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Reviews of Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 out of 5
Renaissance Portsmouth-Norfolk Waterfront Hotel
425 Water St, Portsmouth, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Erica

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Director of Rooms on May 14, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Nightsicarlem, Raleigh

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Director of Rooms on May 13, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was nice and clean Staff super friendly The breakfast area was awesome !!
Stayed 1 night in Apr 2024
Response from Director of Rooms on May 1, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

megan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property is under construction, no use of pool, gym is small for a large hotel, main area was dirty from construction. Hotel services were very limited. Surrounding town is still struggling with restaurant servers and crime issues. Was followed on my run by two guys in a car then they circled back to drive along me again- do not stay here alone as a female or go out alone ever. Stay on other side of water in Norfolk
Stayed 1 night in Apr 2024
Response from Director of Rooms on Apr 23, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities
Dominic, Mr. Preston(Bellsman) the front desk staff, security and restaurant hospitality were amazing 10/10 suggest everyone to stay here!
Stayed 1 night in Apr 2024
Response from Director of Rooms on Apr 13, 2024
Thank you for choosing to stay with and for providing feedback regarding your stay.

10/10 Excellent

Davonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly made me and my son feel welcome. When I first arrived an got to my room I didn't know how the shower work the front desk sent Terry the engineer and he showed me how it work. They were really nice and we enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Director of Rooms on Apr 8, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Yumeng

Stayed 1 night in Mar 2024
Response from Director of Rooms on Apr 1, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

latoyia

Stayed 2 nights in Mar 2024
Response from Director of Rooms on Apr 23, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Angela, Havelock

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and in hotel dining was amazing! I had the chicken wings and my boyfriend loved his crab cakes!
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Crissy

Disliked: Staff & service, property conditions & facilities
The desk clerk at check in was very nonchalant, I didn’t feel welcomed at all. The room was average and hot even though we put the thermostat on 65. I didn’t realize they just opened the hotel in January I wish I would’ve known that.
Stayed 2 nights in Mar 2024
Response from Director of Rooms on Mar 14, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us.

4/10 Poor

Connie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the bathroom hair in the shower drain
Stayed 1 night in Mar 2024
Response from Director of Rooms on Mar 10, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service
The property was under renovations, and honestly I originally was unhappy, but the staff was so amazing. I have to say I would stay at this hotel anytime any day.
Stayed 3 nights in Feb 2024
Response from Director of Rooms on Feb 20, 2024
Thank you for choosing to stay with us and for providing feedback your stay.

10/10 Excellent

Maria, Chester

Liked: Amenities
The stay was good
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 20, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Shakyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 17, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel, clean quiet area. If you stay, get a room with a river view. Gorgeous!
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 17, 2024
Thank you for choosing to stay with and for providing feedback regarding your stay.

8/10 Good

Debowanna

Traveled with family
Liked: Cleanliness, staff & service
The walk from the parking garage elevator to the Front Desk which was located in the back of the property.
Stayed 1 night in Feb 2024
Response from Director of Rooms on Feb 7, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Poor

Kevin, Powhatan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovation-lobby and hotel entrance inconvenient. Would not have stayed if knew was under renovation.
Stayed 1 night in Jan 2024
Response from Director of Rooms on Feb 6, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your time with us.

8/10 Good

sonja

Traveled with group, Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Director of Rooms on Feb 6, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Ronald

Stayed 1 night in Feb 2024
Response from Director of Rooms on Mar 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Cons were construction in the hotel. Have to walk around the building outside. No cover if raining. Everything else is Pros.
Stayed 1 night in Jan 2024
Response from Director of Rooms on Feb 1, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Hope

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Director of Rooms on Jan 31, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Director of Rooms on Jan 31, 2024
Thank you for choosing to stay with us and for providing feedback regarding your recent stay.

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Family Stay with Children
Service was amazing. We were accommodated due to a light fixture not being in place. The restaurant was Chef’s Kiss. Loved the fish and chips for dinner and the breakfast buffet the following morning. Our waitress April displayed excellent service. The front door staffed noticed us on the elevator leaving out and provided us with a cart for our bags and offered to help us to our vehicle. The only downside was the pool area. The heated pool was not heated. The pool area was very different compared to other areas of the hotel. I’m hoping that it will be included into the new update that has started. Overall we would return.
Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 29, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Odessa

Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 29, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, room comfort
being prepared
This stay was not as pleasurable than the previous visit do to construction at the entrance and having to walk around to the back of the hotel too en
Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 15, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had during your stay with us due the renovations of the lobby entrance.

10/10 Excellent

Monica, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Rooms on Jan 14, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Kenneth

Stayed 6 nights in Jan 2024
Response from Director of Rooms on Jan 13, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Director of Rooms on Jan 9, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Sherri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 31, 2024
Thank you for choosing to stay with us and for providing feedback regarding your recent stay.

10/10 Excellent

Julia

Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 22, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 3, 2024
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Ayreona

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Tenniesha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property with great views of the river. The room was really upscale and modern!
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

JON

Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 28, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

4/10 Poor

Brianna

Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 14, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Shadeed

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

La'Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Anthony at the bar made me feel welcome and provided a great experience. I had the she crab soup and it was wonderful. The young man and young lady at the front desk took care of me and were friendly. The room is nice, had my name on the tv when I walked in. Thank you Renaissance, I will be back.
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

CHARLES

Liked: Cleanliness, amenities
Amazing Hotel and great staff!!!
Stayed 6 nights in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Vergena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was amazing! Very scenic! Right on the wter.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Courtney

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Internet was out during my stay, and the room was a lot smaller than was expected.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside of getting woken up from screaming and yelling from another couple staying at the hotel and the extremely long time for security to finally come and take care of the situation, no housekeeping, only one outlet working in the room, having to unplug the tv to turn it fully off and the terribly expensive breakfast, the front desk staff was awesome, the view from the room was amazing and the rooms were comfortably clean.
Stayed 3 nights in Nov 2023
Response from Director of Rooms on Dec 3, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize that you weren't able to enjoy your stay with us. The feedback that you've provided has been shared with the entire leadership team and corrective action will take place.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel. Its convenient location and water view are a bonus.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 25, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 25, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Justin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at. Very friendly environment, the bar was great. Food was excellent and the staff was even better. Definitely coming back to stay at this location
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 22, 2023
Thank you for choosing to stay with us and for providing feedback regarding your recent stay. We are happy to hear that you enjoyed your time with us.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff great view
Stayed 2 nights in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

8/10 Good

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the general location but i think other amenities should be considered such as a shuttle to the downtown areas.
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.

10/10 Excellent

willard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 21, 2023
Thank you for choosing to stay with us and for providing feedback regarding your stay.