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Reviews of Hotel At the White Lily

4 out of 5
Hotel At the White Lily
Jánský vršek 310/4, Prague

Reviews

9.6

Exceptional

Rating 10 - Excellent. 65 out of 82 reviews" "
Rating 8 - Good. 13 out of 82 reviews" "
Rating 6 - Okay. 3 out of 82 reviews" "
Rating 4 - Poor. 1 out of 82 reviews" "
Rating 2 - Terrible. 0 out of 82 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, West Fargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint, clean and comfortable property. Staff was helpful and breakfast each morning in the courtyard was a nice treat. Safe neighborhood just down the street from the US embassy. Walkable to everything. Highly recommend.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Sir Jason,Thank you very much for your review.We would like to see you again soon:)Best RegardsLukas KrajicekGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of Prague’s Mala Strana
Anna was extremely welcoming and informative upon my arrival. Her colleague set-up a rude to the airport for my departure. I declined housekeeping, but the room was spic and span clean when I entered. Breakfast was plentiful and diverse. Location was quiet, but close enough to walk to many wonderful sites. Very highly recommended!
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Madam Melissa,Thank you so much for your nice review. We are looking forward to your next visit.Best Regards,Lukas KrajicekGeneral ManagerHotel At The White Lily

10/10 Excellent

Madelaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lukas on Nov 17, 2022
Dear Madam Madelaine, thank you for your delightful review. We are looking for your next visit. Best Regards, Lukas, Manager On Duty, Hotel At The White Lily

10/10 Excellent

Ilya

Stayed 5 nights in Sep 2022
Response from Lukas on Sep 30, 2022
Dear Sir Ilya,thank you very much for your review. We hope to see you soon again.Best Regards,Hotel At The White Lily

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice quite area closeby all attraction within walking distance, clean and lovely for family stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptionally beautiful hotel. It was like inhabiting an early Italian Renaissance painting and the staff are geniuses at anticipating your needs. The bed was wonderfully comfortable and is it my imagination or was the bathroom floor heated?…I was very tired when I arrived so maybe I imagined that part but my feet were never cold in the bathroom lol. Exceptional place - I will surely return.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the best location. Breakfast was absolutely amazing.
Stayed 2 nights in Aug 2020
Response from Katerina on Sep 1, 2020
Thank you for nice review!

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from Katerina on Jan 30, 2020
Thank you very much for feedback!

10/10 Excellent

Shirley, Cincinnati, OH

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a gem. Extremely clean, charming, and the front desk ladies have been extremely courteous and helpful. The room has smart electronic things for lighting and temporature control and is charmingly decorated and spacious. Breakfast set up is beautiful, healthy, and delicious. I highly recommend this place and will definitely stay here again.
Stayed 1 night in Dec 2019
Response from Katerina on Dec 11, 2019
Thank you very miuch for so nice review and beautifull words about the hotel and staff. . We are very pleased that you enjoyed your stay in Prague according to your wishes.

10/10 Excellent

Marina

Stayed 6 nights in Nov 2019

10/10 Excellent

Kim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I've ever stayed in!!
There was 4 of us traveling and we had a very stressful day maneuvering the trains from Germany to Prague and I was stressed and tired. We finally make it to U Bile lilie and it was so wonderful. The girl at the front desk (forgive me for not remembering her name, I was so tired) was so nice. She made sure our keys worked, showed us around the property and even gave us some restaurant suggestions. She was wonderful after a long day. The room itself was HUGE! And really comfortable. And I think the bathroom was probably bigger than my first apartment. And the best part? The very best part? The floors in the giant bathroom are heated. And there's a big soaking tub. It was cold and rainy while we were in Prague and coming back to heated floors and a giant tub was amazing. The breakfast was very delicious and pleasant and everyone in the entire property was really friendly. It was also right in the middle of everything we wanted to see. A short walk to the castle, a short walk to the bridge, a short walk to the awesome faceless baby statues and the Kafka museum, and it's really close to a ton of great shopping and restaurants. It's a perfect place in a perfect neighborhood. I would definitely recommend it when you go to Prague.
Stayed 3 nights in Oct 2019
Response from Katerina on Oct 18, 2019
Dear Kim, thank you very much for so nice review! We are very pleased that you have chosen our hotel for your stay. We do our best to make your stay in Prague as pleasant as possible.

10/10 Excellent

Bethel, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the look of the room, the space, the beautiful courtyard and the location.
Stayed 6 nights in Sep 2019
Response from Katerina on Oct 10, 2019
Thank you very much for so nice feedack!

8/10 Good

Arpad

Liked: Cleanliness, staff & service, room comfort
A nice apartment building.
It’s an apartment building converted to a hotel I think, the room was at the top floor, had to watch my head not to hit the ceilings, and the AC was stinking terrible. The breakfast was great. The location is perfect, quiet, nice restaurants close by.
Stayed 1 night in Aug 2019
Response from Katerina on Aug 19, 2019
Dear Arpad, thank you very much for this review. Also, thank you for your comment about the AC. We will do our best to improve our services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Katerina on Aug 14, 2019
Thank you so much for this review!

8/10 Good

zaineb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time. Violeta was very helpful and polite. Will stay again.
Stayed 5 nights in Jul 2019
Response from Katerina on Jul 25, 2019
Thank you very much for nice review!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutley wonderful stay!! Excellent ratings from check in, through room, breakfast (absolutley wonderful) , to check out!
Stayed 1 night in Jul 2019
Response from Katerina on Jul 22, 2019
We are very pleased that you have chosen our hotel for your stay. We do our best to make your stay in Prague as pleasant as possible. Thank you for a beautiful review and I hope you choose our hotel again next time!

10/10 Excellent

Doriann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All that we could have hoped for😃would highly recommend.
Stayed 5 nights in Jun 2019
Response from Katerina on Jul 10, 2019
Dear Doriann, I would like to thank you very much for these beautiful words about our hotel. We are very pleased that you enjoyed your stay in Prague according to your wishes.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location ever
Amazing location. Amazing staff. Stay here!!!!!
Stayed 3 nights in Jun 2019

10/10 Excellent

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague - beautiful Old Town
Really beautiful location near to Prague Castle. Narrow streets with historic hoses.
Stayed 1 night in Jun 2019
Response from Katerina on Jul 1, 2019
Moc děkujeme za hezké hodnocení!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in great location.
It’s a great hotel, my only downside was that not all rooms have air conditioning. The room I had was on the first floor had windows, but they open up to the street. So, if you want any privacy while you sleep, they need to be closed. The owners should invest in air conditioners for all rooms so that their guests find their stay comfortable. It’s as necessary in the summer as heat is necessary in the winter.
Stayed 3 nights in Jun 2019
Response from Katerina on Jun 24, 2019
Thank you very much for this review! Now, all the rooms are fully airconditioned..

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
nice garden inside with bird's sound kind staffs and gift for our wedding anniversity (thanks a lot) about 500m from hotel to Ppraha-castle (good)
Stayed 2 nights in May 2019
Response from Katerina on May 24, 2019
Thank you very much for nice review, we are really happy that You enjoyed your stay in Prague with us.

10/10 Excellent

Steven, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and good location.
This hotel is a converted orphanage renovated around 3 years ago. It is located in 'Lesser Town'about 8 minutes walk from the Charles Bridge and about 5 minutes from the Palace. In a city with so many 'boutique' hotels each needs to set themselves apart somehow. U Bile Lillie (roughly translated to 'near the white Lillie) excels at it's service. The staff could not be more accommodating and were always only too eager to help in any way they could. All staff spoke multiple languages including English, Russian and Czech which made things easy. The breakfast was plentiful and with all food cooked onsite in their kitchen, was fresh and varied every morning. The kitchen staff even catered specially for my wife with her Vegan requirements sourcing everything she needed and even asking her prior what she would like them to get in for her. We chose a 1 bedroom suite which was on the ground floor and although were quite worried about noise from the street outside found it no issue. WiFi was strong and quick and enabled me to work without interruption. Room was clean, comfortable and spacious and included safe, small bar fridge, closet and very comfortable bed. We found this hotel very good value for money and thank the staff sincerely for all their help during our stay.
Stayed 4 nights in May 2019
Response from Katerina on May 13, 2019
Thank you very much for so nice review! We are really happy, that you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! Best beds in Europe. Loved it!!!
Best room on our trip to Europe! We had the luxury suite, 1 bedroom, kitchen, with city view and it was beyond huge for what we really needed, but we enjoyed it regardless. The hotel is located in a quiet, narrow street, and is close to several embassies so security surrounding the area is more than other areas of the city. It was absolutely charming and so comfortable. Violetta welcomed us to the hotel and all of the staff were super friendly, professional, and helpful. My husband and I had a long trip to reach Prague and we actually slept 15 hours our second day at this hotel. We woke, had a wonderful breakfast at the hotel, and unintentionally went back to sleep in the comfortable bed. Pure bliss. The location of the hotel is about halfway between the bridge on the lower end of the hill and the castle at the top of the hill. There are several restaurants, mini markets, and places to souvenir shop within a block or two of the hotel. You really are surrounded by 'old world charm' everywhere you go in the neighborhood. The hotel features many photos of what it looked like before they renovated it into it's current beauty. The transformation is remarkable. (Word to the wise - the streets of Prague are not very user-friendly for people with mobility issues. Not a lot of flat spots to walk and the cobblestones are very uneven.) Overall we loved this hotel and would stay here again any time.
Stayed 3 nights in Apr 2019
Response from Katerina on May 4, 2019
Thank you very much for so nice review! We are really happy, that you enjoyed your stay in Prague with us.. I hope see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Katerina on Apr 4, 2019
Thank you for this review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic little hotel. Staff very helpful and friendly. Breakfast delicious and very fresh. Within walking distance of all major sights. Local restaurants serve beautiful food Would definitely recommend.
Stayed 4 nights in Jan 2019
Response from Katerina on Jan 31, 2019
Thank you very much for so nice review.. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, close to the castle and bridge. Very clean and comfortable.
Stayed 4 nights in Jan 2019
Response from Katerina on Jan 31, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one the best in Prague
supr friendly staff with a smile all day long. happy to help in any matter. the room is super spacious with heating in the floor of the bathroom. comphy bed and a very good breakfast. few good restaurants are 20 meters away and also the castle and karl bridge are very closeby
Stayed 5 nights in Dec 2018
Response from Katerina on Dec 18, 2018
Dear Amit, thank you very much for so nice review, we are really happy you enjoy your stay in Prague with us..

10/10 Excellent

Crabtree, Stamford

Liked: Cleanliness, property conditions & facilities, room comfort
Comprehensive breakfast buffet, lovely quiet location away from the hubbub
Stayed 3 nights in Nov 2018
Response from Katerina on Nov 29, 2018
Dear Crabtree, thank you for nice review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Katerina on Nov 29, 2018
Thank you for nice review!

10/10 Excellent

Chelsea

Perfect place in Mala Strana
Fantastic hotel! We thought staying on the west side of the bridge was ideal. It was really quiet, but central, compared to other places. Great location. Rooms were spacious. Breakfast was really good. The staff prepared really diverse breakfast options every day. They also loaned us umbrellas when it rained. Parking is not on site, but close by and convenient. Water could have been hotter - but I like my showers really hot, so maybe that's just me.
Stayed 3 nights in Aug 2018

10/10 Excellent

Marketa

Liked: Cleanliness, property conditions & facilities
Good area in PRG, nice room, good small breakfast in the building. Parking available only if it´s booked before.
Stayed 1 night in Jun 2018
Response from Veronika, hotel manager on Aug 31, 2018
I would like to thank you for taking the time to post your positive review. We are looking forward to take care for you on your next visit to Prague once more Warm regards from Prague

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the castle with big rooms and nice breakfast. I would stay here again.
Stayed 3 nights in Jun 2018
Response from Veronika on Jun 25, 2018
Dear Anonymous, On the behalf of all hotel U Bílé Lilie Team I would like to thank you for your stay at the hotel U Bílé Lilie and for the time that you have found to share Your experience with the others. We thank you for your review and kind words. Sincerely, Veronika

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Wold Romantic Hotel with Modern Amenities
We visited Prague for the first time for our honeymoon and we were completely enchanted by this charming hotel. Situated in a quiet area in old town, this hotel possessed a romantic old world charm with a lot of modern amenities. The staff were incredibly hospitable and very accommodating. The location is within walking distance from the main attractions including Prague castle and historic Charles Bridge. It was definitely a home away from home after exploring this enchanted city. Overall the hotel was incredibly romantic and comfortable. It will surely be our go to hotel the next time we visit Prague.
Stayed 4 nights in May 2018
Response from Veronika on Jun 25, 2018
Dear Mr. Tony, On the behalf of all hotel U Bílé Lilie team I would like to thank you for your stay with us and for your warm review. We were glad to hear that you have enjoyed staying with us and hope to welcome You back at hotel General any time soon. With warm regards from hotel U Bílé Lilie team

10/10 Excellent

Judd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable hotel in the Malá Strana
Very nice short stay in this quiet and comfortable hotel on the "small side" of the Vltava, just below the Prague Castle. We had a spacious, clean and quiet room off of the little courtyard where you get a yummy breakfast each morning while the birds sang in the trees!
Response from Julia on Apr 30, 2018
Dear Judd , On the behalf of all hotel U Bíle Lilie team I would like to thank you for your stay with us and for your warm review. We were glad to hear that you have enjoyed staying with us and hope to welcome You back at hotel U Bíle Lilie any time soon. With warm regards from hotel U Bíle Lilie team Veronika Machačová

10/10 Excellent

tracey, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and friendly helpful staff
Wonderful little hotel in nice part of Little Quarter close to most of sights. Staff were very friendly and helpful, rooms clean and comfortable and quiet. Only suggestion is could benefit from better connectivity for TVs so could watch movie on rainy afternoon. Would highly recommend .
Stayed 3 nights in Nov 2017
Response from Veronika, hotel manager on Jan 9, 2018
Dear tracey, Thank you very much for your time taking to write all these positive comments about your stay in our hotel through Expedia to us and another travellers. It is really nice to read that you´ve been satisfied and I hope that we´ll get a chance to welcome you back in Hotel At the White Lily soon....best regards from Prague

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in a busy city
Absolutely loved the hotel. The room was large, warm, comfortable and quiet. Big windows with heavy, modern curtains, two flat screen TVs and a kettle for hot drinks. The bed was large and comfortable with good quality bedding. The shower room was clean, warm and good quality toiletries were supplied. The breakfast was very good,we had a good choice of items every day, and a choice of different teas and coffees. The staff were except, nothing was too much trouble for them. They helped us find some out of the way shops and even showed us how to find the cinema. The hotel was in a great location, a quiet area but within easy walking distance of all the sights and the castle. We will return!
Stayed 4 nights in Oct 2017

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Cute, comfortable hotel with friendly staff on a quiet street near the castle. Very walkable to many attractions, with easy access to transit for adventures outside of central Prague. Included breakfast was tasty and filling with a variety of options.
Stayed 4 nights in Sep 2017

4/10 Poor

deborah

Liked: Cleanliness
Disliked: Room comfort
The essential thing about this property is that, on the ground floor, there isn't conditioning. We came on a particularly muggy night to find our room with the window open (on the ground floor - a window with bars) and a room fan. A fan with a window open to a cobblestone street isn't what we were expecting for 144 euro a night. When I complained about the fact they had not mentioned the lack of air-conditioning, I was told that on "Booking.com," it's clearly indicated there is no air-conditioning on the ground floor because it's an old property (I'm sure there are many historic properties in Prague that have air). I told the young woman that we had booked through "Hotels.com" and that I wouldn't have booked the place for that price knowing I'd get a muggy room with bars and and open window (which meant you could hear every noise amplified on the cobblestone street even though the area is not very traveled). Fortunately, they moved us to a room on the 3rd floor which had very good air and was quiet. Be careful - they know about the problem. Before you book, make sure you book a room that has air and proper heat or book elsewhere.
Stayed 1 night in Aug 2017

10/10 Excellent

simon, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Charles Bridge
Excellent staff, lovation, cleanliness quietness make this hotel a wonderful place to stay
Stayed 4 nights in Sep 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
What an awesome job hotel. They have the BEST mattress!! Loved it. The break was outstanding as well. I highly recommend it.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, highly recommend.
I would highly recommend this hotel. I stayed here with my cousin for a weekend about a week ago. (2 Florences) It is quaint yet modern, very clean, great location on quiet street so good nights sleep. Very comfortable beds. Breakfast was excellent in quality, quantity, and variation. Employees very friendly and helpful. Easy walk to Charles Bridge. Really good restaurants 1 min walk! Would definitely stay here again.
Stayed 3 nights in Jul 2017

10/10 Excellent

Elisa, So Cal.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Lovely hotel in a great location. Very clean and the breakfast was great.
Stayed 4 nights in Jul 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel/Great Location
The hotel most importantly was very clean. We booked a superior room and for the money it was a good deal. The bathroom and shower space was very roomy. The breakfast was very good. The staff helped arrange both a sightseeing tour ( which the tour guide was extremely knowledgeable) and a cab ride to the airport as well as recommending locally restaurants.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and spacious. Hotel located in a quiet part of town which was only a short walk from Prague Castle.

10/10 Excellent

Matt, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful peaceful perfect hotel
I booked this place for my wife's birthday and it was perfect. The rooms are beautiful and immaculate, the courtyard where breakfast is served was lovely and it's in the perfect location to see all the sights and wander over to the nightlife of Prague. Can't recommend this place enough

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas varmt
Fint hotell i fina och lugna kvarter. Bra frukost, mysig innergård och hjälpsam personal.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Madam Janne,thank you for your review and stay:)Best RegardsLukas KrajicekGeneral Manager

8/10 Good

jaakko

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Sir or Madam,thank you for your review.Best RegardsLukas KrajicekGeneral Manager

10/10 Excellent

Martina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön
Stayed 3 nights in Sep 2022
Response from Lukas on Sep 30, 2022
Dear Madam Martina,we are delighted to hear your nice review.Best Regards,Hotel At The White Lily

8/10 Good

millie, 東京

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
エレベーターが無いので、三階まで自分で重い荷物を持ち運びました。 あとは、タクシーを頼み、ユーロで支払いしたいとリクエストしたのに、全く伝わっていなくて、それが２日も続きアテンドの悪さを感じました。
Stayed 2 nights in Nov 2019
Response from Katerina on Nov 26, 2019
Thank you for your feedback!

10/10 Excellent

Erling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stille og rolig beliggenhet, nært til det meste . Hyggelig betjening.
Stayed 5 nights in Nov 2019
Response from Katerina on Nov 21, 2019
Thank you very much for nice review!