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Reviews of Hilton Garden Inn Newtown Square Radnor

3 out of 5
Hilton Garden Inn Newtown Square Radnor
3743 W Chester Pike, Newtown Square, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 273 out of 422 reviews" "
Rating 8 - Good. 88 out of 422 reviews" "
Rating 6 - Okay. 34 out of 422 reviews" "
Rating 4 - Poor. 11 out of 422 reviews" "
Rating 2 - Terrible. 16 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks good
Stayed 1 night in May 2024

10/10 Excellent

Tina M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable. Hotel staff was extremely kind and polite. Would definitely recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay at the Hilton Garden Inn Newton Square Radar!
Stayed 1 night in May 2024

8/10 Good

Elizabeth, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C unit was loud as heck!
Stayed 2 nights in Apr 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Stayed 3 nights in Apr 2024

6/10 Okay

Sharlene

Traveled with partner
The bed was very hard
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the underground parking. The room was really clean the beds comfortable. Not the best food but the staff was the absolute best!!👍
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good quality.
Stayed 2 nights in Mar 2024

10/10 Excellent

Greta, Barnesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Footsteps from grocery store, restaurants, and fun.
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Scott

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel had a fire alarm go off at 2am due to a guest melting something in the microwave. While I do know that the hotel themselves did not create the hazard, that is between them and that guest. I asked what the hotel was going to do for me and my family for being out in the cold for about an hour and having interrupted sleep due to this issue and they had zero answers. I then gave the manager an opportunity the following day to make things right and nothing. I told them that this review would be written and they didn't seem to care. If you want a hotel that cares about you, I do NOT suggest this location.
Stayed 2 nights in Mar 2024

6/10 Okay

Geoff

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was very noisy and difficult to sleep. The TV was terrible. There was no guide on the TV and the station identifications, did not match the channel. Thus it was too difficult to go through every channel to find what you wanted to watch. Rooms were also very difficult to regulate temperature. it would get very cold and then get very warm. No problems with service or cleanliness, just overall the stay was not real enjoyable.
Stayed 1 night in Mar 2024

4/10 Poor

Michael, chester

Stayed 1 night in Mar 2024

4/10 Poor

Aimee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water and the heating/cooling unit was clearly broken and very loud. We mentioned to front desk in the morning before heading out for the day. When we got back we expected we’d be in a different room but instead they said they fixed the issues. We got to room, had hot water for 1 person to take a shower for about 5 minutes and then again there was no hot water. The heating unit also was no quieter. We were leaving the next morning and were exhausted from all we had done that day so didn’t bother complaining again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and pleasant. Hotel was clean and modern. Great to have EV chargers in the basement. Only negative, my wife found the coffee to be basically water, but that may have been a fluke. Outstanding property.
Stayed 1 night in Jan 2024

10/10 Excellent

Lori, Hamden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before, and we really enjoy everything about the facility/area. When we checked in this evening, we parked the car at the front door as it was raining. It was extremely slippery, as there was some sleet. Just watch out for that- I wouldn't want any guests to get seriously hurt
Stayed 1 night in Jan 2024

2/10 Terrible

George

Traveled with family
Disliked: Property conditions & facilities
The toilet was constantly making noise. The heater was randomly making very loud noise, sounding like an airplane taking off. For these reasons refund should be issued. I was there with my family so I could rest, as I had to drive 9 hours next day. i was very upset. Also the bathroom sliding door was broken, the door was off the railing, so there was a big opening on both sides, exposing the bathroom, no privacy, room smelling poop. Totaly unacceptable.
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Nice Rooms, good area
Stayed 1 night in Dec 2023

8/10 Good

Dorothy

Liked: Cleanliness, property conditions & facilities
the water pressure was so weak in the bathroom sink faucet that it was almost impossible to rinse off my toothbrush. It was little more than a trickle.
Stayed 2 nights in Dec 2023

10/10 Excellent

Coleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More restaurant options would be great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

karen

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Unfortunate experience
Blood on toilet upon arrival. Asked housekeeper to come and clean it again. She used a dirty rag to recipe the toilet. Then I asked for a clean rag and spray saying I would be happy to clean it myself. At that she did clean it properly with a fresh rag and spray. Check in at 3:00 rooms weren’t ready until 3:45
Stayed 1 night in Nov 2023

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff that were helpful and friendly. Also greatly appreciated the cold bottles of water near reception. The shop had good options for late night drinks and snacks. Good breakfast at a fair price.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sharin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our overnight stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rym

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Check-in took forever with only 1 person in charge. The bar was very crowded with loud screaming people. We had a terrible night sleep with loud adults screaming in hallways (at some point fighting?) at various times until early morning. I wish the hôtel reminded their drunk guests to be respectful of other guests.
Stayed 1 night in Oct 2023

4/10 Poor

Jason

Disliked: Cleanliness
I stayed three nights and not once was my room cleaned. Bed not made, towels not replaced, and no, i did not have the 'do not disturb' sign on.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Good breakfast choices for the price.
Stayed 1 night in Sep 2023

8/10 Good

Peter, delray beach

Liked: Property conditions & facilities
Great location!!!!
Stayed 1 night in Sep 2023

8/10 Good

David

I have stayed at this hotel since it opened several years ago and until this current stay I have been impressed with everything. The facility has lost its original crispness, worn carpet in the elevators and in 2 floor hallways, room air conditioning front cover adrift, cheap toilet paper and a variety other other items that require attention.
Stayed 3 nights in Sep 2023

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023

10/10 Excellent

A.

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

idriz

Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
No room service

10/10 Excellent

patrick john

Liked: Staff & service, amenities, property conditions & facilities
a little hard to get to off main road
Stayed 1 night in Aug 2023

10/10 Excellent

Iliyan, Wildwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay . Excellent hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I have stayed at in years.
Stayed 1 night in Jul 2023

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were very friendly and the hotel itself was clean and comfortable. Our complaint were the barn yard type bathroom doors, which do no close all the way, there was no cold water only hot in the shower and sink, and the ac unit was very loud.
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Traveled with family
Liked: Staff & service
Property apparently needs some upgrades. Bathroom door handle was loose and kept falling off and no cold water at all. For the amount of money paid I would have expected nicer accommodations
Stayed 1 night in Jul 2023

6/10 Okay

Joyce

Liked: Cleanliness, staff & service
While the hotel is very pretty, safe and clean it definitely has some issues. My first room had a broken air conditioner so called the front desk and was given another room. As there was only one staff member in the hotel I had to go to front desk for new keys and move all of my items to another room that was at the far end of the hotel. The second room had a shower that was scalding. No cold water at all so sort of took a sponge bath. Told the front desk and was told someone would be up to fix it. Never happened. I was told I could change to a third room but opted to bag that. Front desk thought I should be comped a night but manager said no so I can’t really give this place my usual excellent review
Stayed 3 nights in Jun 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

James

Stayed 1 night in Jun 2023

10/10 Excellent

Maryanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a Great place to stay for event
Stayed 1 night in Jun 2023

8/10 Good

Michael, chowchilla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
safe and secure with elevator key.