Exterior

Reviews of Holiday Inn Express And Suites Gilbert Mesa Gateway Airport, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 358 out of 458 reviews" "
Rating 8 - Good. 57 out of 458 reviews" "
Rating 6 - Okay. 22 out of 458 reviews" "
Rating 4 - Poor. 14 out of 458 reviews" "
Rating 2 - Terrible. 7 out of 458 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave early for our flight back home. Comfortable, clean bed. Very close to the airport.
Stayed 1 night in May 2024
Response from Taylor Ayers - AGM on May 19, 2024
Hi Susan, Thank you for your 5/5 rating! We are so happy to hear that you enjoyed your recent stay with us, especially because of our clean and comfy rooms, and our convenient location. We hope to see you back!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, comfortable and very convenient. Close to dining for dinner and the airport in the morning
Stayed 1 night in May 2024
Response from Taylor Ayers - AGM on May 19, 2024
Hi Chris, Thank you for your 5/5 rating! We are so happy to hear that you enjoyed your recent stay with us, especially because of our clean and comfy rooms, and our convenient location. We hope to see you back!

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient to airport
Stayed 1 night in May 2024
Response from Front Desk on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Business traveler
Liked: Amenities
Very clean and comfortable hotel. Well managed.
Stayed 2 nights in May 2024
Response from Front Desk on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yazmin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Comfortable beds. Kid friendly. Good breakfast options.
Stayed 4 nights in May 2024
Response from Front Desk on May 9, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lisa

New hotel but hot tub out of order. Our stay of 5 days our room only got clutter & that was because we specifically asked the maids to clean. Poor service!!
Stayed 5 nights in Apr 2024
Response from Front Desk on May 7, 2024
Thanks for staying with us. We appreciate your feedback! We apologize for not meeting your expectations. Customer Service is our number one goal.

10/10 Excellent

Christina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean, parking was easy, friendly hotel staff and breakfast was great.
Stayed 2 nights in May 2024
Response from Front Desk on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Valerie

We need to cancel, we had to stay an extra day. There is no number to call to cancel. My fathers in hospice and the hotel couldn’t cancel our reservation because we needed to contact Expedia because that’s who we called to book the reservation. Now we won’t be there at all on that date. Can you provide a number so I can speak to customer service please? 406-850-0081
Stayed 1 night in May 2024
Response from Madianna on May 4, 2024
Hi Valerie,Thank you for taking the time to provide us with your feedback.We apologize that this trip did not go as planned. Unfortunately, if a guest prepaid through a third party, such as Expedia, the guest must contact the third party in order to make any changes to the reservation. Though I do not have a direct contact number, I know that Expedia has a 24/7 help line. I believe if you go onto the website and go to the section titled "Help Center" and continue in the "Lodging" portion you can select the subcategory "Cancel your hotel or vacation rental booking". In this they provide instructions on how to cancel. If this does not work, I believe there is an option to select "get in touch". This will take you to a page where you enter your information and a representative will contact you. Though this was not the exact information you had requested, I hope you found it somewhat helpful. We hope to get the chance to service you again in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Madianna on May 4, 2024
Hi John,Thank you for taking the time to leave us a 4/5 star review. Your feedback is very important to us. It is great to hear that you had enjoyed your stay! We hope to see you back soon!

8/10 Good

Roy

Stayed 2 nights in Apr 2024
Response from Taylor Ayers - AGM on May 19, 2024
Hi Roy, Thank you for taking the time to rate your recent stay with us, and we hope to have another opportunity to serve you again in the future!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice. Clean and friendly staff. Nice breakfast.
Stayed 1 night in Apr 2024
Response from Madianna on May 4, 2024
Hi Elizabeth,Thank you for taking the time to leave us a 5/5 review! Your feedback is very important to us; as it helps us see what our team is doing right and where we could use improvement. We love hearing that you enjoyed your stay with us overall! It is great knowing that our friendly staff and clean property stood out to you, as well as our delicious hot breakfast! We hope all of these wonderful things and interactions earned your business for the next time you find yourself in the Gilbert area! We hope to see you back soon!

10/10 Excellent

Caleb, Queen Creek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Friendly staff. Clean rooms. Great complimentary breakfast.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cece

Stayed 2 nights in Apr 2024
Response from Madianna on May 4, 2024
Hi Cece,Thank you for taking the time to leave us a 5/5 review. Your feedback is very important to us. It is great to hear that you enjoyed your stay! We hope to see you back soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this hotel and always have a great experience.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 5, 2024
Hello Renee!Thank you for taking the time to leave us a 5/5 review! Your feedback is very important to us. We hope to see you back soon!

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Hello Gary!Thank you for taking the time to leave us a 5/5 review! Your feedback is very important to us. We hope to see you back soon!

10/10 Excellent

Leonard, Phoenix

Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Hello Leonard!Thank you for taking the time to leave us a 5/5 review! Your feedback is very important to us. We hope you come back to visit soon!

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Taylor Ayers - AGM on Mar 29, 2024
Hi Kay, Thank you so much for giving us a perfect 5/5 rating! We are so happy you enjoyed your recent stay with us, and look forward to a future visit!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable. None of the channels would work. All scrambled.
Stayed 1 night in Mar 2024
Response from Taylor Ayers - AGM on Mar 29, 2024
Hello Theresa, Thank you for taking the time to tell us about your recent stay. While we are happy to hear that you enjoyed a clean and comfortable room, we are sorry to hear about the issues you experienced with your TV. I am sure you already reported the outage to the front desk, and that this was taken care of for you. Sometimes these issues could be due to the service provider, or even a faulty cable in the rooms. We do hope to have another opportunity to serve you again in the future!

10/10 Excellent

David

Y
Stayed 1 night in Mar 2024
Response from Taylor Ayers - AGM on Mar 29, 2024
Hi David, Thank you for your 5/5 rating! We are so glad you enjoyed your recent stay, and hope to see you back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Taylor Ayers - AGM on Mar 29, 2024
Hi Michael, Thank you for your 5/5 rating! We are so glad you enjoyed your recent stay, and hope to see you back!

10/10 Excellent

kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taylor Ayers - AGM on Mar 29, 2024
Hello Jessica, Thank you for your 5/5 rating! We are so glad you enjoyed your recent stay, and hope to see you back!

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback! We will address your concerns with our staff. Thank you again for your stay. We hope we can serve in the near future.

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room! Smelled so nice, super clean modern look. Bed and pillows were comfortable. Zero complaints! Will stay here again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and so close to the airport!!!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melonie Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel
Stayed 4 nights in Feb 2024
Response from Ana Burge on Mar 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

The room was large and clean
Stayed 1 night in Feb 2024
Response from Taylor Ayers - AGM on Mar 3, 2024
Hello Dawn, Thank you for your 5/5 rating! We are so happy to hear that you enjoyed your recent stay with us, especially because of your clean and spacious room. We hope to have another opportunity to serve you again in the future!

6/10 Okay

Ma Lourdes U

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here two nights. Loved how clean and new the amenities are. The bed was a little lumpy but still great. Except after the first night, someone was knocking loudly on the door. I thought it was an emergency seeing that it was at 8:45 am on a Sunday. It was housekeeping and they wanted to clean the room that early. When she realized we were still asleep, she said she would come back later (which never happened). Our key card also didn’t work on the other doors and so we ended up having to walk around to the main entrance when we didn’t have to.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback! We apologize the inconveniences you had during your stay. Please feel assured we will address your concerns with the housekeeping dept.

10/10 Excellent

Lori

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find, seems safe and plenty of parking. Close to stores and restaurants. Room was clean and the temperature was adjustable. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Angelina, Foothill Ranch

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too expensive for the worth of the hotel stay. They said pet friendly but there is no rest area for pets in the property and you pay $50 per day for the small pet. A rip off !!! In Home 2 Holiday , Phoenix, we only paid $100 for 3 days plus they have a rest area for pets. They said free breakfast, but when a dish is gone... they will not refill for the other people who come a little later but with in the time frame for breakfast. A cheap hotel but ask for more money than it deserves.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Thanks for staying with us. We appreciate your feedback! Please accept our apologies for not meeting your expectations. Please feel assured we will address your concerns with our management team.

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clifton

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and friendly, attentive to our needs.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything about the hotel
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 11, 2024
Hi Juan,Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay! We hope to see you back soon!

10/10 Excellent

Liju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay near Mesa Gateway airport
A beautiful and friendly atmosphere. Staff ever helpful and convenient location
Stayed 5 nights in Jan 2024
Response from Taylor Ayers - AGM on Feb 9, 2024
Hi Liju, Thank you for taking the time to tell us about your recent stay with us. We are so happy to hear that it was a pleasant experience, especially because of our overall atmosphere, awwesome staff, and convenient location. We hope to see you back!

10/10 Excellent

Moses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new and clean property near the airport.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Hi Moses!Thank you for taking the time to leave us a review. Your feedback is very important to us! We are glad that the location of the property was convienent for your stay! We hope to see you back soon!

10/10 Excellent

Quito

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Taylor Ayers - AGM on Feb 9, 2024
Hi Quito, We are so happy that you enjoyed your recent stay with us, and we hope to have another opportunity to serve you again in the future!

10/10 Excellent

Julia

Stayed 1 night in Feb 2024
Response from Taylor Ayers - AGM on Feb 9, 2024
Hi Julia, We are very thankful for your outstandung 10/10 rating. Until next time!

10/10 Excellent

Cheryll

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor Ayers - AGM on Feb 9, 2024
Hi Cheryll, We are so happy to hear that you enjoyed your recent stay with us, and look forward to your next visit!

10/10 Excellent

Juliet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay!
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 27, 2024
Thank you for your review Juilet, we are glad you enjoyed your stay. We hope to see you back soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Quick in and out. No issues at all.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 26, 2024
We are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor Ayers - AGM on Feb 9, 2024
Hi Gloria, We appreciate your perfect 10/10 rating, and we look forward to having another opportunity to serve you again in the future!