Premier Apartment, 2 Bedrooms, City View, Corner | Private kitchenette | Fridge, microwave, stovetop, dishwasher
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Reviews of Renaissance Properties - 21 & Chestnut

4 out of 5
Renaissance Properties - 21 & Chestnut
2101 Chestnut Street, Philadelphia, PA

Reviews

6.0
Rating 10 - Excellent. 19 out of 68 reviews" "
Rating 8 - Good. 11 out of 68 reviews" "
Rating 6 - Okay. 8 out of 68 reviews" "
Rating 4 - Poor. 11 out of 68 reviews" "
Rating 2 - Terrible. 19 out of 68 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jared

Stayed 2 nights in Aug 2023

2/10 Terrible

Lisa, East Greenwich

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property manager is a scammer. He baits and switches, which is what others have warned against. He told me at the last minute that the property was not available and offered a refund, which he is not issuing. Stay away!!!!!
Stayed 2 nights in Sep 2021

10/10 Excellent

Irvan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare. I will NEVER book with them ever.
I booked the room for 3 days, the original place I booked had problems so they dicides to offered me another room. They have no parking, I had to pay valet parking next door $50 a day. At first everything looked good till i notices stains on the sofa, the bathroom and the master bedroom had no working light bulps. The pots were dirty and the coffe maker had mold. I had spent what I had for those three days so I had to stay there. I also made a refundable deposit of $500 that was supposed to be refunded back to me after 2 days after check out. It's been about 3 weeks and I haven't received the deposit and I tried multiple times to contact the owner but they've decided to ignored me.
Stayed 2 nights in Nov 2020

4/10 Poor

Tiara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean
Stayed 2 nights in Nov 2020

4/10 Poor

khanisha

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Complicated and not prepared to host
Only spent 6 hours here because the first day of the trip the room was not ready and we had to be sent to another hotel across the street it was definitely nice but the next day we had to pack up and move again the second day of the trip I couldn’t use the room until after 3pm this is not a hotel but an apartment it reeked of fresh cut onions it looked like a rushed clean still dirty (kitchen) no soap or even bottled water, living room tv did not work, I spent 30 mins trapped in the lobby because no one was at the front desk and I wasn’t instructed to use a key fob for the elevators I was buzzed up initially, while my 7year old was stuck on the 13th floor.
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

2/10 Terrible

JAZMINA

Stayed 4 nights in May 2020

2/10 Terrible

Elijah

Disliked: Cleanliness, room comfort
This is a scam please don’t stay here.
Stayed 2 nights in Apr 2020
Response from Henry on Apr 15, 2020
Hi Elijah Sorry you were not able to stay in the property. The security deposit requirement is listed 3 times before you book, that being said, because you were unable to pay the security deposit or stay we are still able to offer you a voucher for a future stay for up to 1 year as a courtesy as discussed. Let us know if you have any questions Best Henry

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I loved the view and the location.great place to walk around the city or go to public transportstion. My room had to be changed due to past visitors but i was pleased with the assistance in the transistion. They even gave me a nicer view of the city.
Stayed 2 nights in Feb 2020

4/10 Poor

Richard

Stayed 2 nights in Nov 2019

2/10 Terrible

DONALD

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Expedia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was actually only there 9/26-9/28, but it was a beautiful, comfortable accommodation in a great location
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
Perfect size for one or two people. Manager was very communities and accommodating. The room could have been cleaner and the general build of the apartment was a little claustrophobic at times for a man of my size (6’3”). All in all a good stay.
Stayed 2 nights in Sep 2019

8/10 Good

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, this was a good place. The location was great. It is probably a tad small for two regular size people (queen bed and the futon is small). But it served the purpose we needed and very convenient. If you want to stay in the city and do not need frills, then this is a good place.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this apartment styled hotel room! It basically is in the heart of center city. Which means easy assessable to restaurants and stores. I’d definitely recommend anyone to book this hotel.
Stayed 3 nights in Aug 2019

4/10 Poor

Ashton

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pretty good, but some problems
We booked this location and was moved to a nearby apartment due to broken toilet. Unclear whether new apartment was worth the same amount. In the replacement apartment there was very wet floor in bathroom when we arrived. Host only communicated via text and asked us to send ID via photo. He brought up that smoking in the apartment incurs fines on three separate occasions which was over the top considering neither of us smoke. Apartment was comfortable and clean otherwise. Air conditioning was great. Location is pretty good!
Stayed 3 nights in Aug 2019

2/10 Terrible

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs in a scam
Terrible noisy,hot,they charge 125 for cleaning 700 dollar total for 4 nights I also got bed bugs from the place absolute dump crack house
Stayed 4 nights in Jul 2019

6/10 Okay

Charles

Stayed 2 nights in Jul 2019

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2019

6/10 Okay

charles

Liked: Cleanliness, room comfort
Last minute switch
On the morning of our trip, I was told the unit I had reserved was no longer available due to a leak in the unit above. We were moved to 22nd and Market Street, which appears to be an older building in a less desirable neighborhood.
Stayed 2 nights in Jun 2019
Response from Bryan on Jul 29, 2019
Hi Charles We are sorry you did not have an outstanding experience, please email us at support@renaissancepropertiesgroup.com so we can discuss the situation that transpired and resolve it for you Thanks Bryan - Leasing Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and had everything we needed for a 1 week stay for conference! Location was great and the manager was easy to work with! He even notified us of problems prior to check in and adjusted our location to improve our stay! Would definitely stay again!
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn’t sleep 3
This place sucked. It was filthy, horrible bedding, mirror fell off the wall, does not sleep 3 people.
Stayed 2 nights in Apr 2019

6/10 Okay

Ej, Boston, us

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible stay, do not book even if it's the only available property. The owner moves you around without any notice. The property looks nothing like the pictures or unit booked. The Mattress is a junky old pile of foam. We really got burned by this property and I urge anyone else to not book with them. Expedia really should remove them from their site as they are operating very shady business practices.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Apr 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

RodneyD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice studio apartment. Great location. Good value.
Stayed 2 nights in Jan 2019

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocky Start but Great apartment
I booked my stay at the Renaissance hotel and after confirmation received a text that the website had not been updated and the hotel room was not available but they could offer me a choice of a studio in a brownstone at a discount for the three nights or one night in a 2 bed apartment then move to a 1 bed apartment for the last two nights. I opted for the discounted studio. There was a problem with the lock box and I could not access the studio so I ended up in the 2 bed apartment and am glad that I did. The apartment is new and very nice with a fantastic roof view, several restaurants as well as downtown within walking distance. Henry stayed in touch by text and phone calls when necessary which I appreciated. I thoroughly enjoyed my stay even with the rocky start.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing and the apartment was super modern
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Great location, but the apartment was supposed to be an ‘upgrade’. Sheets were dirty, couch was broken, door was locked when I was aupposed to be open. Coordination between Expedia and the property managers was odd and very anxiety-producing. Managers were slow to respond to the instruction to pay a deposit. Apartment was small and dark, but had nice amenities and great location. One bedroom is really an office and has no window, so it will s a bit claustrophobic. Property manager readily available while we were in the apartment for the weekend. Most repaires/cleaning needed were taken care of.
Stayed 2 nights in Oct 2018

8/10 Good

Lawrence, 2040 Market

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent communication and very accommodating Weather was bbeautiful
Stayed 2 nights in Sep 2018

4/10 Poor

Luis, New York

Disliked: Property conditions & facilities
The location is within walking distance to downtown city center, very convenient. Property is very old and with sewer system coming from the basement area. Bathroom is dissapointing and bath tub is horrible. Furniture is new and clean. The price is high for a property like this. I would prefer a hotel room over this.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in City Center, near Trader Joes. I was here for work, so these conveniences and the comfort of a spacious place to work were important. This would be a great property for a visit to the city on vacation as well.
Stayed 4 nights in Jun 2018
Response from Brian on Jul 2, 2018
Thanks for your review, we look forward to having you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in the face of a water leak
I received a text shortly before arriving telling me that there was a water leak in the room above the one I booked. They gave me a new address for a room (about a block away) and simple instructions for checking into an apartment. The room itself was very nicely kept and decorated. Having a washer/dryer in the room meant that I only needed two changes of clothes, and the fully stocked kitchen meant I saved a bunch on meals by not having to dine out in downtown Philly.
Stayed 3 nights in May 2018
Response from Brian on Jul 2, 2018
Thanks for your review. WE look forward to having you again

10/10 Excellent

Micheala, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Corporate Apartment on Chestnut St.
Got upgraded to a two bedroom. Apartment was well-appointed and central.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aparthotel
My first experience with an apartment/hotel. It was awesome! The property was beautiful & clean, and Henry was very attentive and available. Everyone I came into contact with was very friendly and knowledgeable.
Stayed 2 nights in Mar 2018
Response from Brian on Apr 3, 2018
Thanks for your review!

6/10 Okay

Guy H.

Great Location in Philly
This review is actually for the Avenir building since the property originally booked had some mechanical issues. The building was newly renovated and the apartment was clean. The furniture was a bit sparse and of early Ikea vintage so the living room was a bit uncomfortable,but the beds were fine and it worked for our purposes, which was to be centrally located in Philly.
Stayed 2 nights in Mar 2018

4/10 Poor

Traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor communication from landlord.
Pros: Good location, downtown. Nice area, residential. Full Cable TV. Cons: First off, I was scheduled for one apartment and was texted the night before that they were moving me 8 blocks to another. 1 - Cold apartment, in the Studio. Heat is controlled from another apartment. ?!? Needed owner to drop off space heaters. Which they did, two times because 1 wasn't enough. They were responsive and great about that. 2 - One roll of toilet paper that was not a full roll. 3 - Poor communication from landlord. Was not told the exact location of the apartment. Because the keycode worked on another adjacent apartment, and it was dark, I stayed my first night in the wrong apartment until the new tenants appeared. When I told the new tenants I was there for another two days, they handed the phone to me and I spoke to the landlord. He was rude and demanding that I "vacate immediately". I would think if you had two apartments and one was behind the house in a dark corner, that you would give tenants SPECIFIC instructions or at least have letters on the door (A, B). 4 - To get to the apartment, you continuously had to unlock a lockbox, then open a padlock chain to be able to open the iron gates to the driveway. This can be not too fun at night when you can't see and it is cold. This had to be locked at all times because they rented out the parking space behind the gates. 5 - Most breakers were turned off, half of the lights/outlets didn't work until I figured that out.
Stayed 3 nights in Feb 2018

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Brian on Apr 3, 2018
Thanks for your kind comments!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much less than expected !
By the luck of the draw we were booked into a unit that must have been abandoned by it's owner in this OLD CONDO building. The building appeared to have been built in the '50s. It had old style window AC units and baseboard boiler heating. Our unit was desperately in need of attention. WiFi did not work with my laptop. TV impossible to use, either dead batteries or broken clickers. My wife cautioned me to not sit on the couch or walk on the floor barefooted. Sink in bathroom was dislocated from wall and the drain plumbing had been replaced improperly such that it left the stopper unusable and it drained very slowly. Burned paint on the wall next to the gas stove. Cracks in bathroom ceiling and one wall. closet doors off tracks. Furnishings were old, damaged and worn out. Two sets of keys, one worked nicely the other was very difficult to use. The refrigerator relatively new. Check in was difficult, the security person at the entrance desk had no idea that units were being rented. Luckily I had my check in instructions with me and upon presentation and some difficulty we were allowed in. Based on the advertising pictures and the cost of the stay we did not expect this much disappointment in our accommodation in downtown Philadelphia.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not lock from inside; room falling apart
The 'Renaissance' title makes you think this is part of the Marriott. It's far from it. The night before my reservation, I received an unprofessionally worded text message letting me know that I had been 'upgraded' to a sister property, at 2135 Walnut. I followed the property manager's instructions to enter an unmarked apartment building in an unsafe neighborhood, the interior of which was run down. There was no concierge. I followed a dark corridor to get to my room at the end of the hall, and entered to find it unclean and falling apart. The ceiling had a gaping hole, floorboards did not meet, and the apartment was dirty. The building had no concierge, spa, or business services as the ad for either room claims. The decrepit state of the room, and the lack of amenities (not to mention the lack of an actual hotel) was unacceptable and false advertising. However, what led me to leave the room was the fact that I could not lock the door from the inside. I called the property manager to let him know I was leaving, and ask for a refund. He told me to cancel the room via Expedia so someone else could book it, and then he would refund the reservation. I called Expedia but they told me he had to refund it before they could cancel - not the other way around. He became unresponsive, so I wasted hours with Expedia and had to file a dispute with my credit card company that lasted for months. I eventually got my money back. Wasn't worth the hassle - don't book with this property!
Stayed 2 nights in Apr 2017

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a meeting scheduled in center city and we booked 7 properties with Renaissance, They were centrally located, responsive, and all the amenities were great especially the sporting club at the bellevue hotel which is awesome! Thanks for a great stay, will definitely stay again
Stayed 2 nights in Nov 2016