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Reviews of Residence Inn by Marriott Orlando Downtown

3 out of 5
Residence Inn by Marriott Orlando Downtown
680 North Orange Avenue, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 241 out of 360 reviews" "
Rating 8 - Good. 65 out of 360 reviews" "
Rating 6 - Okay. 26 out of 360 reviews" "
Rating 4 - Poor. 21 out of 360 reviews" "
Rating 2 - Terrible. 7 out of 360 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anesys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christopher, Cocoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just great
Stayed 1 night in May 2024

8/10 Good

Karina

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2023

8/10 Good

Leslie

Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
good location
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Downtown and the kitchen suite was great. Nice indoor pool and breakfast area was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every thing
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 2 nights in Apr 2024

10/10 Excellent

Pretty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally in my top 2 hotels now. My husband and I stayed in the studio with a king it felt so homely yet lux. Also the breakfast here is top tier. While other hotels only give an apple or a banana and bagel and a coffee, Residence on the other hand will give you a full course breakfast and they even let you make your own fresh waffles. This hotel deserves 10stars, because they actually care for their guests and the money we spend! It is definitely worth every dollar.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we were hoping for, very easy parking, nice clean place!
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean the staff was also super helpful the only thing that was a little confusing was the entrance to the parking garage it’s located in a weird spot I passed it multiple times before realizing it’s located where the sign for the apartment complex next door is other then that I would definitely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Evelin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and quiet Check in easy and quick The guy at the front desk very friendly and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the heated indoor pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. The property was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Effrem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled up in the dark & rain and didn’t realize where to park or what to do at first. Be aware that you can wait out front (in a couple parking spots right outside the front door) or turn in to the parking that is just past the front doors but labeled as parking for the apartment building next door! Nice property otherwise. Clean and staff was nice!
Stayed 1 night in Feb 2024

8/10 Good

CJ

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Marianne, Walden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Darinka

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes above and beyond to make guest feel at home! Love this place!!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 8 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Location was a bit creepy. Property was a bit tattered around the edges. Breakfast was pretty decent.
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

jennifer, Ballwin

Stayed 1 night in Jan 2024

4/10 Poor

Kyu Ri

Stayed 1 night in Dec 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Numerous fixtures in the room needed fixing or replacing (handles, toilet paper holders etc.) Dining chairs were too low for table. Couch sagged.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities. I would have liked the pool to be more heated but the pool area is really nice. We didn't get our room fixed because of the length of the stray but I would have preferred it to be fixed daily.
Stayed 2 nights in Dec 2023
Response from General Manager Stephano Anamisis on Dec 11, 2023
Thank you David staying with us and your feedback regarding your stay. I have shared your feedback with regards to the pool temperature and service with my engineering and housekeeping team for review. We hope to see you on a future visit!

10/10 Excellent

Heleodoro

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property and the room was excellent
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Thank you Anne for your excellent feedback. We hope to see you on a future visit

10/10 Excellent

Gerald, Davie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I nice hotel in downtown Orlando. The rooms are very nice and comfortable. The only slight drawback would be outside street noise can be heard
Stayed 1 night in Nov 2023
Response from General Manager Stephano Anamisis on Dec 11, 2023
Gerald - I appreciate your staying with us and your mention about the slight drawback. We hope you will consider us on a future trip and suggest allowing our team to pre-block you on a different side and floor. Thank you for choosing Marriott hotels!

10/10 Excellent

Mary Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late. Check in was simple and friendly. Everything was as desired. Minor issue with toilet paper roll holder needing maintenance, but not a real issue.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you Mary Elizabeth for staying with us. We appreciate your feedback regarding the roll holder which has been shared with my team for resolution. We hope to accommodate you on a future visit!

8/10 Good

Carl, Lawrenceville

Stayed 1 night in Nov 2023

6/10 Okay

Christopher

Stayed 5 nights in Nov 2023
Response from Staff and Management on Nov 28, 2023
Thank you for your review and welcome any feedback to help ensure your next stay exceeds your expectations. Safe travels

10/10 Excellent

Ethan

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your feedback regarding our cool hotel! We hope to see you on a future visit. Safe travels!

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Clean, comfortable, spacious rooms, comfy bed, good shower.. Front desk friendly and helpful. Some street noise, even on the 5th floor but not enough to hinder sleep.
Stayed 1 night in Nov 2023
Response from Stephano Anamisis General Manager on Nov 8, 2023
Thank you Gary for staying at the Residence Inn by Marriott Orlando Downtown and your feedback. I appreciate your mention about our friendly desk. We hope to see you on a future visit!

4/10 Poor

Afro, new york

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
Thank you for staying at the Residence Inn by Marriott Orlando Downtown and your feedback. If there is anything we could do to improve, please contact our team. We hope to see you on a future visit!

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Nov 8, 2023
Thank you Drake for staying at the Residence Inn by Marriott Orlando Downtown and your 10 of 10 feedback. We hope to see you on a future visit!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable
I’d love to tell you about my stay at the Residence Inn- except they informed me at 10am DAY OF that they wouldn’t honor my reservation that I made over a month before. I have never had this happen before and I’m truly disappointed. I found this out right before a very long flight, where I was landing at 11pm and would have liked to know that I had a hotel to go to. Infuriating and unacceptable. You require 24 hours notice if I cancel, I’d like to be given -at the very least - that same courtesy. And a reason for the cancellation so that I could understand what exactly it is that happened.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 8, 2023
Thank you for your note and apologize for any issues with your reservation resulting in a change in plans. We hope to be able to accommodate you in the future.