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Reviews of Prague Old Town Residence

3.5 out of 5
Prague Old Town Residence
Maiselova 38/15, Prague, Czech Republic

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 5 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.0/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 2 nights in Jan 2024

8/10 Good

Tatyana, Scotts Valley

Traveled with family
Liked: Cleanliness, property conditions & facilities
I would give it a 5 stars BUT. it’s the hotel without reception only with self checking kiosk. So if you have an issue with check in application, in our case it was frozen on one page, you are actually stuck without help. And as a tourist that just arrived to Czechia I did not have local provider to make a call. So literally you are alone with the comp that at that moment didn’t work. It should be solution for such cases.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice room, but very alternative arrangement...
Room was fine, but was located in a different place than the main hotel. Much confusion by both me and the hotel management about how I was able to book the room, as it had been closed for covid. Consequently the check in process was a bit of a mess, that was eventually sorted out. Note that room is about 10 blocks from main hotel where (a good) breakfast is served. Nice people, just logistically complex.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good balcony In a nice area Very quiet Clean and spacious Staff friendly and helpful
Stayed 2 nights in Jan 2020

10/10 Excellent

Pinny G.

Liked: Cleanliness
Great stay!!
Clean nice and new!!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
1. There was a changed of plan and I arrived one day later then originally intended. I notified the owners but there was no response the Expedia web site has oferred no solution other than cancelling the whole reservation with no refund. 2. There are two "old town residence" in Prague, the one is Jilská street was the one in which Google maps directed me and I waisted quite a lot of time until I found out that I was in the wrong place. The correct place is Maiselova street. 3. When I arrived at Maiselova street there was no one there and no phone number on the closed door that you can call. 4. After a lot of time I found in the e-mail a phone number to call and finally somebody arrive and gave me the key. 5. Probably the worst experience I had ever in booking a hotel room.
Stayed 4 nights in Jul 2019

10/10 Excellent

RE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 10 days at Prague Old Town Residence. Called the provided number when we were about 5 minutes away and were met by a nice young man who showed us to our room on the 5th floor. Easy... Location was absolutely perfect. Everything you could want was within 10 minute walk. If not, Uber would meet right @ door. AC was good and necessary while there. Bed was super comfortable as were linens and pillows. Fridge was a nice touch and room was modern and roomy. Bathroom was very modern as well. Plenty quiet and easily acceptable. Absolutely zero complaints; highly recommended. Thanks!!
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean. 24hr check in was very convenient with a very delayed flight.
Stayed 2 nights in Dec 2018

10/10 Excellent

Regine, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the heart of the Jewish quarte
Very nice and spacious room. Modern bathroom. Very clean and comfortable.
Stayed 4 nights in Sep 2017

8/10 Good

Royfact, Calgary, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel consists of 2 or more locations
We had a driver which was good because the reception and breakfast area is a 10 minute walk from the 5th floor apartments where we were located. We booked 3 rooms and ended up with 2 on the 5th floor and another on the 1st floor accessible from the back. As stated in other reviews, the elevator can handle 3 people max or 2 people with some luggage. A larger group will have to shuttle people up and down to move in or out of your rooms. As also stated by others, the check-in could be confusing. We were told to go to the reception by email and just the day before and when we got there we were told someone would handle check in at the room location. If we had missed the email about the location, or if the check in man was late it could definitely be a problem. As it was, everything went well but only because we came to Prague in a vehicle with a knowledgeable driver. I would not recommend this hotel for a late check in or for those without a phone. Our rooms were all as shown on Expedia. One room (1st floor, room 8) did not have AC. The rooms were large and comfortable but they could use more than one chair. The bathrooms look nice but unfortunately they used gloss tiles for the shower floors which is a safety no-no that no hotel owner would normally do. Our rooms were surprisingly quiet for an inner city location with great access to all the tourist amenities you want. The walk to breakfast didn't present a problem for us as we just built it in to our daily plans.
Stayed 3 nights in Sep 2017

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
I liked this place - but know what you're getting
I visited Prague with my family. We had four rooms, all of which were comfortable. Good beds, clean showers, mini bars. A few things to note, though. First of all, don't let the pictures mislead you - there is no front desk. Well, there is, but it's at another location 10 minutes away. So don't expect to call down for another towel or anything. Also, the shower, while otherwise quite nice, is extremely slippery. My father put a towel on the floor of his to keep from having a fall. Finally, our rooms were all on the fifth floor. I believe this is the only part of the building for this hotel; the other floors are all offices of other businesses. So get ready for some cardio. (There is one elevator, but it's tiny, only big enough for two people. And there were seven of us.) The staff, while (literally) remote, were quite friendly and helpful at check-in, and offered to drive us all to the location. And the location itself was lovely, right in the middle of the Jewish Quarter of the Old Town. Near plenty of restaurants, shops, and historical sites, and surprisingly quiet for being in the middle of a city. Long story short: as long as you know what you're getting, it's a great place to stay. I recommend it.

2/10 Terrible

Yutaka

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Quietly located but plenty of problems to check-in
It was very inconvenient to check-in especailly who does not have iPhone. The gentlema who took care of me is not so unrelable not keeping his promised meeting time. When he said to wait 5 minutes meat 30 minutes ! Plenty of dust under the desk of room, though the walls were clean white which satisfied me but the room did not have airconditioner which could be a serious problem in hot days, I think.

8/10 Good

Joachim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Andrea

Scarsa organizzazione
Stayed 3 nights in Oct 2023
Response from Gabriela on Oct 31, 2023
Dear Andrea,thank you for your feedback.We are very sorry that we did not meet your expectation. We hope to welcome you in the near future to show you our improvements.With kind regards

8/10 Good

Bernd

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

THOMAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt boende i centrala Prag
Liten hiss till fina rum på 5:e våningen. Reception och frukost ligger knapt 10 minuter bort i närheten av Karlsbron. Personal mötte upp vid den annars annonyma ingången till boendet.
Stayed 2 nights in Sep 2022

10/10 Excellent

antonio juan c.

Liked: Cleanliness
nds
dfr
Stayed 1 night in Dec 2019

4/10 Poor

Anja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont by this
They have pictures that show a nice cosy reception in a building that match old Prague. They didn't have a reception no signs on the street or on the building. We had to find the phone no to them on the website, the first two nos from their website didn't respond or didn't know them. Finally we found a man living in the building who helped us contact them. They came with the key 15 min later. The room was cold and not well equiped, no chairs no bin ect.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel ligt centraal
In het begin vonden wij het een beetje apart aankomen. Je moet van te voren bellen en de receptie dat wordt weergegeven op de foto is van het andere filiaal. Het is alsof je je eigen stekkie binnenkomt. Het is knus, gezellig en mooi. Het is wel erg gehorig. Je hoort de buren goed. Dat is het enige minpuntje.
Stayed 1 night in Dec 2017

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
All in all disapointing!
We waitet about two hours until we could enter the room we booked. Although the guy at the telephone told us, he would be waiting for us as long as it tooks, there was no one available. Never again!!!
Stayed 2 nights in Sep 2017