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Reviews of Fairfield Inn & Suites by Marriott Provo Orem

3 out of 5
Fairfield Inn & Suites by Marriott Provo Orem
901 North 1200 West, Orem, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 963 reviews" "
Rating 8 - Good. 211 out of 963 reviews" "
Rating 6 - Okay. 63 out of 963 reviews" "
Rating 4 - Poor. 20 out of 963 reviews" "
Rating 2 - Terrible. 14 out of 963 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Brooke

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: Ok beds, clean room, spacious, nice desk space, 2 TVs, nice workout space, friendly staff, clean lobby. Cons: old flat couch mattress, had to call front desk for bedding, stingy on pillows, hair dryer got very hot in my hand, soaps and shampoos were not great, person checking rooms for housekeeping before checkout time, breakfast not great and not stocked well. Felt like something was biting me in the bed but didn’t see anything.
Stayed 1 night in May 2024

10/10 Excellent

JOANNE

Liked: Property conditions & facilities
Newer facility
Stayed 1 night in May 2024

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Susan

Traveled with partner
Liked: Staff & service
The property was clean,handy to use for our trip, employees were polite. We would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Would def stay again.
Stayed 3 nights in Apr 2024

8/10 Good

Virginia T.

Liked: Cleanliness, staff & service, property conditions & facilities
It was a big room we got. I liked it. I didnt like that it smelled bad in the building. I wish they would leave beding in the room for the hide a bed couch. We had to go back downstairs to get them. But other than that it was nice.
Stayed 1 night in Apr 2024

8/10 Good

Randy

Stayed 1 night in Apr 2024

8/10 Good

Lacie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and updated. Beds were comfortable. The pool was noce but small. The breakfast was not very good and they closed early both days. We got there at 9 both days and had to ask for food. Saturday we didnt have time to wait but on Sunday the lady didnt communicate well.
Stayed 2 nights in Apr 2024

6/10 Okay

Kelly

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Katheryn

Stayed 1 night in Apr 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find off I15
Stayed 1 night in Apr 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy, Twin Falls

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Charam

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Eden

Liked: Cleanliness, amenities
I had a clean, quiet room.
Stayed 3 nights in Mar 2024

10/10 Excellent

KEVAN

Business traveler, Traveled with partner
Liked: Amenities
Staff was very helpful. Room was nice and clean
Stayed 1 night in Feb 2024
Response from Tanner on Feb 23, 2024
Dear Guest, thank you for taking your time to leave us feedback. We appreciate you staying with us and we are glad to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Chelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Overall the hotel was good. The pool was great and a lot of fun. Breakfast was so, so. I would stay here again. The beds are comfortable!
Stayed 1 night in Feb 2024
Response from Tanner on Feb 20, 2024
Dear guest, Thank you for your feedback. We are very grateful you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Dwight

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Tanner on Feb 16, 2024
Dear Guest, I am so happy to hear that you enjoyed your stay with us! Thank you for taking your time to leave feedback!

6/10 Okay

Delaney

Stayed 1 night in Feb 2024
Response from Tanner Massey on Feb 6, 2024
Dear Guest, Thank you for taking your time to leave feedback. We appreciate your business and hope to see you again soon, Thank you.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but next to freeway. Could hear traffic all night.
Stayed 1 night in Feb 2024
Response from Tanner Massey on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Chassadie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was quick and easy. really close to all the shops near by and the freeway
Stayed 1 night in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

dorina

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 3 nights in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

dorina

Stayed 1 night in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Jill

Stayed 1 night in Jan 2024
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Shelley

Stayed 2 nights in Dec 2023
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tanner on Feb 6, 2024
Dear guest, Thank you for your feedback. We appreciate you staying with us and hope to see you again soon. Thank you,

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room given was not the room advertised.
Stayed 4 nights in Nov 2023
Response from Brian on Dec 5, 2023
Thank you Jennifer for your feedback. I am showing the room type you booked is what you had checked into at the hotel. Please feel free to reach out to let us know what was advertised incorrectly.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Brian on Nov 14, 2023
Thank you Julie for the amazing rating, we are so happy that you enjoyed your stay with us!!!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Brian on Dec 5, 2023
Thank you Jose for the rating, I will be sure to share with our team.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and comfortable- all good.
Stayed 1 night in Oct 2023
Response from Brian on Oct 26, 2023
Thank you David for the rating and comments.

4/10 Poor

Andrea, Roseville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Brian on Oct 26, 2023
We are sorry that it looks like you did not enjoy your recent stay with us. If you would care to share more so that we can improve, please let us know.

10/10 Excellent

David, COLUMBIA

Stayed 1 night in Aug 2023
Response from Brian on Oct 19, 2023
Thank you David for your rating, we are so happy that you enjoyed your stay with us.

10/10 Excellent

Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brian on Oct 17, 2023
Thanks Tyne for the awesome rating!!!! We are so happy that you enjoyed your stay with us.

8/10 Good

Luis Enrique

Stayed 3 nights in Oct 2023
Response from Brian on Oct 18, 2023
Thank you Luis for your rating.

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quick 1 night stop
Stayed 1 night in Oct 2023
Response from Brian on Oct 16, 2023
Thanks Brian for the comments.

10/10 Excellent

Michael H

Liked: Staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2023
Response from Brian on Oct 16, 2023
Thank you for the 5 rating!!!!

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 1 night in Oct 2023
Response from Brian on Oct 6, 2023
Thank you Neal for the rating, we are so happy that you enjoyed your stay with us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brian on Oct 6, 2023
Thank you Roberto for the awesome rating, I will be sure to share with our team.

8/10 Good

wayne r.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel Stay
The hotel was fine and the staff was very helpful.
Stayed 3 nights in Sep 2023
Response from Brian on Sep 27, 2023
Thank you Wayne for the review from your recent stay, we hope to see you again.

6/10 Okay

Charles

Traveled with family
Stayed 5 nights in Sep 2023
Response from Brian on Sep 28, 2023
Thank you for your rating Charles, we would love to know why your stay was not as expected if you could share with us.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Great property. Clean and welcoming.
Stayed 1 night in Sep 2023
Response from Brian on Sep 22, 2023
Thank you Jill for the 5 rating, we appreciate you share your feedback with others.

10/10 Excellent

Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Sep 2023
Response from Brian on Sep 18, 2023
Thank you Lawrence for the awesome rating, we are so glad that you enjoyed your stay with us.

6/10 Okay

roland

Stayed 5 nights in Sep 2023
Response from Brian on Oct 5, 2023
Thank you for your rating, we would love to know how we can improve if you care to share more.

10/10 Excellent

Duane

Stayed 5 nights in Aug 2023
Response from Brian on Sep 8, 2023
Thank you Duane for the rating, we are so happy that you enjoyed your stay with us.

10/10 Excellent

Aristakes

Stayed 1 night in Aug 2023
Response from Brian on Sep 19, 2023
Thank you Aristakes for the 5 rating, we hope to see you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again.
Very clean, convenient location, beds were really comfortable.
Stayed 1 night in Aug 2023
Response from Brian on Aug 28, 2023
Thank you so much for the awesome rating, we are so glad that you enjoyed your stay with us.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel is clean and nice.
Stayed 1 night in Aug 2023
Response from Brian on Aug 22, 2023
Thank you Brenda, we are so glad that you enjoyed your stay.