Exterior

Reviews of Holiday Inn Express Scottsdale North

2.5 out of 5
Holiday Inn Express Scottsdale North
7350 East Gold Dust Ave, Paradise Valley, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 760 reviews" "
Rating 8 - Good. 251 out of 760 reviews" "
Rating 6 - Okay. 75 out of 760 reviews" "
Rating 4 - Poor. 29 out of 760 reviews" "
Rating 2 - Terrible. 17 out of 760 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Deanna

The new general manager was very helpful. Her name began with the letter A and she was about 30 years old with hair. She let me check in early: I was pretty sick and appreciated her kindness. Gabriel was often short with me and got upset every time I asked for a new card because mine got demagnetized. I asked 4 times in 14 days. He even snapped and asked me when I was leaving after about a week. It was unnecessary and rude. I have stayed at this hotel for almost 16 springs in a row and didn’t appreciate him
Stayed 15 nights in May 2024
Response from K Lewis General Manager on May 20, 2024
Alexia is our front office manager and I am glad that you found her kind and helpful. I do apologize for the keys not working and will speak with Gabe about his interaction wit you.

10/10 Excellent

Rahmatollah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from K Lewis General Manager on May 20, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Debi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would go back
Stayed 4 nights in May 2024
Response from K Lewis General Manager on May 20, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee… 24/ 7!
Stayed 3 nights in May 2024
Response from K Lewis General Manager on May 16, 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope you will choose to stay with us again.

4/10 Poor

LAURA

Traveled with partner
Disliked: Cleanliness, staff & service
Very upset that the cleaning crew supervisor opened the room door when we had the “do not disturb“ sign hanging and without 1st knocking. She then stood there and asked, if we have a late check out. Even if it was 5 minutes before checkout, I think this was very rude. My husband had just put on his boxer when she opened the door. My husband informed one of the managers at the front door and felt that he was ignored and she didn’t care what had happened. About an hour after being rushed out of room I realized I forgot my wallet in the room. The staff didn't bother to do a courtesy call to let me know. When we went back they already had it at the front desk, so why not call me so I don’t drive miles away and then have to drive back. If I hadn’t made a stop at store I wouldn’t have notice till I drove all the way back home to CA. Really upsetting
Stayed 1 night in May 2024
Response from K Lewis General Manager on May 16, 2024
I do apologize for your experience. Housekeeping does start walking rooms about 30 minutes prior to check out as a large majority of guests leave without coming to the front desk. We have a limited amount of time to get rooms ready for the next round of check ins. As far as the wallet is concerned I am sorry that someone did phone you earlier.

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in May 2024
Response from K Lewis General Manager on May 13, 2024
Thank you for taking the time to give us such great feedback. We appreciate your business and hope you will choose to stay with us again.

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, safe with easy parking.
Stayed 1 night in May 2024
Response from K Lewis General Manager on May 8, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk person gave us great service.
Stayed 1 night in May 2024
Response from K Lewis General Manager on May 6, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again in the future.

10/10 Excellent

Alejandro

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude staff
Stayed 3 nights in May 2024
Response from K Lewis General Manager on May 6, 2024
I do apologize that everything was not to your satisfaction we hope you would consider giving us another opportunity to change your mind in the future.

10/10 Excellent

Andreina

Stayed 1 night in May 2024
Response from K Lewis General Manager on May 22, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable
Stayed 2 nights in Apr 2024
Response from K Lewis General Manager on May 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SCOTTSDALE NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Kristy Lewis General Manager

10/10 Excellent

Lori

Stayed 1 night in Apr 2024
Response from K Lewis General Manager on May 20, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Okay

Irene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was not very good, trays were empty juice machine and pancake machine were out of order. Our Tv also didn’t work
Stayed 4 nights in Apr 2024
Response from K Lewis General Manager on May 6, 2024
I do apologize that everything was not to your satisfaction we hope you would consider giving us another opportunity to change your mind in the future.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay. Reason for 4 star instead of 5, property is showing signs or aging and it seems not much is being done to keep it up. Great pool! Nice staff. Great beds.
Stayed 7 nights in Apr 2024
Response from K Lewis General Manager on Apr 25, 2024
Thank you for taking the time to review your stay. We are trying our best to keep up with a 30 year old building. We are scheduled to under go renovations this summer. We hope you will come back next Fall to see our improvements.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 1 night, but everything was very nice.
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 25, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and are pleased you enjoyed your time with us. We look forward to seeing you again

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 29, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Randy, lititz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful with handling some golf gear we had shipped to the property
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 24, 2024
Thank you for taking the time to review your recent stay. We are so pleased you enjoyed your stay and that the staff was helpful and accommodating.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenienr quiet
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 24, 2024
Thank you for taking the time to review your recent stay at the HIE Scottsdale North. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from K Lewis General Manager on May 13, 2024
Thank you for taking the time to give us such great feedback. We appreciate your business and hope you will choose to stay with us again.

8/10 Good

Elizabeth Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean neat and quiet. All staff exceptional! Thanks for a great stay!
Stayed 3 nights in Apr 2024
Response from K Lewis General Manager on Apr 22, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Sylvia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was enjoyable. Hotel is very clean, quiet, in an excellent area close to shops, restaurants, freeway and so many other options. This is an excellent place to stay and look forward to staying here again in the near future.
Stayed 2 nights in Apr 2024
Response from K Lewis General Manager on Apr 22, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Scott Eli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great!
Stayed 5 nights in Apr 2024
Response from K Lewis General Manager on Apr 16, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Signage recommending quiet time should be more prominent. TV volume from next room loud.
Stayed 2 nights in Apr 2024
Response from K Lewis General Manager on Apr 15, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

4/10 Poor

Mustafa

Traveled with family and small children
Disliked: Property conditions & facilities
The breakfast was really poor. The elevator broke during our stay. The bathrooms needed upgrading. The breakfast options were really bad. The food was stale. The fruit was rotten.
Stayed 3 nights in Apr 2024
Response from K Lewis General Manager on Apr 15, 2024
I do apologize your recent stay did not meet your expectations. The elevator unfortunately was an unforeseen incident that has since been resolved. We hope you would consider staying with us again so we can change your mind about the property.

10/10 Excellent

Sungwook

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 15, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Okay

Victoria

Traveled with family
Didn't like the breakfast, stay for a week and by the third day I stop going. The staff that served the breakfast are not that friendly either. Property is very clean, bed are very comfortable. I was downstairs close to the general bathroom, vending machine. It was very noisy, am not really a morning person. Overall we enjoyed our stay
Stayed 7 nights in Apr 2024
Response from K Lewis General Manager on Apr 9, 2024
Thank you for reviewing your recent stay. I am sorry you did not find our breakfast to your liking. We try to change it up and give some variety, but on sold out weekends sometimes it is difficult to keep up. We hope you would come back and visit us again.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe, well lit.
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 8, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again in the future.

10/10 Excellent

Ramela

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay,
Stayed 3 nights in Apr 2024
Response from K Lewis General Manager on Apr 7, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

8/10 Good

Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was great except one thing. The closet door was basically a flimsy mirror and it wouldn’t stay closed. Real cheap.
Stayed 1 night in Apr 2024
Response from K Lewis General Manager on Apr 4, 2024
Thank you for taking the time to review your stay. The closet doors are going to be replaced this summer during our renovation. We hope you will come back again and experience our new product.

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Apr 7, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Apr 22, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Okay

Danny

Traveled with family
When I made reservation I asked for first floor, and close to lobby. Did not have, we were put on third floor, and at end of hall. Ice machine did not work on 3rd. floor, I had to go down to second floor for ice.
Stayed 2 nights in Mar 2024
Response from K Lewis General Manager on Mar 25, 2024
I do apologize the request for 1st floor did not come through and the property was sold out. Ice machine GFI blew over the weekend, has since been repaired. We hope you would give us another opportunity in the future to improve upon your experience staying with us.

8/10 Good

Elair

Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Apr 15, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

QING

Liked: Cleanliness, staff & service, property conditions & facilities
Great value to stay at the great location to downtown, enjoyed full service of morning breakfast. Will for sure to rebook next time
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 22, 2024
Thank you for taking the time to review your recent stay at the HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again

10/10 Excellent

Zugel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from K Lewis General Manager on Mar 21, 2024
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again in the future.

8/10 Good

Linda, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, quiet. Loved the large full bottles of Dove body wash & lotion. Quality bedding & comfortable bed. Great location to go to Salt River Fields & Salt River Casino. Free bottles of cold water - this was a big plus! Free parking. Didn’t get up in time for breakfast. The property isn’t fancy or plush but was fine. Only complaint is bathtub drain was super slow so tub starts filling with water as you shower. I read they are renovating this summer. Would definitely go back.
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 19, 2024
Thank you for taking the time to review your recent stay. We are so glad you enjoyed your time with us and look forward to seeing you again

6/10 Okay

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean just very out dated , a/c fan unit did not work
Stayed 2 nights in Mar 2024
Response from K Lewis General Manager on Mar 12, 2024
Thank you for review your recent stay. We are scheduled to renovate the property this summer. Hopefully you will give us another try in the Fall to experience our upgrades.

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff were friendly and helpful. It was definitely overpriced for what it was ($330 a night!), but it was Friday and I suspect a busy time of year. Still way too much. It was fairly noisy too, which was hard on my insomnia and I slept about 3 hours the night we stayed there. People slamming doors at 3 am, etc..
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 11, 2024
Thank you for taking the time to review your recent stay. Yes this is our busy time of year so the rates are adjusted accordingly. We hope you would consider trying us again maybe in the fall after our renovation this summer

8/10 Good

Toni

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Fridge was very noisy, wallpaper in bathroom loose in places, no restaurant on property
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 7, 2024
Thank you for taking the time to review your stay. I will pass these maintenance issues on so they can be addressed. We hope you will still choose to stay with us again in the future.

10/10 Excellent

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to upgrade room with USB ports. No charging ports for iPhone and electronic devices. But overall, I would stay there again.
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 7, 2024
We are scheduled to renovate the rooms this summer that will definitely include this upgrade. We hope you will stay with us again to see our improvements.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great as was the breakfast.
Stayed 4 nights in Feb 2024
Response from K Lewis General Manager on Mar 6, 2024
Thank you for the excellent feedback on your recent stay. We hope you will choose to stay with us again in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good value.
Stayed 1 night in Mar 2024
Response from K Lewis General Manager on Mar 5, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from K Lewis General Manager on Mar 4, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and nice suze. Pool and jacuzzi on clean and peoper manner. Grinds
Stayed 1 night in Feb 2024
Response from K Lewis General Manager on Mar 1, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you choose to stay with us again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from K Lewis General Manager on Mar 4, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Joe, Somerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood was great!
Stayed 1 night in Feb 2024
Response from K Lewis General Manager on Feb 26, 2024
Thank you Joe for taking the time to review your stay. We appreciate your feedback and hope you will choose to stay with us again

8/10 Good

Federico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay. The staff were very helpful and accommodating.
Stayed 2 nights in Feb 2024
Response from K Lewis General Manager on Feb 21, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good included breakfast. Friendly staff . Great location
Stayed 1 night in Feb 2024
Response from K Lewis General Manager on Feb 21, 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.

6/10 Okay

David

Traveled with group, Business traveler
Liked: Cleanliness
My door was jammed to my room. When I notified the gentleman at the front desk he came to look at the door and then shoulder rammed it to open it. He then turned to me and said “this is an old building” so for the remainder of my stay I guess I was expected to forcefully open my door, I just used the back door entrance to the room
Stayed 1 night in Feb 2024
Response from K Lewis General Manager on Feb 16, 2024
I do apologize, he is right it is an old building but you shouldn't have had to deal with that. I will pass this on to maintenance so it can be addressed immediately. The property is scheduled for complete renovation this summer. We hope you will choose to stay with us again after completing to see our improvements

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough Stay and DO NOT Recommend
I would not recommend this Holiday Inn!! We stayed in another one in Scottsdale a couple months back (thought we were returning to the same one because photos of course looked similar) however didn’t cross check address. The other one was Excellent…this one was AWFUL!! Run down, old, poorly maintained, odd and unwelcoming lobby, leaks from the ceiling in the 3rd floor hallway. Toilet ran the entire time. Maintenance was only available at 8am which was too early for our family of all women to allow a man into our room. Housekeeping was SOOO loud outside our door and in the next rooms we could hear their conversation and banter all morning. Never experienced that before where the housekeepers would yell to one another from room to room:/ The late night front desk attendant gave me ATTITUDE when I shared about the toilet running. Breakfast was AWFUL. Bathroom amenities were ODDLY placed and inconvenient (hard to explain just poorly thought out). Toilet paper and tissues were incredibly rough!! Again, did NOT have any of these issues with the other Holiday Inn in the area. Just overall bad experience and would not stay here again or recommend ESPECIALLY for the price at $250 a nite!!! SUCH a shame:/
Stayed 3 nights in Feb 2024
Response from K Lewis General Manager on Feb 14, 2024
Thank you will forward these maintenance issues on to our Chief to address. We are set to under go renovations this summer to address all rooms and public space areas. We hope you will choose to stay with us after they are complete