Exterior

Reviews of AC Hotel Vancouver Waterfront

3.5 out of 5
AC Hotel Vancouver Waterfront
333 W COLUMBIA WAY, Vancouver, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 134 reviews" "
Rating 8 - Good. 18 out of 134 reviews" "
Rating 6 - Okay. 13 out of 134 reviews" "
Rating 4 - Poor. 10 out of 134 reviews" "
Rating 2 - Terrible. 3 out of 134 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Johannes

Traveled with family
Liked: Cleanliness, amenities
No bellman to assist with luggage or valet to park car. Untrained staff in dining room (breakfast).
Stayed 1 night in Apr 2024
Response from HotelMgmt on May 6, 2024
Thank you for your feedback, Johannes. As a brand AC Hotels does not have Bell Staff or Valet, we are considered one of Marriott’s select service brands and do not offer several of the amenities found in our full service brands. We are very sorry for the issues you experienced with our dining staff during breakfast. Your feedback is instrumental in helping us improve. We hope to have another opportunity to host you, with a commitment to providing a better breakfast experience.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking to shops and restaurants. Room was very nice.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 29, 2024
Thank you for your five-star review, Michael! We’re delighted to hear that our convenient setting and comfortable guest rooms were the highlights of your stay at the AC Hotel by Marriott Vancouver Waterfront. It will be our pleasure to welcome you back soon!

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and also large in size.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 29, 2024
Jack, it’s great to hear you appreciated our clean, spacious rooms. Providing a comfortable and pleasant stay is our top priority, and we're thrilled that you had a positive experience. We can't wait to host you again during your next visit to Vancouver!

10/10 Excellent

Stacy, las vegas

Liked: Cleanliness, property conditions & facilities
Great waterfront area in walking distance
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 24, 2024
Thank you, Stacy, for staying with us and sharing your five-star review. We're glad you enjoyed being so close to the waterfront, and we hope for the chance to welcome you back soon!

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on Apr 23, 2024
Thank you for your 4-star rating, Christopher! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in a waterfront room. Very clean and views were great. Staff were nice and helpful. Walkways behind the hotel by the river were very scenic and relaxing.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Thank you, Charles, for your kind words about your recent stay! We're thrilled that you appreciated the cleanliness and stunning views from our waterfront rooms, as well as the attentive service provided by our staff. The scenic walkways by the river are indeed a highlight of our location, and we’re glad you had a chance to enjoy them. We look forward to hosting you again soon at the AC Hotel by Marriott Vancouver Waterfront!

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Narrow hallways to rooms. Coffee maker in room is in very awkward spot, on a shelf, that makes it very hard to pour water in. Loved the shower!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Thank you, Marianne, for your review. It's wonderful to know you had a restful stay and loved the shower. We appreciate your comments regarding the coffee maker's location and will consider how we can offer a more convenient experience in the future. We look forward to hosting you again at the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Everything was clean and quiet. The employees were kind and very helpful. The View was very breathtaking . We wish there was some kind of continental breakfast of some sort. We will definitely stay again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Brandi, we are delighted to learn you enjoyed so much of what we have to offer here at the AC Hotel by Marriott Vancouver Waterfront! Thank you for choosing us and sharing your kind remarks about our peaceful atmosphere, helpful service, and stunning views of the Columbia River. Your input about breakfast is valuable, and we look forward to welcoming you back soon for another five-star worthy stay!

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 29, 2024
Earning your top score made our day, James! We appreciate you choosing the AC Hotel by Marriott Vancouver Waterfront for your recent visit. Please return soon for another relaxing getaway!

10/10 Excellent

Mary Kay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was right on the water. The staff was very friendly, especially the staff at the restaurant. It would be nice if there was a hot tub and pool at the property.
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 29, 2024
Thank you for staying with us at the AC Hotel by Marriott Vancouver Waterfront, Mary Kay! It's wonderful to hear that our stunning setting and caring team surpassed your expectations. We appreciate your suggestions, and we'd love the chance to welcome you back soon!

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 10, 2024
Your excellent score is greatly appreciated, Ryan! Thank you and we can't wait to host you again.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern style great walkability to nearby restaurants!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 9, 2024
Thank you for complimenting our updated look, Alex! We enjoy providing our guests with a convenient, comfortable, and appealing experience here at AC Hotel Vancouver so we are thrilled to know we did that for you! Join us again anytime!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 30, 2024
Thank you for the five-star rating, Corey! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Okay

Vikki

Liked: Cleanliness, staff & service
Awesome location and very clean. Only thing we didn’t like was the heater in the room is veryyyyyy noisy and wouldn’t stop unless you completely turn it off. Made for a restless night if you’re a light sleeper.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 23, 2024
Vikki, thank you for staying with us at the AC Hotel by Marriott Vancouver Waterfront! It's wonderful to know that you enjoyed our stunning location and the cleanliness of our property. However, we're sorry to hear that the heater's noise level was a bit of a disturbance. Your comfort is important to us, and we'll be reviewing this issue with maintenance. We hope to welcome you back again soon for a more restful stay.

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 9, 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Sharon.

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 9, 2024
Thank you for visiting, Christina! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE stay
Had a great time with my family! Perfect location and decent food and drinks in the bar.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 8, 2024
Megan, we're thrilled to hear that you and your family had a great time staying with us over New Year's Eve! It's wonderful to know that our location was perfect for your needs, and that you enjoyed the food and drinks at our bar. We look forward to welcoming you back for more memorable experiences in the future.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 9, 2024
Thank you for your top score, Dana! We look forward to your next stay with us!

8/10 Good

Oleg

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 13, 2024
Thank you for taking the time to rate your stay, Oleg. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

6/10 Okay

Amber

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hotel except the room furniture/housekeeping
Great lobby, decorations, view of the river (room choice) towels. Flooring seemed like a super 8 or section 8, plus wasn’t clean. The pull out mattress didn’t have bedding, fine so we could call for clean bedding and see the mattress. The pros ended there. The pull out was dirty on the inside (food) and had long, dark hairs (we don’t) the springs weren’t covered well. Yes, I know it’s a pull out but I’ve seen cheaper memory foams or top bunk mattresses way more comfortable than this. We tried putting it on the floor and on the couch cushions, didn’t fix. I only write this for families that use the pull out.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Amber, thank you for reaching out to us about your stay. We're glad to hear that you enjoyed our festive decor and the river view from your room. However, we're deeply sorry for your experience with the flooring and the pull-out mattress. We strive for the highest standards of cleanliness and comfort, so it's disappointing to hear we fell short. Your feedback is invaluable, and we'll be working closely with our housekeeping team to improve our attention to detail. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Annie

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Jan 2, 2024
Thank you for taking a moment to leave us with your positive score, Annie. Hurry back!

8/10 Good

Jewel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 11, 2023
Jewel, our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

10/10 Excellent

Renee, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 5, 2023
Renee, we enjoyed having you with us at the AC Hotel by Marriott Vancouver Waterfront and are thrilled to hear that you had an excellent experience! Please allow us the pleasure of welcoming you back soon.

6/10 Okay

Paul

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
Thank you, Paul, for rating your stay. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

10/10 Excellent

Rachel, Upland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked it here. The hotel is new, and everything is very modern. The staff is amazing, the bartender, the waitress and front desk. We would stay here again.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 28, 2023
Thank you for your kind remarks, Rachel! We’re thrilled that you enjoyed everything about your time with us, from our modern design to the exceptional service provided by our entire team. It would be our pleasure to host you again soon at the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 28, 2023
It's exciting to learn that you had a great stay! Please revisit soon, Terry!

4/10 Poor

Kevin

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 28, 2023
Kevin, we always want our guests to have a memorable stay and it's clear from your rating that we fell short. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Nov 19, 2023
Thank you for gifting us with your top score, Nicholas! Until next time!

10/10 Excellent

Kaisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 4 night stay was amazing! We will definitely stay again. Everyone was so kind and accommodating. The walk from the hotel down the waterfront to nearby restaurants was so convenient.
Stayed 4 nights in Nov 2023
Response from HotelMgmt on Nov 8, 2023
We’re so glad to hear that you had an amazing time with us, Kaisha! It was a pleasure welcoming you to the AC Hotel by Marriott Vancouver Waterfront, and we're truly grateful that you took a moment to highlight our warm, attentive service and convenient setting. Please allow us to welcome you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying here
Very nice, newer hotel along the river front. Restaurant and lounge in lobby were great. You can walk down the street and visit all of the shops, restaurants and bars. Great place to stay.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 17, 2023
It's wonderful, Kevin, to hear that our convenient setting and delicious on-site dining surpassed your expectations! Thank you for sharing your perfect score with us. We can't wait to have you as our guest again at the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

Renee, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The staff was so accommodating and friendly. Really made us feel welcomed. Restaurant food was top notch!
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 16, 2023
Thank you for letting us know how lovely your experience was, Renee! Our team will be proud to learn they met all your expectations and more and that our delicious cuisine further added to your experience. We can't wait to offer you another warm welcome when you next visit Vancouver!

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 10, 2023
It was a pleasure to serve as your home-away-from-home, Tracey, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service above and beyond expected. Staff went out of their way to accommodate my two reservations into one and keep me in the same room for the entire period. The restaurant/bar in the lobby is fantastic as well.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 3, 2023
Thank you for your kind words, Adrian! We know our wonderful team is the key to our success here at the AC Hotel by Marriott Vancouver Waterfront, and we're thrilled that they went above and beyond to ensure your stay was fully satisfying. It's great to hear that you enjoyed dining at our on-site restaurant, too! Hopefully, your travels will bring you back again soon so we can exceed your expectations once more.

10/10 Excellent

Omar, Venus

Stayed 1 night in Sep 2023
Response from Hotelmgmt on Oct 15, 2023
Thank you for your five-stars, Omar. We look forward to your return and we hope it's soon!

10/10 Excellent

Judith

Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 26, 2023
Receiving your top score means a lot to us, Judith! Thank you and we hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was a pretty good stay. The room was nice and fairly priced. Service at the front desk and bar/restaurant was superb. Great view on their patio. Conveniently located to the waterfront. The only thing made my stay not “perfect” was the construction happening a room over for me. Understanding that things happen, it would have been nice to get a warning, offer for a different room, or if they didn’t start at 8 in the morning. Really put a damper on my plans to sleep in. Overall, was a good stay and would consider staying again. Hopefully construction will be finished by then.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 24, 2023
Thank you for choosing us for your recent stay! We're glad to hear that you enjoyed your room and received excellent service from our team. However, we sincerely regret that you experienced any noise disruptions due to your room location, and we wish we had the chance to address this while you were still here. Our team will use your feedback to ensure that any construction projects have minimal impact on our guests moving forward. We hope to see you again soon and provide a more peaceful experience from start to finish.

8/10 Good

Sandor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place, modern clean room the AC a bit noisy but all and all nice stay. One slight disappointment… in the restaurant there is an item called fillet mignon for about 60 bucks. What I got was a cheaper cut although well prepared.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 14, 2023
We love hearing from happy guests, Sandor! Thanks so much for letting us know how much you appreciated our fresh, spotless property. Your feedback is helpful, and we hope you'll think of the AC Hotel by Marriott Vancouver Waterfront when planning future stays!

10/10 Excellent

Keith, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with a beautiful view of the Columbia River. Easy to walk to all the other restaurants on the waterfront.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 30, 2023
Keith, we love knowing that our idyllic setting along the river provided you with a memorable experience! Thank you for staying with us at the AC Hotel by Marriott Vancouver Waterfront. Please think of us when making future getaway plans!

10/10 Excellent

Sarun

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great Manager and Staffs
I'll mention the cons first. The bathrrom was not cleaned thoroughly and the towels did not smell fresh. Other than that the staffs was way more then accommodating, extremely nice, friendly and very easy to talk too. They addressed all of my issues and upgraded use to bigger better room (no additional charge).
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 22, 2023
Sarun, while we apologize for the inconvenience with your first room, we're happy to hear that our team was quick to respond to your concerns and offer you upgraded accommodations. It was truly our pleasure to assist you and ensure that your stay was comfortable, and we hope you'll allow us to welcome you back again soon for an experience that is truly seamless from start to finish.

8/10 Good

Oleg, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service
It did smell inside the room as its old.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 22, 2023
Oleg, we're truly surprised and regretful to learn about the odor in your room. Providing fresh, welcoming spaces is very important to us, and we will look into this further with our team. Thank you for your feedback, and we hope for another chance to win you over completely.

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would prefer if it had room service.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 9, 2023
Thank you for sharing your feedback, Lindsay! Our team is always seeking ways to enhance our hospitality. We hope your travels bring you back soon to the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from HotelMgmt on Sep 1, 2023
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Olga!

10/10 Excellent

Hermes, Warren

Stayed 2 nights in Aug 2023
Response from Hotelmgmt on Aug 26, 2023
Earning five-stars from you has made our day, Hermes! Thank you and it will be our pleasure to welcome you back.

4/10 Poor

Sofia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked for a couple things never got them, staff was not very friendly
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 28, 2023
Thank you for sharing your experience with us, Sofia, as it's helpful to see how we are meeting your needs and where we can improve. We can't help but feel disappointed by your comments regarding our service as providing warm hospitality is how we are known. We will review your feedback internally and hope to have a second chance to win you over completely.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Jul 26, 2023
Your perfect score and lovely photos have brightened our day, Eddie! Thank you and come back soon!

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 26, 2023
Thank you for your wonderful rating, Olivia. We cannot wait to welcome you back to the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the River view, only wish we would have booked a balcony room.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 24, 2023
Sharon, we're thrilled to hear that you loved our picturesque views of the Columbia River! When booking your future visits, please let our team know about your room type preferences so we can ensure the perfect fit. Thank you and we hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 18, 2023
Thank you for your top score, Kimberly! We look forward to your next stay with us at the AC Hotel by Marriott Vancouver Waterfront!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
this is a brand new hotel on the waterfront. This is a very slick hotel. The rooms are spacious feeling and well laid out. The waterfront area around the hotel is amazing. There is a boardwalk that runs along the waterfront. Lots of restaruants and bars up and down the boardwalk
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 19, 2023
Kim, we sincerely appreciate your feedback and are delighted to hear that you were impressed with your entire experience at the AC Hotel by Marriott Vancouver Waterfront! Thank you for your kind remarks about our modern, spacious accommodations, as well as our fantastic location. We can't wait to welcome you back for another memorable stay soon!

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
We had a perfect stay!!!
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 17, 2023
Thank you for letting us know your stay was everything you had hoped for, Mary Jo! We enjoyed hosting you at the AC Hotel by Marriott Vancouver Waterfront, and we hope you’ll return to make more memories with us soon.