 1 night in Sep 2023

6/10 Okay

Aakriti Kumari

Disliked: Staff & service
The Wifi service is really poor.
Stayed 2 nights in Sep 2023

6/10 Okay

Snezhana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2023

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and makes you feel welcomed
Stayed 1 night in Sep 2023

6/10 Okay

Sivaraman

Traveled with family
Stayed 1 night in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
The price was right! We literally planned our trip to the falls last minute, we were basically only in the room to sleep. It was very basic, but comfortable. I was surprised how comfortable the bed was, and the air conditioner was really cold. It was in walking distance of everything. And the man who ran it was very helpful and friendly. Would definitely stay there again.
Stayed 2 nights in Aug 2023

8/10 Good

Lynette

Liked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Samuel, Cameron

Traveled with partner
Disliked: Property conditions & facilities
N
Stayed 2 nights in Aug 2023

6/10 Okay

Abdul

Traveled with family
Disliked: Property conditions & facilities
Wi fi not good.
Stayed 2 nights in Aug 2023
Response from Ron on Aug 18, 2023
Hello Abdul,Happy to see you had positive experience staying with us. We will work on having better Wi-Fi connectivity for us guest. In some cases when many users try to get on the network at same time can cause network congestion.

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can walk to lots of attractions from here
Stayed 1 night in Aug 2023
Response from Ron on Aug 18, 2023
Thank you Angie for your feedback!!!

10/10 Excellent

Lalit

Stayed 1 night in Aug 2023
Response from Ron on Aug 18, 2023
Dear Lalit,We’re glad to know your stay with us was pleasant.

6/10 Okay

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ron on Aug 9, 2023
Hello Stephen,Thank you for your feedback.

6/10 Okay

Joel

Stayed 2 nights in Jul 2023

2/10 Terrible

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The woman at the front desk was so nice but I have to admit the property is so dirty. The room smelled “clean” but it wasn’t. It smelled like mold and it look dirty. We killed multiple bugs. After 5 minutes I had an asthma attack and we left. We had to pay and then rent another room some place else
Stayed 1 night in Jul 2023
Response from Ron on Aug 9, 2023
Dear Samantha,Thank you for choosing Passport inn for your stay in Niagara Falls NY. I am sorry that your experience staying with us was not pleasant and we hope you give us another chance to meet your expectations. Also I wanted to point out that since we are located very close to Niagara river, bugs gets attracted during hot and humid season and we always suggest our guest to keep their room doors and windows close.

10/10 Excellent

Pradeep

Stayed 2 nights in Jul 2023
Response from Rp on Aug 21, 2023
Thank you for taking the time to share your experience, we are glad to know your stay with us was wonderful!

8/10 Good

Adam

Stayed 2 nights in Jul 2023
Response from Ron on Aug 18, 2023
Hello Adam, Thank you for positive feedback.

8/10 Good

Saif

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Risi on Jul 31, 2023
Dear Saif,We are happy to see you had enjoyed your stay with us.

6/10 Okay

Ricardo

Traveled with family
Stayed 1 night in Jul 2023
Response from Risi on Jul 31, 2023
Dear Ricardo,Thank you for sharing your experience with us and we hope to see you in future.

2/10 Terrible

maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel, dirty; furniture in very bad condition. Bath room hortible and water in the tub not flushing I have pucs and realy I want my money back. I will put a dispute to get my money back.
Stayed 2 nights in Jul 2023
Response from Ron on Aug 9, 2023
Dear Maria,Upon checking the records we noticed that you wanted to cancel your reservation as you were unable to make it to Niagara Falls, however as per the policy set on Expedia your reservation was non refundable and thus you decided to post negative review.

4/10 Poor

Alfredo

Stayed 1 night in Jul 2023
Response from Ron on Aug 9, 2023
Dear Alfredo,Thank you for choosing Passport Inn for your stay in Niagara Falls NY.

8/10 Good

Rafael

Stayed 3 nights in Jul 2023
Response from Risi on Jul 31, 2023
Dear Rafael, thank you for sharing your feedback with us. We are happy to know that your stay was pleasant.

6/10 Okay

Sherry

Traveled with family
Liked: Staff & service
I picked this motel because of it being close to Niagara Falls and the lower cost. The staff were very nice people. The motel is an older place and you can tell it's an older motel. I found the bathroom to be clean, the beds/bedding were clean. There were plenty of places to get food from when we got hungry. I think the carpet needs a cleaning. We walked around in bare feet and/or socks and our feet got pretty dirty by the time we went to bed. Other than that it's an ok place.
Stayed 1 night in Jun 2023
Response from Risi on Jul 31, 2023
Dear Sherry,Thank you for taking the time to share your experience with us. We’re glad to see your positive feedback on the room and bedding cleanliness. We recently had our carpets steam cleaned by professionals.

2/10 Terrible

Judith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Risi on Jul 31, 2023
Hello Judith,Thank you for choosing Passport Inn for your stay in Niagara Falls NY. Please contact us at 716-285-2295 so we can further assist and understand your concerns.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The floors are weak there was no hot water
Stayed 1 night in Jun 2023
Response from Risi on Jul 31, 2023
Dear William,Thank you for taking the time to share your experience with us. Being peak summer season, all the rooms are mostly occupied and sometimes it takes couple of minutes to get hot water. Thank you for choosing Passport Inn and we hope to see you in future!

4/10 Poor

Radical

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap but dirty
It smelled like a bug bomb was set off right before we entered and it was obvious by all the dead bugs in the window.
Stayed 1 night in Jun 2023
Response from Risi on Jul 31, 2023
Dear Radical,Thank you for taking the time to share your review with us. We sincerely apologize for inconvenience you had. We maintain pest treatment regularly but being very close to the falls, bugs are common during hot weather. We will further try to improve on this. Thank you!

6/10 Okay

Gwen

Stayed 2 nights in Jun 2023
Response from Risi on Jul 31, 2023
Thank you for taking the time to share your experience.

10/10 Excellent

balasankaravadivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good. happy to stay. all are walkable distance.
Stayed 2 nights in May 2023

4/10 Poor

Lisa

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Arslan Mert

Liked: Cleanliness, staff & service, property conditions & facilities
Yo
Stayed 2 nights in May 2023

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was not like how the pictures showed. The carpet was dirty to the point the bottom of your foot was getting dirty walking on it. There was mildew and molding in the bathroom. The towels had black marks on them and we found hair in our room as well. And the outlets did not work correctly. If you turned off the light, the outlets no longer worked.
Stayed 2 nights in Oct 2022

8/10 Good

Daniela

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Bhavik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2022