Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews of Garden Suites by Meliá – All inclusive

4.5 out of 5
Garden Suites by Meliá – All inclusive
Playa Bavaro, Punta Cana, La Altagracia

Reviews

8.2

Very Good

Rating 10 - Excellent. 524 out of 1004 reviews" "
Rating 8 - Good. 224 out of 1004 reviews" "
Rating 6 - Okay. 101 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 83 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DELVI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to rest, quiet very clean everywhere. I love the music was well selected in a perfect balance between Dominican songs and international ones. Food was great, I'll happy to return here.
Stayed 2 nights in Apr 2024
Response from Guest Service Center Management. on May 8, 2024
Dear Delvi,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The food
Stayed 4 nights in Apr 2024
Response from Guest Service Center Management. on May 8, 2024
Dear Melissa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

2/10 Terrible

Joaquin, Providence

Traveled with family and small children
Disliked: Cleanliness, amenities
Don't make a reservation they are in remodeling mode and they dont tell you that when you reserve. Poor food no activity is like going to a motel 6 in us .you dontbhave access to the other hotel or water park for the kids. The pool and hallways was like a haunted movie only 3 people .a lot of cats wandering around. Since the day restaurant i like out side the crowds take food away .it was the worse resort i been in years
Stayed 2 nights in May 2024
Response from Your Garden Suites by Meliá Team. on May 10, 2024
Dear Joaquín,Thank you for taking the time to review your stay.We're delighted to hear that the location of our resort set amidst lush tropical gardens on Bavaro Beach provided a pleasant backdrop to your stay. Regarding your concerns about remodeling, our latest information does not indicate any ongoing renovations, and we maintain a commitment to provide full access to our amenities, including the water park and neighboring hotel facilities as advertised. We regret to hear that your dining experiences did not meet expectations; we take pride in our diverse culinary offerings at venues such as Gabi Club and Mizu. Additionally, we're concerned about your mention of a lack of activities and an atmosphere that did not align with our standards of hospitality. Please be assured that the vibrancy and guest engagement at our resort are typically among our strongest points, with a variety of entertainment options for all ages.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Your Garden Suites by Meliá Team.

6/10 Okay

Sharon

Traveled with family
Liked: Staff & service
We booked an all inclusive but most of the restaurants were closed our entire stay but we were not notified that they would be closed! The property had cats inside of the property and my sister had a cat phobia, she couldn’t enjoy her Birthday trip! We were not aware there would be cats on the property
Stayed 4 nights in May 2024
Response from Your Garden Suites by Meliá Team. on May 10, 2024
Dear Sharon,We would like to thank you for this review about your recent experience in our hotel.We regret to hear about your experience with the restaurant availability. While we offer a variety of dining options, we apologize for any inconvenience caused if certain venues were temporarily unavailable during your stay. Regarding the presence of cats on the property, we understand that this can be an unexpected aspect for some guests. Although we don't have a policy allowing cats, we are situated in a lush tropical environment where wildlife occasionally finds its way onto our grounds. We appreciate you bringing this to our attention, and we will look into ways to ensure that all our guests can enjoy their stay comfortably.All of the team hope that we may be able to see you again in the future.Kindest regards,Your Garden Suites by Meliá Team.

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was super nice and attentive. They were friendly and welcoming. Rooms and facilities were very clean but dated and worn which made it feel not as clean as it actually was. Food selection was limited and below average. Not completely terrible but not great. Wish our stay included the option to eat at sister resorts on the property. We were finally brought to our room 2.5 hours after check-in which kind of wasted a whole day for my family.
Stayed 5 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on May 5, 2024
Dear Peter, Thank you for taking the time to review your stay.We are delighted to hear that our staff's attentiveness and friendliness made a positive impression on you. Our team takes great pride in maintaining the cleanliness of our rooms and facilities, and we appreciate your recognition of their efforts. However, we regret to hear that certain aspects did not meet your expectations. While some elements of our design may have an air of tradition, we constantly strive to ensure that they offer the comfort and quality our guests expect. Regarding your dining experience, we offer a variety of restaurants, such as Gabi Club and Mizu, which provide a range of international and local flavors, and we are always looking to improve our selection. We also understand that waiting for your room was not ideal, and we aim to have all our guests settled as swiftly as possible to enjoy their stay to the fullest.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Property is like a tropical paradise. Suites, pools, food and beach are excellent. We had a great time.
Stayed 7 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on May 5, 2024
Dear Joseph,Thank you for such a great review.We're thrilled to hear you enjoyed the natural beauty of our tropical paradise, and that our suites, pools, and beach met your expectations for an excellent stay. Your kind words about the diverse culinary offerings at our restaurants are greatly appreciated, and it's wonderful to know that our efforts to provide a memorable experience resonate with our guests.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Zue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and spacious, the staff is friendly and service is excellent. It’s not too far from the beach.
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on May 3, 2024
Dear Guest, Thank you for reviewing your recent experience.We're delighted to hear that the cleanliness and spaciousness of our rooms met your expectations and that our team's friendliness and service left a positive impression. It's also great to know that our location provided the convenience you desired, being only a short distance from the beach.We hope to welcome you back. All the best.Your Garden Suites by Meliá Team.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time during my stay. The food was amazing & the people were the friendliest I have ever come across. The views were beautiful & no it wasn’t on the beach but getting to the beach was an easy access. Marinanyi was truly AMAZING! She made sure that I had the best birthday. She went above and beyond to ensure that my stay was everything I ever wanted it to be. She was so informative, caring and made me feel so safe. Thank you so much for everything. If you are thinking about staying here please do. These people are amazing & will make your stay well worth it.
Stayed 5 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on May 1, 2024
Dear Alexis,Thank you for such a great review.We're thrilled to hear that our culinary offerings delighted you and that the warmth of our team, particularly Marinanyi, contributed to a memorable birthday celebration. Your safety and satisfaction are paramount to us, and it's heartening to know we succeeded in making you feel both informed and secure. The easy beach access you mentioned is indeed one of the many conveniences we are proud to offer.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Darshankumar Kamleshbhai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 29, 2024
Dear Darshankumar Kamleshbha,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishesYour Garden Suites by Meliá Team.

10/10 Excellent

Amanda Michelle, Caguas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Absolutely loved the staff and the property! Will definitely be back
Stayed 2 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 29, 2024
Dear Amanda Michelle,Thank you for such a positive review.We are thrilled to hear that our dedicated team made a lasting impression and contributed to a perfect stay. Your appreciation for our well-maintained property and the high standard of room amenities confirms the effort we put into creating an exceptional environment for our guests. It is also wonderful to know that the cleanliness of our rooms and the quality of service met your expectations and enhanced your visit.It would be our pleasure to have you return on another occasion.Very best wishes,Your Garden Suites by Meliá Team.

8/10 Good

Makedah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first solo trip out of country, the staff made this stay very welcoming. I wrote a review for my first night, now here’s my overall. I loved it! The ONLY thing was the food in the restaurants, where you’ll need to make reservations. Bleh. Take me to Gabi Club for breakfast lunch and dinner every time. The trolley to the beach and back very convenient. Also, if you want to step off the resort they drive you to the gate to meet your Uber/lyft or your shuttle to excursions, should they not be able to get in.
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 29, 2024
Dear Makedah,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our attentive staff contributed to a welcoming stay for your first solo trip abroad, and that the convenience of our trolley service to the beach and transportation assistance met your expectations. It is delightful to know that the Gabi Club was your preferred dining spot for all meals. Regarding your dining experience at our reservation-required restaurants, we aim to offer a diverse culinary journey and regret to hear it did not meet your palate. We appreciate your feedback and are continuously seeking to enhance our gastronomic offerings.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort super clean staff are very kind and helpful, definitely recommend 10/10 :)
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 29, 2024
Dear Tereza,Thank you for such a positive review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It is also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.It would be our pleasure to have you return on another occasion.Very best wishesYour Garden Suites by Meliá Team.

10/10 Excellent

Genesis Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Center Management on May 2, 2024
Dear Samantha,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely place
Stayed 5 nights in Apr 2024
Response from Guest Service Center Management on Apr 25, 2024
Dear Madison,We're delighted to hear that you enjoyed your time with us! Thank you for sharing your experience, and we hope to welcome you back again soon for more memorable moments. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Regards,

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Guest Service Center Management on May 2, 2024
Dear Heather,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s fine not bad at all we had a good time. Is it good place for the family
Stayed 5 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 24, 2024
Dear Alan,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

8/10 Good

Justin

Liked: Staff & service
Stayed 9 nights in Apr 2024
Response from Guest Service Center Management on Apr 25, 2024
Dear Justin,We thank you for rating our property. Hope to welcome you back soon.Regards,

10/10 Excellent

Takuya

Stayed 2 nights in Apr 2024

2/10 Terrible

GUILLERM

Stayed 2 nights in Apr 2024

10/10 Excellent

Sergii

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Garden Suites. A lot of dining options, great territory and very friendly and helpful staff. The only thing - kids zone was closed during our visit.
Stayed 7 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 23, 2024
Dear Sergii, Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed the variety of dining options and our expansive territory, as well as the attentive service provided by our staff. It's wonderful to know that these aspects contributed to a great stay. On the other hand, we must apologize for the inconvenience of the kids zone being closed during your visit, however, our team continues to offer uninterrupted service for the fun of the little ones. The activities that normally take place within this area are migrated to areas where children can continue enjoying their vacations.We encourage our guests to contact our guest services department to learn more about this information and not miss any of the entertainment programs we offer.While we strive to provide a full range of amenities, occasionally facilities may undergo maintenance to ensure they meet our high standards.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

10/10 Excellent

Pramod

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great, quite and relaxing experience. Will return back in the future
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 23, 2024
Dear Pramod,Thank you for such a great review.We're delighted to hear that you found your stay to be quiet and relaxing, and it is wonderful to learn that our commitment to cleanliness and service met your expectations. We take pride in our efforts to create a serene environment and are thrilled that these aspects contributed positively to your stay.We look forward to a return visit from you in the future.Best wishes,Your Garden Suites by Meliá Team.

8/10 Good

Hon Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their 4 restaurants are located within few minutes walking distance from the hotel rooms. Their foods are not typical good, but is acceptable with their budgeted prices. The hotel has shuttle provided to customers to their designated beach where the other restaurant served. My wife and I found all their male staff more professional and friendly, while the other two female staff on the customer support area were quite rough and unfriendly.
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 23, 2024
Dear Hon Ming, Thank you for taking the time to review your stay.We're glad that our restaurants, with their variety of dishes and convenient proximity to the accommodations, met your expectations. It's also pleasing to hear that our shuttle service added convenience to your beach visits. We are sorry to hear that some interactions with our staff did not meet the high standards of hospitality we strive for, and we will ensure our team maintains the professionalism and friendliness you found commendable in our male colleagues. Your cleanliness rating and positive notes on our overall hotel condition are much appreciated.We are looking forward to welcoming you again. All the best!Your Garden Suites by Meliá Team.

10/10 Excellent

Suong Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities
My family and I had a great vacation here! The staff was incredibly friendly and helpful. The property was very relaxing and serene. We would definitely stay here again!!! S. Chaney
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 23, 2024
Dear Thi,Thank you for such a positive review.We're delighted that our friendly staff contributed to making your vacation great and that you found our property relaxing and serene. It's wonderful to know that the comfort and amenities of our suites, along with our serene environment, met your expectations. We appreciate your high ratings for room cleanliness and service.It would be our pleasure to have you return on another occasion. Very best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Natalia De Los Angeles Hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Would go back if I could
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 20, 2024
Dear Natalia,Thank you for such a positive review.We're thrilled to hear that you found our room cleanliness and hotel condition to be impeccable, and that our service and amenities met all your expectations. It's wonderful to know that our efforts to provide comfortable and well-appointed suites have contributed to your enjoyment. Our team takes great pride in maintaining our property and ensuring that every guest has a memorable stay.It would be our pleasure to have you return on another occasion. Very best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent beautiful property!
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 20, 2024
Dear Ivan,We are thrilled to hear that our staff met your expectations and that you appreciated the beauty of our property. It's wonderful that you found your room to be spotlessly clean, and we're glad you enjoyed the amenities provided. We look forward to welcoming you back for another memorable experience.Best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Fernanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort was way better than I expected! it is not beach front, you have to take a 10min walk to the beach but there are golf carts that can take you. We ordered room service food around 8pm and it was not good, cafeteria/hospital like food, it was not hot and it tasted like it had been sitting on a counter for hours. We did order room service around 2am and it was WAY better. There is no entertainment at this resort at ALL. Friday night @ the bar, all they had was a speaker playing music, Saturday night was karaoke and it wasn't very fun but I noticed a lot of the younger crowd left the resort, probably for some night life, so it's very boring at night, and the main bar closed at midnight. AGAIN - not a big deal, if you want a nice, relaxing resort THIS IS IT for sure! Other than these "minor cons" everything else was pretty great! The room was a whole apartment, huge and comfortable, always clean and fridge always stocked! The food and service @ AQUA was PHENOMENAL - big shout out to DEBORA, she was my waiter and was very attentive and friendly! KISLENI at the front desk at check in was SUPER!!! She even made us dinner reservations at a restaurant outside of the resort, and they provided transportation (one way) - she was so friendly and kind. SPECIAL SHOUT: FERNANDO, ROBERT & ESAEI @ THE BAR!!!!! They were amazing!!
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 20, 2024
Dear Fernanda,Thank you for reviewing your recent stay with us.We're thrilled to hear that you found the room to be spacious, comfortable, and well-maintained, and it's wonderful that the food and service at AQUA left a lasting impression on you, especially the attentiveness of our staff member Debora. We also appreciate your kind words about the exceptional service provided by Kisleni at check-in and our bar staff Fernando, Robert, and Esaei. On the other hand, we regret to hear that our room service did not meet your expectations on one occasion, but are pleased that a subsequent order was much more to your liking.We thank you for having contacted our staff to receive the best assistance.While our resort strives for a tranquil atmosphere, we understand that the entertainment offerings may not have been as lively as some guests prefer. Please rest assured that we are dedicated to providing a relaxing environment for our guests, and we always encourage feedback to enhance our guest experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

2/10 Terrible

Ronnier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest service center management on Apr 16, 2024
Dear guestThank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

8/10 Good

Gabrielle Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay overall, just some minor improvements to be made/be aware of. Pros: - The property is absolutely stunning. The hotel is more of a chic, boutique all-inclusive. My boyfriend and I loved the atmosphere and quiet environment. The cabanas and pools are lovely - most of the time we felt like we were all alone at our own luxury resort due to the way the resort is set up. - Food is great for an all-inclusive. We got the steak & lobster upgrade dinner for my boyfriend’s birthday and the food was truly amazing. The restaurants are also very good and food is very fresh. It’s still an all-inclusive, so don’t expect anything crazy, but it’s some of the best all-inclusive food I’ve ever had. - Staff are generally amazing - they made us feel right at home. - The beach is a very short walk - about 8 minutes. We enjoyed the walk as there was a lake with DOZENS of herons and iguanas to see. Cons: - Staff are pushy for Google reviews. After every dinner, staff came up to us with a QR code and asked us to review. In fact, they would actually stand there and wait for us to write a review in front of them. - The spa service prices are insane (~$300 USD). You get a discount if you’re staying at the hotel, but still $$$. Also, if they try to tell you the sauna/water treatment are an extra charge, they’re lying to you! You get this free with your stay for 1hr per day - There could be more effort made towards nightlife activities, but we enjoyed the quiet atmosphere
Stayed 6 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 15, 2024
Dear Gabrielle Lynne, We appreciate your feedback.We are delighted to hear that you appreciated the serene atmosphere of our resort, the quality of our all-inclusive culinary offerings, and the exceptional service provided by our team. Our beach's close proximity, complete with local wildlife, is indeed one of the unique aspects we are proud to offer. Regarding the concerns you've raised, we are continuously working on enhancing the variety of our evening activities to cater to all of our guests' preferences. Please be assured that access to our sauna and water treatment facilities is indeed complimentary for an hour each day, as part of our commitment to your relaxation and well-being. We also take note of your feedback on the approach to reviews and spa service pricing, aiming to maintain a comfortable and seamless experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Renee W.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many amazing things about this resort The room is gorgeous and the amenities were amazing. They supply everything you need from shampoo and conditioner to a razor and a toothbrush. The staff is amazing and go above and beyond. Jonatan Silvestre was an amazing waiter. We have had him for two nights in a row now and he is so kind and friendly I appreciate his help and warm smile. At the Gabi restaurant I revived excellent service from Josefa Amporo and Ronny roa Robersy josefa the waiters who were so kind, helpful and attentive bringing drinks and clearing the table and asking always if there is something else that we need. I can not recommend the concierge service provided by Jesica Ramos enough. She goes above and beyond to make us feel special. She did so many things to take care of us such as making all of our dinner reservations the first night and texting is in the morning to wish us a good day. She even called us one morning to make sure we were up and ready for our excursion. And the guest relations supervisor Soribel send a cheese meat and fruit plate to our room to snack on upon our return. The private garden area outside our swim up room is beautiful with mature landscaping. We have a patio with our own lawn chairs and cabana. The way the pool winds all around the property ensures that you have privacy. You hear birds in the day and cricket at night. This is a truly special resort.
Stayed 8 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 15, 2024
Dear Renee,Thank you for sharing this positive review.We're delighted to hear that the beauty and amenities of our suites exceeded your expectations and that our team, particularly Jonatan, Josefa, Ronny, and Jesica, provided exceptional service. It’s wonderful to know that the serene ambiance of our private garden area and swim-up room contributed to a truly special resort experience for you. Your appreciation for the thoughtful touches and attentive care from our guest relations supervisor Soribel is heartwarming to read.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Garden Suites by Meliá Team.

4/10 Poor

Yeily Haydee

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Guest service center management on Apr 16, 2024
Dear Yeily Haydee,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, people in the buffet was great and the ones in the bars
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 12, 2024
Dear Manuel,Thank you for sharing your kind review.We're delighted to hear that our buffet and bar staff made a great impression and that you found our room amenities to your satisfaction. We continuously strive to maintain our hotel's condition, and we appreciate your rating in that regard.We hope to welcome you back.Best wishes,Your Garden Suites by Meliá Team.

2/10 Terrible

BESJONA

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024
Response from Guest service center management on Apr 12, 2024
Dear guest,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Guest service center management on Apr 12, 2024
Dear Liza,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

10/10 Excellent

Benjamin John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! This property is meticulously landscaped and we enjoyed walking through the different paths. We felt safe throughout our stay and the staff always made sure that our needs were met. Upon checkin we received a QR code for daily activities. There’s a lot to do! If you have questions, be sure to ask. Our room was spacious and beds were very comfortable. The pools and Bali beds were a favorite and the beach is a dream. Thank you for the wonderful experience. We plan to be back soon.
Stayed 7 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 11, 2024
Dear Benjamin John,Thank you for taking the time to share your feedback.We are delighted to learn that the beauty of our landscaped paths contributed to your exceptional stay. It is gratifying to hear your sense of safety was unwavering and that our team's attentiveness met your needs. Your appreciation for the spaciousness and comfort of your room, our relaxing pools, and the enchanting beach highlights the essence of what we strive to offer. We are also thrilled that our range of daily activities added enjoyment to your visit.We look forward to having the opportunity to welcome you back in the future. Best wishes,Your Garden Suites by Meliá Team.

6/10 Okay

Maria

Traveled with partner, Traveled with family
Buetiful people and the hospitality is amazing!! But the rooms need an upgrade!!
Stayed 2 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 10, 2024
Dear Maria,Thank you for taking the time to share your review.We're absolutely delighted to hear that you appreciated the warmth and hospitality of our team; it's something we take great pride in. However, it seems our room amenities did not fully meet your expectations. While our mahogany wood and elegant decor aim to offer a touch of elegance, we acknowledge your sentiments and continuously look for ways to enhance our guest experience. Rest assured, our commitment to guest satisfaction is unwavering.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

8/10 Good

Mary

Overall the experience was good!
Stayed 3 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 10, 2024
Dear Mary.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you again in the future.All the best,Your Garden Suites by Meliá Team.

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ony good thing was the Staff. However the food was bad. You need to request the room to be cleaned otherwise no one goes to clean it. Requested the minibar to be refilled, never happened. Requested some extra pillows, never got them....the buffet food was stale and really bad quality. The best restaurant is at best ok.Will never go back to it. The pools need maintenance several tiles all over the place were missing. Selected the hotel because the Melia brand and it was extremely disappointing.
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 8, 2024
Dear Melissa,Thank you for taking the time to share this feedback.We are delighted to hear that you found our staff to be commendable. It's heartening to know that their efforts stood out during your stay. We take pride in offering an array of amenities as mentioned, such as daily housekeeping, a minibar in every room, and a variety of swimming pool options to enhance the comfort and enjoyment of our guests. However, we regret to hear that your experience with our dining options and room amenities did not meet your expectations. We also note your concern regarding the maintenance of our pools. While we strive to maintain all facilities in pristine condition, we acknowledge that there is always room for improvement and take your feedback seriously. We would like to assure you that our housekeeping and minibar services are typically noted for their efficiency and we regret any oversight in this instance.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall would recommend to anyone that is going for the first time to Punta Cana. Authentic Dominican food, great drinks and nice staff.
Stayed 3 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 8, 2024
Dear Diana,Thank you for sharing your opinion after your recent stay.We're delighted to hear that you appreciated the authentic Dominican cuisine, our exceptional services, and the warm hospitality of our staff. It's heartening to know that our room amenities met your expectations, providing a comfortable and enjoyable stay. Rest assured, we continuously strive to maintain the high standards of cleanliness and overall condition that you've recognized in your review.We look forward to welcoming you back on a future visit.Kind regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Laureni, Bloomfield

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for a family. The kids pool area is big. They’re so many shaded places to sit I always had a great place by the pool. The food is great, they make sure to change it everyday so you don’t get bored.
Stayed 4 nights in Apr 2024
Response from Your Garden Suites by Meliá Team. on Apr 8, 2024
Dear Lauren,Thank you for your kind review of your recent stay at our hotel.We're delighted to hear that the kids' pool area was a highlight for your family and that our variety of shaded seating options contributed to a comfortable poolside experience. It's also wonderful to know that our culinary efforts met your expectations with a diverse array of dishes to keep your dining experience fresh and enjoyable throughout your stay. Your satisfaction with the room cleanliness, hotel condition, service, and amenities truly reflects the dedication our team has to providing a memorable stay.We look forward to seeing you again soon.Best regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Mihai Adrian

Liked: Amenities, property conditions & facilities
Old but if can go over insignificant details the property is really good. Green and quiet. We will definitely go back.
Stayed 6 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 8, 2024
Dear Mihai,Thank you for sharing your review.We're delighted to hear that the verdant tranquility of our resort provided you with a serene backdrop for your stay, and we appreciate your recognition of the property's overall quality. While we acknowledge that certain aspects of our infrastructure have aged, rest assured that we are dedicated to maintaining a high standard of comfort and style for all our guests. We continue to focus on the unique elements that make our resort a lush and peaceful haven in the heart of the Caribbean.It would be a pleasure to have you return in the future.Kind regards,Your Garden Suites by Meliá Team.

8/10 Good

CHERYL E

Liked: Staff & service, amenities
I like the large swim out I had it was very nice and comfortable
Stayed 4 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 8, 2024
Dear Cheryl, Thank you very much for this kind review.We're delighted to hear that you enjoyed the comfort and luxury of our large swim-out suite. Our suite with direct pool access is certainly a guest favorite, offering both convenience and a touch of elegance to enhance the stay of our valued guests like yourself.We hope that you will return on another occasion. Best wishes,Your Garden Suites by Meliá Team.

10/10 Excellent

Aimejunior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest service center management on Apr 5, 2024
Dear Aimejunior,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

6/10 Okay

Zoia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fact that property is in the oasis ! Very beautiful green property! Room need lots of improvement! It’s unfortunate but because of poor room cleaning and broken furniture the rate for this property went down in my book!!
Stayed 5 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 4, 2024
Dear Zoia,Thank you for taking the time to share this feedback.We're delighted to hear that the natural beauty of our oasis met your expectations and contributed positively to your stay. Our team is proud of our verdant grounds and strives to offer a serene retreat for our guests. However, we're disheartened to learn of your dissatisfaction with the room conditions. While our suites are designed to provide comfort alongside an elegant decoration with mahogany wood and marble flooring, we acknowledge your concerns. Rest assured that maintaining the highest standards of cleanliness and room amenities is a priority for our team, and we continuously strive to enhance our guest experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

10/10 Excellent

Jean

Stayed 4 nights in Mar 2024
Response from Guest service center management on Apr 23, 2024
Dear Jean,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the vacation truly enjoyable. The pools and the grounds are beautiful and tranquil. The food was mediocre but exactly what we expected for an all-inclusive resort. Going to the different hotels and experiences was very easy. Spa, gym and tennis courts were top notch.
Stayed 5 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 3, 2024
Dear Gina,We are grateful for the time you took to review your recent stay.We are thrilled to hear that our staff contributed to a truly enjoyable vacation and that you found the pools and grounds beautifully tranquil. It's also gratifying to know the spa, gym, and tennis courts met your expectations of excellence. While we understand that our culinary offerings did not exceed your expectations, we take pride in our diverse dining options and appreciate your feedback. Rest assured that our commitment to providing a complete Punta Cana experience includes constant attention to our gastronomic variety.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the stay! Everything was quite to our taste! Very relaxing vacation but not too many options for nighttime activities.
Stayed 3 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 1, 2024
Dear Claudia,Please accept our thanks for your kind review regarding your stay.We're delighted to hear that you found your vacation relaxing and to your taste, with our all-inclusive resort's comfortable suites and natural beauty enhancing your stay. The unlimited access to our exclusive water park and the diverse dining options clearly contributed to your enjoyment. However, we note your comment regarding the limited nighttime activities and we continually strive to offer a complete experience that caters to all guest preferences.We hope to see you again soon, Kind regards,Your Garden Suites by Meliá Team.

10/10 Excellent

MARIA LUISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Center Management on Apr 4, 2024
Dear Maria,Thank you for your score of our property.We look forward to meet you again.Regards,

10/10 Excellent

German

Stayed 4 nights in Mar 2024
Response from Guest service center management on Apr 23, 2024
Dear German,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

6/10 Okay

Justin

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Overall the stay was average. The property was nice, most of the staff members were nice, and everything was clean. The service at this resort is terrible, it takes multiple calls to the front desk to get things done. The food is also not great aside from the restaurants. The buffet food was almost always cold and flavorless and it made me sick towards the end of my stay. That is the biggest problem with the resort because it causes you to be very particular about what you eat from the buffet which I personally think shouldn’t be the case at all.
Stayed 4 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Mar 30, 2024
Dear Justin,We would like to thank you for this review about your experience in our hotel.We're pleased to hear that you appreciated our well-maintained property, the friendliness of our staff, and the overall cleanliness. It’s wonderful to know that these aspects made a positive impression. However, we regret to hear about your dissatisfaction with our service and dining options. While our buffet aims to offer a variety of flavorful choices, we apologize if it did not meet your expectations and for any discomfort it may have caused. We take pride in our diverse dining experiences, including the option to enjoy meals at Paradisus Grand Cana - All Suites, and we're continually striving to enhance all aspects of our guest experience.We hope to have the pleasure of welcoming you back. Best regards,Your Garden Suites by Meliá Team.

6/10 Okay

Alice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited to resort amenities. Not close to the beach. No ability to go to other melia properties.
Stayed 5 nights in Mar 2024
Response from Your Garden Suites by Meliá Team. on Apr 3, 2024
Dear Alice,Thank you for taking the time to share this feedback. We are glad to have been chosen as your host hotel on your most recent visit to the Caribbean, however, we are sorry that you had some inconveniences during your stay and that is why we would like to share information about our hotel with you.As for the accessibility of our amenities, we're pleased to offer a natural oasis just steps from the tranquil Bavaro Beach, ensuring that our guests can enjoy both the serenity of our gardens and the beauty of the nearby shore. Our hotel also makes transportation service available to all our guest throughout our entire hotel complex, from the beach area to the rooms.While it's true that we don't provide access to other properties, we take pride in our extensive offerings, amenities and a variety of dining experiences, which are designed to create a complete Punta Cana experience within our premises. Please keep in mind that each hotel has exclusive access for those who stay in its facilities in order to guarantee an exclusive service and also to offer security to all those who stay with us and in the surrounding hotels.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.