Interior detail

Reviews of Santa Catarina FLH Suites

4 out of 5
Santa Catarina FLH Suites
Rua de Santa Catarina 53, Porto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 425 out of 532 reviews" "
Rating 8 - Good. 84 out of 532 reviews" "
Rating 6 - Okay. 17 out of 532 reviews" "
Rating 4 - Poor. 3 out of 532 reviews" "
Rating 2 - Terrible. 3 out of 532 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Halee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique and beautiful property with a fantastic location and very friendly staff.
Stayed 2 nights in May 2024
Response from Santa Catarina FLH Suites Team on May 9, 2024
Dear Halee,We want to extend our sincere gratitude for your review! Your satisfaction is of the utmost importance to us, and we are ecstatic to hear that you had an enjoyable stay. Your feedback holds immense value for us, and we are fully dedicated to incorporating it to elevate our services. We eagerly await the opportunity to welcome you back and deliver an even more exceptional experience.Warm regards,

2/10 Terrible

Francisco

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was without air conditioning since the beginning, the thermostat wasn’t functioning, the staff fixed for few minutes and then broken 😡 again. We saw many reviews from other customers with the same problem. THIS IS UNACCEPTABLE!!!!!!!!!
Stayed 1 night in May 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was fantastic. Great location. Friendly, helpful staff ((Luisa, Beatriz, Carla and others) went over and above to make our stay in Porto comfortable. Restaurant choices, itinerary, Breakfast, Coffee and afternoon snacks. I can go on! I would stay here again and fully recommend to everyone. Thank you for a memorable stay. Obrigido !
Stayed 3 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 29, 2024
Dear Franco, Your kind feedback means everything to us! Hearing that you had a fantastic stay fills us with immense joy. Making sure you're satisfied is our top priority, and we're thrilled to have accomplished that goal during your visit. On behalf of all of us, thank you very much We're already looking forward to your next stay with us!Best Regards,

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities
The staff were friendly and helpful except for one who was trying to be nice but couldn’t help her expression of being impatient to me. It was just the coffee maker which was not familiar to me but she had to sigh and made me feel like an idiot. I asked why they don’t have a small basket for garbage on the third floor and she said because the owners think it doesn’t look pretty so she said for me to just put my garbage anywhere on the table which for me would look more unbecoming. The same person I asked why we only had 1 small toilet roll and she said this was not a hotel, this was a bed and breakfast with an attitude and just invited me to say it all in the review so people in charge can make the changes. I found out later on that she worked a 2-day shift and must be tired. I think the place is ok but she can improve on her patience when dealing with clients. It’s not the best place to share with male friends because I feel the glass bathrooms are not very private. Not everyone traveling is a couple. The area was great, close to everything. Breakfast was ok. Stairs we are aware of but be ready for really a lot of stairs. Staffs were nice to help me with my luggage though and I appreciated it. I want to special mention Carla as the best staff we met there. Great warm personality and is very helpful and patient.
Stayed 3 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 29, 2024
Dear Rosemarie,We're sorry to hear about what happened. Thank you for your comment, as constructive criticism is always welcome and helps us to improve and resolve certain aspects. We thank you for the positive aspects such as the location and the breakfast. We also appreciate your kind words about Carla, she'll be delighted when she reads them. Once again, we apologise for what happened and we will try to resolve the issues you mentioned. It was a pleasure to have you with us and we hope we can welcome you again in the future! Best regards,

10/10 Excellent

Breanna

Stayed 4 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on May 16, 2024
Dear Breanna,Thank you for the excellent feedback.Your satisfaction remains our top priority.It was a pleasure to have you as our guest.We will be looking forward to seeing you once again.With much appreciation,

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different to soulless hotels. Really great staff, lovely rooms, fabulous breakfast brought to the room every morning. Nice personal touches. Plus a constant supply of free drinks and gorgeous cake! (You get used to the stairs after a day.) No complaints.
Stayed 3 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 26, 2024
Dear Ian,Your kind feedback means everything to us! Hearing that you had a fantastic stay fills us with immense joy. Making sure you're satisfied is our top priority, and we're thrilled to have accomplished that goal during your visit. We're already looking forward to your next stay with us!Kind Regards,

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect that means you can walk anywhere. The staff is outstanding and Beatriz should get a pay raise! Our room was small but cleverly designed. They recommended a free 3 hour walking tour called Porto walkers and it was informative and the guides just work for tips. When I become an ex pat I want to move to Porto!
Stayed 2 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 26, 2024
Dear Grace,We're truly touched by your gracious words! Knowing that you enjoyed your stay fills us with boundless happiness. Your satisfaction is of the utmost importance to us, and we're elated to have achieved our goal of creating a memorable experience for you. We eagerly anticipate the pleasure of hosting you again soon!Kind Regards,

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect. Every detail has been thought of. Super clean. Thanns
Stayed 1 night in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 21, 2024
Dear Hamed,Your kind words mean the world to us! It brings us immense joy to know that you had a fantastic stay. Ensuring your satisfaction is our utmost priority, and we're thrilled to have succeeded in making your visit memorable. We can't wait to host you again soon!Kind Regards,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near both the subway and the Sao Bento railway station. Major tourist sites are within a short walk. The staff is delightful and the in-room breakfast was delicious and catered to the preferences of each guest.
Stayed 3 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 18, 2024
Dear Lee, Thank you very much for your review. We are glad to hear that you had an excellent stay and that everything was to your liking. It was a pleasure to meet you and we hope to welcome you again in the future! Best Regards,

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Louisa at front desk
Stayed 2 nights in Apr 2024
Response from Santa Catarina FLH Suites Team on Apr 13, 2024
Dear Christopher,Thank you so much for your kind words about Luisa. We appreciate you taking the time to share your thoughts. It's wonderful to know that you liked our service.Hopefully you can visit us again.With much appreciation,

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The place comes exactly as advertised. Staff are truly helpful. We appreciated that they did everything possible to make our stay comfortable . Daily breakfast was first rate and the room design has the most effective use of space we have seen. Finally, it is an excellent location to use as a base to tour Porto. Brian
Stayed 3 nights in Mar 2024
Response from Santa Catarina FLH Suites Team on Mar 25, 2024
Dear Brian,We're absolutely thrilled to hear that your experience with us was nothing short of excellent! Your kind feedback means the world to us and serves as a testament to our dedication to providing exceptional service and hospitality. It was truly a pleasure to have you as our guest, and we're delighted that we could contribute to making your stay memorable. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future. Thank you once again for choosing to stay with us and for sharing your wonderful review!

10/10 Excellent

Denise

Stayed 9 nights in Mar 2024
Response from Santa Catarina FLH Suites Team on Apr 10, 2024
Dear Denise, Thank you very much for your review, we're delighted to know that you had an excellent stay! It was a pleasure to meet you and we hope we can welcome you again soon!Kind regards

10/10 Excellent

nasrin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s boutique hotel very clean and efficient. The staff are very friendly and knowledgeable about the area. They are always there to help and make your stay very pleasant. The breakfast was very good with variety of fresh fruit and bread. I highly recommend this place.
Stayed 3 nights in Mar 2024
Response from Santa Catarina FLH Suites Team on Mar 15, 2024
Dear Nasrin Afshari,We're truly delighted to hear that we exceeded your expectations during your stay. Providing exceptional experiences for our guests is our top priority, and your glowing review reaffirms that we're on the right track. Thank you for taking the time to share your positive feedback with us. We look forward to welcoming you back soon!

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing from the service, stuff, location and everything else , felt like home for the entire holiday.
Stayed 3 nights in Mar 2024
Response from Santa Catarina FLH Suites Team on Mar 10, 2024
Dear Cristina,It was a pleasure to have you as our guest, and we're delighted that you had a great stay. We hope to see you again on your next visit.

10/10 Excellent

Alexander

Stayed 4 nights in Feb 2024
Response from Santa Catarina FLH Suites Team on Mar 23, 2024
Dear Alexander, Thank you for your great review! We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Yours sincerely,

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, excellent customers services.
Stayed 1 night in Feb 2024
Response from Santa Catarina FLH Suites Team on Feb 28, 2024
Dear Ana, Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to meet and we hope you can come back again in the future!Kind regards,

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast delivered to your door. Staff were so pleasant and kind!
Stayed 2 nights in Feb 2024
Response from Santa Catarina FLH Suites Team on Feb 27, 2024
Dear Jessica, thank you very much for your review. We're pleased to hear that you had an excellent stay and that the staff was able to contribute to that.It was a pleasure to have you with us!Kind regards,

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent i love the place
Stayed 2 nights in Feb 2024
Response from Santa Catarina FLH Suites Team on Feb 22, 2024
Dear Carlos, Thank you very much for your excellent review, we are happy to know that you had a great stay with. It was a pleasure to meet you and we hope you can come back in the future!Kind regards,Santa Catarina FLH Suites Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Great value and location. Staff are friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Santa Catarina FLH Suites Team on Feb 19, 2024
Dear Paul,Thank you for the excellent feedback. We are delighted to know that your stay was pleasant.We are glad to know that you liked our hotel and the location.Another special thanks for recognizing the work of the staff. Its our priority to provide a good environment for our guests.Well be looking forward to seeing you once again.With much appreciation,

10/10 Excellent

Abdul Karim all

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Portugal by far
Stayed 2 nights in Feb 2024
Response from Santa Catarina FLH Suites Team on Feb 8, 2024
Dear Abdul Karim All,We are thrilled with your kind words about our hotel and we appreciate you taking the time to share your thoughts. It was a pleasure to have you as our guest.We will be looking forward to seeing you once again.With much appreciation,

10/10 Excellent

Hao, Port Moody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommend this hotel, very convenient to anywhere, great breakfast, nice staff, hope stay again.
Stayed 1 night in Jan 2024
Response from Santa Catarina FLH Suites on Jan 29, 2024
Dear Hao,Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay with us. It's always our goal to provide a comfortable and memorable experience for our guests. We appreciate your kind words and hope to welcome you back soon.Best regards,

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb and affordable place to stay in the heart of Porto. Louisa the concierge was extremely kind, knowledgeable and helpful and provided excellent service. Room was tidy, clean and comfortable. Excellent facilities as well with tea and coffee and cake served every afternoon. Will recommend to everyone travelling to Porto. We will be back!
Stayed 2 nights in Jan 2024
Response from Santa Catarina FLH Suites on Jan 11, 2024
Dear Harry,Its with pleasure that we read such a great and detailed review about your recent stay.We are delighted to know that your stay was pleasant.Thank you for your kind words about Luisa, she will be pleased to hear about this.Our service, the hygiene and your comfort is always our top priority. We are glad to know that you liked our tea time. Thank you for recommending us, it means a lot to us.We will be looking forward to seeing you once again.With much appreciation,

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024
Response from Santa Catarina FLH Suites on Jan 10, 2024
Dear Sarah,We are delighted to hear that you enjoyed your time with us, and it was our pleasure to contribute to making your stay memorable. Your feedback is truly appreciated, and it motivates our team to continue delivering exceptional service.We look forward to welcoming you back in the future.

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Santa Catarina FLH Suites on Jan 8, 2024
Dear Carmen,We would like to thank you for choosing the Santa Catarina FLH Suites for your stay in Porto and also for the score. We are delighted to know that your stay was excellent.It was a pleasure to have you with us.Hopefully you can visit us again.Kind regards,

10/10 Excellent

Dayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Exceptional! We will try and stay there next time: Very clean Welcoming and helpful staff Good breakfast served to your room Port on arrival Cake and coffee at 5pm Endless positive things to say
Stayed 3 nights in Dec 2023
Response from Santa Catarina FLH Suites on Feb 2, 2024
Dear Dayle,We appreciate your kind words and are delighted you had a great experience at our hotel. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was just perfect. The staff was kind & thoughtful. Breakfast was delicious & afternoon cake a surprising & tasty treat. Coffee, tea, water was available all the time. The room was clean & quiet. Bathroom products were nice. Please be sure people know the hotel is not handicap accessible. The stairs were a bit of a challenge but manageable. The staff helped with our luggage which was appreciated.
Stayed 3 nights in Dec 2023
Response from Santa Catarina FLH Suites Team on Dec 20, 2023
Dear Candace, Thank you for your kind words! We are very happy to hear that you had an excellent stay and that the team was able to contribute to that! We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Santa Catarina FLH Suites Team on Dec 10, 2023
Dear Kristina,We would like to thank you for choosing the Santa Catarina FLH Suites for your stay in Porto and also for the score. We are delighted to know that your stay was excellent.It was a pleasure to have you with us.Hopefully you can visit us again Kind regards,

10/10 Excellent

Eraisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being right by the busy street of Santa Catarina, the room is cozy, comfortable, quiet and can’t barely here any street noises. Very walkable, close to the metro green line. Staff is very accommodating especially Luisa. I would recommend to friends and family, and would definitely stay again!
Stayed 2 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 30, 2023
Dear Eraisa, Thank you very much for sharing your experience with other travelers. We are very happy to hear that you felt comfortable during your stay. Luísa will be delighted to read your kind words :)We look forward to welcoming you in the future!Kind regards

10/10 Excellent

José

Stayed 3 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Dec 19, 2023
Dear Jose, We would like to thank you for choosing the Santa Catarina FLH Suites for your stay in Porto and also for the score. We are delighted to know that your stay was excellent.It was a pleasure to have you with us.Hopefully you can visit us again.Kind regards,

10/10 Excellent

Kyunghee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is small entrance so that without paying good attention you would miss a hotel sign. Hotel has no elevator and I had top 4th floor room so that it was long walking up.
Stayed 1 night in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 28, 2023
Dear Kyunghee, Thank you for your kind words and positive feedback. We're delighted to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future. Best regards, FLH Suites Santa Catarina Team

10/10 Excellent

Jenny

Liked: Cleanliness, amenities
Lovely setting and pretty views looking over the terra cotta roofs of Porto. Nice staff and breakfast with room service gratis was amazing. Highly recommend.
Stayed 1 night in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 21, 2023
Dear Jenny, Thank you for your fantastic review. We're delighted to hear that you enjoyed your stay with us. It was a pleasure to have you here and we hope you can come back in the future. Kind regards,

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was a real joy to stay at. All of the people that we encountered were wonderful and very helpful. The only negative thing that I would have is that you have to walk a lot of stairs, which is somewhat difficult for the elderly individual.
Stayed 2 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 19, 2023
Dear Gerald,Thank you for taking the time to share your wonderful experience with us. We are thrilled to receive your feedback and are delighted to know that you enjoyed your stay with us.Thank you for choosing Santa Catarina FLH Suites and we hope to have the pleasure of welcoming you back in the future.Kind regards,

10/10 Excellent

leodelyn, pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good location.
Stayed 3 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 19, 2023
Dear Leodelyn,Thank you so much for taking the time to share your wonderful experience! We're delighted to hear that you had such a fantastic stay and that our team was able to make your time with us special.Safe travels, and we look forward to hosting you again soon!Warm regards,

10/10 Excellent

librada

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, nice and friedly staff specially the food service in the morning.
Stayed 3 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 14, 2023
Dear Librada,Thank you for your review! We apreciate your comment abou the staff, cleaning and food service! We hope to see you soon. Best Regards, Santa Catarina FLH Suites

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the 4th floor and no elevator. Difficult for older guests. Staff was extremely helpful carrying luggage though.
Stayed 4 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 13, 2023
Dear David,Thank you for sharing your feedback regarding your stay.About the lack of an elevator, the building is historic and in order to maintain its original structure such asset was impossible to add.Thank you for recognizing the work of the staff.Its our priority to provide a good environment for our guests to have all the comforts to enjoy their stay.Hopefully you can visit us again.With much appreciation,

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a central location. Staff are incredibly helpful and friendly to deal with. Would stay again.
Stayed 3 nights in Nov 2023
Response from Santa Catarina FLH Suites Team on Nov 12, 2023
Dear Steve, Thank you for your review, we are happy to know that you had an excellent stay wth us and that you enjoyed the location and the staff. It was a pleasure having you with us! Always come back! Kind regards, Santa Catarina FLH Suites team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed that breakfast was delivered to my door and when I requested a delivery 30 minutes before the breakfast hour it was indeed delivered.
Response from Santa Catarina FLH Suites Team on Nov 3, 2023
Thank you Michael for your kind words, we are glad to know that you enjoyed our berakfast in the room.It was a pleasure to have you with us.Thank you!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel, great personality!
One of the best hotel experiences we’ve ever had. The staff was amazing, both personally and professionally, always going above and beyond. We also appreciated the extra special touches, like the chocolates, the happy hour cake and cookies, the port, and the wonderful breakfasts delivered to our room. If we ever get to Porto again, I would love to stay here again.
Stayed 2 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Nov 2, 2023
Dear Kirsten,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and memorable experience for all our guests, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future. Warm regards,

4/10 Poor

Colin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was tired and dated. Very cramped. Towels and bedding clean, though room itself could have been cleaner. Bitten by mosquitoes every night. Didn't like breakfast served on a trolley in the room. No safe in the room.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Although it clearly states no there is no lift, the staff helped carry luggage up and down the stairs.
Stayed 1 night in Sep 2023
Response from Santa Catarina FLH Suites Team on Oct 23, 2023
Dear Jacqueline,Thank you for acknowledging our team's effort in assisting with your luggage. We're pleased to hear you had a comfortable stay. We hope to welcome you back in the near future.Warm regards,

10/10 Excellent

Jamillah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property, as well as the design. The bed was comfortable, breakfast was very delicious, the staff were extremely friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Oct 23, 2023
Dear Jamillah,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had a great stay! We look forward to welcoming you back soon.Warm regards,

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked everything exempt the stairs like going up 1.5 or 2 flat up the stairs with suitcases to front desk then another floor or 2 up to your room. Wish the management could improve by installing a small lift to lift suite cases and bags or for a seat for elderly people. other than that was very good and cozy place to stay in middle of town. I understand hotel staff mentioned about stairs but did not realized until get there and see. Please take this note to improve to install small lift despite staff mostly women offer to help with suitcase but I resisted not do do so and as respect. Thank you ahgain
Stayed 4 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Oct 18, 2023
Dear Shaun,We are happy to know that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Richard, Toronto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. In particular Beatrix and Alysson were very helpful. Breakfast was often the best meal of our day. Stairs are ominous but became less daunting as days went by. Rooms very tight but very clean . They should have a smaller bed in room 2 as i could not geylt by it without bumping into the TV.
Stayed 4 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Oct 13, 2023
Dear Richard,Thank you for your candid review. We are glad that you've enjoyed our staff and the breakfast. Looking forward to welcome you back in Porto.Best regards,

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, friendly staff, and right in the heart of downtown Porto
Stayed 2 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Oct 12, 2023
Dear Gregory,Thank you for the excellent feedback.We are delighted to know that your stay was pleasant.We are glad to know that you liked the hotel and the location.Another special thanks for your kind words about the staff.It was a pleasure to have you as our guest.Hopefully you can visit us again With much appreciation,

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Santa Catarina FLH Suites Team on Oct 9, 2023
Dear Michelle,Thank you for your review! We are happy to know that you had a good stay with us. Hope to see you soon. Best Regards,

10/10 Excellent

Carrie, Simi Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Our room was exceptional. The staff went above and beyond to make our stay extra wonderful. We will return definitely
Stayed 2 nights in Oct 2023
Response from Santa Catarina FLH Suites Team on Oct 5, 2023
Dear Carrie, thank you for your amazing review. We are trully happy to know that liked the staff and the room! It was a pleasure to meet you!Kind regards,

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Santa Catarina FLH Suites Team on Oct 5, 2023
Dear Vladimir, thank you for your review.It was a pleasure to meet you!Best regards,Santa Catarina FLH Team

10/10 Excellent

jeff

Stayed 3 nights in Sep 2023
Response from Santa Catarina FLH Suites Team on Oct 23, 2023
Dear Jeff,We sincerely thank you for choosing our hotel for your stay. We are happy to hear that your experience was satisfactory. We are constantly striving to provide the best service and convenience to our guests. We look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place to stay
Really enjoyed our stay here. It's in a great location within walking distance of the majority of historic sites. Hotel is very comfortable, although there is no lift. Breakfast is served in your room which is a great way to start the day. You can choose your breakfast the night before and there is plenty of choice. Tea coffee and fruit is available throught the day ,with cake served from 17.00. The hotel has a really nice vibe to it. I would definitely recommend staying here and would definitely stay again if I go back to Porto
Stayed 3 nights in Sep 2023
Response from Santa Catarina FLH Suites Team on Sep 29, 2023
Dear Moira,Thank you for you review , we are truly happy to know that you had a great stay and that you liked the staff and the place. It was a pleasure to meet you. We hope to see you again soon :) Kind regards,

10/10 Excellent

Jaroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023
Response from Santa Catarina FLH Suites Team on Sep 29, 2023
Dear Jaroslav ,We are absolutely delighted to receive your recent feedback regarding your experience at our hotel. We are grateful for the time you took to share your positive experience.Kind Regards